Based on the case study, we can see that the problems Jenifer is having are poor communication, keeping

distance with other employees, poor presentation, and inability to work as part of a team.

1. How would you approach her and what would you say?

In my opinion, I would call her to my office and talk directly to her so she can recognize the problems
that she is having. First, I will start the conversation with a friendly greeting and then I will let her know
that the company appreciates her talent and her accomplishments. After that, I will start to mention my
concern about her interpersonal skills. I would ask her if she had realized her weakness in communication
or if she got any problem when communicating with people. If she knew about her interpersonal skills
problem but she did not know how to improve it, I would talk to her to find solutions to help her improve
the problem. However, if she did not aware of her poor interpersonal skills, I would point out the
weakness in her communication and show her the reflections of other employees about her so that she can

m
er as
recognize her problem.

co
eH w
2. What issues would you work with her on?

o.
I will help her to work on her presentation and communication skills. First, I will provide her some
rs e
ou urc
interactive quizzes or self-assessment tests that show the situation between the leaders and the employees
to see how she will handle the situation and then point out her weaknesses and mistakes that she needs to
fix. Second, if she does not have the confidence to speak in front of a large group, I would divide the
o
aC s

group to smaller ones so she can present to a smaller group first and then increase the number of people in
vi y re

the group when she becomes more confident. I also help her to work on her spoken and written skills
because spoken and written communication are two important tools that help the manager to express their
ideas. I would tell her to present her idea to me first and then give her some advices to help her
ed d

presentation become clearer for people to understand. I also encourage her to talk more with her
ar stu

colleagues during lunch break, make more friends in the company to help her increase the confidence
when communicating with other people.
is

3. How would you hold Jennifer accountable for improvement on the issues you identified?
Th

I would tell her directly what I expected her to improve and I would appoint some experienced staffs
to evaluate her presentations to see if she is improving. I would also encourage her to register some
sh

classes for soft skills in order to improve her interpersonal skills. Moreover, I also try to help her
understand the importance of good communication to make job done more efficiently.

4. Review assigned readings

This study source was downloaded by 100000830715928 from CourseHero.com on 08-25-2021 04:18:58 GMT -05:00

https://www.coursehero.com/file/28027269/ass1docx/
 The assigned readings and the discussions in class has helped me to have a clearer idea about
leadership, what leaders do, and what people look for in their leaders.

Starting from the definition of leadership, leadership is the ability of a leader to motivate a group of
people to achieve a common’s goal of the group. So, how can a person become a leader? I have learned
from the discussion in the class that whether you are born with the characteristics of the leader or not, you
still need to be placed in the environments where you can be trained, learned, and developed the
leadership skills to be able to become a leader. Then, what does a leader do? According to the textbook,
there are five practices of typical leadership that demonstrate how leaders do to motivate their people to
achieve the best result. Those practices are model the way, inspire a shared vision, challenge the process,
enable others to act and encourage the heart. Starting with modeling the way, it is an important practice
for leaders to earn their credibility. It is really easy for the leaders to lost the faith from their people if they

m
say one thing and do another thing. I have found a really interesting saying about model the way of Alan

er as
Spiegelman from the textbook is that “Before you can be a leader of others, you need to know clearly

co
eH w
who you are and what your core values are. Once you know that, then you can give your voice to those

o.
values and feel comfortable sharing them with others”. This is a really good statement because only when
rs e
the leaders understand their own principal, they can behave the same way that they want other to behave.
ou urc
Another practice of exemplary leadership is inspiring a shared vision. Leaders need to create a positive
picture for the future of their organization and inspire other to be part of that vison. If leaders can vision a
o

picture outside today’s difficulties and imagine a brighter future for their organization, they can motivate
aC s
vi y re

people to work more effectively and create belief for their people to achieve something magnificent.
Challenge the process is also a crucial practice for a leader to create innovation in finding new and better
ways for their organization to grow. Leaders also need to be able to enable others to act. Leaders need to
ed d

create an environment where every single individual can be confident to voice their opinions, share the
ar stu

ideas, and collaborate with other people. Thus, they are more likely to work more efficiently. In addition,
the leaders also need to show their appreciation for individual contributions, encourage and appraise
is

individual excellent in order to achieve the best result.

Th

So what people look for in their leaders? According to the textbook, there are four characters that
they want a leader to have and those characters are honest, competent, inspiring, and forward-looking.
Starting with honesty, obviously, no one want to follow a person who is dishonest, people need to know if
sh

the person they follow is trustworthy, ethical and disciplined. As we have discussed in the class, if a
leader does not have the trust or faith from the people he leads, he will not be considered as a true leader
by those people. Thus, leadership needs to have a close relationship between the leader and the supporter
as the textbook mentioned that “leadership is a relationship between those who aspire to lead and those

This study source was downloaded by 100000830715928 from CourseHero.com on 08-25-2021 04:18:58 GMT -05:00

https://www.coursehero.com/file/28027269/ass1docx/
 who choose to follow. You cannot have one without the other.” The more people trust their leaders, and
each other, the more they willing to work hard, take risks, and keep moving ahead. As the textbook stated
that: “you can’t command commitment; you have to inspire it.” Leaders need to bring inspiration to their
employees and to motivate them to work more efficiently and effectively. In addition, leaders are also the
ones who make important decisions for the organization; therefore, they need to be knowledgeable and
competent to make informed decisions so that their organization can achieve the best goals possible.
Moreover, leaders must always be aware of the opportunities, challenges, or problems that are affecting
the company in order to find solutions that will help the company to operate in the best way.

m
er as
co
eH w
o.
rs e
ou urc
o
aC s
vi y re
ed d
ar stu
is
Th
sh

This study source was downloaded by 100000830715928 from CourseHero.com on 08-25-2021 04:18:58 GMT -05:00

https://www.coursehero.com/file/28027269/ass1docx/
Powered by TCPDF (www.tcpdf.org)