READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the latte
(A), (B), (C), or (D) on your answer sheet.

101. Gelden Petrochemical exports products to 105. Eun-Yi Roh-------to assistant deputy
customers-------the world. attorney after last week’s performance review.
(A) all (A) is promoting
(B) many (B) was promoted
(C) around (C) promotes
(D) except (D) to promote

102. Mr. Daoud is expected to-------at the 106. Mr. Ling-------requested funding for the
conference center in Dubai at 11:00 a.m. airport terminal improvements.
(A) get (A) ever
(B) arrive (B) shortly
(C) come (C) yet
(D) travel (D) already

103. The software is easy to learn and

----- increases employee productivity. 107. The-------course on coaching is taught by
(A) great Lee Wallis of the Peyton Soccer Club.
(B) greater (A) introducer
(C) greatly (B) introduce
(D) greatness (C) introducing
(D) introductory

104. The budget will be made-------on June 9 108. Most of the morning-------will take place
after a final audit by the finance committee. on the second floor, near the conference
(A) positive registration desk.
(B) ultimate (A) sessions
(C) official (B) conditions
(D) responsible (C) requests
(D) speakers
109. Mr. Tanaka has decided to employ a
payroll service because it is becoming too 110. Filmmakers must obtain written consent
difficult to manage the payroll accounts------.
(A) him ------ use a corporate logo.
(B) he (A) in contrast to
(C) his (B) in order to
(D) himself (C) as a result
(D) as well 115. Renters are most excited about the ------
kitchens in the upgraded units.
111. To satisfy different tastes, we strive to (A) renovated
offer a-------assortment of brands. (B) renovation
(A) broad (C) renovate
(B) broadly (D) renovating
(C) broaden
(D) broadness
116. While at Varner Bank, Ms. Uehara had
the opportunity to work-------many influential
112. To avoid unexpected------, ask the hotel figures in finance.
desk clerk to explain which services are (A) throughout
complimentary. (B) where
(A) breaks (C) with
(B) returns (D) despite
(C) charges
(D) departures 117. Please print your airline ticket once ------
of your credit card payment has been received.
(A) confirmation
(B) confirmed
(C) confirms
(D) confirm

118. The-------warehouse on Front Avenue

has been torn down to make room for new
construction.
(A) terminated
(B) certain
(C) destructive
(D) abandoned

119. Reviewing architectural plans-------in

113.-------------------Although they
advance is essential in order to maintain
usually leave at 6:00 P.M, the employees
reasonable construction costs.
are--------------------in the store preparing
(A) care
for tomorrow’s big event.
(B) careful
(A) almost
(C) carefully
(B) less
(D) most careful
(C) still
(D) easily
120. The cost of the final product nearly
114. For-------residents who use street doubled-------a rise in the price of the raw
parking, permits are available at city hall. materials.
(A) them (A) but
(B) those (B) because of
(C) when (C) whereas
(D) each (D) only if
121. A report in the Journal of the Southern industry for almost 50 years.
Agricultural Society suggests that consumers (A) issues
are increasingly-------about where their (B) materials
produce is grown. (C) interests
(A) exceptional (D) conditions
(B) essential
(C) concerned
(D) significant

122. Luzern Aromatics, Inc., has been a

leading supplier of raw-------to the fragrance
126. A market analysis
shows that sales of sports 127. Questions-------reimbursement for travel
utility vehicles have expenses should be directed to the payroll
decreased ------ office.
over the past twelve months. (A) concern
(A) considerably (B) concerns
(B) durably (C) concerned
(C) concisely (D) concerning
(D) expressively

123. A student turnout of approximately 85 128. Sakai Trucking hired a software specialist
percent-------at the upcoming winter. to its delivery scheduling system.
(A) expects (A) notify
(B) is expected (B) pronounce
(C) will expect (C) recruit
(D) are expecting (D) modernize

124. We are proud to announce the opening of 129. Musitto, Inc, has been producing cutting-
our newest restaurant, conveniently located on edge phones with-------long battery run times.
Beverly Road, Summerdale Park. (A) has increased
(A) opposite (B) increases
(B) between (C) increased
(C) onto (D) increasingly
(D) until

125. Anisk Pharmaceuticals makes every 130--------the new bylaws, all employees of
effort-------the confidentiality of all Lovato Marketing are required to participate in
participants in the clinical study. professional development each year.
(A) to maintain (A) Under
(B) maintains (B) Into
(C) will maintain (C) Behind
(D) is maintaining (D) Toward
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of
each text. Four answer choices for each question are given below the text. Select the best
answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Question 131-134 refer to the following invitation.

