Professional Documents
Culture Documents
Important in Analysis:
What we see: Behaviour
What we don’t see: Values Beliefs Worldview
Positions: What we say we want
Interests: What we really want
Needs: What we must have
CAUSES OF CONFLICT:
Data Conflicts:
o Lack of information
o Misinformation
o Differing views on data relevance
o Differing Interpretations
Interest Conflicts:
o Perceived or actual conflict over interest
o Procedural Interests
o Psychological Interests
Value Conflicts:
o Differing wats of life, ideology, world view
o Different criteria for evaluating ideas
Structural Conflicts:
o Unequal Authority
o Unequal Control of Resources
o Time constraints
Relationship Conflicts:
o Miscommunication
o Strong Emotions
o Stereotyping
o Repetitive Negative Behaviour
Problem Emerges
Sides Form
Positions Harden
Action + Reaction
Communication Stops
Perceptions Distorted
Crisis