Call Centre 2021

Sun Mon Tues Wed Thur Fri Sat
Call Centre 2-Jan-22 3-Jan-22 4-Jan-22 5-Jan-22 6-Jan-22 7-Jan-22 8-Jan-22

Bilingual speakers
Serge Mugisho 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Legend
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 12:00 PM In Office
Laurent Badibanga 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM Away or Vac
Reeshab Beeharry 8:00 - 4:30 PM 4:00 - 8:00 PM 8:00 - 4:30 PM Stat Holiday
Kavi Mootyen 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 2:30 PM 8:00 - 4:30 PM
Safia Bellaachia 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM
Blood Pinda 9:00 - 5:30 PM 12:30 - 5:30PM 9:00 - 5:30 PM
Christophe Sanchez 10:00 - 6:30 PM 1:00 - 8:00 PM
Daniella Lobe 5:00 - 1:30 PM 5:00 - 1:30 PM
Dergie Nkondi 1:00 - 8:00 PM 1:00 - 8:00 PM 1:00 - 8:00 PM 1:00 - 8:00 PM 1:00 - 8:00 PM
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Van Le 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Pretty Dhawan
Shelly Vuong 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM
Chelsea Stachoski 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 11:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Tooba Azam 11:30 - 8:00 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 8:00 - 4:30 pm 8:00 - 4:30PM
Angaddeep Singh 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM
Ashmeet Kaur 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM
Debo Guha Roy 10:00 - 6:30 PM 10:00 - 6:30 PM 10:00 - 6:30 PM 10:00 - 6:30 PM 10:00 - 6:30 PM

Call Centre 26-Dec-21 27-Dec-21 28-Dec-21 29-Dec-21 30-Dec-21 31-Dec-21 1-Jan-22
Bilingual speakers
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 12:00 - 8:00 PM 5:00 - 1:30 PM
Celine Numugisha 5:00 - 1:30 PM 5:00 - 9:00 AM 5:00 - 12:00 PM 5:00 - 12:00 PM
Laurent Badibanga 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 5:00 - 1:30 PM Legend
Reeshab Beeharry 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 3:00 PM In Office
Kavi Mootyen 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 3:00 PM Away or Vac
Safia Bellaachia 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM Stat Holiday
Christophe Sanchez 10:00 - 6:30 PM 12:00 - 8:00 PM 12:00 - 8:00 PM 8:00 - 3:00 PM
Daniella Lobe 5:00 - 1:30 PM 3:00 - 8:00 PM 11:30 - 8:00 PM 10:00 - 3:00 PM 5:00 - 1:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 8:00 - 1:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 3:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 8:00 - 4:30 PM 5.30 - 1:00 PM 5.30 - 1:00 PM 5.30 - 1:00 PM 5.30 - 1:00 PM 8:00 - 4:30PM
Timothy Wai 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 3:00 PM
Angaddeep Singh 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 6.30 - 3:00 PM
Ashmeet Kaur 9:00 - 5:30 PM 9:00 - 5:30 PM 8:00 - 4:30 PM 9:00 - 5:30 PM 6.30 - 3:00 PM

Call Centre 19-Dec-21 20-Dec-21 21-Dec-21 22-Dec-21 23-Dec-21 24-Dec-21 25-Dec-21
Bilingual speakers
Serge Mugisho 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Legend
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM In Office
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 12:00 PM Away or Vac
Laurent Badibanga 11:30 - 8:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 9:00 - 8:00 PM 5:00 - 1:30 PM Stat Holiday
Reeshab Beeharry 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 6.30 - 11.30
Daniella Lobe 5:00 - 1:30 PM 11:30 - 8:00 PM 11:30 - 8:00 PM 11:30 - 8:00 PM 8:00 - 3:00 PM 5:00 - 1:30 PM
English speakers
Pretty Dhawan
Tayyaba Siddiqui 8:00 - 4:30 PM 9:00 - 5:30 PM 7.30-3:00 PM 8:00 - 4:30 PM

Bilingual speakers
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 12:00 PM Legend
Laurent Badibanga 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 9:00 - 8:00 PM 8:30 - 5:00 PM In Office
Safia Bellaachia 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM Away or Vac
Blood Pinda 9:00 - 5:30 PM 12:30 - 5:30PM 9:00 - 5:30 PM Stat Holiday
Reeshab Beeharry 8:00-12:00 PM 8:00-12:00 PM 8:00-12:00 PM 8:00-12:00 PM 8:00-12:00 PM
Kavi Mootyen 8:00-12:00 PM 8:00-12:00 PM 8:00-12:00 PM
Christophe Sanchez 11:30 - 8:00 PM 12:00 - 8:00 PM 12:00 - 8:00 PM 10:00 - 8:00PM
Daniella Lobe 5:00 - 1:30 PM 11:30 - 8:00 PM 5:00 - 1:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 8:00 - 4:30 PM 8:00 - 4:30 PM
Timothy Wai 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM OFF OFF
Angaddeep Singh 8:00-12:00 PM 8:00-12:00 PM 8:00-12:00 PM
Ashmeet Kaur 8:00 - 4:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 6:00 - 2:30 PM

Bilingual speakers
Celine Numugisha 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 1:30 PM 5:00 - 12:00 PM
Laurent Badibanga 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:00 - 4:30PM Legend
Safia Bellaachia 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM In Office
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM Away or Vac
Reeshab Beeharry Stat Holiday
Kavi Mootyen 8:00-12:00 PM 8:00-12:00 PM
Daniella Lobe 5:00 - 1:30 PM 10:00 - 6.30 PM 5:00 - 1:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Angaddeep Singh 8:00-12:00 PM

Call Centre 28-Nov-21 29-Nov-21 30-Nov-21 1-Dec-21 2-Dec-21 3-Dec-21 4-Dec-21
Bilingual speakers
Laurent Badibanga 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Sun Mon Tues Wed Thur Fri Sat Legend

Call Centre 21-Nov-21 22-Nov-21 23-Nov-21 24-Nov-21 25-Nov-21 26-Nov-21 27-Nov-21
Bilingual speakers In Office
Serge Mugisho 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 11:00 AM Stat Holiday
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
Christophe Sanchez 10:00 - 6:30 PM 12:00 - 7:30 PM 12:00 - 7:30 PM 12:30 - 7:30 PM 8:00 - 4:30PM
Daniella Lobe 5:00 - 1:30 PM 4:00 - 8:00 PM 3:00 -8:00 PM 3:00 -8:00 PM 5:00 - 1:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Ashmeet Kaur 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 11:30 - 8:00 PM

Bilingual speakers ALL REMOTE Legend
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM In Office
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 12:00 PM Away or Vac
Babacar Diene 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Stat Holiday
Maimouna Diallo 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
Daniella Lobe 5:00 - 1:30 PM 10:00 - 3:00 PM 12:00-7:30 PM 5:00 - 1:30 PM
Serge Mugisho 8:00-12:00PM 08:00-2:30PM 5:00-1:00PM 5:00-1:30PM
English speakers ALL REMOTE
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Debo Guha Roy 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM

Call Centre 31-Oct-21 1-Nov-21 2-Nov-21 3-Nov-21 4-Nov-21 5-Nov-21 6-Nov-21
System Issues System Issues Away or Vac
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 11:30 AM Stat Holiday
Shalini Khedun 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM
Babacar Diene 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
Serge Mugisho N/A TBD TBD TBD TBD
English speakers
Pretty Dhawan 8:00 - 4:30 PM 8:00 - 4:30 PM
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 9:00 - 12:00 PM 8:00 - 4:30PM

Call Centre 24-Oct-21 25-Oct-21 26-Oct-21 27-Oct-21 28-Oct-21 29-Oct-21 30-Oct-21
Away or Vac
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Stat Holiday
Salma El Fatimi 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 9:00 - 12:00 PM 9:00 - 12:00 PM 9:00 - 12:00 PM 9:00 - 12:00 PM 9:00 - 12:00 PM

Away or Vac
Blood Pinda 1:30 - 5:30 PM
English speakers
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM

Away or Vac
Celine Numugisha 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 12:00 PM
Babacar Diene 6:00 - 2:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Maimouna Diallo 6:00 - 2:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Salma El Fatimi 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Safia Bellaachia 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
Christophe Sanchez 12:00 - 7:30 PM 12:00 - 7:30 PM 8:00 - 4:30 PM
Dergie Nkondi 1:00 - 8:00 PM 1:00 - 8:00 PM 1:00 - 8:00 PM 1:00 - 8:00 PM
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Van Le 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Pretty Dhawan 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Shelly Vuong 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM
Chelsea Stachoski 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Tooba Azam 11:30 - 8:00 PM 8:30 - 5:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 9:00 - 12:00 PM 9:00 - 12:00 PM 9:00 - 12:00 PM 9:00 - 12:00 PM
Timothy Wai 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Ashmeet Kaur 8:30 - 5:00 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM

Away or Vac
Shalini Khedun 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM

Call Centre 26-Sep-21 27-Sep-21 28-Sep-21 29-Sep-21 30-Sep-21 1-Oct-21 2-Oct-21
Aly Ndao 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
Shalini Khedun 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers

Call Centre 19-Sep-21 20-Sep-21 21-Sep-21 22-Sep-21 23-Sep-21 24-Sep-21 25-Sep-21
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers

Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Stat Holiday
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Pretty Dhawan 8:00 - 4:30 PM

Olivare Dzune Away or Vac
Serge Mugisho Stat Holiday
Aly Ndao 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Van Le 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Tayyaba Siddiqui 9:00 - 3:30 PM 9:00 - 3:30 PM 9:00 - 3:30 PM 9:00 - 3:30 PM
Timothy Wai 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM

Call Centre 29-Aug-21 30-Aug-21 31-Aug-21 1-Sep-21 2-Sep-21 3-Sep-21 4-Sep-21
Aly Ndao 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Blood Pinda 1:30 - 5:30 PM
English speakers
Tooba Azam 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM

Call Centre 22-Aug-21 23-Aug-21 24-Aug-21 25-Aug-21 26-Aug-21 27-Aug-21 28-Aug-21
Salma El Fatimi 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM
Blood Pinda 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM
English speakers

Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
English speakers

Olivare Dzune 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
Aly Ndao
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
English speakers

Olivare Dzune 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
Aly Ndao
Rohin Ramdin 8:00 - 4:30 PM 8:00 - 4:30 PM 12:00 - 4:30 PM
Blood Pinda 9:00 - 5:30 PM 9:00 - 5:30 PM
Dergie Nkondi 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Van Le 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Shelly Vuong
Ashmeet Kaur 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM

Call Centre 25-Jul-21 26-Jul-21 27-Jul-21 28-Jul-21 29-Jul-21 30-Jul-21 31-Jul-21
Aly Ndao
English speakers

Aly Ndao
Daniella Lobe 11:30 - 8:00 PM 5:00 - 8:00 PM 2:00 - 8:00 PM 5:00 - 1:30 PM
English speakers
Pretty Dhawan 8:00 - 4:30 PM

Aly Ndao
Ouissam Adnani 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM
Emily Robichaud
Gilles Renaut 11:30 - 8:00 PM 11:30 - 8:00 PM 11:30 - 8:00 PM 11:30 - 8:00 PM 11:30 - 8:00 PM
English speakers

Aly Ndao
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 12:00 PM 5:00 - 12:00 PM
Emily Robichaud
English speakers

Call Centre 27-Jun-21 28-Jun-21 29-Jun-21 30-Jun-21 1-Jul-21 2-Jul-21 3-Jul-21
Aly Ndao
Ouissam Adnani 5:00 - 7:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM
Emily Robichaud
Rohin Ramdin 8:00 - 4:30 PM 12:00 - 4:30 PM
Maimouna Diallo
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Van Le 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM

Call Centre 20-Jun-21 21-Jun-21 22-Jun-21 23-Jun-21 24-Jun-21 25-Jun-21 26-Jun-21
Aly Ndao
Emily Robichaud 7:00 - 3:30 PM 9:00 - 5:30 PM
Babacar Diene 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Christophe Sanchez 10:00 - 5:00 PM 12:00 - 5:00 PM 12:00 - 5:00 PM 12:00 - 4:00 PM 8:00 - 12:00 PM
English speakers

Aly Ndao
Celine Numugisha
Emily Robichaud 7:00 - 3:30 PM 9:00 - 5:30 PM 8:00 - 4:30 PM 9:00 - 5:30 PM 8:00 - 4:30 PM
English speakers

Aly Ndao
English speakers

Call Centre 30-May-21 31-May-21 1-Jun-21 2-Jun-21 3-Jun-21 4-Jun-21 5-Jun-21
Aly Ndao
Ouissam Adnani 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM
Babacar Diene 6:00 - 2:30 PM 6:00 - 7:00 AM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
English speakers

Call Centre 23-May-21 24-May-21 25-May-21 26-May-21 27-May-21 28-May-21 29-May-21
Aly Ndao
English speakers

Aly Ndao
English speakers

Aly Ndao
Shalini Khedun 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Maimouna Diallo 11:30 - 8:00 PM 11:30 - 8:00 PM
English speakers

Rohin Ramdin 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Maimouna Diallo 11:30 - 8:00 PM 11:30 - 8:00 PM 11:30 - 8:00 PM
English speakers

Call Centre 25-Apr-21 26-Apr-21 27-Apr-21 28-Apr-21 29-Apr-21 30-Apr-21 1-May-21
Serge Mugisho 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Stat Holiday
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Pretty Dhawan 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 11:00 AM 9:00 - 5:30 PM

Call Centre 18-Apr-21 19-Apr-21 20-Apr-21 21-Apr-21 22-Apr-21 23-Apr-21 24-Apr-21
English speakers

Call Centre 11-Apr-21 12-Apr-21 13-Apr-21 14-Apr-21 15-Apr-21 16-Apr-21 17-Apr-21
English speakers
*+2 *+2 *+2 *+2 *+2
Mon Tues Wed Thur Fri Sat Legend

Call Centre 5-Apr-21 6-Apr-21 7-Apr-21 8-Apr-21 9-Apr-21 10-Apr-21
Aly Ndao 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 8:00 AM 5:00 - 12:00 PM
Babacar Diene 6:00 - 2:30 PM 6:00 - 7:00 AM 6:00 - 8:00 AM 6:00 - 2:30 PM 6:00 - 2:30 PM
Gilles Renaut 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 11:30 - 8:00 PM
English speakers
Pretty Dhawan 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 9:00 - 5:30 PM
*+2 *+2 *+2 *+2 *+2
Mon Tues Wed Thur Fri Sat Sun Legend

Call Centre 29-Mar-21 30-Mar-21 31-Mar-21 1-Apr-21 2-Apr-21 3-Apr-21 4-Apr-21
Emily Robichaud 7:00 - 3:30 PM 9:00 - 5:30 PM 5:00 - 1:30 PM 9:00 - 5:30 PM
Rohin Ramdin 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Gilles Renaut 11:30 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 8:00 - 4:30 PM 11:30 - 8:00 PM 11:30 - 8:00 PM
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 11:00 AM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Pretty Dhawan 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
*+2 *+2 *+2 *+2 *+2

Call Centre 22-Mar-21 23-Mar-21 24-Mar-21 25-Mar-21 26-Mar-21 27-Mar-21 28-Mar-21
English speakers
*+2 *+2 *+2 *+2 *+2

English speakers

Olivare Dzune 5:00 - 11:00 AM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
English speakers

Olivare Dzune 5:00 - 11:00 AM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
English speakers

Call Centre 22-Feb-21 23-Feb-21 24-Feb-21 25-Feb-21 26-Feb-21 27-Feb-21 28-Feb-21
Olivare Dzune 5:00 - 1:30 PM 5:00 - 11:00 AM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Away or Vac
English speakers

Serge Mugisho 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM Stat Holiday
English speakers
Pretty Dhawan 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 9:00 - 5:30 PM

English speakers

Rohin Ramdin 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
English speakers
Pretty Dhawan 6:00 - 2:30 PM 6:00 - 11:00 AM 6:00 - 2:30 PM 6:00 - 2:30 PM 9:00 - 5:30 PM

Emily Robichaud 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 5:30 PM 7:00 - 12:00 PM 7:00 - 3:30 PM
English speakers
Christophe Sanchez 12:00 - 5:00 PM 12:00 - 5:00 PM 12:00 - 5:00 PM 12:00 - 5:00 PM 5:00 - 8:00 AM
Emily Robichaud 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 5:30 PM 7:00 - 12:00 PM
English speakers

English speakers

English speakers

Call Centre 28-Dec-20 29-Dec-20 30-Dec-20 31-Dec-20 1-Jan-21 2-Jan-21 3-Jan-21
Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 11:00 AM 6:00 - 2:30 PM
Aly Ndao 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 11:00 AM 5:00 - 1:30 PM
Emily Robichaud 10:00 - 5:30 PM 10:00 - 5:30 PM 10:00 - 3:00 PM 10:00 - 5:30 PM
English speakers