New Head at Balmer Industries

Balmer Industries, one of thepharmaceutical companies in Switzerland, yesterday announced

131.
the appointment of Li Xia Qiao as its newest CEO. The announcementnearly two months
134.
after Edon Durian, the current head of Balmer, made public that he will retire at the end of the year.

-------. Qiao is well-known in the industry for successfully heading several small pharmaceuticals
134.
companies. The job at Balmer will be the first position she has held at the helm of an international

firm of this size. Qiao,currently resides in Basel, begins working in Zurich on 28 November.
135.

131. 133.
(A) leading (A) The company is currently interviewing for the
(B) determined position.
(C) hopeful (B) A new CEO will be announced in November.
(D) mutual (C) Balmer then plans to move its headquarters to
Basel.
(D) Durian has led the company for seven years.

132. 134.
(A) come (A) whose
(B) comes (B) her
(C) will come (C) who
(D) will have come (D) herself
 Question 135- 138 refer to the following hospital discharge card.

hlete looking for a? Get ready for the premier competition of the

s at the Johannesburg Metropolitan Meet of Champions,athletes

poort, and Sandton will have a chance to represent their hometowns and compete for prizes in a variety of sports. The meet will take
jmmchampions.co.zaathletes are not eligible to participate in the

register as volunteers for the event.

135. 137.
(A) trainer (A) Tickets are available at all locations.
(B) scholarship (B) It is open to athletes 15 years or older.
(C) teammate (C) Winners will be announced then.
(D) challenge (D) Training is scheduled for the next day.

136. 138.
(A) with (A) Profession
(B) yet (B) Professional
(C) where (C) Professions
(D) along (D) Professionally
Question 139- 142 refer to the following memo.

To: All Alanaga Corporation Employees

From: Corporate Travel Office
Subject: Travel policy update

Over the past year, the Corporate Travel Office has been working hard to save the company money

------ cost-effective travel arrangements. Yesterday we-------an agreement with the Bellaria taxi
139. 140.
Company. From this point forward, when traveling on official Alanaga business, you are required

to take a Bellaria taxi-------, Alanaga will receive a large discount from Bellaria for its services.
141.
This arrangement will be used primarily for transportation between branch offices.------. If you
142.
have a suggestion to make your business travel easier, please call the Corporate Travel Office at

extension 523.

139. 141.
(A) it made (A) If not
(B) by making (B) However
(C) and makes (C) Regardless
(D) the maker of (D) In return

140. 142.
(A) finalized (A) However, it may also be useful for travel to and
(B) canceled from the airport.
(C) highlighted (B) On the other hand, taking a train may be more
(D) considered expensive.
(C) Bellaria taxi Company has been providing
transportation for 25 years.
(D) The Corporate Travel Office has an emergency
phone number.
 Question 143-146 refer to the following announcement.

To:jroux@xmail.com
From:josephbelle@perilleuxrealestate.com
Date:March 2
Subject: Your job inquiry Dear Ms. Roux:
Your resume ------ to me by a colleague.--. We appreciate your interest in
143.144.
Perilleux Real Estate and will keep youron file in case a full-time position opens
145.
up in the future.

------, would you consider working for us part-time on a special project? Our CEO
146.
needs administrative support on an ambitious advertising campaign. The project should last until the end of July.
Kindly let me know if this opportunity interests you. Sincerely,
Joseph Belle, Vice President Human Resources

143. 145.
(A) to pass on (A) documents
(B) will pass on (B) analysis
(C) is passing on (C) descriptions
(D) was passed on (D) reports

144. 146.
(A) It was nice to meet you at the (A) First of all
networking event. (B) As mentioned
(B) Our firm is now six years old. (C) In the meantime
(C) We are happy to have you as part of our (D) In order that
team.
(D) Unfortunately, we do not have an open
receptionist position.
PART 7

Directions: In this part, you will read a selection of texts, such as magazine and
newspaper articles, e-mails, and instant messages. Each text or set of texts is
followed by several questions. Select the best answer for each question and mark
the letter (A), (B), (C), or (D) on your answer sheet.

Question 147-148 refer to the following instructions.

How to Perform a Global Reset

Resetting your television remote-control device will delete individual settings and restore all
functions to the standard manufacturer settings. To perform a global reset, follow the steps
below.

