OB- Challenges and Opportunities

Responding to Economic pressures

• Recession in US- 2008

• TATA steel Talbort plant
• Behavior of managers
• Managing at good times
• Managing at bad times

• Survival vs failure
Responding to • Increased foreign assignments
Globalization
• Working with people from different
(1991)
cultures

• Overseeing movement of jobs to

countries with low-cost labor
Diversity at
Infosys
Infosys- 2020-21

• Total employees- 2.42 lakh

• 38 % female workers and 25% female

representation at board

• People represent 144 nationalities

• Working from 46 countries

• People with disabilities

• Pride month celebration for LGBT community

 • Organizations are becoming more

Workforce heterogenous in terms of gender, age,

Diversity race, ethnicity, sexual orientation and

inclusion of other diverse groups

 Levels of diversity
• Surface-level diversity

• Differences in easily perceived characteristics such as gender,

race, ethnicity, age or disability that do not reflect in the ways
people think or feel, but they may activate certain stereotypes

• Deep-level diversity

• Differences in values, personality and work preferences that

become progressively more important for determining
similarity as people get to know one another better
Outsourcing HR activities
• Moving internal activities/responsibilities to external service providers
• Reasons for outsourcing
• Focus on core competency
• Create competitive advantage
• What can be outsourced?
• Worth of outsourcing
• $ 100 billion
• P&G singed a 10-year contract of $400 million with IBM for employee services
 96,000 employees
80 countries
payroll processing, benefits administration, compensation, expatriate relocation services
travel management
Improving
ethical
behavior
Ethical HR
• Ethical hiring

• Environment to support ethics

• HR Managers need to practice ethics

• HR Mangers regrettably accept bribe

• Dishonest Managers can only make others dishonest