Quiz1

2. What is a characteristic of
the art, rather than the
science, of management?
intuitive
3. Many managers are facing
an increased work pace, less
time to think through a
decision, and more
information to process. This
can all be tied to what
contemporary management
challenge? *new
technology
Quiz1
2. What is a characteristic of the art, rather than the science, of management? intuitive

3. Many managers are facing an increased work pace, less time to think through a decision, and more

information to process. This can all be tied to what contemporary management challenge? *new

technology

4. William has mathematical

models that he relies on at the
start of each new project to
determine how
to allocate the resources
within his department.
William is making use of
___. *
management science
5. ___ management deals
with improving the
performance of individual
employees. Scientific
7. William believes that
people view work as a natural
part of their lives. As a
manager, he feels that he
can get the best out of his
staff by creating an
environment in which they
will seek and accept
responsibility and where they
will receive personal rewards
when they reach certain
goals. William's
management style is
informed by what view
within the behavioral
management perspective? *
Theory
Y
8.Corey is a manager for a
privately owned Midwestern
trucking company. He was
recently
approached by Tara, whose
department has been closely
monitoring on-time
performance. Tara is
concerned about the rise in
credits that are being issued
to customers for late truck
arrivals.Which area
of the organization does Tara
work in? * operations
9.Human resources
Marketing Finance
Operations Stephen just got
promoted and now has the
title of
Division Head. In terms of
his level in the organization,
what type of manager is
Stephen? * middle
manager
10.The ___ perspective
suggests that universal
theories cannot be applied to
organizations because
each organization is unique. *
contingency
11. Janel runs a mid-sized
agricultural company
operating in an emerging
economy. She faces
conditions of rapid growth
and labor supply shortages. If
Janel adopts the principles of
behavioral
management theory, she is
most likely to employ ___ to
address her immediate
concerns. industrial
psychology
12. Renee believes that
people naturally do not like
work. As a manager, she
feels that she must
control, direct, coerce, and
even threaten her employees
to get them to work towards
the organization's
goals. Renee's management
style is informed by what
view within the behavioral
management
perspective? * Theory X
13. When considering the
basic management functions,
decision making is part of
what process?
*planning
16. JoAnn applied for a
management position in her
company. After interviewing
JoAnn and speaking
with her current supervisor,
the hiring manager rejected
JoAnn for the position. She
told JoAnn that
JoAnn had not yet
demonstrated the ability to
think in the abstract and did
not seem to grasp how all
the parts of the organization
fit together, and gave JoAnn
some advice on how to
improve these skills.
JoAnn is being told to work
on her ___ skills. *conceptual
17. ___ developed the
system of scientific
management. .Frederick
Taylor
18. In some countries, it is
expected that people shake
hands when they are
introduced. In other
cultures, the appropriate
action is to bow slightly or to
exchange business cards.
These are examples of
___ processes that vary in a
global economy. *behavioral
20. Neil's department was
recently assigned a new
project. His next task on the
project is to determine:
organizing
22. As part of the task
environment, ___ work
together in joint ventures or
similar arrangements.
*strategic partners
4. William has mathematical models that he relies on at the start of each new project to determine how
to allocate the resources within his department. William is making use of ___. *

management science

5. ___ management deals with improving the performance of individual employees. Scientific

7. William believes that people view work as a natural part of their lives. As a manager, he feels that he

can get the best out of his staff by creating an environment in which they will seek and accept

responsibility and where they will receive personal rewards when they reach certain goals. William's

management style is informed by what view within the behavioral management perspective? * Theory

8.Corey is a manager for a privately owned Midwestern trucking company. He was recently

approached by Tara, whose department has been closely monitoring on-time performance. Tara is

concerned about the rise in credits that are being issued to customers for late truck arrivals.Which area

of the organization does Tara work in? * operations

9.Human resources Marketing Finance Operations Stephen just got promoted and now has the title of

Division Head. In terms of his level in the organization, what type of manager is Stephen? * middle

manager

10.The ___ perspective suggests that universal theories cannot be applied to organizations because

each organization is unique. * contingency

11. Janel runs a mid-sized agricultural company operating in an emerging economy. She faces

conditions of rapid growth and labor supply shortages. If Janel adopts the principles of behavioral

management theory, she is most likely to employ ___ to address her immediate concerns. industrial

psychology

12. Renee believes that people naturally do not like work. As a manager, she feels that she must

control, direct, coerce, and even threaten her employees to get them to work towards the
organization's goals. Renee's management style is informed by what view within the behavioral
management perspective? * Theory X

13. When considering the basic management functions, decision making is part of what process?

*planning

16. JoAnn applied for a management position in her company. After interviewing JoAnn and speaking

with her current supervisor, the hiring manager rejected JoAnn for the position. She told JoAnn that
JoAnn had not yet demonstrated the ability to think in the abstract and did not seem to grasp how all

the parts of the organization fit together and gave JoAnn some advice on how to improve these skills.

JoAnn is being told to work on her ___ skills. *conceptual

17. ___ developed the system of scientific management. Frederick Taylor

18. In some countries, it is expected that people shake hands when they are introduced. In other

cultures, the appropriate action is to bow slightly or to exchange business cards. These are examples of

___ processes that vary in a global economy. *behavioral

20. Neil's department was recently assigned a new project. His next task on the project is to determine:

organizing

22. As part of the task environment, ___ work together in joint ventures or similar arrangements.

*strategic partners

23. Which of the following is

a part of an organization's
general environment?
*Interest rates
24. Tricon Oil is a major
division of a global energy
company with an oil
exploration unit, a
distribution unit, and a retail
gas station unit. CEO Gary
Jacobs is conducting a
situational analysis in
order to develop a five-year
strategic plan. Over the next
several years, Jacobs expects
electric vehicles
to impact revenues in the
retail unit. This development
is an example of the ___
dimension.
*technological
25. The actual physical
environment, such as an
office or a warehouse, and
the work that people do are
all part of the
23. Which of the following is a part of an organization's general environment? *Interest rates

24. Tricon Oil is a major division of a global energy company with an oil exploration unit, a

distribution unit, and a retail gas station unit. CEO Gary Jacobs is conducting a situational analysis in

order to develop a five-year strategic plan. Over the next several years, Jacobs expects electric vehicles

to impact revenues in the retail unit. This development is an example of the ___ dimension.

*technological

25. The actual physical environment, such as an office or a warehouse, and the work that people do are

all part of the__ environment. * internal

26. Jeremy bought stock in Pollack Food Services, giving him legal property rights to the business.

Jeremey is now a(n) ___ of Pollack Food Services. *owner

27. Pollack Food Services supplies meals for all the schools in the Culver City public school system.

Kellers Bakery provides all the bread and buns that Pollack uses in its meals. For Pollack, Kellers may

be considered part of the ___ dimension of the task environment. *supplier

28. What is a tariff? A tariff is a tax collected on goods shipped across national boundaries.

29. The language, values, symbols, and beliefs that guide behavior in a country are that country's ___.

*cultural environment

30. ___ occurs when a firm headquartered in one country, purchases operating facilities in a foreign

country. *Direct investment

31. Keane Industries is a privately owned firm that manufactures and installs large, deep well digging
equipment which can be operated with little technical expertise. The company has a cash surplus due to

a highly profitable decade of sales in its domestic market. Now ready to enter foreign markets, the

biggest priority for the owners is to maintain full control of any new operations.What level of

international business activity is Keane Industries seeking? *Direct investment

32. The ___ is the first and most important international market system. European Union

33. GoldLeaf and HappyFarms are both grocery stores. They serve the same geographic area, and both

emphasize fresh produce, natural foods, and whole foods. Their prices are similar, and consumers

switch back and forth between them based upon weekly specials. GoldLeaf and HappyFarms are ___.

