1.

Status check
calling no:+91xxxxxx
cx want to know about status of the product
inform the cx that your product promise date is 19 oct and your product will have
delivered on or before 7 pm.
cx agreed
===========================================================================
2. Delay in shipping
Calling no-
Cx was askiFng about the order status, when it will have shipped, why it is too
late.
Complaint forward on the behalf of the customer and Tat shared.
Alt no-
==============
OD223141195245881000

144041
=============================================================
3.Delay in

calling no:
alt no:
CX said that i did not get my product still yet i want to know the reason why my
product is not delivered to me
info provides the information as per yoda guideline
tat shared
cx agree
===================================================================================
==
4. Not aware of cancellation
Calling no-

Cx was asking about the order status why it has been canceled. he has not got any
call for cancellation, do the needful.
Info-Order has been canceled by seller side due to
cx agree
=========================================================================
5. Flipkart Plus coins’ inquiry
Calling no-
Cx was asking about what is coins and what is the benefits of plus coins.
Info- after 100 / - shopping from flipkart and after the return period over then
you can earn 2 coins and collect 300 coins and you can become a plus member and you
will get some extra services.
1. Free & Fast delivery
2. Early access to sale
3. priority of customer service
4. Avail 3rd party offers from plus zone.
=========================================================================
6. Refund within SLA
Calling no-
Cx was asking about the refund status when he will get it.
Info- refund has been completed from the seller side but it is taking time in the
bank procedure, so it will reflect in your bank account on or before
ARN / RRN No:
cx agree
============== ==============
=============================================
7. Refund SLA Breached
Calling no-
Cx said that when he will get his refund while the date has been already breached.
Complaint forward on the behalf of the customer and Tat shared.
Alt no-
=========================================================================
8. COD Mode is not Highlight
Calling no-
Cx complaint that he is not able to place the order on COD mode.
Info- your return is more than delivery order, so your COD is not highlighting, so
now you can place the order on prepaid mode via debit, credit, net banking or phone
pe.
cx agree
=========================================================================
9. Order not received but got the msg that order has been delivered
Calling no-
Cx said that he has not got the product while he has got a MSG that order has been
delivered while he has confirmed with him friend, family and college and security
person, no one has received it.
Complaint forward on the behalf of the customer and TaT shared.
Alt no-
=========================================================================
10. Debit Card EMI
Calling no-
Cx said that he wanted to buy the product from debit card on Emi.
Info- debit card emi option is available only on AXIS / ICICI / HDFC / SBI.
Info- Type msg DCEMI and send it to 57575 for the eligibility for debit card Emi.
=============================================================================
11. Amount debited order not confirm
Calling no:
alt no:
Cx said that amount has been debited order not confirm, so he was asking about when
he will get his refund or product.
Info the cx that i am forwarding the complaint to team behalf of you
cx agree
tat shared
=========================================================================
12. Return Creation
Calling no:
primary no:
Cx issue why he wanted to return:
Resolution: told to cx that i am forwarding the complaint behalf of you to the
seller
what customer want:
Alt no:
Packaging manner inner and outer: all packed

: available
Price Tag / brand box / warranty card: available
RVP address confirmed with pin code and primary

Self-serve guide to the customer for future

Tat shared

=========================================================================
13. When return is on hold
Calling no:
Cx was asking about the return status,
info given: return on hold due to order status has not updated to delivered, so
will till 24hr for delivery update.
=========================================================================
14. When return is Requested state
Calling no:
Cx was asking about the return status,
Info- wait till 48hr, you will get the resolution from the team side.
=====================