Ted Nkondi 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 11:00 AM 6:00 - 2:30 PM
Aly Ndao 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 11:00 AM 5:00 - 1:30 PM
English speakers

English speakers

Ted Nkondi 7:30 - 4:00 PM 6:00 - 11:30 AM 6:00 - 2:30 PM 6:00 - 11:30 AM 6:00 - 2:30 PM
English speakers

Call Centre 30-Nov-20 1-Dec-20 2-Dec-20 3-Dec-20 4-Dec-20 5-Dec-20 6-Dec-20
English speakers

English speakers

English speakers

English speakers
Ash Rai 6:00 - 8:00 AM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM

Shalini Khedun 6:00 - 2:30 PM 6:00 - 7:30 AM 6:00 - 2:30 PM 7:00 - 3:30 PM 6:00 - 2:30 PM
Maimouna Diallo 6:00 - 2:30 PM 6:00 - 2:30 PM 8:00 - 10:30 AM 6:00 - 2:30 PM 6:00 - 2:30 PM
English speakers

Call Centre 26-Oct-20 27-Oct-20 28-Oct-20 29-Oct-20 30-Oct-20 31-Oct-20 1-Nov-20
English speakers

English speakers

Ted Nkondi 6:30 - 3:00 PM 6:00 - 11:30 AM 6:00 - 11:30 AM 7:00 - 3:30 PM
English speakers

Jorge Chadd 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
English speakers
Mon Tues Wed Thur Fri Sat Sun

Call Centre 28-Sep-20 29-Sep-20 30-Sep-20 1-Oct-20 2-Oct-20 3-Oct-20 4-Oct-20
Bilingual speakers
Olivare Dzune 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Jorge Chadd 10:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
English speakers
Shelly Vuong 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 11:30 AM
21-Sep-20 22-Sep-20 23-Sep-20 24-Sep-20 25-Sep-20 26-Sep-20 27-Sep-20
Bilingual speakers
English speakers

Bilingual speakers
Azzy Snoussi 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 5:00 - 1:30 PM 11:30 - 8:00 PM
Gilles Renaut 9:00 - 5:30 PM 9:00 - 5:30 PM 11:30 - 8:00 PM 9:00 - 5:30 PM 11:30 - 8:00 PM 11:30 - 8:00 PM
Celine Numugisha 3:00 - 8:00 PM 3:00 - 8:00 PM 6:00 - 11:00 AM 3:00 - 8:00 PM 3:00 - 8:00 PM
English speakers
Evans Ikechi 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM

Bilingual speakers
Adam Ittrajjah 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM
Celine Numugisha 3:00 - 8:00 PM 3:00 - 8:00 PM 6:00 - 11:00 AM 3:00 - 8:00 PM 3:00 - 8:00 PM
English speakers

Call Centre 31-Aug-20 1-Sep-20 2-Sep-20 3-Sep-20 4-Sep-20 5-Sep-20 6-Sep-20
Bilingual speakers
Azzy Snoussi 6:00 - 2:30 PM [1] 6:00 - 2:30 PM 6:00 - 2:30 PM 5:00 - 1:30 PM 11:30 - 8:00 PM
Celine Numugisha 3:00 - 8:00 PM 3:00 - 8:00 PM 6:00 - 11:00 AM [2] 3:00 - 8:00 PM 3:00 - 8:00 PM
English speakers

Bilingual speakers
Gilles Renaut 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM [3]
English speakers

Bilingual speakers
Azzy Snoussi 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM [4] 5:00 - 1:30 PM 11:30 - 8:00 PM
Gilles Renaut 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 11:30 - 8:00 PM Next week
English speakers
Ash Rai 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 9:30 AM [5] Check Aug 24
Van Le 6:00 - 2:30 PM [6] 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM [7]

Bilingual speakers
Christian Ishimwe 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Gilles Renaut 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 11:30 - 8:00 PM Next 2 weeks
Shalini Khedun 7:00 - 3:30 PM 7:00 - 3:30 PM [8] 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM
English speakers
Bilingual speakers
Christian Ishimwe 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM 6:00 - 2:30 PM
Adam Ittrajjah 7:00 - 3:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM [9] 7:00 - 3:30 PM 7:00 - 3:30 PM WFH
Shalini Khedun 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 7:00 - 3:30 PM 7:00 - 3:30 PM Shift until Aug 21
English speakers
Shelly Vuong 7:30 - 4:00 PM 7:30 - 4:00 PM 7:30 - 4:00 PM [10] 7:30 - 4:00 PM 7:30 - 4:00 PM
School Campus Address City Province Postal Code Tel: Fax: Campus Director Time
Reeves Lloydminster 24 - 5012 49th Street Lloydminster Alberta T9V 0K2 780 875 3308 780 875 9209 Sara Mackenzie
Reeves Lethbridge 110 - 601 4th Avenue South Lethbridge Alberta T1J 0N6 403 381 4469 403 381 4479 Brittany Menzies
Reeves Calgary City Center 400 - 703 6 Avenue SW Calgary Alberta T2P 0T9 403 290 1511 587 952 0006 Jason Zoeteman Confirmed CD
Reeves Calgary North 120 - 2886 Sunridge Way NE Calgary Alberta T1Y 7H9 403 769 1556 403 769 1557 Wanda Smith Closed Campus
Reeves Calgary South 9 - 6624 Centre St South Calgary Alberta T2H 0C6 587 441 1597 587 350 3405 Sarah Ogunde & Chintan Purohit
Reeves Edmonton City Centre 500 - 10004 Jasper Avenue Edmonton Alberta T5J 1R3 780 990 1650 780 990 1630 Tiffaney Bodnariuk
Reeves Edmonton North 174 - 9450 137 Ave NW Edmonton Alberta T5E 6C2 587 442 1098 587 442 1099 Samantha Stacy
Reeves Edmonton South 103 - 9910 39th Avenue Northwest Edmonton Alberta T6E 5H8 587 442 1770 780 395 7865 Teresa Heide
VCC Abbotsford 101 - 2121 Clearbrook Road Abbotsford British Columbia V2T 4H6 604 850 3523 604 850 7352 Cassandra Fyfe
VCC Burnaby 212 - 5021 Kingsway Burnaby British Columbia V5H 4A5 604 438 6881 604 438 6801 Carlo Tala 8:30 - 6:00 PM
VCC Chilliwack 2 - 8392 Young Road Chilliwack British Columbia V2P 4N9 604 795 9911 604 850 7352 Cassandra Fyfe
VCC Surrey 230 - 13401 108th Avenue Surrey British Columbia V3T 5T3 604 580 2133 604 580 2130 Anthony Choi 8:00 - 6:00 PM
VCC Vancouver 5th floor - 549 Howe St Vancouver British Columbia V6B 1V9 604 915 9675 604 915 9677 Nada Mohammed 8:00 - 5:00 PM
VCC Coquitlam 5 - 1180 Pinetree Way Coquitlam British Columbia V3B 7L2 604 944 8855 604 941 4405 Fernando Brito 8:00 - 6:00 PM
CDI Burnaby 500 - 5021 Kingsway Burnaby British Columbia V5H 4A5 604 437 8585 604 437 8595 Vivian Ho 8:30 - 6:00 PM
CDI South Surrey 112 - 14928 56th Avenue (No. 10 Hwy) Surrey British Columbia V3S 2N5 778 571 2234 604 456 2251 Joan Vojnic 9:00 - 5:00 PM
CDI Surrey 100 - 11125 124th Street Surrey British Columbia V3V 4V2 604 585 8585 604 585 9509 Brenda Ouellet
CDI Vancouver 5th floor - 549 Howe St Vancouver British Columbia V6B 1V9 604 685 8585 604 685 2422 Nada Mohammed 8:00 - 5:00 PM
CDI Richmond 180 - 4351 No.3 Road Richmond British Columbia V6X 3A7 604 279 0003 604 821 0383 Dennis Lui 8:00 - 6:00 PM
CDI Laval 400 - 3 Place Laval Laval Quebec H7N 1A2 450 662 9090 450 662 0741 Lara Bachaalani 8:00 - 5:00 PM
CDI Montreal 1259 Rue Berri Montreal 3rd Floor Montréal Quebec H2l 4C6 514 849 1234 514 849 9034 Lara Bachaalani/ Yasmine Hamed 5:00 - 4:00 PM
CDI Longueuil 120 - 1111 rue St-Charles Ouest Longueuil Quebec J4K 5G4 579 274 1007 450 674 7276 Ann Cicelli 8:00- 7:00 PM
CDI Point Claire 500 - 1000 Boulevard Saint-Jean Point Claire Quebec H9R 5P1 514 782 0539 514 782 0578 Walid Mahroum 7:30-7:00 PM
CDI St. Leonard 9480 Lacordaire, #204 Montréal Quebec H1R 0C4 514 351 0888 514 351 6888 Alexandre Leclair 8:00 - 10:30 PM
CDI North York 33 - 4950 Yonge Street North York Ontario M2N 6K1 416 645 9408 416 645 9409 Garfield Dixon 8:30 - 6:00 PM
CDI Scarborough 205 - 2206 Eglinton Avenue East Scarborough Ontario M1L 4S8 416 645 9400 416 645 9401 Anoush Kazarian 9:00 - 5:00 PM
CDI Mississauga 280 - 33 City Centre Drive Mississauga Ontario L5B 2N5 905 247 1727 289 327 0279 Hanan El-Zoueiter 8:00 - 5:00 PM
CDI Brampton 101 - 2 County Court Boulevard Brampton Ontario L6W 3W8 905 291 0445 905 291 0446 Diane Seegobin 6:00 - 2:30 PM
CDI Calgary City Center 200 - 703 6th Avenue SW Calgary Alberta T2P 0T9 403 232 6410 403 266 0830 Mohinderpreet Kaur
CDI Calgary North 100 - 403 33rd Street NE Calgary Alberta T2A 1X5 403 571 8585 403 571 8599 Nada Khalifa
CDI Calgary South 200 - 240 Midpark Way SE Calgary Alberta T2X 1N4 403 207 1813 403 272 0719 Sarah Ogunde & Chintan Purohit
CDI Edmonton City Center 200 - 10004 Jasper Avenue Edmonton Alberta T5J 1R3 780 424 6650 780 425 3263 Tiffaney Bodnariuk
CDI Edmonton North 174 - 9450 137 Ave NW Edmonton Alberta T5E 6C2 780 478 7900 780 473 5041 Samantha Stacy
CDI Edmonton South 101 - 4723 52nd Avenue NW Edmonton Alberta T6B 3R6 587 442 1754 780 435 0906 Crystal Tanzola
CDI Edmonton West 176 Mayfield Common NW Edmonton Alberta T5P 4B3 780 702 0328 780 702 0566 Jessica Simnovec
CDI Red Deer 500 - 5000 Gaetz (50) Avenue Red Deer Alberta T4N 6C2 403 571 8587 Tim Ogilvie
CDI Edmonton South 101 - 4723 52nd Avenue NW Edmonton Alberta T6B 3R6 587 442 1754 780 435 0906 Crystal Tanzola
CDI Winnipeg 280 Main Street Winnipeg Manitoba R3C 1A9 204 942 1773 204 944 0752 Michael Harbin
CDI Red Deer 500 - 5000 Gaetz (50) Avenue Red Deer Alberta T4N 6C2 587 951 1030 403 571 8587 x
VCAD Vancouver Suite 500 - 626 W. Pender Street Vancouver British Columbia V6B 1V9 604 694 0019 604 456 2456 Carolina Ponce de Leon 8:00 - 6:00 PM
VCAD Calgary Suite 100 - 1035 7th Ave. SW Calgary Alberta T2P 3E9 403 351 1022 403 351 1023 Alfie Oliver 8:00 - 4:30 PM
VCAD Mississauga 100 - 2085 Hurontario Street Mississauga Ontario L5A 4G1 647-475-1575 Peter Guerretta
CDI Online - AB 703 6 Avenue SW, 8th floor Calgary Alberta T2P 0T9 Alberto Teixeira & Rishi Karia 8:00 - 4:30 PM
Nov 11
Lucky Person Shift
Ashmeet 9-5
Laurent 5-1:30
Timothy 8-4:30
Maimouna 5-1:30
Tayyaba 9-5
Tooba 9-5
CDI ONLINE Leads: Please warm-transfer to receptionist Marla SPEEDIAL CDI ONLINE
VaCC and RVS ONLINE Leads: Please warm-transfer to Marla (same as CDI) however, please introduce sister school CDI College first before transfer
VCAD ONLINE Leads: Please warm-transfer to receptionist SPEEDIAL VCAD ONLINE (if not available warm-transfer to VCAD Vancouver college)
Manager Province ADOA
Adam Coady I_BC_Admissions_1 Sana Sayed