*competitors

34. BritTrek is a British bicycle company. It produces its mountain bikes in England and sells them

throughout North America. Which of the following best characterizes this arrangement? *

BritTrek is exporting its products to North America.

36. Car manufacturers must meet certain emissions standards as dictated by the federal and state

governments. This requirement is an aspect of what dimension of the general environment? *political-

legal

37. Tricon Oil is a major division of a global energy company with an oil exploration unit, a

distribution unit, and a retail gas station unit. CEO Gary Jacobs is conducting a situational analysis in

order to develop a five-year strategic plan. Airlines, storage tank producers, and strategic allies are all

constituents or stakeholders in Tricon's ___ environment. * task

38. Pollack Food Services supplies meals for all the schools in the Culver City public school system.

The school system students may be considered part of the ___ dimension of the task environment

*customer

39. The ___ environment is everything outside an organization's boundaries that might affect it.

*external

41. BritTrek is a British bicycle company. If the United States has a policy that BritTrek can import

only 400,000 bicycles into the United States each year, what type of trade restriction is being

implemented? * quota

Quiz2

1. Steve has been tasked with the job of outlining decisions about resource allocation, priorities, and
action steps that are necessary to reach one of his company's strategic goals. What is Steve developing?

strategic plan

2. What is true of a tactical plan? It is developed to implement specific parts of a strategic plan.

3. The planning process takes place within a(n) ___ context. environmental

4. In Pleasantville, JJ's Auto Repair is where most residents go for any type of car repair. Inspired by

his entrepreneurial son, JJ has decided to open a detailing shop on adjoining property. If JJ elected to

open an auto repair shop in the neighboring county, he would be expanding his ___. business scope

5. ___ is the set of strategic alternatives from which an organization chooses as it manages its

operations simultaneously across several industries and several markets. Corporate-level strategy

6. Lighthouse Cinema has enjoyed a successful history in the town of Battle Ridge, VA. Despite the

growth of multiplex theaters in most population centers, Lighthouse Cinema has remained a popular

entertainment option for the surrounding area, but sales have been stagnant over the past few years. A

national theater chain recently announced that it will build a 10-theater facility on the outskirts of

Battle Ridge. This development calls for Lighthouse Cinema to pursue a strategy that will___.neutralize
the impending threat

8. When devising a new strategy, it is best to start with what? a SWOT analysis

9. Lighthouse Cinema has enjoyed a successful history in the town of Battle Ridge, VA. Despite the

growth of multiplex theaters in most population centers, Lighthouse Cinema has remained a popular

entertainment option for the surrounding area, but sales have been stagnant over the past few years. A

national theater chain recently announced that it will build a 10-theater facility on the outskirts of

Battle Ridge. The owner of Lighthouse Cinema has learned that the new competitor's prices will be

20% higher than his theater admissions. Consequently, Lighthouse Cinema should strongly consider a

business-level strategy based on ___. cost leadership

10. Product differentiation, low costs, and the development of new products or services are key to a

company's success at what stage of the product life cycle? decline

11. Lighthouse Cinema has enjoyed a successful history in the town of Battle Ridge, VA. The movie

theater has remained a popular entertainment option for the surrounding area, but sales have been

stagnant over the past few years. The theater is currently in the ___ stage of the product life

cycle. maturity
12._____ describes the number of different businesses that an organization runs and the extent to

which these businesses relate to one another. Differentiation

13. The market for memory chips for electronic devices is growing at an incredible rate, and GloTech

has the largest share of that market. According to the BCG matrix, GloTech is a ___. star

14. Camille's Coffee Shop has a very small share of the market and has no plans for growth. According

to the BCG matrix, this business is a ___. dog

15. Jones International is a large organization with holdings in the U.S., Europe, and Southeast Asia.

The corporation's mix of strategic business units (SBUs) allows the company to exploit its strengths

and capabilities in more than one line of business and to exploit synergies across business lines. Jones

International employs a(n) ___ related diversification

16. What is the first step that a manager should take in executing a tactical plan? evaluate every

possible course of action in light of the goal it is intended to reach

17. The ultimate success of a tactical plan depends on: the way it is carried out.

18. Tactical plans must flow from and be consistent with ___.a strategic plan

20.Carduci Corporation is a
food processing company
that specializes in a complete
line of artisan
sausage products. The top
leaders in the organization
have established a strategy
that involves
increasing the marketing
budget to grow sales. Neal is
the head of the marketing
department. Under his
guidance, marketing
supervisors have developed a
3-stage operating plan to
support the organization's
goals. Stage 3 involves
launching an online ordering
system for retail and
restaurant accounts. The new
system simplifies and clearly
outlines the steps to be
followed from sales inquiry
to final order
payment. Stage 3 is a ___,
which is a standing plan that
is developed to enhance the
ongoing efficiency
of the order management
process. standard operating
procedure
21.Leader Books Inc.
sponsors the Fairfax Public
Library's summer reading
program every year. The
Fairfax Public Library holds
a summer reading program to
encourage children to read,
and gives prizes
based on how many hours or
pages the participants read
during each week of the
program. The Fairfax
regional manager of Leader
Books sends a check to the
Fairfax Public Library in
February of each year
in order for them to prepare
for the reading program. The
regional manager's decision
about when to
send the check is a(n) ___
decision. programmed
22.Light On! Power
Company (LO!PO) is nearing
capacity at its current St.
Doraldo plant. One option
being considered by the
general manager is the
acquisition and conversion of
a nearby production
facility to increase LO!PO's
output. To determine if this is
a feasible option, he is
currently calculating
the costs of acquiring and
converting the property and
estimating the power
generation potential of the
new operation. At what stage
of the decision-making
process is the general
manager?identifying
alternatives
20.Carduci Corporation is a food processing company that specializes in a complete line of artisan

sausage products. The top leaders in the organization have established a strategy that involves

increasing the marketing budget to grow sales. Neal is the head of the marketing department. Under his
guidance, marketing supervisors have developed a 3-stage operating plan to support the organization's

goals. Stage 3 involves launching an online ordering system for retail and restaurant accounts. The new

system simplifies and clearly outlines the steps to be followed from sales inquiry to final order

payment. Stage 3 is a ___, which is a standing plan that is developed to enhance the ongoing efficiency

of the order management process. standard operating procedure

21.Leader Books Inc. sponsors the Fairfax Public Library's summer reading program every year. The