Step 1
Hold the POWER button down for five seconds and release.

Step 2
Press the right ARROW button. You will hear a short beep.

Step 3
Press CLEAR. The red light at the top should turn off. If it remains lit, press the button again
before proceeding to step 4.

Step 4
Enter your user code. A green light will flash. Indicating that the standard settings are
restored.

If desired, you can now reprogram your remote to customize the settings.

147. What do the instructions explain? 148. According to the instructions, what
(A) How to turn on lights remotely step might need to be repeated?
(B) How to remove customized settings (A) Step 1
(C) How to order additional television (B) Step 2
channels (C) Step 3
(D) How to improve picture quality (D) Step 4
 Question 149-150 refer to the following directory.

Welcome to
Moon Bay Department Store
navigate our store while it is under renovation. We are expanding Level 2, which previously held our shoe department, in order to bui
Level 1
Electronics and Technology Home Furnishings
Level 2
Closed for Renovations until June 4
Level 3 Children's Clothing Athletic Equipment
Level 4
Women's Clothing Men's Clothing Shoes

149. Why is the store under renovation? 150. Where are exercise machines most likely
(A) To recognize a clothing department located?
(B) To expand a shoe department (A) On Level 1
(C) To create an eating area (B) On Level 2
(D) To add extra dressing rooms (C) On Level 3
(D) On Level 4
Question 151-152 refer to the following chain of text messages.

Noelle, 10:45 A.M

Hi, Roberto. I just got to my hotel from the airport but
can’t find the number for PXY Enterprises. Do you
have it? I need to confirm today’s client meeting.

Roberto, 10:49 A.M

1-212-555-0158. Also, I talked to Marcia in finance
She said she hasn’t seen the report from your last trip.

Noelle, 11:02 A.M

Oh, that. I’ll bring it to her when I get back tomorrow.
Thanks for the reminder.

Roberto, 11:11 A.M

OK, see you soon!

151. Who is Roberto?
(A) A co-worker of Noelle’s
(B) A financial consultant
(C) An employee of PXY Enterprises
(D) A travel agent
152. At 10:49 A.M, what does Roberto most
likely mean when he writes, “she hasn’t
seen the report from your last trip”?
(A) Marcia has been out of the office.
(B) The report got lost.
(C) Marcia will finish the report.
(D) The report is late.
Question 153-155 refer to the following advertisement.

Excelsior Style — Your First Name in Fashion!

For a short time only, receive up to 50 percent off on all purchases!

Offer valid through May 31

Excelsiorstyle.com is your go-to Web fashion hub with thousands of items of

women's and children's apparel. Browse our site for the newest styles in coats
and jackets, dresses, tops, skirts, swimwear, sleepwear, shoes, and accessories.

Plus, we now offer fashions for your home through our brand-new line of
interior decoration products! Visit Excelsiorstyle.com now to find the latest in
home decor.

Take advantage of our long-standing policy of free delivery for purchases over
$75.00.

153. What is being advertised? 155. What is available for the first time?
(A) A department store’s new name (A) Footwear
(B) A recently upgraded Web site (B) Home-decorating items
(C) A discount on online purchases (C) Outerwear
(D) A change to shipping policy (D) Children’s clothing

154. Based on the advertisement, what will

happen on June 1?

(A) Customers will pay regular prices.

(B) A children’s department will open.
(C) Purchases will be eligible for a free gift.
(D) All shipping costs will be discounted.
Question 156- 158 refer to the following advertisement.

ARTISTICS, INC., GRAND OPENING!

Artistics, Inc. is proud to announce that our store has reopened at a new location, 2416
Whalley Avenue. We will continue to specialize in business cards, flyers, posters, menus,
catalogs, and other promotional materials. In addition, our bigger space now allows us to
offer the services of an expanded team of graphic designers who can work with you to
conceptualize and design your product in order to achieve maximum visual appeal.

We invite you to visit our store and take a look at hundreds of sample cards, mailers, and
brochures, all of which can be customized for your specific products or services. If you
make a purchase of $200 or more in printing services in the month of April, you will
receive a complimentary 100-count box of business cards (a $25 value).

