Automated Form

Physical Bank Entrance Uniform Inquiry Desk Token collection Waiting Cash
Evidence & Parking of Security Machine area area Counter

Customer Arrive at Security Inquiry at the Collecting Collecting the Waiting Receiving
Actions the Bank Check Front Desk Token Required for your service Exit
Number forms number

Line of Interaction

Generating Filling the

Contact Person (visible Inquiry about Token form as per Can request Ex.Counting
actions) the process Number the guidelines for water /WC the Money

Line of Visibility

Safes &
Contact Person Automated Money
(Invisible actions) Machine Counting
Machine

Line of Internal
IT & Physical Interaction

Support Database Pantry

Processes Team Staf