Fairfax Public Library holds a summer reading program to encourage children to read, and gives prizes

based on how many hours or pages the participants read during each week of the program. The Fairfax

regional manager of Leader Books sends a check to the Fairfax Public Library in February of each year

in order for them to prepare for the reading program. The regional manager's decision about when to

send the check is a(n) ___ decision. programmed

22.Light On! Power Company (LO!PO) is nearing capacity at its current St. Doraldo plant. One option

being considered by the general manager is the acquisition and conversion of a nearby production

facility to increase LO!PO's output. To determine if this is a feasible option, he is currently calculating

the costs of acquiring and converting the property and estimating the power generation potential of the

new operation. At what stage of the decision-making process is the general manager? identifying

alternatives

23.A _ refers to a condition

in which the decision maker
knows with reasonable
certainty what the
alternatives are and what
conditions are associated
with each alternative. state of
certainty
24.Light On! Power
Company (LO!PO) is nearing
capacity at its current St.
Doraldo plant. For the past
three months, the general
manager has been
considering the acquisition
and conversion of a nearby
production facility to increase
LO!PO's output. He is only
partially aware of the risks
and
consequences associated with
this option and has not yet
evaluated all of his options.
The general
manager is making a decision
under conditions of ___.
uncertainty
25.The site manager for a
company is negotiating for a
new site to build an office
complex. After
several counter-offers, the
seller gave the company a
final offer. The manager has
the option to accept
or reject the offer. If the
manager accepts the offer, he
gets a site in time to meet the
relocation
schedule, but at a price above
budget. If he rejects the
contract, he may get a more
favorable price if
the seller is bluffing, but he
may lose out on the location
and not be able to find
another one in time if it
is not. The manager is
making a decision in a state
of ___. risk
27.Janice is the owner of a
beauty salon. Her shop
operates in a leased property
on Main Street. The
owner of the building plans
to convert the property into a
dog grooming shop. Now
Janice has to select
a new location for her beauty
salon. She is using a rational
decision making model to
evaluate the
alternatives before her. Each
of her four options is feasible
and satisfies her decision
criteria. Which of
the following options should
Janice choose?Option C,
which has low financial costs
and low
nonfinancial costs
28.Which of the following is
true of decision makers in the
classical decision model?
They have
complete information about
the decision situation.
29.Blair works at a
convenience store. One of the
three slushy machines in the
store has clogged four
times this week. Blair is
weighing the advantages and
disadvantages of each of her
three choices:
repair the machine again,
replace it, or simply remove
it and be left with only two
machines. Blair is
currently ___.evaluating
alternatives
23.A _ refers to a condition in which the decision maker knows with reasonable certainty what the

alternatives are and what conditions are associated with each alternative. state of certainty

24.Light On! Power Company (LO!PO) is nearing capacity at its current St. Doraldo plant. For the past

three months, the general manager has been considering the acquisition and conversion of a nearby

production facility to increase LO!PO's output. He is only partially aware of the risks and

consequences associated with this option and has not yet evaluated all of his options. The general

manager is making a decision under conditions of ___. uncertainty

25.The site manager for a company is negotiating for a new site to build an office complex. After

several counter-offers, the seller gave the company a final offer. The manager has the option to accept

or reject the offer. If the manager accepts the offer, he gets a site in time to meet the relocation

schedule, but at a price above budget. If he rejects the contract, he may get a more favorable price if

the seller is bluffing, but he may lose out on the location and not be able to find another one in time if it

is not. The manager is making a decision in a state of ___. risk

27.Janice is the owner of a beauty salon. Her shop operates in a leased property on Main Street. The

owner of the building plans to convert the property into a dog grooming shop. Now Janice has to select

a new location for her beauty salon. She is using a rational decision making model to evaluate the

alternatives before her. Each of her four options is feasible and satisfies her decision criteria. Which of
the following options should Janice choose? Option C, which has low financial costs and low

nonfinancial costs

28.Which of the following is true of decision makers in the classical decision model? They have

complete information about the decision situation.

29.Blair works at a convenience store. One of the three slushy machines in the store has clogged four

times this week. Blair is weighing the advantages and disadvantages of each of her three choices:

repair the machine again, replace it, or simply remove it and be left with only two machines. Blair is

currently ___. evaluating alternatives

30.Which of the following is

a recommendation made by
the proponents of evidence-
based
management? Avoid basing
decisions on what has been
done in the past.
30.Which of the following is a recommendation made by the proponents of evidence- based

management? Avoid basing decisions on what has been done in the past.

31.What is escalation of
commitment? the tendency of
decision makers to become so
committed to the
courses of action suggested
by those decisions that they
stay with them, even when
the decisions
appear to have been wrong
32.WholePath Cereals
introduced a new line of
whole grain cereal for
children. For the second
quarter
in a row, sales are well below
forecast. Formal surveys have
shown that customers do not
like the taste
of the cereal, and even those
who bought it once are not
repeat customers. WholePath
invested a lot of
money in developing the new
recipe, as well as in
marketing to roll out the new
product line. They
cannot afford to lose that
investment, so they have
increased their advertising
budget to try to increase
enthusiasm about the product
and generate additional sales.
Which of the following
concepts is
illustrated in the scenario?
escalation of commitment
33.Bishop must select a new
supplier for ink before the
next print run for the
product's packaging or
risk missing a critical
shipping deadline. He sent
out requests for bids to three
vendors. The first bid he
received met his price point
and he accepted the bid
immediately, without waiting
for the other bids to
arrive or do any further
research. This is an example
of ___. satisficing
34.What model reflects the
subjective considerations that
often impact decision making
and explain
why, when a decision is made
with little regard for logic, it
can still turn out to be correct
?
administrative
35.Renee Ortiz, manager of
Bath and Beauty Boutique,
expects her staff to make a
certain amount of
decisions based on their
experience and the practice
they have in making
decisions in similar
situations. In other words, she
wants them to, at times, rely
on ___.intuition
37.One advantage of team
decision making is that:
better decisions generally
emerge.
38.When a group arrives at a
decision that seems to not be
in the best interest of the
organization but
resulted from a process that
avoided any conflict, it is
likely that ___ occurred.
groupthink
31.What is escalation of commitment? the tendency of decision makers to become so committed to the

courses of action suggested by those decisions that they stay with them, even when the decisions

appear to have been wrong

32.WholePath Cereals introduced a new line of whole grain cereal for children. For the second quarter

in a row, sales are well below forecast. Formal surveys have shown that customers do not like the taste
of the cereal, and even those who bought it once are not repeat customers. WholePath invested a lot of

money in developing the new recipe, as well as in marketing to roll out the new product line. They

cannot afford to lose that investment, so they have increased their advertising budget to try to increase

enthusiasm about the product and generate additional sales. Which of the following concepts is

illustrated in the scenario? escalation of commitment

33.Bishop must select a new supplier for ink before the next print run for the product's packaging or

risk missing a critical shipping deadline. He sent out requests for bids to three vendors. The first bid he

received met his price point and he accepted the bid immediately, without waiting for the other bids to

arrive or do any further research. This is an example of ___. satisficing

34.What model reflects the subjective considerations that often impact decision making and explain

why, when a decision is made with little regard for logic, it can still turn out to be correct ?

administrative

35.Renee Ortiz, manager of Bath and Beauty Boutique, expects her staff to make a certain amount of

decisions based on their experience and the practice they have in making decisions in similar

situations. In other words, she wants them to, at times, rely on ___.intuition

37.One advantage of team decision making is that: better decisions generally emerge.