Artistics, Inc.
2416 Whalley Avenue
Cairns4870
Telephone 617 4041 656

156. What type of business is Artistics,Inc? 158. What is offered with a purchase of
(A) A printing company $200 or more?
(B) An art gallery (A) Free shipping
(C) A Web site design firm (B) A set of business cards
(D) An employment agency (C) A $25 gift card
(D) A box of brochures

157. What is indicated about Artistics, Inc?

(A) It now has multiple locations.
(B) It has hired additional staff.
(C) It is expanding its online services.
(D) It is open seven days a week.
Question 159-160 refer to the following guest memo.

MEMO

From: Harumi Ohta, Kitchen Manager

To: All Staff

It is essential that all food handlers practice good

personal hygiene throughout the year, but it is
especially important during the upcoming cold and
flu season. Viruses can be carried on hands, linger
on work surfaces such as countertops and cutting
boards, and find their way onto utensils and plates.
Therefore, all employees who work with food must
wash their hands before handling any food or
utensils used in the preparation or delivery of food.
Instructions on the proper method for washing your
hands are posted at the entrance to the kitchen, in
the restrooms, and in the meeting room next to the
lobby. Please follow them diligently.

Harumi

159. What is the memo about? 160. What items are most likely mentioned in
(A) Treating a common illness the posted instructions?
(B) Following a safety practice (A) Soap and water
(C) Reviewing a sick-leave policy (B) Milk and cheese
(D) Using new kitchen equipment (C) Forks and plates
(D) Ovens and refrigerators
Question 161-163 refer to the following survey.

Savatrix Professional Workshops

Feedback Form
Workshop# 4: Strategies for Effective Meetings
Attendee name: Monica Montero
Please select up to three factors that were most important in your decision to attend this
workshop.
Facilitators of workshop [] Cost [x]
Date and time of workshop [] Length of workshop []
Workshop topic [x] Other []

Please indicate whether or not you agree with the following statements.
Yes No
The facilitators presented information in a compelling manner. [x] [ ]
The facilitators seemed knowledgeable about the topic. [x] [ ]
The facilitators proceeded at a good pace. [ ] [x]
The knowledge and skills I gained will be useful at my job. [x] [ ]
I would consider attending other workshops offered by these facilitators. [x] [ ]
I would recommend this workshop to my colleagues. [x] []

Please indicate other comments and suggestions below.

While the material presented was helpful. I felt that one day was not enough time to thoroughly
cover the presenters' topics. Also, I would be interested in a future workshop that addresses time
management

161. What is indicated about the workshop?

(A) It was the fourth in series.
(B) It was expensive.
(C) It was crowded.
(D) It was held in Ms. Montero’s office.
163. What did Ms. Montero believe needed
improvement?
(A) The workshop location
(B) The workshop materials
(C) The length of the workshop
(D) The cost of the workshop

162. What is suggested about Ms. Montero?

(A) She is an employee at Savatrix Professional
Workshops.
(B) She has signed up for another workshop.
(C) She was familiar with the presenters before
attending the event.
(D) She wants to have meetings that are more
productive.
Questions 164-167 refer to the following online chat discussion.

Ann Novak [1:31 P.M.]

Hello, everyone. Last week when we met, I asked you to come up with strategies to bring
attention to the community garden program. Does anyone have progress to report?
Jay Goodwin [1:32 P.M.]
I reached out to Stuart Chan of City Wide Now, the local newspaper. You probably know his
"City Living" column.
Mike Louden [1:33 P.M.]
The one that runs on Mondays? I never miss it!

Jay Goodwin [1:34 P.M.]

He has a large online following, too. He'd like to interview me for an upcoming issue. So that's
happening next week.
Ann Novak [1:34 P.M.]
Wonderful. Will you talk about the community garden in general?

Jay Goodwin [1:35 P.M.]

I explained to Stuart that we are surveying members of the garden about issues, regarding access
to water. So he wants to focus on that.
Mike Louden [1:36 P.M.]
Lori and I are writing up the survey results. Ann. I'm getting ready to send you a draft. As soon
as you have approved it, I can post it on our Web site.

Ann Novak [1:37 P.M.]

OK. I'll look it over this afternoon.

164. What is indicated about Ms. Novak?
(A) She missed last week’s meeting.
(B) She has just returned from a trip.
(C) She does not like Mr. Goodwin’s idea.
(D) She gave her colleagues an assignment.
166. At 1:33 P.M, what does Mr. louden most
likely mean when he writes, “I never miss it”?
(A) He enjoys participating in community
activities.
(B) He always meets project deadlines.
(C) He subscribes to City Wide Now.
(D) He reads a column regularly.