Michelle Gunn Ishan Baweja
Jeremiah Fedoruk
Michelle Gunn
Brian Lee
Caolan Lowry
Ashkan Maleki
Gagan Sharma
Mansha Trehan
Shummy Kular
Viki Ravi
Sana Nehal
Michele Cruz da Costa
Jawdat Mushasha
Guilherme de Rosis
Matias I_BC_Admissions_2 Michael Fobister

Garid Amarbayasgalan
Rishabh Dhamija
Jagdish Dhillon
Nauman Hussaini
Arpita Kaura
Adam Leblanc
Asra Ranjbaran
Steffen Demmitt
Tristan Pena
Tanya Kuriakose
Tendo Bosa
Shreya Shah
Ana Palomo
Abdul Fagiha
Carmine I_BC_Admissions_3 Shahmir Ahmed

Sunny Gupta
Daphni Marron
Deepak Mulamoottil
Sukhbir Randhawa
Atefeh Rashidfarokhi
Rahul Sidana
Sunit Koli
Pavit Luthra
Satpal Kaur
Gursimar Makkar
Conrad Pazdyk
Chinmay Bhagat
Kristina Marynavitch
Alejandro Mancia
Matthew Slattery
Pedro Ribeiro
Jagpreet Batth
Adam Coady I_BC_Admissions_4 Anchal Sangar

Apiraman Rangah
Sonia Grover
Vivek Gupta
Jose Antonio C Mijares
Devin Button
Ishita Sharma
Jonathan Wilhan
Navneet Sandhu
Nick Sotana
Pritish Shukla
Harkush Thind
Pat Mainolfi I_ON_Admissions_2 Andy Nguyen

Umit Nakel
Syed Arsalan Hussain
Indrajit Pal
Anjelica Gillespie
Giovoni Lebrun Lebrun
Komaldeep Kaur Kaur
Sayanathan Nanthakumar
Vivian Enwerem
Carlos Ayala
Omar Mohammed
Alexander Dang
Naila Agha
Alison Mawuta
Rashad Usama I_ON_Admissions_1 Akshay Kadam

Andy Kulkarni
Joseph Aminian
Kartik Sood
Luanne (lulu) Bastos
Meleana Maharaj
Pegahsadat Mirmohammadsadeghi
Rahul Gautama
Renee George Minott
Sadia Salauddin
Juliet Baes
Nishani Kanagarajah
Samineh Imani
Sumit Singh
Steve Atta I_ON_Admissions_3 Adan Ahmad

Devarshi Joshi
Fiyaz Totad
Gurupreeth Gopinath
Homayon (Sam) Sadeghi
Loretta Washington
Lucy Jung
Mala Bhagwandin
Melissa Castillo
Mihir Patil
Rayna McGonigal
Rumiyya Zaki
Sam Marasco
Vishal Tyagi
Wajahat Malhi
Currently inactive Suruchi Mahajan (Not Found)
Girish Sadhnani
Hasan Mohd
Javier Caicedo
Monika Desai
Anna -Liisa I_ON_Admissions_4 AL James

Asif Tariq
Austin Laporte
Faila Moeen
Howard Hamilton
Marlon Asis
Richard Gayle
Carla Hecker I_AB_Admissions_1 Sadia Asad

Muhammad Abbas Baig
Donne Bretecher
Erik Clement
Kenneth Fernandez
Mohammad Shafiqul Haque
Erika Klassen
Brenda Meza
Aleesha D Myshrall
Peter Raso
Maya Rozhon
Anna Sapozhnikova
Mark Tanzola
Gloria Faluyi-Ogieva
Akash Sarkar
Amber Reid
Alan Yue
Angela McInnis
Carla Hecker I_AB_Admissions_2 Amandeep Deol

Arshpreet Gill
Vrueschka Graham
Ali Hassan
Alicia Hawkes
Simranpreet Kaur
Lovish Kaushal
Jason Pearson
Adnan Saeed
Adam Thatcher
Gary Van Deelen
Brittany Wagman
Alreen Ysulat
Lisa Pryce I_AB_Admissions_3 Kieran Alvas