38.When a group arrives at a decision that seems to not be in the best interest of the organization but

resulted from a process that avoided any conflict, it is likely that ___ occurred. groupthink

39.Taylor owns and manages a franchise sandwich shop in rural Texas. Most of his employees earn

minimum wage. Recently, there has been much attention on how difficult it is for workers to support

themselves on a minimum wage salary. The organization is under public scrutiny nationally, and

pressure to raise salaries for lower-end employees is escalating. The corporate office has created a task

force made up of influential and engaged franchise owners. The goal of the task force is to propose a

national policy that will be presented to all franchise owners. Members of the task force have been

instructed to openly discuss and consider the ramifications of increasing the minimum wage for all

franchise employees. The group has two months to agree upon the best course of action. The task force

is an example of a(n) ___ group.interacting

40.What type of group is a group in name only, as the members are brought together in a face-to-face

setting but do not talk to one another freely? Nominal

Quiz 3

1. Sandra is the warehouse manager at a bottling company. Employees are on a four-week schedule

during which each employee spends one week loading trucks, unloading trucks, verifying invoices, and

pulling inventory from storage. Sandra is using the job ___ approach to job design. rotation

3. What is delegation? the process by which a manager assigns a portion of his or her total workload to

others

4. James is the human resource manager at a large bottle manufacturing company. Ten years ago, when

the business moved to its current location, the company structured operations by grouping together

jobs that involved the same or similar activities. What type of departmentalization structure is this?

functional

5. At a car rental agency, reservations has to provide greeters with information about how many cars

are being rented and returned each day and at what time. The maintenance staff responsible for

cleaning and fueling the cars,

as well as performing other
routine maintenance, need to
know which
cars to prepare and when. If
any of these groups does not
do its jobs properly, the
others will be
affected. This is an example
of ___ interdependence.
reciprocal
7. When Lawrence opened
his accounting firm with his
wife Laura, it was just both
of them. Over the
years, Lawrence gained
expertise and a reputation in
the area of auditing, while
Laura handled
administrative tasks for him.
Lawrence's firm is now the
largest of its kind in the state
of Nebraska, but
unmanaged growth has led to
massive inefficiencies and
disorganization. Lawrence
has decided he
needs a legitimate and formal
system of authority at his
firm. The type of
organizational model
Lawrence needs to establish
for his firm is a(n) ___.
bureaucracy
8. The best examples of
bureaucracies today include:
government agencies
9. Which of the following is a
characteristic of the ideal
bureaucracy? A hierarchy of
positions
10. Ben's Beef Barn takes
one order at a time and
custom grills burgers or
steaks to the customer's
specifications. Ben's Beef
Barn uses ___ technology.
small-batch
11. When Lawrence opened
his accounting firm, he faced
a great deal of uncertainty.
Over the years,
Lawrence developed a
specialization in auditing and
his business environment
stabilized. Lawrence's
firm is now the largest of its
kind in the state of Nebraska.
Even though he has over 40
associates,
Lawrence retains the majority
of power and authority as the
founding manager.
Lawrence's accounting
firm is a(n) ___
organization.mechanistic
13. Two advantages of a ___
design are that it enhances
flexibility and gives
employees considerable
opportunities to learn new
skills.matrix
14. Delta Destinations is an
international business
operating in over 20
countries. It began as a
regional
hotel chain and then
expanded into travel and
vacation planning services.
The company evaluates
employees on their
demonstrated ability for
continuously improved
performance. Delta
Destinations
uses a ___ organization to
maximize the company's
ability to adapt to its
changing environment.
learning
cleaning and fueling the cars, as well as performing other routine maintenance, need to know which

cars to prepare and when. If any of these groups does not do its jobs properly, the others will be

affected. This is an example of ___ interdependence. reciprocal

7. When Lawrence opened his accounting firm with his wife Laura, it was just both of them. Over the

years, Lawrence gained expertise and a reputation in the area of auditing, while Laura handled

administrative tasks for him. Lawrence's firm is now the largest of its kind in the state of Nebraska, but

unmanaged growth has led to massive inefficiencies and disorganization. Lawrence has decided he

needs a legitimate and formal system of authority at his firm. The type of organizational model

Lawrence needs to establish for his firm is a(n) ___. bureaucracy

8. The best examples of bureaucracies today include: government agencies

9. Which of the following is a characteristic of the ideal bureaucracy? A hierarchy of positions

10. Ben's Beef Barn takes one order at a time and custom grills burgers or steaks to the customer's

specifications. Ben's Beef Barn uses ___ technology. small-batch

11. When Lawrence opened his accounting firm, he faced a great deal of uncertainty. Over the years,

Lawrence developed a specialization in auditing and his business environment stabilized. Lawrence's

firm is now the largest of its kind in the state of Nebraska. Even though he has over 40 associates,

Lawrence retains the majority of power and authority as the founding manager. Lawrence's accounting

firm is a(n) ___ organization mechanistic

13. Two advantages of a ___ design are that it enhances flexibility and gives employees considerable

opportunities to learn new skills. matrix

14. Delta Destinations is an international business operating in over 20 countries. It began as a regional

hotel chain and then expanded into travel and vacation planning services. The company evaluates

employees on their demonstrated ability for continuously improved performance. Delta Destinations
uses a ___ organization to maximize the company's ability to adapt to its changing environment.

learning

16. An example of an internal

force that drives an
organization toward change
is:workers' demand for a
change in working hours.
17. Chartab's analysis has
indicated that the market for
its products should grow
three to five percent
each of the next five years.
To prepare for this, Chartab
is making arrangements to
expand its
manufacturing facility and
increase staff to meet the
increased demand. In this
scenario, Chartab is
making a(n) ___ change.
planned
18. Changes in car emissions
standards forced automakers
to design and build more fuel
efficient
vehicles. In this situation, the
automakers are responding to
a(n) ___ force for change.
external
19. The Fed lowered adjusted
interest rates, making it
difficult for Chartab to get
the loans needed to
expand certain operations.
Chartab had to adjust its
production and sales
forecasts accordingly. In this
scenario, Chartab is
responding to an external
force for change in the ___
dimension.economic
20. The new CEO at Chartab
is a big believer in functional
organization structure and
has begun
implementing changes in the
organization to match this
structure. In this situation,
Chartab is
responding to a(n) ___ force
for change. internal
21. Which of the following is
an external force that drives
an organization toward
change?
Technological innovations in
the market
23. For years, Martin's
purchasing department has
used a cycle counting system
to monitor inventory
levels. Upper management
has decided to convert to an
automated perpetual
inventory system that will
reduce costs and improve
accuracy. Martin is aware of
his employees' anxiety about
the change.
During the conversion, he
made only the necessary
changes, announced those
changes well in advance,
16. An example of an internal force that drives an organization toward change is: workers' demand for a

change in working hours.