165. Who is Mr. Chan? 167. What does Mr. Louden indicate he will do?
(A) A city official (A) Conduct a survey
(B) A local reporter (B) Post a document online
(C) A job candidate (C) Prepare interview questions
(D) An expert gardener (D) Help improve access to water
Questions 168-171 refer to the following notice.

MEMO

From: Daniel Horge, Manager

To: All employees
Date: June 1
Re: Staffing

Nancy Wollowitz, the front desk receptionist, will be taking a two-week vacation
from June 7 to June 21. ---[1]---. A temporary worker has been hired from a
placement agency to fill in for her during this time. ---[2]---. He will take over
most of her usual duties, including answering the phone, scheduling hair
appointments, and checking clients in and out of the facility. Please introduce
yourself to Mr. Sans and make yourself available should he have any questions.
---[3]---.

Additionally, please make sure that you submit your timesheet by June 5. Ms.
Wollowitz will send in payroll information before she leaves, so your payment
will be deposited into your account on the normal payday of June 14. This is
important because Mr. Sans will not be trained to use our payroll software.
---[4]---.

If you have questions regarding this matter, please contact Ms. Wollowitz before
June 7 or me after that date, and we will be happy to help you.

168. Where do the recipients of the memo most likely 170. By when should employees submit
work? their hours?
(A) At a job placement agency (A) June 1
(B) At an accounting firm (B) June 5
(C) At a hair salon (C) June 7
(D) At a doctor's office (D) June 14

169. What is indicated about Ms. Wollowitz? 171. In which of the positions marked
(A) She is retiring. (1), (2), (3], and [4] does the following
(B) She found a new job. sentence best belong?
(C) She is taking some time off. "His name is Michael Sans."
(D) She is Mr. Horge's supervisor. (A) [1]
(B) [2]
(C) [3]
(D) [4]
Question 172-175 refer to the following article.
Nairobi, January 22 – Accord Airlines
Chief Executive Officer Pramod Gupta
announced on Monday that his company
has purchased Glade Airways. Accord is
headquartered in Mumbai, India, and the
purchase is expected to double the size of
the airline and extend its reach into new
markets. Most of Accord’s routes are to
cities in Asia, Great Britain, and the United
States. Glade’s head office is in Nairobi,
and from its East African base the airline
flies to countries throughout the rest of
Africa.
Representatives of the two airlines said
customers would not notice many
immediate changes. There are no plans yet
to paint the airplanes or redecorate the
interiors. Each airline will keep its own
Web site, baggage fees, and frequent-flyer
programs for at least the next six months.
172. What is the purpose of the article?
(A) To profile a company’s new chief executive
officer
(B) To compare airports in different cities
(C) To publicize the merger of two companies
(D) To announce the upcoming renovation of an
airport
173. What does Ms. Odoyo suggest about tickets?
(A) Tickets purchases six months in advance will
receive a discount.
(B) More tickets will become available for
purchase online.
(C) Some tickets may not be transferable.
(D) Tickets prices may change in the future.
Airfares are not expected to change
immediately either, although Accord
spokesperson Amina Odoyo said that “This
will be the first aspect of the merger to be
addressed.” She hastened to add, however,
that there would be “no problem” for
customers who have already booked a flight.
“Tickets that have already been purchased for
either airline will be honored”, she said.
Flight attendants and pilots for both
airlines were pleased by the purchase. “I
hope I will be able to fly to Nairobi”, said
Shiv Parida, a pilot who has worked for
Accord for six years. “I’ve been flying the
same route for about four years,” he noted,
“and expanding into new areas should help
Accord grow, which means more
opportunities for me. I have always wanted to
visit Africa.”
174. The word “honored” in paragraph 3,
line 10 is closest in meaning to?
(A) rewarded
(B) accepted
(C) refunded
(D) offered
175. What is indicated about Mr. Parida?
(A) He is eager to fly new routes.
(B) He is a frequent visitor to Africa.
(C) He was hired four years ago.
(D) He is planning to relocate.
 Question 176-180 refer to the following e-mail and package details.