====================================================
15. When return it cancel requested state
Calling no:
Cx said that he is unable to return a return.
info - wait till 48hr for cancellation completion, then you can raise the return
again from your side or you can contact us.
======================================================================
16. Payment pending
calling no:
cx said that i place one order on prepaid mode but i am not able to see my product
resolution: tell to cx that your transaction is pending plz wait 24 hr your
transaction is complete and your able to see your product
cx agree
=========================================================================
17.payment failed
calling no:
cx said that i place one order but i am able to see my product on flipkart app
resolution: tell the cx that your transaction is failed, you will get your refund
amount in bank within 8 business as per bank processor time
cx agree
=========================================================================
18.coin addition \ deduction
calling no;
alt no;
cx said that my coin is not credited in my account
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
19. service center details
calling no:
cx said that i want to the service center details
resolution; provide the service center details and give this no.
cx agree
=========================================================================220.servic
e center denied to ecommerce
calling no:
alt no:
cx said that i visit the service center but they denied to service my product
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
21.pickup done but status not update
calling no:
alt no:
cx said that wm come and pick up the order but still status is not update
provide the information as per yoda guideline and said to cx that I am forwarding
the complaint behalf of you
ta shared
cx agree
=========================================================================
22.cancel requested
calling no:
alt no:
cx said that i was cancel my return due to wrong reason selected but still its
showing cancel request
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
23.cancel
calling no:
cx said that i want to cancel my due to
provide the information as per yoda guideline
cx agree
=========================================================================
24.reattempt
calling no:
cx said that i want to reattempt of my product
provide the information as per yoda guideline
cx agree
=========================================================================
25.address denied
calling no:
cx said that i want to change my address but address dt is not highlighted
provide the information as per yoda guideline
cx agree
=========================================================================
26.not eligible for return
calling no:
cx said that i want to return this product but cx is not eligible for return
provide the information as per yoda guideline
=========================================================================
27. wishmaster denied the door step delivery
calling no:
alt no:
cx said that i place one order but wm said that i am not able delivery your product
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
28.language
calling no:
cx said that i want talk in other language
info shared as per sa and give no.18002089898
cx agree
=========================================================================
29. 2 gud enquiry
calling no;
cx said that i want to know 2 gud product
info shared as per said that to call 2 gud customer care
cx agree
=========================================================================
30. signup issue
calling no:
cx said that i am not able to login my account
resolution: tell the cx that login logout your flipkart account
cx agree
=====================================================================
1.reactivate my account
calling no: cx said that i want to reactive my account
resolution: tell the cx that plz login in desktop and you got reactive tab
cx agree
=========================================================================
32.out of stock
calling no:
cx said that i want to purchase one product but its showing out stock
provide the information as per yoda guideline and said to cx that product is not
available to the seller
cx agree
=========================================================================
33.offer and sale
calling no:
cx said that i want to offer of that product
provide the information as per yoda guideline and website
cx agree
=========================================================================
34.when tech visit will happen
calling no:
cx said that when technician come for tech visit to my address
info shared as per SA and tell committee by date
cx agree
=========================================================================
35.tech visit fake update
calling no:
alt no:
cx said that technician come to address and my handset but problem is not but
technician update problem is resolve
provide the cx that i am forwarding the complaint to team behalf of you
cx agree
=========================================================================
36. OTP issue
calling no:
alt no:
cx said that i want to create my account but OTP not receive
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
37.Blacklisting issue
calling no:
alt no:
cx said that my showing de-active but account showing blacklisted
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
cx agree
tat shared
=========================================================================
38.BLACKLIST ACCOUNT
calling no:
cx said that my account is block and i want to active it but account is blacklisted
provide the information as per yoda guideline and said you will get one mail on
your register mail id you have revert back on that mail
cx agree
=========================================================================
39. not returnable
calling no:
cx said that i want to return it but product is no return category
