Part 2: Describe a good service you received

You should say:

When it happened
What it was about
Why it was good
And how you felt about it

If my mind serves me right...

At that moment I thought there would be a strong possibility that the whole flight crew would be really
furious with my sister’s incidence

To my complete amazement, without any complaints, the flight attendant quickly ran to our place and
first they tried their best to calm my sister down. They did not want to make her feel guilty for her
clumsiness. They then cleaned up the mess on the floor with a careful manner.

Thanks to their great service, My sister finally could muster up the courage to apologize for the mess she
unintentionally created

As a customer, what kinds of services would you expect to receive from a company?

What kinds of jobs involve coping with/ deal with/face with the public?

Customer care staff/ seller

Why should companies react quickly when customers have difficulties?