From: Hitomi Suzuki < hsuzuki@wattlefinancial.com.hk>

To: Priya Kulkarni < pkulkarni@multiconnect.com.hk>

Subject: Multiconnect Communications

Date: 10 October

ed, we are not seeking Internet services as part of a combined package, as we have a five-year contract with Colbert Wireless that is cu

ansferring, call-forwarding, and phone-conferencing capabilities. The service should also include voicemail with personalized password

Multiconnect Communications-Package Details

Pricing and availability are subject to change. All prices include installation and regular
maintenance as well as taxes and fees. Please contact your sales representative for
information on current discounts. Your sales representative is Priya Kulkarni,
(852) 5555-0183 ext.15.

Plan Business Business Business Business

Plus Premiere Excel Premium
Monthly fee HK$1,500 HK$3,000 HK$5,500 HK$7,500
Number of phone lines up to 5 up to 10 up to 20 up to 30
Call forwarding/ transferring included included included
Phone conferencing included included included
Voicemails per line up to 20 up to 25 up to 35 up to 50
176. What is the purpose of the e-mail? offered
(A) To supply information about Internet (D) To offer a discount on communications technology
providers
(B) To request further information on phone
packages
(C) To describe a new phone package being
179. What package (A) Business Plus
meets all of the (B) Business Premiere
requirements specified (C) Business Excel
by Ms. Suzuki? (D) Business Premium

177. What is the true about Wattle Financial? 180. What is NOT included in the package
(A) It does not currently use a business prices that are listed in the table?
Internet provider. (A) Applicable discounts
(B) It is interested in a bundle package for (B) Telephone taxes
its service. (C) Service charges
(C) It is currently contracted to Colbert (D) Installation costs
Wireless for phone services.
(D) It has not previously worked with
Multiconnect Communications.

178. In the e-mail, the word “consideration”

in paragraph 1, line 5, is closest in meaning
to
(A) payment
(B) deliberation
(C) application
(D) commitment
Question 181-185 refer to the following e-mails.

From: Albert Nguyen

<nguyen@wantamayolodge.com> To: Janna
Zhuowshy <jzhukowsky@melodias.com> Subject: A new
client
Date: April 12

Good afternoon, Mr. Nguyen:

Once again, it has been a pleasure working with you and the entire Wantamayo Lodge
staff. My clients greatly enjoyed the rain forest tour. The couple who stayed in the South
Bungalow commented that the room's view of the tropical garden was breathtaking.
I would now like to place a reservation for a new client, Robert Vasquez. Please make the
following arrangements for Mr. Vasquez and his guest.
Arrival: May 5 (airport shuttle service requested)
Departure: May 8 (airport shuttle service
requested) Room type: Double occupancy
Tour type: Guided rain forest tour (6-hour hour)

Flight information:
AirPars Flight 178 from Buenos Aires arriving at 2:50 p.m. May
5 AirPars Flight 152 to Buenos Aires departing at 11:00 a.m. May
8

Thank you again for the high level of attention you show to my
clients. Janna Zhukuwsky

To: Janna Zhuowshy <jzhukowsky@melodias.com>

From: Albert Nguyen
<nguyen@wantamayolodge.com> Subject: Vasquez
Reservation
Date: April 13

Ms. Zhukowsky,
Thank you for your e-mail and for sharing the positive feedback from your clients.
Here are the details regarding the reservation for Mr. Vasquez. Please note that we had
limited availability. The room we reserved for him is slightly more expensive than others,
but the only other rooms available were single rooms.
Check-in date: May 5
Check-out date: May 8
Room: South Bungalow
Price: $145 USD/night Total: $435 USD (excluding tax)
Tour type: Guided Rain Forest Tour; May 6, 8:00 A.M to 2:00
P.M Tour fee: $95 USD
Note: Transportation between the airport and the lodge has been arranged. The bill
must be settled in full by May 2.
We appreciate the business relationship we have with Melodias Travel. If you have
any questions or concerns, please feel free to contact me.
Albert Nguyen
Guest Services, Wantamayo Lodge
181. Why did Ms. Zhukowsky write to Mr. (C) To assist a client
Nguyen? (D) To revise an itinerary
(A) To suggest a new tour destination
(B) To request flight information
184. What is indicated about Mr. Vasquez? occasion.
(A) He has visited (B) He will stay in a room overlooking a
Wantamayo Lodge garden.
on a previous (C) He has traveled with Mr. Nguyen.
(D) He plans to travel alone.

182. What is suggested about Melodias 185. By when does Mr. Nguyen expect
Travel? payment?
(A) It has done business with Wantamayo (A) April 13
Lodge in the past. (B) May 2
(B) It specializes in rain forest destinations. (C) May 5
(C) It is located near Wantamayo Lodge. (D) May 8
(D) It is owned by Ms. Zhukowsky.