Ali Mikalli Barouq
Sukhpreet Singh Brar
Kristina Cheney
Linda Geriat
Shena Hicks
Joshua Hoath
Tamara Price
Rose Reamico
Nikeah Schell
Deepali Shirsat
Nicholas Wagner
Ben Russell
Bernie Hernandez
Bethel Tekle
Denis Goncharov
Emmanuele Abbe
Kayla Termors
Kyra Paterson
Brent Thompson
Bret Clarke
Candace Giesbrecht
Cara Goode
Dezirae Jensen
Jason Clark
Jason Phillips
Jeff LeGrand
Jason Cluff I_AB_Admissions_4 Kal Basi

Daniel Beck
Nicholas Black
Jami Cowie
Tanecia Cromwell
Oshyn Downs
Kathlean Espiritu
Karen Herrmann Lalonde
Maja Keller
Navneet Kaur Pannu
Gary M Phillips
Alex Przibislawszky Bodo
Lorraine Rix
Robert Bezjack I_AB_Admissions_5 Aamer Abbas

Manuela Baintan
Jasleen Bhatoa
Inderpal Doad
Jared Jameson
Mary Jane
Sheena McDonell
Kyalo Mutuku
Louis Oshionebo
Jonathan Reyes
Lenoard Schumacher
Lloyd A Stewart
Joseph Mooney
Navdeep Singh
Nazmin Bano
Rajesh Parkar
Razvan Pastor
Sandra Livingston
Thanatcha Yaemnoi
Abdi Abdullahi
Akshay Tiwari
Danika Weatherburn
John Hegwood
Kapil Birla
Luis Rojas
Mostapha Amadin
Joey Linantud
Jason Cluff I_AB_Admissions_6 Bennet Beach

Gage Cowper
Drew Dougherty
Gillian Dunlop
Todd King
Tanya Lafferty
Sergio Espino Marquez
Abdul Obyda
Kaley Orantes
Tara Poudel
Clay Powell
Xiao Shi
Alex Waller
Amin Hed
Ayra Brosas
Vance Walker I_AB_Admissions_7 Josh Dempsey
Anthony Jacob
Anika Khan
Yahya Khwaja
Tyler Lancaster
Nicholas LeBlanc
Christy Melvin
Christopher A Pickard
Elyse Rainey
Jerry Samu
Dylan Todd
Michelle John
Nighat Tiwana
Peter Paige
Salma Ruhi
Schae Dimmer
Tanya Rezansoff
Tolu Akintimehin
Tom Alexander
Wardah Mirza
Whitney Bridge
Sulagna Majumder
Lawrabe Naeem
AB: All campuses are open and receiving in-person appointments. Please book for IN-PERSON on campus appointments (unless noted otherwise) ONLY if the lead clearly states they prefer phone appointments should you book as phone.
Mon Tues Wed Thur Fri Sat Sun Notes Legend

Reeves Edmonton City Centre
Hitesh Chugh 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM In-campus
Lisa Silk 8:00 - 1:00 PM 8:00 - 1:00 PM 8:00 - 1:00 PM Away
Larry Radomski 9:00 - 5:00 PM 11:00 - 7:30 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM Remote
Robbie Miklenic 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM
Reeves Lloydminster (Clg and Edm covered off with 672 and 674 hub operations)
Amy Martell 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM
Last booking should be at least half an hour before end time
Reeves Lethbridge
Warren Gridley 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM
Derek Schumacher 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM
Reeves Calgary City Centre
Lance Kangas 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM Online and phone appointments. Away Dec 23, 24
Natasha Malik 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM Online and phone appointments
Swati Goel 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM Online and phone appointments
Reeves Edmonton North
Edna Ledi-Lauzon 830-530pm 830-530pm 830-530pm 830-530pm 830-530pm
Reeves Edmonton South

Nina Gill 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM Online appointments please
Shivonne Stewart 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM
Reeves Calgary North
Qais Amer 9:00 - 4:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM
Julio Ruiz 11:00 - 8:00 PM 11:00 - 8:00 PM 11:00 - 8:00 PM 11:00 - 8:00 PM 11:00 - 8:00 PM
Reeves Calgary South
Lesley Abbott 9:00 - 4:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM 9:00 - 4:00 PM No on-campus appointments till after Provincial shut down is lifted.
Emma Portsmouth
CDI Calgary City Centre
Chelsey Taylor 9:30 - 6:00 PM 9:30 - 6:00 PM 9:30 - 6:00 PM 9:30 - 6:00 PM 9:30 - 6:00 PM Away Dec 24
Salman Arefin 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM Region 102S
Raisa Afrida 10:30 - 7:00 PM 10:30 - 7:00 PM 10:30 - 7:00 PM 10:30 - 7:00 PM 10:30 - 7:00 PM
Yanina Dannish 9:00 - 6:00 PM 9:00 - 6:00 PM 9:00 - 6:00 PM 9:00 - 6:00 PM 9:00 - 6:00 PM