17. Chartab's analysis has indicated that the market for its products should grow three to five percent

each of the next five years. To prepare for this, Chartab is making arrangements to expand its

manufacturing facility and increase staff to meet the increased demand. In this scenario, Chartab is

making a(n) ___ change. planned

18. Changes in car emissions standards forced automakers to design and build more fuel efficient

vehicles. In this situation, the automakers are responding to a(n) ___ force for change. external

19. The Fed lowered adjusted interest rates, making it difficult for Chartab to get the loans needed to

expand certain operations. Chartab had to adjust its production and sales forecasts accordingly. In this

scenario, Chartab is responding to an external force for change in the ___ dimension. economic

20. The new CEO at Chartab is a big believer in functional organization structure and has begun

implementing changes in the organization to match this structure. In this situation, Chartab is

responding to a(n) ___ force for change. internal

21. Which of the following is an external force that drives an organization toward change?

Technological innovations in the market

23. For years, Martin's purchasing department has used a cycle counting system to monitor inventory

levels. Upper management has decided to convert to an automated perpetual inventory system that will

reduce costs and improve accuracy. Martin is aware of his employees' anxiety about the change.

During the conversion, he made only the necessary changes, announced those changes well in advance,

and allowed time for employees to adjust to new ways of doing things. This ___ technique was an

effective way for Martin to overcome resistance to change. facilitation

24. Which of the following is used to overcome resistance to organizational change? force-field

analysis

25. Employees at Chartab Industries feel that they are underpaid. They took their complaint to
management. In response, management was able to collect data from the industry to show that the firm

pays a competitive wage and offers excellent benefits. In this scenario, Chartab management is trying

to change ___.perceptions

26. What type of OD technique is intended to promote overall group effectiveness? team building

27. In response to the Affordable Care Act, Chartab Industries had to make significant changes to the

health insurance segment of its employee benefits package. This is an example of a change in the area

of ___.organization structure and design

28. The management at BigWell Industries understands the need to innovate in order to remain

competitive. Unfortunately, BigWell does not have the creative personnel on staff to drive innovations,

and lacks the budget for any new hires this year. BigWell's failure to innovate can be blamed on what?

lack of resources

29. EvruTech developed an innovative new way to deliver products to its customers. At this point, most

companies in the industry have access to this delivery method and are using it. EvruTech's new

delivery method is what type of innovation? process

30. ___ innovations are changes in the physical characteristics or performance of existing products or

services or the creation of brand-new products or services. Product

32. Zero Defect Machinery (ZDM) is a mid-sized tool and die fabrication shop located in Peoria, IL.

The company services several large manufacturing accounts based in the Illinois River Valley. . As part

of its cost-containment measures, all hourly employees are limited to a 40-hour work week so as not to

incur overtime pay. ZDM maintains these guidelines in order to satisfy requirements of the ___. Fair

Labor Standards Act

34. Benjamin needs to hire a new staff member. Where can he get information about applicants'

previous work history and educational backgrounds? application blank

35. How does BARS overcome some of the limitations of standard rating scales? Each point on the

scale is accompanied by a behavioral anchor.

36. Edna is a manager at TruTech Enterprises. She appraises her staff's performance by measuring their

actual output. What might keep those appraisals from being fair? opportunity bias

37. At TruTech Enterprises, the managers are evaluated by their boss, their peers, and their

subordinates. This is known as ___. 360-degree feedback

38. The ___ decision is a management policy decision about whether a firm wants to pay above, at, or

below the going rate for labor in the industry or the geographic area. wage-level

39. ___ is an attempt to assess the worth of each job relative to other jobs. Job evaluation

40. Tango Toppers is a chain of taco restaurants in the Midwest. Last year, management began

recruiting Hispanic chefs from U.S.-Mexico border states to help innovate the company's product

offering. When the job was given to one of those Hispanic chefs, a relatively recent hire, who Tim felt

has less managerial experience than he does and is far less qualified for the job, Tim became angry and

started causing trouble for the company. What is the primary source of this conflict? Tim feels the other

individual was promoted because of his diversity status.

41. ___ may arise if there is an environment of fear, distrust, or individual prejudice. Conflict

42. For employees to form a

new local union, several
things must occur. First,
employees must become
interested in having a union.
The second step is to: collect
employees' signatures on
authorization
cards.
44. Delta Destinations is an
international business
operating in over 20
countries. It began as a
regional
hotel chain and then
expanded into travel and
vacation planning services.
Delta Destinations needs to
be a highly adaptable
organization to respond to
continually evolving
customer expectations. The
company relies heavily on
employees who add
intellectual value, especially
those with experience in
digital and socially
interactive technologies.
Delta Destinations relies
heavily on ___ workers.
knowledge
45. Which of the following is
NOT a reason for diversity as
a source of conflict? Conflict
can arise
when diversity is understood.
Quiz 4
2. Renee works for a
landscaping company. She
would like to make more
money. After speaking with
her manager, Renee took on
some of the harder, less
desirable jobs, with the idea
that this type of work
would result in a higher
hourly wage. She has done
this work for two weeks, and
has not yet received a
raise. So she is feeling even
more frustrated and less
motivated to work hard. At
this point, Renee is at
what step in the motivation
framework? evaluation of
need satisfaction
3. Richard is a contractor
who hires a crew to help him
during his busy season. As a
small employer, he
personally selects capable
team members with solid
construction experience.
Daniel has worked on
Richard's crew for five years.
The job site and expectations
are consistent with those in
previous years.
Yet this year Daniel has been
both unreliable and
unproductive. ___ is most
likely the cause of Daniel's
poor performance.A lack of
motivation
4. According to Maslow's
hierarchy of needs theory,
belongingness needs: relate
to social processes.
5. Ella is a high school
student with a high need for
achievement. Which of the
following is most likely
to be true of Ella?She has a
desire to assume personal
responsibility.
6. Maxwell has a wife and
two children. Struggling to
cover daily and monthly
living expenses, both
he and his wife work full-
time jobs to support their
family of four. In addition,
Maxwell works a
second job on weekends in
hope of being able to
purchase their first home next
year. He and his wife
have no free time to socialize
or pursue personal interests
because of their busy
schedule. Based on
Maslow's hierarchy of needs,
Maxwell is currently striving
to meet his ___ needs.
security
7. ___ theory suggests that
motivation depends on how
much we want something and
how likely we
think we are to get it.
Expectancy
8. Brianna's employer has
announced a goal of
increasing production by 10
percent. In order to
accomplish that, Brianna's
group must produce twelve
more units each day, a
challenging, but
reasonable, number. Brianna
recognizes that this is her
new goal. However, there is
no extra reward for
reaching it, so she is not
willing to work harder to
produce the extra units.
Which attribute of the
expanded goal-setting theory
is not being met in this
example?commitment
9. ___ contends that people
are motivated to seek social
parity in the rewards they
receive for
performance. Equity theory
10. Ahmed has a
management by wandering
around leadership style. He
stops by each of his
departments at least once a
day, interacting with
employees throughout the
office. When he sees
behavior that he wants to
discourage, he withholds
praise. What type of
reinforcement method is
Ahmed exercising? extinction
11. A number of employees
at Madlo Tree Service come
to work late, which disrupts
scheduling and
overall productivity. The
managers clearly defined this
behavior as something to be
improved upon.
They then introduced a
reward schedule based upon
punctuality, providing
rewards for individuals and
42. For employees to form a new local union, several things must occur. First, employees must become

interested in having a union. The second step is to: collect employees' signatures on authorization

cards.

