Operations Management

Introduction, Manufacturing and

Service Operations, and Operation
Strategy

Dr. Ravindra Ojha

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Agenda
01
01 Learn the importance of operations management

02 Understand the different triggers to operation

03 Analyse the role played by operations in India’s GDP

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Operations Management: An Introduction

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Operations Management: An Introduction

Production of automobiles in Food and experience in

a factory a restaurant

Six sigma quality in service to

customer
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