Define the three types of messages outlined in Chapter 2.

Describe a situation in which you

found yourself communicating with someone else that contained these three types of messages

Task

Primary Messages: This is the actual language and expressions that a communicator wishes to
convey to the receiver. It is straightforward, to the point, and unambiguous.

Secondary Message: is usually indirect or relates to the receiver's awareness; the message can
also be defined in a variety of ways; therefore, it is not the exact response that was intended to be
conveyed; instead, it corresponds to the implicit meaning. "Perceptions of physical
attractiveness, age, gender, or ethnicity or even simple mannerisms and patterns of speech may
unintentionally influence the message" (McLean,2010, pg. 45).

Auxiliary Message: This is a method of communicating the direct message to the receiver that is
either intentional or unintentional (McLean,2010, pg. 45). Intentional message factors may
include loudness and tone of voice in both verbal and non - verbal, as well as many other body
movements that lead to message decoding. Any other environmental factor or relevance in which
the communication is established has the potential to influence the message.

For example, when I work as a sales assistant in my old company, a customer came to my desk.
Then I said, "Hello! Have a seat". (Primary Message). However, my untidy desk made an
impression on my customer that I was a messy guy. (Secondary Message). After that, I smiled
and waved and pointed to a blank space to invite the guest to sit. (Auxiliary Message).

Reference:

McLean, S. (2010). Business Communication for Success. Retrieved from

https://my.uopeople.edu/pluginfile.php/641076/mod_page/content/15/ENGL1103TextbookBusC
omForSuccess.pdf