44. Delta Destinations is an international business operating in over 20 countries. It began as a regional

hotel chain and then expanded into travel and vacation planning services. Delta Destinations needs to

be a highly adaptable organization to respond to continually evolving customer expectations. The

company relies heavily on employees who add intellectual value, especially those with experience in

digital and socially interactive technologies. Delta Destinations relies heavily on ___ workers.

knowledge

45. Which of the following is NOT a reason for diversity as a source of conflict? Conflict can arise

when diversity is understood.

Quiz 4

2. Renee works for a landscaping company. She would like to make more money. After speaking with

her manager, Renee took on some of the harder, less desirable jobs, with the idea that this type of work

would result in a higher hourly wage. She has done this work for two weeks, and has not yet received a

raise. So she is feeling even more frustrated and less motivated to work hard. At this point, Renee is at

what step in the motivation framework? evaluation of need satisfaction

3. Richard is a contractor who hires a crew to help him during his busy season. As a small employer, he

personally selects capable team members with solid construction experience. Daniel has worked on

Richard's crew for five years. The job site and expectations are consistent with those in previous years.

Yet this year Daniel has been both unreliable and unproductive. ___ is most likely the cause of Daniel's
poor performance.A lack of motivation

4. According to Maslow's hierarchy of needs theory, belongingness needs: relate to social processes.

5. Ella is a high school student with a high need for achievement. Which of the following is most likely

to be true of Ella? She has a desire to assume personal responsibility.

6. Maxwell has a wife and two children. Struggling to cover daily and monthly living expenses, both

he and his wife work full-time jobs to support their family of four. In addition, Maxwell works a

second job on weekends in hope of being able to purchase their first home next year. He and his wife

have no free time to socialize or pursue personal interests because of their busy schedule. Based on

Maslow's hierarchy of needs, Maxwell is currently striving to meet his ___ needs. security

7. ___ theory suggests that motivation depends on how much we want something and how likely we

think we are to get it. Expectancy

8. Brianna's employer has announced a goal of increasing production by 10 percent. In order to

accomplish that, Brianna's group must produce twelve more units each day, a challenging, but

reasonable, number. Brianna recognizes that this is her new goal. However, there is no extra reward for

reaching it, so she is not willing to work harder to produce the extra units. Which attribute of the

expanded goal-setting theory is not being met in this example? commitment

9. ___ contends that people are motivated to seek social parity in the rewards they receive for

performance. Equity theory

10. Ahmed has a management by wandering around leadership style. He stops by each of his

departments at least once a day, interacting with employees throughout the office. When he sees

behavior that he wants to discourage, he withholds praise. What type of reinforcement method is

Ahmed exercising? extinction

11. A number of employees at Madlo Tree Service come to work late, which disrupts scheduling and

overall productivity. The managers clearly defined this behavior as something to be improved upon.

They then introduced a reward schedule based upon punctuality, providing rewards for individuals and
to the staff as a whole when
certain goals are met. What
technique is Madlo using?
organizational
behavior modification
12. TruTech recently moved
to a new office complex
about 10 miles from its
previous location.
TruTech conducted an
employee survey and found
that many employees felt
constrained by their job
schedule and were beginning
to feel resentment toward the
company. In an effort to
counter this,
TruTech wants to introduce a
new work schedule program
on a trial basis. In assessing
the survey
responses, the managers
noted that a significant
number of employees felt that
their work day was too
long because of the amount
of time it took them to travel
between home and the new
location. What
type of work schedule should
TruTech try? Telecommuting
13. Eva has worked in the
accounts payable department
at her firm for over 20 years.
Her job has
evolved during this time to
accommodate advancements
in computer technology and
the need to make
productivity gains. Most of
those changes have
eliminated simpler tasks, so
the job itself has become
more sophisticated. Eva's
husband has recently had
some health issues, and Eva
is struggling to
maintain a full-time work
schedule. Which of the
following .. Job sharing
14. To have the best chance
of encouraging employees to
work harder or better,
rewards need to be tied
specifically to ___
performance
15. TruTech just instituted an
organization-wide incentive
in which a certain amount of
money, based
on the company's earnings, is
placed into a pool. At the end
of the year, that money is
evenly divided
and distributed to all
employees. This type of
reward system is an example
of ___. profit sharing
16. Steve's usual method for
getting his staff to do their
jobs is to threaten to dock
their pay or put
reprimands in their files if
they do not comply. This is
an example of ___ power.
coercive
17. Diane is the department
head of the cardiac wing at
Jenkins Hospital in Miami,
Florida. She is
considered a great leader. No
one at the hospital has more
experience than Diane in the
field of
cardiology. In addition, she
has been instrumental in
establishing the systems and
policies that have
been adopted throughout the
hospital. In addition
to the staff as a whole when certain goals are met. What technique is Madlo using? organizational

behavior modification

12. TruTech recently moved to a new office complex about 10 miles from its previous location.

TruTech conducted an employee survey and found that many employees felt constrained by their job

schedule and were beginning to feel resentment toward the company. In an effort to counter this,

TruTech wants to introduce a new work schedule program on a trial basis. In assessing the survey

responses, the managers noted that a significant number of employees felt that their work day was too

long because of the amount of time it took them to travel between home and the new location. What

type of work schedule should TruTech try? Telecommuting

13. Eva has worked in the accounts payable department at her firm for over 20 years. Her job has

evolved during this time to accommodate advancements in computer technology and the need to make

productivity gains. Most of those changes have eliminated simpler tasks, so the job itself has become

more sophisticated. Eva's husband has recently had some health issues, and Eva is struggling to
maintain a full-time work schedule. Which of the following .. Job sharing

14. To have the best chance of encouraging employees to work harder or better, rewards need to be
tied

specifically to ___ performance

15. TruTech just instituted an organization-wide incentive in which a certain amount of money, based

on the company's earnings, is placed into a pool. At the end of the year, that money is evenly divided

and distributed to all employees. This type of reward system is an example of ___. profit sharing

16. Steve's usual method for getting his staff to do their jobs is to threaten to dock their pay or put

reprimands in their files if they do not comply. This is an example of ___ power. coercive

17. Diane is the department head of the cardiac wing at Jenkins Hospital in Miami, Florida. She is

considered a great leader. No one at the hospital has more experience than Diane in the field of

cardiology. In addition, she has been instrumental in establishing the systems and policies that have

been adopted throughout the hospital. In addition to powers she has because of her position in the

organization, Diane has ___

power. expert
18. The use of non-coercive
influence to shape the group's
goals and motivate behavior
toward the
achievement of those goals is
the definition of the
___.process of leadership
19. Leaders using
consideration behavior:
attempt to establish a friendly
and supportive climate.
21. Caleb manages the
contract division of the
largest property management
company in New England.
His division is full of high
performers in terms of
processing volume and speed.
However, absenteeism
is high among his employees.
Many members of his
department are openly
dissatisfied with their jobs.
Using the Managerial Grid,
Caleb can improve the
effectiveness of his
leadership style by increasing
his concern for ___. people
22. Jordan Automotives is a
large producer of parts used
by U.S. automakers. By
today's standards, the
company's mainframe
computer system is
antiquated. Requirements for
car manufacturers are so
stringent that Jordan
Automotives risks losing its
supplier certification status if
a significant upgrade is
not made. In fact, a highly-
integrated system that links
MRP, production, inventory,
and sales is
warranted. The costs of such
a system are high, and the
conversion process is
extensive. Because it
involves dramatic changes to
job and process designs,
management anticipates
resistance throughout
the company. Facing the
decision for a major
computer upgrade, which
situational leadership model
is
best suited to prescribe
appropriate leadership
behavior at Jordan
Automotive? Vroom's
decision tree
approach
23. Which style of leadership
identified in LPC theory is
similar to job-centered and
initiating-structure
behaviors in the generic
approaches to leadership?
task oriented
to powers she has because of her position in the organization, Diane has ___ power. expert

