Cisco dCloud

Cisco Prime Collaboration Assurance 12.1 v1

Last Updated: 28-FEBRUARY-2018

About This Demonstration

This Cisco Prime Collaboration Assurance demonstration includes a short, hands-on scenario that allows you to use the main
features of the solution.

• Requirements

• About This Solution

• Accessing Demonstration Platform

• Get Started

• Scenario: Cisco Prime Collaboration Assurance

Requirements
The table below outlines the requirements for this preconfigured demonstration.

Table 1. Requirements

Required Optional

• Laptop ● None

About This Cisco Solution

Cisco Prime Collaboration Assurance is a comprehensive video and voice service assurance and management system with a set
of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video
collaboration experience. This demonstration has the following features:

• Camelot Server provides live data for Prime Assurance. You can see live alarms, calls, CDR & CMR Reports, and
Analytics information

• System monitoring of Cisco Unified Communications, Cisco Unity Connection, Cisco IM and Presence servers
including CPU and virtual memory usage and application status. Tracking the number of provisioned devices, their types,
and the number of active calls

For additional information about Cisco Prime Collaboration Assurance, visit the product solution guide.

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Table 2. Server Information

Application Version URL Username Password

Cisco Prime Collaboration Assurance 12.1.0.654 globaladmin dCloud123!

Accessing the Demonstration Platform

Access the Prime Collaboration Assurance page in the closest location.

Datacenter Prime Collaboration Assurance Location

US-East https://dcloud-pa-rtp.cisco.com

US-West https://dcloud-pa-sjc.cisco.com

APJ https://dcloud-pa-sng.cisco.com

GC https://dcloud-pa-chi.cisco.com

EMEAR https://dcloud-pa-lon.cisco.com

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Get Started
BEFORE PRESENTING

Cisco dCloud strongly recommends that you perform the tasks in this document before presenting in front of a live audience.
This will allow you to become familiar with the structure of the document and content.

PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION.

Follow the steps below to schedule your demonstration and configure your demonstration environment.

1. Log in to dCloud website at dcloud.cisco.com.

2. Once you have found the demonstration in the catalog, click View to access the Cisco Prime Assurance 12.1 Instant
Demonstration.

3. A new window opens. Log in to Prime Assurance with the following credentials: Username: globaladmin, Password:
dCloud123!

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 Cisco dCloud

Scenario: Cisco Prime Collaboration Assurance

This scenario provides hands-on experience using the key features of Cisco Prime Collaboration Assurance (CPA). The goal is
to make you familiar with the basics of Cisco Prime Collaboration Assurance and the options you have in monitoring the system
performance and alert status of the Cisco Unified Communications Manager and Cisco Unity Connection servers.

Demonstration Steps

STEP TALKING POINTS ACTIONS

1 Adam is a technical engineer and often logs in to
Cisco Prime Collaboration Assurance to make
sure all of the Cisco Unified Communications
applications are working fine. He can also monitor
the number of calls on the system, the Cisco Unity
Connection usage, number of phones registered,
and more. It is one simple application that ties all
Unified Communications application monitoring
together in one place.
•
If you have not already done so, log in with the
credentials Username: globaladmin and Password:
dCloud123!
NOTE: If your session expires while running the
demonstration, close the browser tab, return to the catalog
entry, click View, and log in to the new session.

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STEP TALKING POINTS ACTIONS

•
2 When you access Prime Collaboration From the CPA start page, click on the Toggle Navigation
Assurance, it shows the Cluster Health Summary
Dashboard by default. This dashboard includes button in the top left corner [ ], and choose
Cluster Health Summary, Endpoint Registration Network Health Overview.
Summary, and Availability Summary. It also shows
the time that the application has been running.

• Next, click the Alarms link inside the red area to see the
alarm information of the Voice Network. Click the link
inside the Media Resources, Endpoints, and Voicemail
Ports headings as well.

