CONFIDENTIAL BA/JUN 2019/MGT345/375 UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION COURSE OPERATIONS MANAGEMENT COURSE CODE : MGT345/375 EXAMINATION : JUNE 2019 TIME : 3 HOURS INSTRUCTIONS TO CANDIDATES 1 This question paper consists of two (2) parts: PART A(5 Questions) PART B (5 Questions) 2 ‘Answer ALL questions in the Answer Booklet. Start each answer on a new page. 3 Do not bring any material into the examination room unless permission is given by the invigitator. 4 Please check to make sure that this examination pack consists of : i) _ the Question Paper ji) an Answer Booklet ~ provided by the Faculty 5, Answer ALL questions in English. DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO This examination paper consists of 7 printed pages (© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL 2 BAJJUN 2019/MGT345/375, PARTA QUESTION 1 Red Avenue Trading is setting up a new production line and it must be able to produce 200 units per week to meet the forecasted demand. The workers work five days in a week, eight hours per day. The information for their new product is detailed as below. Task Task Time (minutes) | pimmediate A 8 : B "4 | - c 9 AB D 10 A E 12 : F 7 BCE G 8 cD | H 1 D.GF 1 10 H a) Draw the precedence diagram of the operation. (3.5 marks) b) Compute the required cycle time of the line. (1.5 marks) ©) Identity the minimum number of workstations. (1.5 marks) d) Construct the line layout of the operations. (2.5 marks) ) Compute the resulting efficiency and balance of delay percentages of the line. (2 marks) f) If the worker wage costs RM40 per day, compute the cost of idleness per week. (2 marks) (© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL 3 BAJJUN 2019/MGT345/375, QUESTION 2 Given the activities described by the following table: PRECEDING DURATION ACTIVITY ACTIVITY (S) (WEEKS) A : 70 B - 5 c B 6 D AC 8 E B 1 F E 8 6 BD @ H G 7 i FH 10 a) Construct the PERT diagram for the project, (4 marks) b) Calculate the Earliest and Latest Event Time for each event. (4 marks) ©) Determine the Critical Path and Critical Activity ofthe project. (2 marks) d) Compute the completion time of the project. (1 mark) e) Calculate: i) Total Float for activity C (1 mark) il) Free Float for activity F (1 mark il) Free Float for activity E (1 mark) © Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL QUESTION 3 BA/JUN 2019/MGT345/375 A time study was performed on a portable fan assembly operation covering an 8-hour shift. The result of the study is as follows: Element Observed time in minutes Rating 1 58 23 20 2 | (23 110% . 2 18 16 15 12 | 8 90% | 3 35 30 33 36 | 11 | 120% L The allowances given to workers are as follows: Rest periods 40 minutes Unavoidable delay 12 minutes Machine start-up 20 minutes a) Compute the total allowance factor in percentage. (2marks) b) Compute the normal time of the entire operation. (4marks) ©) Determine the standard time to complete one unit of output. (2 marks) d) Compute the number of units per operator for every 8-hour shift. (2marks) {© Hak Cipta Universiti Teknologi MARA CONFIDENTIALCONFIDENTIAL QUESTION 4 BAJJUN 2019/MGT345/375, Rainbow Cake House, a bakery shop uses approximately 10,000 kilograms of flour for 365 days a year. The annual cost of storing the flour is RM0.25. The ordering cost is RMS0 per order and it takes 5 days for the supplier to deliver an order. Based on the information given, determine: a) Economic order quantity b) Daily usage c) Reorder point 4) Number of orders per year ) Reorder cycle f) Total Relevant Inventory Cost (© Hak Cipta Universiti Teknologi MARA (2 marks) (1.5 marks) (1.5 marks) (1.5 marks) (1.5 marks) (2 marks) CONFIDENTIALCONFIDENTIAL 6 BAJJUN 2019/MGT345/375 QUESTION 5 Shine Bright Sdn. Bhd. is a manufacturing company that produces modem table lamps. The company needs to develop an aggregate production plan for the months of July~ December 2019. The company expected demands are as follows: Month Demand (Units) July 7 2800 August 3000 September | - 3300 October 3500 November | 3100 December : 2700 Additional Information No of workers: 10 workers Standard output : 30 minutes per unit Working hour: 6 hours Wage cost :RM4 per hour Overtime cost: RM6 per hour Overtime limit : 200 units per month Subcontract Cost : RM7 per unit Holding cost. : RM1.50 per unit Working days —: 25 days a) Prepare an aggregate production plan for Shine Bright Sdn. Bhd. by using constant workforce, varying overtime and subcontract to meet the demand. (6 marks) b) Calculate the total costs for the plan. (7 marks) (© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL,CONFIDENTIAL 7 BAJJUN 2019/MGT345/375 PARTB QUESTION 1 With the aid of a diagram, describe the important elements of a hospital operation system. (8 marks) QUESTION 2 a) State any four (4) importance of Research and Development (R&D). (4marks) b) List any two (2) examples of breakdown maintenance and preventive maintenance. (4 marks) QUESTION 3 Discuss any four (4) characteristics of mass customization types of process strategy. (8 marks) QUESTION 4 Explain any four (4) factors that influence the choice of plant location. (8 marks) QUESTION 5 There are seven tools of Total Quality Management (TQM). Describe any four (4) of the TOM tools. (8 marks) END OF QUESTION PAPER © Hak Cipta Universiti Teknologi MARA CONFIDENTIAL,