provide the information as per yoda guideline and said that is product not come in
return policy
cx agree
=========================================================================
40.installation/demo not dome
calling no:
alt no:
cx said that i purchase product from flipkart but installation is not done
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
41. Prexo invalid denial
calling no:
alt no:
cx said that wishmaster refuse to accepted his product for product but old product
was good condition
inform the cx that i am forwarding the complaint behalf of you
tat shared
cx agree
=========================================================================
42. prexo valid denial
calling no:
cx said that wishmaster denied due to_____
provide the information as per yoda guideline
cx agree
=========================================================================
43. prexo detached request
calling no:
cx said that i place my order on exchange but wishmaster denied and if you want
this you have pay amount, cx pay for it
provide the information as per yoda guideline
cx agree
=========================================================================
44. cancel in requested
calling no:
alt no:
cx said that i raise the return but reason was incorrect that why cancel my return
but status is not update
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
45.Order status not updated to Delivered
calling no:
alt no:
cx said that my product was delivered to me but status is not update still yet, i
want to return it
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
46. Clarification on Terms and Conditions / Offer Callout
calling no:
cx said that i want purchase on exchange offer but how can i check that this
product is avail for exchange
provide the information as per yoda guideline
cx agree
=========================================================================
47. Return on hold, order status is not updated to delivered
calling no: 9892809014
alt no:
cx said that i want return but still my return is not done cx said that it's nearby
one month
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
cx agree
tat shared
=========================================================================
48. Flipkart Pay Later - Inquiry about features of Flipkart Pay Later
calling no:
cx want to know about feature of flipkart pay later, how cx avail it ,, what is
processor of pay later
provide the information as per yoda guideline
cx agree
=========================================================================
49. wishmaster denied to pickup
calling no:
alt no:
cx said that wishmaster denied the pickup for the product
info shared and forward the complaint to team
tat shared
cx agree
=========================================================================
50. NEFT RELATED ISSUE
calling no:
alt no:
cx said that why refund is not reflect in my account, cx want to know reason
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
51.email change
calling no:
cx said that i want change my email address, how can i change my email address
provide the information as per yoda guideline
cx agree
=========================================================================
52. contact number change
calling no:
cx said that i want to change my contact no. cx know the processor
inform the cx that go to my account and there is one option change the account
number
cx agree
=========================================================================
53. wishmaster denied for pickup
calling no:
alt no:
cx said that today is pick up date and wishmaster come to address but wishmaster
denied for pickup
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
54. emi term and condition
calling no:
cx said that i place my order on emi but my whole amount debited from my account
inform the cx that this processor of bank that first your whole amount is debit
from your account but it come back in your
cx agree
=========================================================================
55. installation address change
calling no:
cx said that i want to change my installation address
provide the information as per yoda guideline
cx agree
=========================================================================
56. Td not received / mapped
calling no;
alt no;
cx said that i was declare winner but i did not get any discount or coupon from
flipkart
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
cx agree
tat shared
=========================================================================
57. unable to use discount / voucher
calling no;
alt no:
cx said that i win discount / voucher from flipkart but i was unable to use it
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
cx agree
=========================================================================
58. reinstate of his product
calling no:
cx said that i was cancel my but still i want this product
inform the cx that after cancellation is iot not possible to continue the order
cx agree
=========================================================================
59. how can use / redeem
calling no;
cx said that i want to use the amount of EGV wallet, but i don't how to use it
provide the information as per yoda guideline
cx agree
=========================================================================
60. reconfirmation after online cancellation
calling no:
cx want confirm after cancel his order that order was cancel or not
provide the information as per yoda guideline
cx agree
======================================================================
61. hub center details
calling no:
cx said that today is the promise date of my product but still my product not
delivered to me but area is non serviceable
provide the information as per yoda guideline
cx agree
=========================================================================
62.NO VICINITY
calling no:
alt no:
cx want to know about service center details but details is not available in yoda
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
