Quality Review Form ©

For [Project Name]

Document Control

Document Information
©

Information
Document Id [Document Management System #]
Document Owner [Owner Name]
Issue Date [Date]
Last Saved Date [Date]
File Name [Name]

Document History

Version Issue Date Changes

[1.0] [Date] [Section, Page(s) and Text Revised]

Document Approvals

Role Name Signature © Date

Project Sponsor

Project Review Group

Project Manager ©

Quality Manager
(if applicable)

Procurement Manager
(if applicable)

Communications Manager
(if applicable)

Project Office Manager

(if applicable)

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Template Guide
What is a Quality Review Form?

Quality Reviews are undertaken to provide the customer with confidence that the quality of
the deliverables and management processes are acceptable. Quality Review Forms are
used during the Quality Review process to provide structure around the items being
reviewed. There are two generic types of Quality Review Forms used within projects:

Deliverable Review Form

This form is used to assess the level of quality of the deliverables being created for the
client. Deliverable Reviews are undertaken at key project milestones identified within the
project plan - typically as each new deliverable version is created (prior to release). To
achieve the best results, undertaking regular Deliverable Reviews during the ‘creation’ of the
deliverable (as opposed to at the ‘end’ of the deliverable development phase) will enable
quality deviations to be identified earlier and therefore increase the likelihood of the project's
achieving the required level of quality, within the given timeframes. ©

Process Review Form

This form is used to assess the level of quality of the management processes being
undertaken to deliver the required deliverables. Process Reviews should be undertaken on a
regular basis (e.g. weekly, monthly) in a standard, repeatable fashion. The procedures
within each management process should be reviewed and the impact of any deviation from
the required procedures should be noted and acted on immediately.

Quality Review Forms typically include:

 A list of the deliverables and processes being reviewed

 A list of the criteria on which the review is based
 Defined standards which must be achieved
 A rating of the actual level of quality (i.e. ‘low’, ‘medium’, ‘high’) achieved
 Deviations between the level of quality required and the level achieved
 Recommendations for improvement in the level of quality achieved. ©

When to use a Quality Review Form

Quality Review Forms are used during the ‘Execution’ phase of the project (i.e. the phase
within which the deliverables are produced) as part of the Quality Management Process.

How to use this template

This document provides a guide on the topics usually included in a Quality Review Form.
Sections may be added, removed or redefined at your leisure to meet your particular
business circumstance. Example tables, diagrams and charts have been added (where
suitable) to provide further guidance on how to complete each relevant section

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 1 Deliverable Review Form
Reviewer:
Review Date:

Quality Target © Quality Achieved

Project Project Quality Quality Quality Level Quality Improvement
Requirement Deliverable Criteria Standards L M H Deviation Recommendation

New financial Implementation of System functionality System functionality

management Oracle Financials GL tested/installed GL operational, no errors x Critical errors currently experienced Reinstall GL system to remove critical errors
solution with General Ledger AP tested/installed AP operational, no errors x Implementation part-complete only Complete system implementation
accounts (GL), Accounts AR tested/installed AR operational, no errors x No deviation. No further action required
receivable and Payable (AP) and
payables Accounts System Performance System Performance
processes Receivable (AR) System up-time 99.9% system up-time x System up-time only 90% New hardware required to increase stability
system modules System response-time < 1 second response times x 5 second response times New hardware required to improve response times
Data accuracy 100% data accuracy x No deviation. Data 100% accurate No further action required

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 2 Process Review Form
Reviewer:
Review Date:

Quality Target Quality Achieved

Project Project Quality Quality Quality Quality Improvement
Process Procedure Criteria Standards © Level Deviation © Recommendation
L M H

Risk Risk Procedures:

Management  Identify risk  % of ‘medium’ &  100% of ‘medium’ & □ □ □  Only 90% of ‘medium’ & ‘high’  Perform weekly Risk Review meetings to
‘high’ level risks ‘high’ level risks level risks identified originally ensure that all ‘medium’ & ‘high’ level risks are
identified identified identified
 Submit risk form  % of risk forms  100 % of risk forms □ □ □  No deviation. A Risk Form was  No further action required
completed for risks completed for risks completed for every risk identified
identified identified
 Review risk  % of risks formally  100 % of risks formally □ □ □  No deviation. All risks identified  No further action required
tracked via risk tracked via risk register were formally tracked in the Risk
register Register
 Confirm risk is  % of risks  90 % of risks adequately □ □ □  Only 75% of risks identified were  At each Risk Review meeting, allocate (and
applicable to adequately mitigated mitigated reduced through risk mitigating track) actions which mitigate each risk
project actions identified

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