CDI Calgary North
Jan Recknagle 8:00 - 4:00 PM 8:00 - 4:00 PM 8:00 - 4:00 PM 8:00 - 4:00 PM 8:00 - 4:00 PM
Yasmin Kaddoura 9:00 - 7:00 PM OFF 9:00 - 7:00 PM 9:00 - 7:00 PM 9:00 - 7:00 PM 9:00 - 5:00 PM
Patrick Lalande 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM Remote
Amandeep Saini 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 12:00 - 8:00 PM
Gary Singh 8:00 - 6:00 PM 8:00 - 6:00 PM 8:00 - 6:00 PM 8:00 - 6:00 PM 8:00 - 6:00 PM 9:00 - 5:00 PM
Ambreen Sheik 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM
Richard Clark 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM
CDI Calgary South
Cassandra Schulz 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8 weeks - unit 9 6624 center street south Calgary Alberta, Postal Code T2H0C6
Monica Duarte 08:30 -5: 00 PM 08:30 -5: 00 PM 08:30 -5: 00 PM 08:30 -5: 00 PM 08:30 -5: 00 PM
Billy Romeike 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Hollie Haley Medical leave Medical leave Medical leave Medical leave Medical leave
CDI Edmonton North
Evelyne Pirozzo 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 10:00 - 6:00 PM 8:00 - 5:00 PM 1 Sat a month from 9:30am to 1:30pm. Sat dates booked
Kamani Reddy 8:00 - 5:00 PM 8:00 - 5:00 PM 10:00 - 6:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 1 Sat a month from 9:30am to 1:30pm. Sat dates booked
Mike Mishlawi 8:00 - 5:00 PM 10:00 - 6:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 1 Sat a month from 9:30am to 1:30pm. Sat dates booked
CDI Edmonton South
Preeti Sakani 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 1 Sat a month from 9 till 1. Sat dates booked
Pamela Bhavra 9:00 - 5:00 PM 9:00 - 6:00 PM 9:00 - 5:00 PM 9:00 - 6:00 PM 9:00 - 5:00 PM Every Second Sat 9-1
Mohammad Zaidi 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 6:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM Every Second Sat 9-1
CDI Edmonton West vacation Dec 23, return on Jan 4
Michael Perkins 8:30 - 5:30 PM 8:30 - 5:30 PM 8:30 - 5:30 PM 8:30 - 5:30 PM 8:30 - 5:30 PM
Marlene Checknita 8:00 - 5:00 PM 8:00 - 5:00 PM 10:00 - 6:00 PM 8:00 - 5:00 PM 8:00 - 5:00 PM 1 Saturday a month from 9:30am to 1:30pm.Saturday dates booked
James Tanzola 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM
CDI Red Deer
Angela Zakreski 8:00-4:30 PM 8:00-4:30 PM 8:00-4:30 PM 8:00-4:30 PM 8:00-4:30 PM
Colleen Arthurs 8:30-5:00 PM 8:30-5:00 PM 8:30-5:00 PM 8:30-5:00 PM 8:30-5:00 PM On vacation Mar 2-Mar 8 2021
CDI Edmonton City Centre
Sarang Sonalkar 8:30 - 5:00 PM 9:30 - 6:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM
Jim Greschner 7:00 - 6:00 PM 7:00 - 4:00 PM 7:00 - 4:00 PM 7:00 - 4:00 PM 7:00 - 4:00 PM
Steve Townshend 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM 9:00 - 5:00 PM
Franz D'Mello 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm Remote 102 Team
Veronica Chisholm 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm Remote 102 Team
Gary Haesch 10:00- 6:00pm 10:00- 6:00pm 10:00- 6:00pm 10:00- 6:00pm 10:00- 6:00pm Remote 102 Team
Kevin Kirubaharan 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm Remote 102 Team
Sai Rudra 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm 9:00-530pm Remote 102 Team
BC: All campuses are open and receiving in-person appointments. Please book for IN-PERSON on campus appointments. ONLY if the lead clearly states they prefer phone appointments should you book as phone.
Legend Last updated: August 2020
In-campus
Monday Tuesday Wednesday Thursday Friday Saturday Away
Chilliwack-VaCC Remote
Lyn Mullen 9:00 - 6pm 8:00am - 4:00pm 8:00am - 4:00pm 8:00am - 4:00pm 8:00am - 4:00pm Resides at VACC Abby Campus send all apts to abby for her
9:30am - 6:00pm
Abbotsford-VaCC
Vijay Dass 8:00am - 6:00pm 8:00am - 6:00 8:00am - 6pm 8:00am - 6:00pm 8:00am - 6
Sam Brownlee 9:00 - 6:00 9:00 - 5:30 10:00 - 7:00 9-5:30 9:00 - 5:30
Lyn Mullen 9:00 - 6pm 9:00 - 6pm 9:00 - 6pm 9:00 - 6pm 9:00 - 6pm
Burnaby-VaCC
Ritu Biswas 9.30am - 5:00pm 9.30am - 5:00pm 9.30am - 5:00pm 9.30am - 5:00pm 9.30am - 5:00pm
Shirley Zhang 9.15am - 6:00pm 9.15am - 6:00pm 9.15am - 6:00pm 9.15am - 6:00pm 9:00am - 4:00pm
Halmat Palani 9:30-6pm 9am - 5:30pm 10;30 - 7pm 9am-5:30 9am-5;30pm
Maila Duarte 9-6pm 9am - 5:30pm 9:00am-6pm 10am - 7pm 9am - 5;30
Coquitlam-VaCC
Gagan Suneja 9:00am -5:00pm 11:00am - 7:00pm 9:00am -5:00pm 11:00am - 7:00pm 9:00am -5:00pm
Troy Kawyuk 9:00am -5:00pm 11:00am - 7:00pm 9:00am -5:00pm 11:00am - 7:00pm 9:00am -5:00pm
Surrey-VaCC
Meena Rai 9:00am - 5:00pm 9:15am-6:00pm 9:00am - 5:00pm 9:00am - 5:00pm 9:00am -5:00pm on medical leave all inquires to Madeline Angus
Madeline Angus 11:00am - 7pm 11am- 7pm 9:00am -5:00pm 9:00am - 5:00pm 9:00am - 5:00pm
Sanjay Pillay 8:30am - 6pm 8:30am -5:30pm 8:00am - 4.30pm 8:00am - 6:00pm 8:00am - 4.30pm
Bhuvan sharma 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00 - 5:30pm 9:00am - 5:30pm
Surrey-CDI
Santosh Shikarpuri 9:00am -6:30 9:00am -6:30pm 9:00am -6:30pm 9:00am to 6:30pm 9:00am -5:00pm
Lina Basit 9:00am - 6:00pm 9:00am -5:00pm 9:00am -5:00pm 9:00am -5:00pm 9:00am -5:00pm
Praneel Singh 9am - 6pm 9am - 5:30pm 9am-7:30 9am - 6:30 9am - 6:30
Rav Nijjar 10:00am-5:00pm 10:00am-5:00pm 10:00am-6:30pm 10:00am-5:00pm 10:00am-5:00pm
Ricky Singh 9am - 6pm 9am p 6pm 10am - 7pm 9am - 6pm 9am - 6pm
Rachel Belair 9am - 6pm 9am -5pm 9am-7:30 8am -5pm 8-4:30
Burnaby-CDI
Mina Hwang 9:30-6pm 9am - 5:30pm 10;30 - 7pm 9am-5:30 9am-5;30pm
Amrita 10:00am - 4:30pm 11:00am - 7:00pm 10:00am - 6:00pm 10:00am - 6:00pm 10:00am - 6:00pm
Adi Soni 9:00am - 5:30pm 9am - 5:30pm 11:00am - 7:00pm 9:30 am- 6:30pm 9:00am to 5:30pm
Vida Karimi 9:00 - 5:30 9am -:530pm 9-5:30 10am -6pm 9am -5:30pm
CDI/Vacc Vancouver
Cathleen Chen 9:00am -5:00pm 10:00am - 6:00pm 9:00am -5:00pm 10:00am - 6:00pm 9:00am -5:00pm
Roman Ansari 9:00am - 5:30pm 10am - 6pm 10am - 6pm 10am - 6pm 10am 6 pm
Abhishak Mohan 9:00 - 630pm 9:00am -6:00pm 9:00am - 7:00pm 9:00am -5:30pm 9:00am -5:00pm
Don Han 9:00pm - 5:30pm 9:00am - 6:00pm 10am to 6:30pm 9:30am - 5:30pm 9am - 5:30pm
Richmond-CDI
Gina Kim 8.30am - 5.30pm 8.30am - 5.30pm 8.30am - 5.30pm 8.30am - 5.30pm 8.30am - 5.30pm
Adrien Nu 9am-6pm 9:00am - 5:30pm 11am-7pm 9am-6pm 9am - 6pm
CDI South SuRrey

All Calls to Cdi Surrrey 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
All Calls to Cdi Surrrey 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
Region 101 TEAM (sitting at CDI Surrey)
Jennifer Villipay 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
Setareh Moli 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
Amy Grewal 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
Bhalinderjit Singh 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
Kelvin Bishop 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm 9:00am - 5:30pm
Region 101 is located at CDI Surrey please transfer live to reception

