RETAIL ASSETS DIVISION; HEAD OFFICE

PLOT NO.4, SECTOR-10, DWARKA, NEW DELHI-110075

TO ALL OFFICES 16-08-2021

RAD CIRCULAR NO: 81/2021

LOANING & DISCRETIONARY POWERS

RETAIL LENDING- MODIFICATIONS

Consolidated guidelines under ‘Financial and Non- Financial Powers’ and

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‘Discretionary Powers’ with respect to Retail Loan Schemes were circulated vide
RAD Circular No. 69 dated 05.07.2021.
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2.
09
In order to provide further flexibility and operational convenience to the field
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functionaries, to remain competitive in the industry and for development of business, it
has been decided to revise the discretionary powers for relaxation in Credit Related
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Service Charges under Retail Loans.

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3. The revised powers to permit relaxations in credit related service charges in

Retail Loans is placed as Annexure.

4. All other guidelines circulated vide RAD Circular No. 69/2021 dated
05.07.2021 will remain same.

5. All concerned are advised to go through the guidelines carefully and ensure
meticulous compliance of the same.

6. All Inspecting Officials are advised to note the guidelines to ensure its
compliance.

(Alok K Goel)
General Manager

Page 1 of 2
RAD CIRCULAR No. 81/2021: LOANING & DISCRETIONARY POWERS RETAIL LENDING-MODIFICATIONS
“Confidential-strictly for internal circulation only”
 RETAIL ASSETS DIVISION; HEAD OFFICE
PLOT NO.4, SECTOR-10, DWARKA, NEW DELHI-110075

ANNEXURE

Discretionary Power to Relax Credit Related Service Charges in Retail Loans

(Processing/ Upfront Fee, Documentation Charges and Inspection/Supervision
Charges etc.)

S.N. Competent Existing Powers Revised Powers

Authority (All Retail Loan schemes)
i. ZOCAC-I Upto 25% of No Change
normal charges
(individual cases)

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except Home & Car
Loan
ii. ZOCAC-II Upto 50% of In their own sanctions:
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09
normal charges Upto 50% of Card Rate
(individual cases)
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except Home & Car In sanctions upto the level of ZOCAC-I:
Loan Particulars Powers
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For Upfront Fee Upto 50% of

card rate
All other Credit Full Powers
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Related Service
Charges including
Processing Fee
iii. HOCAC-I Upto 50% of Upto 50% of card rate, in their own
normal charges sanctions. However, full powers for
(individual cases) relaxation in sanctions upto ZOCAC-II.
except Home & Car
Loan
iv. HOCAC II No Change
Full Powers
v. HOCAC III No Change

Page 2 of 2
RAD CIRCULAR No. 81/2021: LOANING & DISCRETIONARY POWERS RETAIL LENDING-MODIFICATIONS
“Confidential-strictly for internal circulation only”