• On the right, you will see Endpoint Registration

Summary. Hover your mouse over the graphic for more
information. As you move the mouse you will see
information from each section of the pie chart.

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STEP TALKING POINTS
3 Adam clicks the Alarm tab. This dashboard shows
information about alarm summaries.
Adam clicks on the Performance tab. This
dashboard includes CPU usage, Virtual Memory
Usage, and Services that are running, stopped, or
down. It also shows the time that the application has
been running.
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Cisco dCloud
ACTIONS
•
Click the Alarm tab. This option will show information
about the different alarms on the system.
• As this is live information, information might vary from the
image slightly. For Top 10 Devices with alarms (change
to 4weeks)
• Click Performance tab. Click the Cluster or Device
dropdown and choose UCM Clusters > dCloud-
CUCMPUB > cucm1.collab.svpod. This may take few
minutes to show information. Click refresh after a minute.
• Scroll down to view the Services enabled in the Cisco
UCM and Unity Connection.
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STEP TALKING POINTS ACTIONS

•
4 Users can also see live data of the calls that are While still on the Network Health Overview, go to the
going through Prime Assurance. Ops View tab, and click dCloud-CUCMPUB.

• On the right, you will be able to see the Cluster Call

Activity for the last 24 hours. Click the Graphic image.

• It will pop a new window where you will be able to see the
number of calls for the last 24 hours.

• Click the Grid Icon [ ] to view the data in list format.

• Close the window.

•
5 You can view all of the alarms and relevant system On the CPA home page, click on the Toggle Navigation
events by clicking the Operate tab. This lists button in the top left corner.
information about services, call setup failures, and if
the number of registered phones has increased or
decreased.

• Click Monitor > Alarms and Events. The Alarm

Summary tab will show you all of the system alarms and
events for the Cisco UC servers, such as Unified
Communications Manager, IM and Presence, and Unity
Connection.

• Click the Alarms tab, and click on the information icon

under alarm name. This will display the Alarm Details.

• Click the Events tab. This will display all the events in the
past 7 days.

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 Cisco dCloud

STEP TALKING POINTS ACTIONS

•
6 Using CPA, you can also view information about the On the CPA home page, click on the Toggle Navigation
trunks utilization, trunk/route group utilization, button, drop down the Monitor tab, and choose
location CAC bandwidth utilization, conferencing Utilization Monitor.
devices, conductor bridge pool utilization,
• Click the Location CAC Bandwidth tab. This tab
Telepresence endpoints utilization, and license
provides information about the locations at which
usage.
bandwidth usage is the highest.
In this particular demonstration, we will just be able
to see information about Location CAC Bandwidth,
Telepresence Endpoint and License Usage.

• Click the Telepresence Endpoint tab. This dashboard

helps you to identify the No Show endpoints, most
commonly used, and least used Telepresence endpoints
and endpoint models.

• You will be able to see the Endpoint Name and

Endpoint Models registered in the network.

• Click on License Usage. The License Usage tab displays

the licensing information for Prime License Manager
(licenses usage of all UC applications)

NOTE: The Telepresence Endpoint tab will only show the

Least 10 utilized Telepresence endpoints and the Least 10
Utilized Telepresence Endpoints Models. Usage and
Utilization in these 2 dashboards will always appear in 0%.
This is expected.

