Name : Regita Adhi Pramesiatari

NIM : 201622018152917

VIDEO I
Situation 3

Customer : That’s not the right price. Those shirts are supposed to be on sale. (complaint)
Customer : Does that mean I have to pay the full price? (complaint)
Customer : I don’t think it’s right to have a sale sign up on something that isn’t on sale. I
would like to speak to your manager. (complaint)
Customer : Yes. I saw the sale sign here and I got these shirts, thinking that they were on
sale. The cashier says I have to pay full price. I don’t think that’s right. (complaint)

VIDEO II
Situation 4

Passenger : Any recommendations for restaurants I should try? I always like to eat at the
local favorites when I’m in a new town. (customer ask something)
Driver : My favorite is Nathan’s Diner on Elm Street. They have the best cheeseburgers.
(answer questions from a customer)