5. DESCRIBE A SITUATION WHERE YOU HAD TO MAKE A GOOD IMPRESSION ON A
CUSTOMER. HOW DID YOU DO IT? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________
6. TELL ME ABOUT A TIME YOUR WORKLOAD WAS VERY HEAVY.
7. WHAT WOULD YOU DO IF AN ANGRY AND DISSATISFIED CUSTOMER CONFRONTED
YOU? HOW WOULD YOU RESOLVE THEIR CONCERN? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________