More than 80% of our respondence were totally satisfied with their Insurance provider.

But rest of
unsatisfied customers had major concerns over, certain key aspects like Length of policy agreement,
Online payment difficulties, Responsiveness & authenticity of the agent representing the company…

Beginning with Tangibility..

The lengthy and exhaustive policy agreement details could be made more brief & Active guidance
should be given to customers while they are pay their premium’s through online mode’s.

As of reliability, Agents must giving the right recommendation for the customers. Rather than
recommending a different policy to get more commission.

3rd recommendation, Responsiveness: Both the agent & support line staff’s should be properly trained to
respond any of the queries raised by any customers.

And finally, Assurance: The agent/ the agency should prioritize on guiding their customers during their
insurance claim. Because service assurance is the face of every insurers.