MB: Campus is open 7:00am to 5:30pm CDT Monday to Friday. However, for appointments please book IN PHONE
Mon Tues Wed Thur Fri Sat Sun Notes Legend Last updated: Aug 2020
CDI Winnipeg: Address: 280 Main Street All CDT time
Marissa Ramos 8:00 - 4:00 8:00 - 4:00 8:00 - 4:00 8:00 - 4:00 8:00 - 4:00 In-campus
Gail Lerch-Kiss 10:30 - 7:00 9:00 - 5:30 9:00 - 5:30 9:00 - 5:30 8:30 - 5:00 Away
Jacqueline Woytyshyn 8:30 - 5:00 10:30 -7:00 8:30 - 5:00 8:30 -5:00 8:30 - 5:00 Remote
Darryl Dario 8:00 - 4:30 8:00 - 4:30 10:30 - 7:00 8:00 - 4:00 8:00 - 4:00
Cherie Robson 8:00 - 4:30 8:00 - 4:30 8:00 - 4:30 10:30 - 7:00 8:00 - 4:30
Dylan Murray 10:30 - 7:00 10:30 - 7:00 10:30 - 7:00 10:30 - 7:00 8:00 - 1:00
Jackie Vandenbusche 8:30 - 5:00 10:30 - 7:00 8:30 - 5:00 10:30 - 7:00 8:30 - 5:00
Colin MacKenzie 8:00 - 5:00 8:00 - 5:00 8:00 - 5:00 8:00 - 5:00 8:00 - 5:00
Abdulla Khan 9:00 - 5:30 9:00 - 5:30 9:00 - 5:30 9:00 - 5:30 9:00 - 5:30 Every 3 weeks he works either Saturday or a Sunday.
And then get 1 day off during the week - it will show on his calendar
Winnipeg (Manitoba CDI)
280 main street Winnipeg campus does not offer the Immigration Consultant program
Winnipeg , MB
R3C 1A9 International students ,only eligible to accept International students for the Intra Oral Dental Assistant program.
Ontario
Location Monday Tuesday Wednesday Thursday Friday
Brampton (CDI)
Nuno Ventura 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm
Nidhi Vats 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm
Nisha Kaushal 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm 9:00 am - 5:00 pm
Vicky Guerretta 9:30 am - 5:30 pm 9:30 am - 5:30 pm 9:30 am - 5:30 pm 9:30 am - 5:30 pm 9:30 am - 5:30 pm
Vik Sharma (Assume 9-5)
North York (CDI)
Edward Alexander 8:30 am - 5:00 pm 8:30 am - 5:00 pm 8:30 am - 5:00 pm 8:30 am - 5:00 pm 8:30 am - 5:00 pm
Bindu Nair (int) 10:00 am - 6:30 pm 10:00 am - 6:30 pm 10:00 am - 6:30 pm 10:00 am - 6:30 pm 9:00 am - 5:30 pm
Peter Sarabi 10am-7pm 10am-7pm 10am-7pm 10am-7pm 9:00 am - 5:30 pm
Santosh Pinto 9:00 am - 5:30 pm 9:00 am - 5:30 pm 11:00 am -7:00 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm
Bruna Lima 9am - 5 pm 9am - 5 pm 9am - 5 pm 11am - 7pm 9am - 5 pm
Priyanka Sharma 8.30am -5.30 PM 10am-7pm 8.30am -5.30 PM 8.30am -5.30 PM 8.30am -5.30 PM
Lina Artinian 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm If lead insist on late booking available up to 8pm/9pm Mon-Tues only
Mississauga (CDI)
Anamika Henry 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 10:30 am - 7:00 pm 9:00 am - 5:30 pm
Carol Bennett 10:30 am - 7:00 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm
Kathryn Phillips 9:00 am - 5:30 pm 9:00 am - 5:30 pm 10:30 am - 7:00 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm on leave until June 30, 2021
Lito Limgenco 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 10:30 am - 7:00 pm 9:00 am - 5:30 pm on leave until April 12th
Swati Sharma 9:00 am - 5:30 pm 10:30 am - 7:00 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm
10:30 am - 7:00 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm
9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm 9:00 am - 5:30 pm
Ferdousi Ann 9.30am - 6pm 9.30am - 6pm 9.30am - 6pm 9.30am - 6pm 9am-5pm
9 am - 5 pm 9 am - 5 pm 9 am - 5 pm 9 am - 5 pm 9 am - 5 pm
9 am - 5 pm 9 am - 5 pm 9 am - 5 pm 9 am - 5 pm 9 am - 5 pm remote
CDI SCARBOROUGH
WEEK 1
Monday Tuesday Wednesday Thursday Friday
Steven 9:00 - 5:30 10:30 - 7:00 8:30 - 5:00 8:30 - 5:00 8:30 - 5:00 DO NOT BOOK Till Feb 21st
Leanna Harvey 9:30 - 5:30 9:30 - 5:30 9:30 - 5:30 9:30 - 5:30 9:30 - 5:30
Theresa 10:00 - 6:30 10:00 - 6:30 10:00 - 6:30 10:30 - 7:00 9:00 - 5:30
Regina Manasan 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm
WEEK 2(Current)
Monday Tuesday Wednesday Thursday Friday
Steven 8:30 - 5:00 8:30 - 5:00 10:30 - 7:00 8:30 - 5:00 8:30 - 5:00
Leanna Harvey 9:30 - 5:30 9:30 - 5:30 9:30 - 5:30 9:30 - 5:30 9:30 - 5:30
Theresa 10:00 - 6:30 10:00 - 6:30 10:00 - 6:30 10:30 - 7:00 9:00 - 5:30
Regina Manasan 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm
Ann Gupta 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm 9 am - 6 pm
NOTE:
Blue = Late Shift
BOLD = Committed to the open or close shift

Quebec – Inbound Calls process - Program Inquiries
Screener question: Are you an International student? (Ask once Dialer confirmed with the caller that they are looking for program information)
(Please screen with only this question and include in the script, do not ask about refuge or visa etc)
YES: Warm transfer to International Rep (keep original rep if available) If original rep is not available, provide International email: international@collegecdi.ca
NO: Warm transfer to Domestic Rep (keep original rep if available) If original rep is not available, change staff to next available Domestic Rep
WARM TRANSFER ONLY between 6AM – 2PM PST (9AM – 5PM EST)
BOOK APPOINTMENT ONLY before 6AM or after 2PM PST unless:
1. Next rep is not available

2. Campus is not picking up
Inform the lead that the appointment requires a 1 hour commitment
MONTREAL Schedule Montreal Reps

Farah Pierre Louis UnAvailable 9 AM- 6 PM and Monday Ev Local reps :
Marina Jerjian Available 9 AM- 6 PM and Tuesday Ev
Available 9 AM- 6 PM and Monday Ev Marina Jerjian
Myriam Miller Available 9 AM- 6 PM and Wed Ev
Available 9 AM- 6 PM and Thursday Ev Farah Pierre Louis On Mat Leave
POINTE CLAIRE Carine Tawil

LOA
Lina Giuliani Available 9-5:30 and Mon/Wed. Ev
Melanie Uruqhart Available
Abla Bahmane Available
LONGUEUIL
Genève Bourassa Available 9 - 5h30 pm and Mon& Tues Ev Myriam Miller
Manal Lagmuri 9-5:30pm and Thursday Ev
LAVAL Melanie Urquhart

Yassin Sounni Available 9-5:30pm and Tuesday Ev
Katreena Tomanelli Available Igor Rwigema (New rep)
Ouahiba Abdoun Available 9-5:30pm and Wednesday Ev
Issam Khassouani Available 10-5pm and Monday Ev Maria- Isabelle Escobedo (New rep)
Available 9-6 M - Th and Fri 10- 7
Sara Joseph
Adriana Fuentes
Babacar Drame(International Rep) Please see below
ST-LEONARD (anjou) Sanaa Ben Arab (New Rep)
Luc Lacroix ADOA Available 9-17:30 and Monday Ev
Available 9-17:30 and Thusday Ev Montreal International Reps:
Sylvain Michaud ADOA Available 9-17:30 and Wednesday Ev.
Amal Chaachay Available 9-5 and Wednesday Ev. Guillaume Lachance
Babacar Mouheimin Abdi

Cell# 633-2231 / 514-549-8853
Monday 8h30 at 17h30 Khalil Ben Othman
Tuesday 9h00 at 18h00
Wednesday 11h30 at 20h00
Thursday 8h30 at 17h30
Friday 8h30 at 17h30
MONTREAL
Active
Farah Pierre Louis
Active
Marina Jerjian
Active
Active
Myriam Miller
Active
Carlos Angel Lay off

POINTE CLAIRE
Katreena Tomanelli Active
Lina Giuliani Active
Sherrine Holmes Lay off
LONGUEUIL
Genève Bourassa Active
Manal Lagmuri Active
Active
LAVAL
Yassin Sounni Active
Ouahiba Abdoun Active
Issam Khassouani Active
Katreena Tomanelli Active
Rawan Kabakibi LOA
ST-LEONARD
Active
Luc Lacroix
Active
Oumaya Benzakour
Active
Sylvain Michaud
VCAD ONLINE Leads: Please warm-transfer to receptionist SPEEDIAL VCAD ONLINE (if not available warm-transfer to VCAD Vancouver college)
VCAD Vancouver Campus

#500 – 626 West Pender Street
Vancouver, BC V6B 1V9
604 694 0019
ADOA Monday Tuesday Wednesday Thursday Friday

William Fong 11am-7:30pm 9:30am - 6pm 9:30 am - 6pm 11am - 7:30pm 8am-4:30pm
Anna Pantazis 9am-5:30pm 9am - 5:30 pm 9am-5:30pm 9am -5:30pm 8am-4:30pm Jeff CHAN,- CALGARY ADA's - 9:30- 6pm
Rohit Raheja 9:30am-6pm 11am - 7:30pm 9:30am-6pm 11am - 7:30pm 8am-4:30pm
Harvey Ghahremani 9:30 am - 6pm 9:30 am - 6pm 11am - 7:30 pm 11am - 7:30pm 8am-4:30pm
Houman Sharifi-Azar 8:30 am - 5pm 8:30 am - 5pm 8:30 am - 5pm 8:30am -5pm 8am-4:30pm
Gurpreet Ghag 11am-7:30pm 9:30am - 6pm 11am - 7:30 pm 9:30 am-6pm 8am-4:30pm
Tara Barazandehpay 9am - 5:30 pm 11am - 7:30 pm 11am - 7:30 pm 9am - 5:30pm 8am-4:30pm
Mousami Verma 11am - 7:30pm 9:30am - 6pm 11am - 7:30 pm 9:30 am-6pm 8am-4:30pm
Sadaf Nadali 9:30am-6pm 9:30am - 6pm 11am - 7:30 pm 11am - 7:30pm 8am-4:30pm
Chanelle LeRoy 11am-7:30pm 11am-7:30pm 9:30am - 6pm 9:30am-6pm 8am-4:30pm
Anthony Vojvodic 11am-7:30pm 11am-7:30pm 9:30am - 6pm 9:30 am-6pm 8am-4:30pm
(Chow) Qiao Hu 9:30 am - 6pm 11am-7:30pm 11am - 7:30 pm 9:30 am-6pm 8am-4:30pm
Dickens Leung 11am - 7:30pm 9:30am - 6pm 11am - 7:30 pm 9:30 am-6pm 8am-4:30pm
Hi Team,
Similar to the current Ontario Education leads (GenM) campaign, we will begin dialing these leads across the country. These are leads who have made an educational inquiry, although not to our school necessarily. Please refresh your dialers on this campaign. By tomorrow can you provide me a list of strong dialers who will be on each campaign? Aiming to start running these tomorrow.
The following campaigns will be setup:
SPC - BC Education Leads - GenM