183. What does Mr. Vasquez request?

(A) A frequent customer discount
(B) A confirmation of his reservation
(C) A meal plan
(D) A transportation service
Questions 186-190 refer to the following Web page and e-mails.

http://www.presnellcleaning.com

PRESNELL CLEANING
171 Voyager Street, Minneapolis, MN 55401

About Us Home Testimonials Contact Us Rates

Presnell Cleaning offers comprehensive cleaning services that cater to both domestic and
commercial clientele. For more than 20 years we have provided exceptional service at competitive
prices.

In addition to all regular services, we also offer a specialized cleaning service that uses all-natural,
odor-free cleaning techniques as well as products designed for allergen reduction.

Clients can select weekly, twice-monthly, or monthly services. Our cleaners arrive on time and
finish on time. We offer a money-back guarantee if you are not completely satisfied.

Contact us to schedule a free on-site cleaning assessment and estimate. Call 1-612-555-0108 or
visit our Web site at www.presnellcleaning.com. Be sure to visit our testimonials page to read
what our many satisfied customers have to say.

To: customerservice@presnellcleaning.com
From: dcoe@ashbachdesign.com
Re: Cleaning service
Date: August 13

To Whom It May Concern:

I hired Presnell Cleaning to clean my company's offices. From your advertisement and
especially from your customers' recommendations on your Web site, I expected to be
completely satisfied with your services. Unfortunately, that was not the case. I requested
your specialized service, but your cleaners did not provide that service. Clearly something
went wrong. I am considering canceling the next scheduled visit.

Deborah Coe
Ashbach
Design
 To: dcoe@ashbachdesign.com
From: pmedford@presnellcleaning.com
Date: August 16
Subject: Cleaning on August 11

Dear Ms. Coe:

We were very sorry to hear that you weren't happy with the service we provided.
We are training several new cleaning staff members and they did not follow the
correct cleaning plan. We promise you that we will do better to ensure that their
work is properly conducted and inspected in the future.

We would like another opportunity to clean your offices on August 18, at no

charge. If the cleaning doesn't meet your standards, we will honor our guarantee.
Please let me know if this is acceptable.

Sincerely,

Patrick

Medford

186. What is indicated about Presnell
Cleaning?
(A) It is a new business.
(B) It offers daily cleaning services.
(C) It provides complimentary evaluations.
(D) It recently added home-cleaning services.
189. Why did Ms. Coe write to complain?
(A) The office floors were not waxed,
(B) The office kitchen was not sterilized.
(C) The cleaners did not shampoo the
carpets.
(D) The cleaners did not use natural
products.

187. What is suggested about Ms. Coe?
(A) She researched other cleaners before
contacting Presnell Cleaning.
(B) She was referred to Presnell Cleaning by
a friend.
(C) She is interested in applying for a position
with Presnell Cleaning.
(D) She read online testimonials prior to
hiring Presnell Cleaning.
190. What does Mr. Medford offer to do if
Ms. Coe is not satisfied after August 18?
(A) Refund her money
(B) Create a new cleaning plan
(C) Send different cleaning staff members
(D) Provide a discount on future cleaning
services

188. In the first e-mail, the word "case" in

paragraph 1, line 3, is closest in meaning to
(A) project
(B) example
(C) situation
(D) container
Question 191-195 refer to the following invitation, brochure, and e-mail.

Creative Tech
Conference

Join us for the Tenth Annual Creative Tech Conference. Explore the
latest technologies with the top innovators in their fields. Enjoy a full day
of presentations, workshops, discussions, and exhibitions, culminating
with a keynote address by Ayana Gonzalex, the founder of Grutenhur
Tech.

May 12,9 A.M- 6 P.M

Bondal
University 22
Markus Street
Ione, California

benefits brochure.

Creative Tech Conference

Sponsor Benefits

We couldn’t run the creative Tech Conference without the help of sponsors. In
addition to supporting entrepreneurs and innovators, sponsorship is a great way to
get the name of your business out to our 500+ attendees in various tech fields.
See below for sponsorship levels.

