M.Sc.

programs
M.Sc. in Supply Chain Management

FINAL DISSERTATION

How CRM Strategy are followed in Airlines Industry during COVID-19 situations?

SARAVANAN Naveen Kumar

Head of M.Sc. program: Yen-Tsang CHEN

Final Dissertation supervisor: Joseph Park

A
 DECLARATION OF ACADEMIC INTEGRITY

I, Mr. SARAVANAN Naveen Kumar student enrolled in the MSc in supply chain management
certify that the data and information contained in the Final Dissertation entitled How CRM
Strategy are followed in Airlines Industry during COVID-19 situations? have not been
plagiarized.

City: Rouen, France.

Date: 14/11/2020

Signature: SARAVANAN Naveen Kumar