AIG Travel Customer Care Contact List

COUNTRY FLAG COUNTRY NAME CUSTOMER SERVICE ENQUIRIES COMPLAINTS

Austria +43 (0) 1 5332500-22 +43 (0) 1 5332500-22

(Österreich) info.oesterreich@aig.com claimsAUSTRIA@aig.com
AIG Europe Limited - AIG Europe Limited -
Direktion für Österreich Direktion für Österreich
Mariahilfer Straße 17 Mariahilfer Straße 17
1060 Wien 1060 Wien
Belgium +32 2 739 96 20 +32 2 739 90 00
(België) Contact.be@aig.com belgium.complaints@aig.com
(Belgique) AIG Contact Team AIG Contact Team
Pleinlaan 11 Pleinlaan 11
1050 Brussels 1050 Brussels
Bulgaria +359 2 930 93 30 +359 2 930 93 30
(България) AIG.bg@AIG.com AIG.bg@AIG.com
AIG Europe Limited (Bulgaria Branch), AIG Europe Limited (Bulgaria Branch),
1113 Sofia, Sofia Municipality – Izgrev 1113 Sofia, Sofia Municipality – Izgrev
District, Iztok, 3B Nikolay Haytov Street, District, Iztok, 3B Nikolay Haytov Street,
Building 7, Floor 4 Building 7, Floor 4
Czech Republic +420 844 000 002 +420 225 341 156
(Česká republika) zakaznik@aig.com skody@aig.com
AIG Europe Limited, organizační složka AIG Europe Limited, organizační složka
pro Českou republiku pro Českou republiku
V Celnici 1031/4 V Celnici 1031/4
110 00 Praha 1 110 00 Praha 1
Denmark +45 70 26 76 76 +45 91 37 53 00
(Danmark) rejse@aig.com klageansvarlig@aig.com
AIG Europe Limited, Dansk filial af AIG AIG Europe Limited, Dansk filial af AIG
Europe Limited, United Kingdom Europe Limited, United Kingdom
Osvald Helmuths Vej 4, Osvald Helmuths Vej 4,
2000 Frederiksberg 2000 Frederiksberg
Estonia (Eesti) +372 6 867 800 +372 6 867 800
aig@transcom-estonia.ee estoniaclaims@aig.com
AIG Customer Service, Transcom Eesti AIG Customer Service, Transcom Eesti
Oû, Pärnu mnt. 160, 11317 Tallinn, Es- Oû, Pärnu mnt. 160, 11317 Tallinn, Es-
tonia tonia

Finland +358 203 50550 +358 203 50550

(Suomi) travelguardfinland@aig.com travelguardfinland@aig.com
AIG Europe Limited (Finland Branch) AIG Europe Limited (Finland Branch)
Kasarmikatu 44, 00130 Helsinki, Kasarmikatu 44, 00130 Helsinki,
Finland Finland
France +33 1 49 02 41 41 +33 1 49 02 42 22
(Francais) assurance.voyage@aig.com declarations.PA@aig.com
AIG Europe Limited AIG Europe Limited
AIG Service Clients AIG Services Sinistres Individuels
Tour CB21 Tour CB21
16, place de l‘Iris 16, place de l‘Iris
92040 Paris La Défense Cedex 92040 Paris La Défense Cedex
COUNTRY FLAG COUNTRY NAME CUSTOMER SERVICE ENQUIRIES COMPLAINTS