SPC - AB Education Leads - GenM
SPC - MB Education Leads - GenM
SPC - QC Education Leads - GenM
Dialers: Try to book appointment or transfer to campus if the lead wants to speak with someone straightaway
Source to select when creating lead: Generation Marketing - CPS (USE ONLY FOR THESE CAMPAIGNS)
Script:
Hi, is this [Leads Name]? Hi [Leads Name], this is [Your Name].
I’m following up on an inquiry you have made online about our courses and training for a new career and I’m wondering if you are still interested as we are hosting a free information session at our CDI campus locations.
Possible objection: “How did you get my information?” – You submitted your information on educationsource.ca
If you are interested, you will have the opportunity to meet with an advisor who can give you a tour of the campus and will answer any questions you may have including important information when choosing the right school, which includes information like practicum placements, job opportunities through our school, and financial options that might be available to you.
How does that sound?
If good Great was there a particular type of program you would be interested in? Legal, Dental, Business, healthcare, technology or art and design?
And any particular program? (give them the options in appropriate category)
Perfect, I see that I have some availability on [Date 1 & Time] and [Date 2 & Time] which works best for you? [Lead chooses their desired time]
If no No worries, I understand that you may need some time to think about it. When would be a good time for us to follow up on your inquiry?
Student complaint
Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not
meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care
of the customer by listening to the complaint, and resolving it, to ensure a happy customer.
Step1: ask if the person has spoken to the campus before.
• If yes, register the complaint.
• If no, transfer to the campus director
• If the person wants to remain anonymous, register the complaint and mention in the complaint
5/19/2021 – Per Jim, team, just an update for Student complaint procedure
1. Student must speak with Campus Director before escalating
2. For student complaints, you don't need to use backpanel. Just send Nick and myself an email with all the details. Of course, this is if the student has
spoken to the campus already
Student Complaint
-Brand – Location
-Program
-Year enrolled
-Student ID
-Full Name when they enrolled
-phone # on file/New phone number to contact
-Email
-Spoken to campus director – y/n – (transferred to campus)
• Gather the accurate information and note it down on word

• Email it to Nick and myself
CLOSED CAMPUS- PROCEDURES
Quebec:
If someone is looking for his transcripts and they did graduate from CDI College in the recent years, you transfer the
phone call to the main Campus-, which is Montreal.
Ontario:
If someone is looking for his transcripts and they clearly mentioned that they were from the Ottawa Campus,Hamilton
campus or Downtown Campus, you give them the phone number of the Ministry of Training, Colleges and
Universities in Ontario- 4163252929. FYI for Hamilton campus please transfer to Scarborough Campus
A campus usually keeps record of transcripts for 7 years, E.g: if Tooba graduates from ANY CDI college in 2021 and in
2026, she decides to have a copy of her transcripts, the campus will DEFINITELY HAVE a copy of it. They can get a
hold of Career colleges of Ontario: 5197522124. They can visit the website or even send an email.
Toll Free: 1-800-387-5514
E-mail: information.met@ontario.ca
Website: http://www.tcu.gov.on.ca
Alberta:
If someone is looking for their transcripts and they mention the location of the campus, you can transfer to the
campus regardless of the 7 years and do take their name. Ask them if they have student ID.
Saskatchewan:
We had a campus in Regina but it got closed and if someone is looking for their transcripts, give them the number of the
Ministry of Education in Saskatchewan-306 787 9525
British Columbia:
If someone is looking for their transcripts from:

A. for Vancouver Career college Chilliwack & Kelowna (both of the campuses are closed) - you transfer to the
Vancouver career college Abbotsford because Colleen Taylor is no longer there.
We had a campus in Victoria, now it is closed, if someone is looking for the transcripts, you can transfer to the Surrey
Campus or give the phone of the Ministry of advanced Education- 250 356 5170 always ask the name of the person
and confirm the location of his campus.
BRAND REGION TOLL-FREE
Visual College of Art and Design Alberta 800 296 0603
Visual College of Art and Design British Columbia 800 290 7191
CDI College Alberta 800 227 9656
CDI College British Columbia 800 227 2629
CDI College Manitoba 800 229 1091
CDI College Ontario 800 229 6184
CDI College Quebec (English) 800 237 6442
CDI College Quebec (French) 800 260 4453
Reeves College Alberta 800 276 1633
Vancouver Career College British Columbia 800 264 5127
INSTRUCTORS ALL 800 240 5761
Call Centre 28-Nov-21 29-Nov-21 30-Nov-21 1-Dec-21 2-Dec-21 3-Dec-21 4-Dec-21
Bilingual speakers
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM

Bilingual speakers
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
Reeshab Beeharry 9:00 - 5:30 PM 9:00 - 5:30 PM
Ganessen Mootyen 9:00 - 5:30 PM 9:00 - 5:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Angaddeep Singh 9:00 - 5:30 PM 9:00 - 5:30 PM

Bilingual speakers
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Ashmeet Kaur 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 6:00- 2:30 PM

Bilingual speakers
Reeshab Beeharry 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
8:00 - 4:30 PM 8:00 - 4:30 PM
Kavi Mootyen 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
8:00 - 4:30 PM 8:00 - 4:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 8:00 - 4:30 PM 8:00 - 4:30 PM
Timothy Wai 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 7.30 - 4:00 PM
Ashmeet Kaur 8:00 - 4:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 9:00 - 5:30 PM 6:00 - 2:30 PM

Call Centre 26-Dec-21 27-Dec-21 28-Dec-21 29-Dec-21 30-Dec-21 31-Dec-21 1-Jan-22
Bilingual speakers
Reeshab Beeharry 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 5:00 - 10:00 AM
Kavi Mootyen 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Safia Bellaachia 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 5:00 - 10:00 AM 8:00 - 3:00 PM
Blood Pinda 9:00 - 2:00 PM 8:00 - 3:00 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 8:00 - 1:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 3:00 PM 11:30 - 8:00 PM
Tayyaba Siddiqui 8:00 - 4:30 PM 5.30 - 1:00 PM 5.30 - 1:00 PM 5.30 - 1:00 PM 7.30-3:00 PM 8:00 - 4:30PM

Bilingual speakers
Reeshab Beeharry 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
Blood Pinda 9:00 - 2:00 PM 1:30 - 5:30 PM
English speakers
Pretty Dhawan

Bilingual speakers
Serge Mugisho 5:00 - 1:30 PM 5:00 - 1:30 PM5:00 - 1:30 PM 5:00 - 1:30 PM 5:00 - 1:30 PM
Ted Nkondi 1.30 - 8:00 PM5:00 - 1:30 PM
Celine Numugisha 5:00 - 1:30 PM 5:00 - 1:30 PM5:00 - 12:00 PM 5:00 - 12:00 PM
Laurent Badibanga 8:30 - 5:00 PM 8:30 - 5:00 PM8:30 - 5:00 PM 8:30 - 5:00 PM 8:30 - 5:00 PM
Reeshab Beeharry 5:30 - 8:00 PM 5:30 - 8:00 PM5:30 - 8:00 PM 5:30 - 8:00 PM 5:30 - 8:00 PM
Kavi Mootyen 8:00 - 4:30 PM 8:00 - 4:30 PM 8:00 - 4:30 PM
English speakers
Pretty Dhawan
Tooba Azam 11:30 - 8:00 PM 11:30 - 8:00 PM
[1] 5 hours
[2] 5 hours
[3] Next week switch back to Sat
[4] WFH
[5] 3.5 hours
[6] 4 hours
[7] WFH
[8] 9:00 - 5:30 PM
[9] WFH
[10] Sick day

Call Centre 2021

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Call Centre 2021

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Call Centre 2-Jan-22 3-Jan-22 4-Jan-22 5-Jan-22 6-Jan-22 7-Jan-22 8-Jan-22

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