ACTIVE LISTENING

What do you do when you practice eye contact?

Use an appropriate level of eye contact – not a challenging stare.

Active listening is another important element of effective communication. It

involves the following, except?
Use of the ‘YOU’ language

Which of the following statements describe the use of body language in a

constructive manner?
Communicate interest by facing the speaker, keeping an open stance, and conveying
nonverbally that you are interested and paying attention.

What is an open-ended question?

Not answerable by “yes” or “no”

How will you describe a listener who is not distracted by his own ideas or by the
events in his surroundings?
He puts down his work and focuses attention on the speaker.

We manifest appropriate expressions to show that we are listening. Which of the

following statements show encouraging manifestations?
Nod your head in agreement or shake your head in disagreement when you hear
something outrageous.
Use short statements, such as “I see” or “Hmm” or other appropriate expressions
showing that you are listening.

A good listener tries to paraphrase the statements of the speaker. Identify 2 of the
statements below, which explain the actions taken by a good listener when
paraphrasing.
He maintains shared level of understanding with the speaker.
He translates in his own words the important elements of the speaker’s message based
on his own understanding.

An active listener manifests interest by asking questions. What is the relevance of

asking questions?
Asking questions helps you draw out more information and focus attention on topics of
interest.

A good listener summarizes key points after listening to the speaker. Why is there
a need to summarize?
To recap the ideas of the conversation and to make sure that he understands the
information disseminated, as well as the agreements made

When you listen actively, what impression do you leave on the speaker?
That he is important to you