Germany +49 (0) 69 97113-286 +49 (0) 69 97113-286

(Deutschland) TravelGuard-Service@roland- travelservice.de@aig.com
assistance.de AIG Europe Limited, Direktion für
ROLAND Assistance GmbH Deutschland
Customer Service TravelGuard Speicherstr. 55
50664 Köln 60327 Frankfurt
Greece (Hellas, +44 (0) 1273 565 190 +30 210 8063585
Ελλάδα) TravelGuard-GR@AIG.com Complaints-GR@aig.com
AIG Europe Limited, 119 Kifissias Av., AIG Europe Limited, 119 Kifissias Av.,
151 24 Maroussi, Athens-Greece 151 24 Maroussi, Athens-Greece
Hungary +36 1 801 0801 (1) 489 9100
(Magyarországon) reception.hu@aig.com reception.hu@aig.com
AIG Europe Limited Magyarországi AIG Europe Limited Magyarországi
Fióktelepe, Capital Square, 1133 Buda- Fióktelepe, Capital Square, 1133 Buda-
pest, Váci út 76 pest, Váci út 76
Ireland 1 800 344 455 (01) 208 1400
travel.ie@aig.com customercomplaints.ie@aig.com
AIG Europe Limited, 30 North Wall AIG Europe Limited, 30 North Wall
Quay, International Financial Services Quay, International Financial Services
Centre, Dublin 1 Centre, Dublin 1
Italy 800 966 019 +39 023690111
(Italia) assicurazione.viaggi@aig.com servizio.reclami@aig.com
AIG Europe Limited AIG Europe Limited Rappresentanza
Rappresentanza Generale per l’Italia Generale per l’Italia
Via della Chiusa 2 Servizio Reclami
20123 Milan Via della Chiusa 2
20123 Milan
Kuwait +965 (2) 2474260 +965 (2) 2474260
servicecenter-me@aig.com servicecenter-me@aig.com
AIG MEA Limited (Kuwait Branch), 5th AIG MEA Limited (Kuwait Branch), 5th
Floor, Al-Kharafi Tower, Hamad Al Floor, Al-Kharafi Tower, Hamad Al
Saqer St., Area 7, Al Qibla, Kuwait City, Saqer St., Area 7, Al Qibla, Kuwait City,
Kuwait Kuwait

Latvia (Latvija) +371 67 060 545 +371 67 060 545

aig@transcom.com aig@transcom.com
SIA Transcom Worldwide Latvia, SIA Transcom Worldwide Latvia,
Vienības gatve 109, LV-1058 Riga, Vienības gatve 109, LV-1058 Riga,
Latvia Latvia
Netherlands +31 (0)10 453 54 55 +31 (0)10 453 54 55
(Nederland) customer.service.nl@aig.com Info.rotterdam@aig.com
AIG Europe Limited, Netherlands AIG Europe Limited, Netherlands
PO Box 8606 PO Box 8606
3009 AP Rotterdam 3009 AP Rotterdam
Norway +47 22 00 20 80 +47 22 00 20 80
(Norge) skadekontoret@aig.com skadekontoret@aig.com
AIG Europe, norsk filial av AIG Europe AIG Europe, norsk filial av AIG Europe
Limited, United Kingdom Limited, United Kingdom
Fridjof Nansensplass 4 Fridjof Nansensplass 4
0118 Oslo, Norway 0118 Oslo, Norway
COUNTRY FLAG COUNTRY NAME CUSTOMER SERVICE ENQUIRIES COMPLAINTS