18. The use of non-coercive influence to shape the group's goals and motivate behavior toward the

achievement of those goals is the definition of the ___.process of leadership

19. Leaders using consideration behavior: attempt to establish a friendly and supportive climate.

21. Caleb manages the contract division of the largest property management company in New England.

His division is full of high performers in terms of processing volume and speed. However, absenteeism

is high among his employees. Many members of his department are openly dissatisfied with their jobs.

Using the Managerial Grid, Caleb can improve the effectiveness of his leadership style by increasing

his concern for ___. people

22. Jordan Automotives is a large producer of parts used by U.S. automakers. By today's standards, the

company's mainframe computer system is antiquated. Requirements for car manufacturers are so

stringent that Jordan Automotives risks losing its supplier certification status if a significant upgrade is

not made. In fact, a highly-integrated system that links MRP, production, inventory, and sales is

warranted. The costs of such a system are high, and the conversion process is extensive. Because it

involves dramatic changes to job and process designs, management anticipates resistance throughout

the company. Facing the decision for a major computer upgrade, which situational leadership model is

best suited to prescribe appropriate leadership behavior at Jordan Automotive? Vroom's decision tree

approach

23. Which style of leadership identified in LPC theory is similar to job-centered and initiating-structure

behaviors in the generic approaches to leadership? task oriented

24. Jordan Automotives is a

large producer of parts used
by U.S. automakers. By
today's standards, the
company's mainframe
computer system is
antiquated. . Management
anticipates resistance
throughout
the company. In choosing a
situational leadership model
to support the company's
needs, which of the
following factors is most
important in this scenario?
Subordinate participation in
the decision-making
process
25. ___ is a concept that
identifies situations in which
leader behaviors are
neutralized or replaced by
characteristics of the
subordinate, the task, and the
organization. Substitutes for
leadership
26. CEO George Buckley of
3M is making the firm more
efficient and profitable while
maintaining a
leadership role in innovation.
He changed the reward
system, overhauled
procedures, and restructured
the firm. Buckley is a(n) ___
leader. transformational
27. Eva has worked in the
accounts payable department
at her firm for over 20 years.
Her job has
changed during this time as
advancements in computer
technology have essentially
eliminated all
potential for processing
errors. Eva operates with
little supervision because of
her extensive experience
and the routine nature of her
job. Based on her status, Eva
should be managed with a
___ form of
leadership substitute
28. Megawatt Manufacturing
is a 125 year-old U.S.
manufacturing firm. Until
recently, the
overwhelming majority of
workers in the assembly plant
were white men. Russell, the
new plant
manager, is one of those new
hires. He has worked at a
number of manufacturing
plants throughout the
country and has experience
working with and managing a
diverse work force. Russell
was hired for his
___ leadership skills. cross-
cultural
29. A manager who threatens
to withhold support or
rewards is ___ as a political
tactic. using coercion
30. Rachel works in a male-
dominated industry. She is a
passionate advocate for
increasing gender
diversity. For years she has
championed the recruitment
and advancement of qualified
female
employees at her firm. As she
worked her way up the
corporate ladder, Rachel's
influence increased.
Rachel's efforts to further her
goals are an example of ___
behavior conducted to
achieve preferred
outcomes. political
31. The managers at Moto To
Go, a large rental car
company, have been
reviewing processes in one of
its divisions. They have
discovered a certain deviation
and have decided, at this
time, to change the
standard to meet that
deviation.
24. Jordan Automotives is a large producer of parts used by U.S. automakers. By today's standards, the

company's mainframe computer system is antiquated. . Management anticipates resistance throughout

the company. In choosing a situational leadership model to support the company's needs, which of the

following factors is most important in this scenario? Subordinate participation in the decision-making

process

25. ___ is a concept that identifies situations in which leader behaviors are neutralized or replaced by

characteristics of the subordinate, the task, and the organization. Substitutes for leadership

26. CEO George Buckley of 3M is making the firm more efficient and profitable while maintaining a

leadership role in innovation. He changed the reward system, overhauled procedures, and restructured

the firm. Buckley is a(n) ___ leader. transformational

27. Eva has worked in the accounts payable department at her firm for over 20 years. Her job has

changed during this time as advancements in computer technology have essentially eliminated all

potential for processing errors. Eva operates with little supervision because of her extensive experience

and the routine nature of her job. Based on her status, Eva should be managed with a ___ form of

leadership substitute

28. Megawatt Manufacturing is a 125 year-old U.S. manufacturing firm. Until recently, the

overwhelming majority of workers in the assembly plant were white men. Russell, the new plant

manager, is one of those new hires. He has worked at a number of manufacturing plants throughout the

country and has experience working with and managing a diverse work force. Russell was hired for his

___ leadership skills. cross-cultural

29. A manager who threatens to withhold support or rewards is ___ as a political tactic. using coercion

30. Rachel works in a male-dominated industry. She is a passionate advocate for increasing gender

diversity. For years she has championed the recruitment and advancement of qualified female

employees at her firm. As she worked her way up the corporate ladder, Rachel's influence increased.

Rachel's efforts to further her goals are an example of ___ behavior conducted to achieve preferred
Outcomes . political

31. The managers at Moto To Go, a large rental car company, have been reviewing processes in one of

its divisions. They have discovered a certain deviation and have decided, at this time, to change the

standard to meet that deviation. Which step have they reached in the control process? considering

corrective action

32. ___ is the regulation of organizational activities in such a way as to facilitate goal attainment.