Innovator- $5,000
 Your company’s logo on a large banner displayed during the keynote address
 Free four-hour exhibition booth
 Your company’s logo featured on our Web site and conference program
 Half-price tickets for all employees that attend the conference

Creator- $3,000
 Your company’s logo on a large banner displayed during the final reception
 Free four-hour exhibitor booth
 Your company’s logo featured on our Web site and conference program

Entrepreneur- $2,000
 Your company’s logo featured on our Web site and conference program
 Free four-hour exhibitor booth

Patron- $1,000
 Your company’s logo featured on our Web site and conference program
Please contact sponsors@creativetechconference.com for more information.
 Dear Staff,
I hope you will attend the Creative Tech Conference on May 12. It is taking place nearby at Bondal University. I have
Edsel Skyers
Product Development Director Orlavel Analytics
191. What does the invitation state about the
Creative Tech Conference?
(A) It is organized by university professors.
(B) University students can request free tickets.
(C) It is a one-day conference.
(D) This is the first year the conference will take
place.
192. According to the brochure, what is a
benefit of sponsoring the conference?
(A) Sponsors can give a presentation at the
conference.
(B) Sponsors are invited to a special reception.
(C) Sponsors can advertise their business to
potential customers.
(D) Sponsors get free product samples.
193. Why did Mr. Skyers write the e-mail?
(A) To introduce his staff to a new employee
(B) To encourage his staff to attend an event
(C) To tell his staff about new technology
(D) To announce a research partnership with a
university
194. What is indicated about Ms. Gonzalez?
(A) She is a sponsor of the Creative Tech
Conference.
(B) She lives in lone, California.
(C) She opened a business 10 years ago.
(D) She previously worked for Orlavel
Analytics.
195. What type of sponsor is Orlavel Analytics?
(A) Innovator
(B) Creator
(C) Entrepreneur
(D) Patron
Questions 196-200 refer to the following Web page, letter, and schedule.

https://www.positivohealth.com

Positivo Health Community

Welcome Membership Services Locations

Positive Health Community offers four types of gym memberships. All memberships
include access to exercise machines, basketball and tennis courts, and group exercise
classes in all five of our Davenport locations. Additionally, each new member receives
one free personal-training session.

Single ($35/month)
This membership includes basic access to our gym locations as described above.

Household ($30/month per person)

This membership includes basic access to our gym locations at a discounted rate for
families of two or more individuals who join together.

Executive ($60/month)
In addition to basic access to our gym locations, executive membership includes access
to our swimming pools and saunas.

Student ($25/month)
This membership offers basic access to our gym locations to local Provost University
students who present valid student identification.

February 28

Dear Ron Mapleton,

Thank you for making Positivo Health Community a part of your total-body health
program. It was so nice to meet you and your family when I showed you around our
Davenport Central location in December.

We noticed that you have not yet taken advantage of your free hour of personal training.
Each person on your account is entitled to one free session, but this perk expires three
months after your contract is signed. Next week, the week of March 4, is the last week
you will be able to use your free sessions.

Please contact us today to schedule your personal-training sessions! As a reminder, we

offer one-on-one training for power yoga, Pilates, weight training, and power lifting. If
you should choose to make personal training a regular part of your fitness routine,
packages start at only $70 per month in addition to your monthly membership dues.

Your partner in health,

Janie Park
Janie Park, Membership Manager
 Personal-Training Schedule for Next Week
March 4-8
Employee: Kevin Pinto
Location: Davenport Central

Monday Tuesday Wednesday Thursday Friday

8:00 A.M Stacey Lin Ron Mapleton Kim Dobbs
Power Yoga Power Yoga Weight Training
9:00 A.M Pilar
Hernandez
Weight Training
10:00 A.M Jean-Luc Curran
Power Lifting
11:00 A.M Jaylon Hill
Power Yoga

196. What is indicated about Positivo Health 199. In the letter, the word "packages" in
Community? paragraph 3, line 3, is closest in meaning to
(A) It offers swimming lessons. (A) gifts
(B) Its members can use multiple facilities. (B) boxes
(C) Most of its members are students. (C) products
(D) All new members receive discounts. (D) plans

197. What type of membership does Mr. 200. What is probably true about Mr. Pinto?
Mapleton most likely have? (A) He does not work on Fridays.
(A) Single (B) He primarily teaches power lifting.
(B) Household (C) He has not trained Mr. Mapleton before.
(C) Executive (D) He has requested a change to his schedule.
(D) Student

198. What is indicated about Ms. Park?

(A) She is a personal trainer.
(B) She started her job in December.
(C) She creates weekly schedules for gym
employees.
(D) She gave Mr. Mapleton a tour of the gym.