Business Credit Card Online Servicing Platform

and Companion App

A guide for business owners

Understanding Your Business Account Set Up

Company Account Number
As the business owner or administrator of a business account, your account is set up with a
“Company Account” which is the umbrella account that all the cards roll up to.
 The Company Account has a 16 digit number that is not on any card. This account number
will be provided on your monthly billing statements.
 You will need this account number to access your account online, over the phone and for
Everyday Points® customers, your rewards program if you requested rewards roll up to the
company.
 You will have a Company Account, even if you have only 1 card right now, to give you
flexibility if you add employee cards down the road.
 Using the Company Account Number gives you administrative functions to make online
payments, view all card transactions and manage the cards under the account such as
setting credit limits, purchase limits and merchant controls.
 If set up correctly, you used this Company Account Number to register your online account.
Adding Your Individual Card to Your Company Account
 As the business owner, you will also want to add your card to your administrative account.
That way, you can choose the appropriate account on the home page from the drop down.
 While most of the functions will be done at the Company level, you will choose your card
account to maintain your PIN, suspend your card or view memo statements.
 Go to the right menu bar and choose “add account.” Enter all personal information for your
card. The name on your card should be your first name and last name.

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 Navigating Business Credit Card Online
Once you have added your individual card, the drop down box now has an option to choose
between your admin account and your individual card.

The Home Screen

Account Details Block
 Choose the company account to view your company credit limit and quickly link to your
billing statement.
 Select your individual card to view your memo statement, suspend your individual card (a
new feature that allows cardholders to freeze their card if they have misplaced it) and
manage your PIN.

Icons and Right Navigation Drop Down

In this area you can find bank messages, edit personal information, passwords, statement
delivery options for your individual card, and manage email alerts for payments due, past
due, approaching credit limit, etc.

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 Top Navigation – Statements
Under statements you can view account transactions, make a payment on your account, view or
change the bank accounts from which to make a payment on your card account, or view
authorization requests (whether approved, declined, marked as fraud, etc).

 Both the company account and your individual card account will be listed and you can
click on either to view details.
o Note: Most small business accounts are set up as Company Bill which shows the
balance due. Payments should be made to the Company Account.
o After the billing date each month, any balance that was not paid will sweep from
the card(s) to the Company account. The card(s) will have a zero balance and full
availability up to the credit limit minus the outstanding balance.

QuickBooks ®
For customers that use QuickBooks, you can download your transactions into this software.
The Citizens Bank Financial Institution link can be found by searching for Citizens Business
Credit Card.
o For customers that use QuickBooks to download transactions currently in Business
Access, please see the guides below that will provide instructions on how to
convert your account:
 QuickBooks Desktop Version Conversion Instructions
 QuickBooks for Windows Conversion Instructions

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 o If you linking to QuickBooks with this account for the first time, please click on
the below Intuit QuickBooks support article with steps new users would take to set
up their account in QuickBooks.
 https://quickbooks.intuit.com/learn-support/en-us/bank-feeds/set-up-
account-for-bank-feeds/00/203712

Top Navigation — Accounts

Most of the options under accounts let you search for a specific card under your company
account (other than your individual card), that you want to perform action on or view.

Options under accounts:

 Manage accounts —
o Change address, email, and phone numbers
o Add a temporary card limit, single purchase limit, and cash advance limit
 Create merchant category controls
 Manage temporary credit limits allowing you to search for past or current limits, set new limits,
or cancel limits
 View program change requests as well as all prior requests that were made

Note: If you have only your own card under your company account, you will not be able to
change limits or controls but you will be able to change the address, phone and email.

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 Top Navigation — Administration
The administration menu item allows you to maintain user information on any account (the
company or cards) and allows you to unlock a card account if the cardholder forgot their password
and was locked out of their account as well as reset their security questions.

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 Downloading and Navigating the Mobile App1
The CentreSuite mobile app will provide many of the features and functionality as available in the
online platform.

How to access the mobile app

To use the mobile app, first download the “CentreSuite Mobile” app from the Apple App Store ®, or
Google Play™.

The tile appears like this:

How to login to the mobile app

Once you have registered in the desktop
version of the platform, you can use the same
user ID and password to sign in to the mobile
app.

The first time you log in from your device,

the system will send a passcode to your email
account on file that you need to enter within
30 minutes. You will want to make sure you
have accurate email information in the
desktop.

Navigating the mobile app

Once you have logged in, you will see a
snapshot of your account. Click on the green
card at the top left to switch between the
Company Account and your individual card.

You can also do the following by navigating

around the mobile app:

 In the middle of the screen, click on view details to see pertinent payment and account
information.
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  Click on “manage payments” to make a payment or change the bank account source for the
payment.
 Scroll down to see recent transactions on the card including status (pending, posted, and
declined).

Menu Options
The top right hand 3 dots allow you to lock or
unlock your individual card temporarily if you
misplaced your plastic.

The menu at the bottom takes you back to

your account details, the option to search
team member cards under your account by
inputting any portion of their name and see
their account information. For team members
you can:

 Submit Real-time Credit Limit Increases

 Change Single Purchase Limit
 Change/Add/Remove Merchant
Category Group

"More" provides production support, bank

messages, privacy policy and is where you can
change your password, enable/disable touch
or face recognition or sign out.

¹Wireless carrier, text, and/or data charges may apply.

Apple, the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google

Play is a trademark of Google Inc. QuickBooks is a trademark of Intuit Inc.

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