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STEP TALKING POINTS
7 Using CPA, you can run CDR reports. This will
displays call details such as call category type, call
class, call duration, termination type, and call
release code.
You can filter the results based on any parameters
you wish and then search for these in the system.
The report loads up to 40 records initially, you can
scroll down to view more records.
8 Using CPA, you can view analytics information.
Prime Collaboration Analytics dashboards have
time-period dependency. A report cannot be
generated until enough time has passed to process
data for the period specific to that report (daily,
weekly, or monthly).
The Dashboards covered in this demonstration are:
• Technology Adoption
• Asset Usage
• Traffic Analysis
• Service Experience
• UC System Performance
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Cisco dCloud
ACTIONS
•
On the CPA home page, click the Toggle Navigation
button, drop down the Reports tab, and choose CDR &
CMR Reports.
• Click Apply Filter.
• The report loads up to 40 records initially, you can scroll
down to view more records.
•
On the CPA home page, click on the Toggle Navigation
button, drop down the Analytics tab, and choose
Technology Adoption
• On the filters section, click the Cluster dropdown, choose
dCloud-CUCMPUB, and then click Apply.
• This will show the number of Endpoints deployed, Video
call minutes, Audio endpoints deployed, Audio call
minutes, Call volume by endpoint, and Endpoint
Deployment Summary.
• You can use the filters in the dashboards to change the
period. In Endpoints Deployment Summary, change it
to a different period (Data available will be limited for
the last 14 days only)
• You can change the view by clicking these icons.
• You can view the detailed information of the call grade by
clicking See Details at the bottom-right corner of the
dashlet.
NOTE: Because Prime Assurance is receiving live data every
hour, the dashboards will be changing every 24 hours, and in
other cases, every week. Analytics have time-period
dependencies based on the type of data collected.
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STEP TALKING POINTS
9 First, we will check the Asset Usage Dashboard.
This dashboard helps you to track the asset usage.
For example, it helps you to determine if endpoints
are effectively allocated and used.
Adam will pay attention to one specific dashboard:
Least Used Enpoint Types.
This dashlet displays the least used endpoint types,
based on the number of calls made per week. By
default, the dashlet displays only the unused
endpoints (endpoints with no calls).
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Cisco dCloud
ACTIONS
•
On the CPA home page, click the Toggle Navigation
button, drop down the Analytics tab, and choose Asset
Usage.
• In the filters section, click the dropdown for Cluster, click
dCloud-CUCMPUB, and click Apply.
• You will be able to see Least Used Endpoint Types.
This dashlet displays only the unused endpoints
(endpoints with no calls).
• You can change the view by clicking these icons.
• You can view the detailed information of the call grade by
clicking See Details at the bottom-right corner of the
dashlet.
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STEP TALKING POINTS ACTIONS

•
10 Next, we will view the Traffic Analysis Dashboard. On the CPA home page, click the Toggle Navigation
button, drop down the Analytics tab, and choose Traffic
Analysis.
The Traffic Analysis dashboard displays the
• In the filters section, click the Cluster dropdown, click
technology usage by various users, departments, or
dCloud-CUCMPUB, and click Apply.
business units in the organization. It helps you to
plan and allocate business costs across various • You will see 4 different populated dashlets.
organizational units or departments.
• You can change the view by clicking these icons.
In this Dashboard will be checking the following
Dashlets:

Top N Call Traffic Locations
This dashlet helps you to identify the top N locations
that have highest number of calls, based on the call
count or call duration.
• You can view the detailed information of the call grade by
clicking the See Details at the bottom-right corner of the
dashlet.

Top N Callers

This dashlet lists the top N numbers from which calls

originated, based on the total number of calls made
from the directory number to any other number
within the Prime Collaboration managed
deployment.

Top N Dialed Numbers

This dashlet lists the Top N dialed numbers based

on destination, for a specified time.

Call Traffic Analysis

This dashlet displays the distribution of calls based

on different categories. In this demo will only appear
the Internal Category.