Poland +48 22 545 85 58 +48 22 545 85 58

(Polska) aig.poland@aig.com AHTravelClaimsPoland@aig.com
AIG Europe Limited Spółka z AIG Europe Limited Spółka z
ograniczoną odpowiedzialnością ograniczoną odpowiedzialnością
Oddział w Polsce Oddział w Polsce
Saski Point, ul. Marszalkowska 111 Saski Point, ul. Marszalkowska 111
00-102 Warsaw 00-102 Warsaw
Portugal + 351 21 330 33 60 +351 21 330 33 76
(Portugal) sinistros.aigportugal@aig.com Portugal-sinistros@aig.com
AIG Europe Limited - Sucursal em AIG Europe Limited - Sucursal em
Portugal Portugal
com sede na Av. Liberdade 131 - 3° com sede na Av. Liberdade 131 - 3°
1250-140 Lisboa 1250-140 Lisboa
Romania +4021 3009 621 +4021 3009 621
(România) romaniatravelinsurance@aig.com complaints.romania@aig.com
AIG Europe Limited Londra – Sucursala AIG Europe Limited Londra – Sucursala
Bucuresti, Calea Victoriei 145, Victoria Bucuresti, Calea Victoriei 145, Victoria
Center, Etaj 8, Sector 1, Bucuresti, Center, Etaj 8, Sector 1, Bucuresti,
Romania Romania
South Africa 0860 100 491 0860 104 146
(Suid-Afrika, sacallcentre@za.aegisglobal.com SATravelclaims@aig.com
Iningizimu Afrika) AIG South Africa Limited, 10 Queens AIG South Africa Ltd, PO Box 31983,
Road, Parktown, Johannesburg, 2193, Braamfontein, 2017
PO Box 31983 Braamfontein 2017
Spain +34 91 567 7411 +34 91 275 4683
(España) Lineaspersonales-espana@AIG.com siniestros.espana@travelguard.com
AIG EUROPE LIMITED Sucursal en AIG EUROPE LIMITED Sucursal en
España España
Paseo de la Paseo de la
Castellana n° 216 Castellana n° 216
28046 Madrid 28046 Madrid
Sweden +46 8 506 920 70 +46 8 506 920 00
(Sverige) kundservice@aig.com info.sweden@aig.com
AIG Europe Limited UK Filial i Sverige AIG Europe Limited UK Filial i Sverige
Västra Järnvägsgatan 7 Västra Järnvägsgatan 7
Box 3506 Box 3506
103 69 STOCKHOLM 103 69 STOCKHOLM
Switzerland +41 43 333 37 74 +41 (0)43 333 37 00
(Suisse) AH-Swiss@aig.com aigswiss@aig.com
(Schweiz) AIG Europe Limited, London, AIG Europe Limited, London,
Zweigniederlassung Zürich Zweigniederlassung Zürich
Postfach Postfach
8027 Zürich 8027 Zürich
United Arab +971 4 509 6111 +971 4 509 6111
Emirates servicecenter-me@aig.com servicecenter-me@aig.com
American Home Assurance Company American Home Assurance Company
(Dubai Br.), The H Hotel – Complex, (Dubai Br.), The H Hotel – Complex,
Trade Centre First, 27th Floor, P.O. Box Trade Centre First, 27th Floor, P.O. Box
40569, Dubai, UAE 40569, Dubai, UAE
United Kingdom +44 0207 954 7898 +44 0207 954 7898
lhuktravel@aig.com uk.claims@aig.com
AIG Travel, PO Box 2157, Shoreham by The Customer Care Manager, AIG
Sea, West Sussex, BN43 5FF Travel Claims, PO Box 2157, Shoreham
by Sea, West Sussex, BN43 5FF
 COUNTRY FLAG COUNTRY NAME CUSTOMER SERVICE ENQUIRIES COMPLAINTS

United States +1 877 709 5590 +1 877 709 5590

lufthansa@aig.com lufthansa@aig.com
Travel Guard, PO Box 47, Travel Guard, PO Box 47,
Stevens Point, WI 54481, USA Stevens Point, WI 54481, USA

www.aig.com/travel
AIG Travel, Inc., a member of American International Group, Inc., is a worldwide leader in travel insurance solutions and assistance. Travel Guard® is the marketing name for its portfolio of travel
insurance solutions and travel-related services, including assistance and security services, marketed to both leisure and business travelers around the globe. Services are provided through a network of
wholly owned service centers located in Asia, Europe and the Americas. For additional information, please visit our websites at www.aig.com/travel and www.aig.com/travelguard.
AIG is a leading international insurance organization serving customers in more than 130 countries. AIG companies serve commercial, institutional, and individual customers through one of the most
extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is
listed on the New York Stock Exchange and the Tokyo Stock Exchange.
Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: www.linkedin.com/company/aig
AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our
website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries,
and coverage is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a
surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds.

© 2014 American International Group, Inc. All rights reserved. 11.18.15