Name and describe 3 key employee behaviors?

Membership - when employees decide to join and remain with a firm

Task - when employees perform the tasks that have been assigned to them

Organizational citizenship - when employees voluntarily undertake special behaviors beneficial to the
organizationName and

describe 3 employee attitudes?

Job satisfaction - the attitude one holds toward one’s job and the workplace

Work Motivation - the attitude one holds toward good job performance

Organizational identification - a sense of shared goals and belongingness, and the desire to remain a
member of the organization

Name and describe the 3 levels in the organizational behavior model?

Organization – multiple groups working together to achieve a common goal

Groups – multiple individuals working together to achieve a common goa

lIndividuals – one person

What challenges are there at each level of the organizational behavior model?

Personality – individual

Motivation – individual

Working with others – groups

Workplace diversity – groups

Improving customer service

– organization“OB is for everyone” Build an argument to support (5 reasons):

Many organizations have informal leadership opportunities. In organizations in which employees are
asked to share in a greater number of decision-making processes rather than simply follow orders, the
roles of managers and employees are becoming blurred. EX. Employees in some retail stores are asked
to make a decision on whether or not to accept returned items on their own, without involving a
manager

Entrepreneurs and self-employed individuals may not act as managers, but they interact with other
individuals and organizations as part of their work.

OB applies to all situations where you interact with others. OB is relevant anywhere that people come
together and share experiences, work on goals, or meet to solve problems.

OB can shed light on family situations, voluntary groups that come together, students working on a
group project, parent committees, or sports teams.
Terms:Organizational behavior - A field of study that investigates the impact that individuals, groups,
and structure have on behaviour within organizations; the aim is to apply such knowledge toward
improving organizational effectiveness