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 Cisco dCloud

STEP TALKING POINTS ACTIONS

11 Next, we will view the Capacity Analysis
Dashboard.
This dashboard displays the usage trends and
available capacity of the key network resources.
This information helps you to effectively plan for
future capacity addition or dilution where needed.
In this Dashboard, we will pay attention to just one
Dashlet.
Location CAC Bandwidth Utilization
Call Admission Control (CAC) enables you to control
the audio and video quality of calls over a wide-area
(IP WAN) link by limiting the number of calls allowed
on that link.
•
On the CPA home page, click on the Toggle Navigation
button, drop down the Analytics tab, and choose
Capacity analysis.
• In the filters section, click the Cluster dropdown, click
dCloud-CUCMPUB, and click Apply.
• Just the Location CAC Bandwidth Utilization dashlet
will have information.
• The dashlet is filtered based on utilization type
as Peak and audio, video or immersive. By default, it
displays the locations where bandwidth utilization has
been peak for the last 28 days.
• Go to the filters section inside the dashlet, and change
the information, as you prefer.

Audio and video quality can begin to degrade when

too many active calls exist on a link and the amount
of bandwidth is oversubscribed. Call admission
control operates by rejecting a call when there is
inadequate bandwidth and makes it a failed call.

Just the Location CAC Bandwidth Utilization

dashlet will have information.

This dashlet displays the location name, the number

of calls that failed to establish due to lack of
bandwidth, and the bandwidth used per location, as
a percentage. By default, the table is sorted based
on the Bandwidth Used.

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STEP TALKING POINTS ACTIONS

•
12 In Prime Assurance we have a Dashboard that On the CPA home page, click on the Toggle Navigation
helps you analyze the service quality distribution button, drop down the Analytics tab, and choose Service
and traffic trends based on number of calls, location, Experience.
or call duration.
• In the filters section, click the Cluster dropdown, click
On this Dashboard we have the following dashlets: dCloud-CUCMPUB, and click Apply.

• The first Dashlet is Call Quality Analysis. All calls will

appear as Grade not available. In case you are not able
Call Quality Analysis
to see any date, make sure the filter is set to Graded and
Ungraded calls.
This dashlet displays the percentage distribution of
calls that belong to the following predefined service.

The calls on this dashlet will always appear as

Grade not available, as all the call are simulated by
a Camelot Server.

Call Status for Location

The Call Status for Location dashlet displays the

locations that have highest number of failed calls
due to lack of bandwidth. A call is considered good
when each endpoint clears the call successfully.

You can filter the details in the Detailed View based

on location, call type, call status, call count, call
duration, call direction, or cluster.
Overall call experience shows the poor calls in red,
acceptable calls in orange, good calls in green, and
grade not available in yellow.
• Scroll down to Call Status for Location. This dashlet will
display locations that have the highest number of failed
calls.

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 Cisco dCloud

STEP TALKING POINTS ACTIONS

•
13 Call Grade for Locations Scroll down to Call Grade for Location.

This dashlet lists the total number of poor, • This dashlet lists the total number of poor, acceptable,
acceptable, and good calls based on location. You and good calls based on the location.
can also view the overall call experience where the
• You can view the detailed information of the call grade by
poor calls are represented in red, acceptable calls in
clicking the See Details at the bottom-right corner of the
orange, good calls in green, and grade not available
dashlet.
in yellow.

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 Cisco dCloud

STEP TALKING POINTS ACTIONS

14 In this Analytics section, we can also check UC
System Performance.
This dashboard helps you analyze system
performance, based on CPU and Memory for the UC
applications. You can use these trends to determine
if UC applications are consuming high CPU/memory
consistently over a time.
•
On the CPA home page, click the Toggle Navigation
button, drop down the Analytics tab, and choose UC
System Performance.
• This dashboard helps you analyze system performance,
based on CPU and Memory for the UC applications.

The following dashlets are available:

CPU Utilization - This dashlet displays the CPU

utilization data (as a percentage) in terms of peak,
average, and minimum utilization, for each device.

Memory Utilization - This dashlet displays the

total memory and used MB of memory (peak,
average, and minimum). In addition, it displays the
memory utilization as a percentage in terms of peak,
average, and minimum utilization.

These dashlets display a maximum of 25 rows at a

time.

In addition, they display data (peak, average, and

minimum) as a sparkline trend for the last 2 days.

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