STANDARD OPERATING PROCEDURE FOR ENTERING

THE ROOM
Procedure:

 Houseman knocks on the guestroom door thrice.

 Announce. “Housekeeping”
 Wait for two minutes.
 Open the door.
 Announce yourself and enter the room.

Greeting of guest:

 On seeing a guest, the staff is greeting the guest depending on the time of the day along
with a smile.
 Use the guest's name when known
.
Staffs have to greet the guest with a smile depending on the time of the day:
00.00 – 11.59 - “Good morning” 
12.00 – 17.59 - “Good afternoon” 
18.00 – 23.59 - “Good evening”
 
Precautions:
 Leave the DND (Do not Disturb) rooms undisturbed.
 If the guest is found sleeping, withdraw from the room quietly.
 If the housekeeping work is in progress and the guest returns from outside,
greet him and ask if the guest would like to return in some time.

Submitted by Janith prakash