cx agree
tat shared
=========================================================================
63.installation ticket in not progress
calling no:
alt no:
cx said that i was delayed my installation, know i want installation of the product
provide the information as per yoda guideline and said to cx that i am forwarding
the complaint behalf of you
tat shared
Cx agree
=========================================================================
64.customer is not able to contact FE/WM
call no-
cx - said wm no is not reachable and not pick the call and ect
info- shared please wait till 7 pm on or before the WM is contacted to u and i hope
he delivered your product
cx agree
========================================================================
65. unregistered caller
call no-
cx want top know about the status of the product but he not confirmed the mail id
provide the information as per yoda guideline and said to cx that call on same
number on flipkart,,which you provide to me
cx agree
========================================================================
66. WRONG UPDATE PROVIDE
calling no:
cx said that i did not get my product but status showing delivered
provide the information as per yoda guideline and said to cx that check with his
friend, family and college and security person, no one has received it
cx agree
=========================================================================
67. deferred discount
calling no:
cx want to hdfc debit card discount ,i did not get it
provide the information as per yoda guideline
cx agree
========================================================================
68.Mobile accessory issue - TOA request
CALLING NO:
ALT NO:
cx said that i did not my this accessory and cx agree for TOA
inform the cx that i am forwarding the complaint to team and you will get the
amount of that accessory
cx agree
tat shared
=========================================================================
69 unable to login the account
calling no:
cx said that i am not able to login my account
resolution: plz login in desktop and laptop ,,your account automatically reactive
cx agree
=========================================================================
70. PRIORITY DELIVERY
CALLING NO:
CX SAID THAT I WANT MY PRODUCT ON AND BEFORE ......
INFORM THE CX THAT PRIORITY DELIVERY IS NOT AVAILABLE IN FLIPKART ,,PRODUCT
DELIVERED AS PER THE PROMISE DATE
CX AGREE
=========================================================================
71.SHIPMENT MISROUTE
calling no:
cx said that i did not get my still yet but status showing that product misroute
inform the cx that your product is misroute from your address
cx agree
=========================================================================
72.EMI NOT CONVERT REDIRECT TO BANK
calling no:
cx - said i order a phone and i want to convert into emi
info- please contact to your bank ,,bank tell you reason
cx agreed
=================================================== ========================
73.cardless credit
calling no:
cx said that i want to know cardless credit ,, what is this ,, how much the limit
inform the cx that this is a new payment method which is provide by flipkart ,,
tell the cx bill date and paying date
cx agree
=================================================== ========================
74. flipkrat travel
calling no:
cx book ticket from flipkrat ,, cx want to know about ticket is book or not
inform the cx and provide this number to cx ..01246682170
cx agree
=================================================== =========================
75. flipkart pay later
calling no:
cx said that i was unable to use pay later facility ,, first i got massage that pay
the bill and did kyc but after paying the payment pay later disable from my account
inform the cx as per yoda guidline and you will get one notification or you also go
to idfc bank and done the kyc
cx agree
=================================================== =========================
76. PICK UP CENTER DETAILS REQUIRED
calling no:918826504040
CX SAID THAT STILL I DID NOT GET MY PRODUCT TO MY ADDRESS BUT I CHECK THE STATUS OF
THE PRODUCT IS BELONG NON SERVICEABLE ABLE AREA
INFORM THE TH CX THAT YOU HAVE PICK YOUR FROM HUB
CX AGREE
=========================================================================
77.delay in pickup
calling no:9734142697
alt no:9735688047
cx said that i raise return request biut still no one to come my to pick up the
product date is breached
Complaint forward on the behalf of the customer and Tat shared
cx agree
=========================================================================
78.seller support
calling no:
cx said that i wan to become a seller on flipkart ,,i want to sell my product in
flipkart
inform the cx provide the seller support number 0124 - 4319362
cx agree
=========================================================================
79.return cancel
calling no:
cx choose different reason for return as per concern
inform the cx that reason is incorrect
cx agree
=========================================================================
80.installation related info
calling no:
cx said that i order one bed and installation date is 9 jan ,,i want to confirm it
that installation will tomorrow or not
inform the cx that installation will dome on before
cx agree
=========================================================================
81. status check 2
calling no:
cx want to know about status of the product
inform the cx that your product promise date is 13 -Jan and your product will
delivered on or before 7 pm. IF not delivered then it will delivered to you in next
working days
cx agree
==========================================================================
82. customer have to shipped the order to warehouse
calling no:
alt no:
cx said that i raise return request but still product not pick from my address but
stutas is customer have to give the order
inform the cx that i am forwarding the complanit to team
cx agree
tat shared