Control

33. Stan works for Moto To Go, a large rental car company. Before he was able to work independently

in his job, he had to complete four training courses. Stan had to pass each course with a minimum

achievement level of 90%. Moto To Go's new employee training program is a method of control over

the company's ___ resources. human

34. Stan works for Moto To Go, a large rental car company. Before he was able to work independently

in his job, he had to complete four training courses. Stan must pass each course with a minimum

achievement level of 90%. The 90% achievement level is a control ___ set in the first step of the

control process. standard

35. Quality control is a type of ___ control. operations

36. Tracy is a quality assurance agent at Purity Water Filtration Systems. The company uses a reverse

osmosis double pass system to purify water for industrial applications. Water purity is monitored

continuously through the filtration operation to achieve 99% removal of total dissolved solids (TDS)

and 97% of naturally occurring organics. This afternoon, water tested at the end of the batch run

31. The managers at Moto To

Go, a large rental car
company, have been
reviewing processes in one of
its divisions. They have
discovered a certain deviation
and have decided, at this
time, to change the
standard to meet that
deviation. Which step have
they reached in the control
process? considering
corrective action
32. ___ is the regulation of
organizational activities in
such a way as to facilitate
goal attainment.
Control
33. Stan works for Moto To
Go, a large rental car
company. Before he was able
to work independently
in his job, he had to complete
four training courses. Stan
had to pass each course with
a minimum
achievement level of 90%.
Moto To Go's new employee
training program is a method
of control over
the company's ___ resources.
human
34. Stan works for Moto To
Go, a large rental car
company. Before he was able
to work independently
in his job, he had to complete
four training courses. Stan
must pass each course with a
minimum
achievement level of 90%.
The 90% achievement level
is a control ___ set in the first
step of the
control process. standard
35. Quality control is a type
of ___ control. operations
36. Tracy is a quality
assurance agent at Purity
Water Filtration Systems.
The company uses a reverse
osmosis double pass system
to purify water for industrial
applications. Water purity is
monitored
continuously through the
filtration operation to achieve
99% removal of total
dissolved solids (TDS)
and 97% of naturally
occurring organics. This
afternoon, water tested at the
end of the batch run
indicated TDS levels of 1.8%. Measuring TDS and organic content after the filtration process is a form

of ___ operational control. postaction

37. Stan works for Moto To Go, a large rental car company. Before he was able to work independently

in his job, he had to complete four training courses. Stan must pass each course with a minimum

achievement level of 90%. Moto To Go's new employee training program represents a ___ form of

operational control. Preliminary

38. Everyone who works at Smiles Elementary School must go through a thorough background check

and drug testing before being hired. This is an example of ___ control. preliminary

39. Maria is the controller for a specialty spice company. She has been analyzing the company's

various financial statements. Right now she is reviewing a list of the assets and liabilities that the

company currently holds. What is Maria looking at? a balance sheet

40. Maria is the controller for a specialty spice company. She has been analyzing the company's

various financial statements. Right now she is focusing on the long-term financial obligations of the

company. What type of ratio should she calculate to determine if the company has the ability to meet

those obligations? debt

41. Slim Pickin's is a small start-up company located in Kansas City, MO. Its owner, Sharon,

developed a line of gluten- and dairy-free power bars that is gaining the attention of health-minded

consumers and those with diet restrictions. Slim Pickin's has few formal job assignments or work

boundaries. Everyone pitches in where needed. Sharon distributes a generous share of profits with all

of the workers equally. As Sharon continues to build her organization, a ___ type of structural control

is recommended to ensure that the organizational design is achieving its intended results. decentralized
42. Which of the following is true of organizations using bureaucratic control? They rely on a strict

rules and a rigid hierarchy.

43. ___ control is aimed at ensuring that an organization is maintaining an effective alignment with its

environment and moving toward achieving its strategic goals. Strategic

44. The employees at LWC Co. take on new projects every three to four months. Elaine finished her

current project four days ahead of schedule. This is the second time this year she has beat her schedule.

However, rather than turning in the completed work and securing her next assignment, Elaine holds on

to the project until the due date. She is concerned that if she consistently beats her deadlines, the

manager will start giving her shorter schedules on all her projects. Elaine's resistance to control is

based on ___. rewards for inefficiency

45. It is important that the customer service techs at LWC Co. wear uniforms so they are easily

recognizable when they go out to service accounts. Whenever changes need to be made to the

uniforms, various options are assembled and the service techs are polled to help choose the new

uniforms. LWC is using ___ to reduce resistance to control. Participation

Chapter 1

1. What is a characteristic of the art, rather than the science, of management? Intuitive

2. _____ management
deals with improving the
performance of individual
employees. Scientific
3. 3. _____ refers to a
normal process leading to
system decline. Entropy
4. 4. _____ interact with
their environment. Open
systems
5. 5. What is often
considered to be the most
important and most
challenging of all
management activities?
Leading
6. 6. The managerial
function of controlling
 involves: monitoring an
organization's progress
toward its
7. goals.
8. 7. An individual who
gets along well with others
at all levels in the
organization is said to have
good
9. _____ skills.
Interpersonal
2. _____ management deals with improving the performance of individual employees. Scientific
3. _____ refers to a normal process leading to system decline. Entropy
4. _____ interact with their environment. Open systems
5. What is often considered to be the most important and most challenging of all management
activities? Leading
6. The managerial function of controlling involves: monitoring an organization's progress toward
its goals.
7. An individual who gets along well with others at all levels in the organization is said to have good
_____ skills. Interpersonal
8. What type of manager
would be responsible for
supervising and
coordinating the activities
of
9. operating employees?
first-line manager
8. What type of manager would be responsible for supervising and coordinating the activities
of operating employees? first-line manager

9. What area of classical

management should you
study to learn more about
managing the total
10. organization?
administrative
11. 10. When considering
the basic management
functions, decision
making is part of what
process?
12. Planning
13. 11. _____skills are
necessary to accomplish
or understand the specific
kind of work done in an
14. organization.
Technical
15. 12. When the right
decisions are made and
 implemented, the
management process is
considered to be
16. _____. effective
17. 13. Selecting the
course of action that
would most likely lead to
success would be
included in which
18. management function?
Planning
19. 14. What is a Theory
X assumption?
20. People prefer to be
directed and to avoid
responsibility.
21. 15. A(n) _____ is an
interrelated set of
elements functioning as a
whole. system
22. 16. Neil is known to
take a very scientific
approach to management.
When making decision,
he seems
23. to be _____. objective
 24. 17. _____ is a
pessimistic and negative
view of workers
consistent with the views
of scientific
25. management. Theory
X
10. What area of classical management should you study to learn more about managing the total
organization? Administrative
11. When considering the basic management functions, decision making is part of what process?
Planning
12. _____skills are necessary to accomplish or understand the specific kind of work done in an
organization. Technical
13. When the right decisions are made and implemented, the management process is considered
to be _____. Effective
14. Selecting the course of action that would most likely lead to success would be included in which
management function? Planning
15. What is a Theory X assumption? People prefer to be directed and to avoid responsibility.
16. A(n) _____ is an interrelated set of elements functioning as a whole. System
17. Neil is known to take a very scientific approach to management. When making decision, he
seems to be _____. Objective
18. _____ is a pessimistic and negative view of workers consistent with the views of scientific
management. Theory X

19. CHAPTER 2
20. 1. As part of the task
environment, _____ work
together in joint ventures
or similar arrangements.
Strategic
21. partners
22. 2. Which of the
following is a part of an
organization's general
environment? Interest rates
23. 3. Which of the
following is a dimension of
an organization's task
environment? Regulators
24. 4. What type of regulator
is formed by its members
to attempt to influence
organizations?
25. interest group
26. 5. The _____
environment is everything
outside an organization's
boundaries that might
affect it. external
27. 6. The board of directors
is part of an organization's
_____ environment.
Internal
28. 7. What is a key
disadvantage to licensing
agreements as an approach
to internationalization?
inflexibility
29. 8. The language, values,
symbols, and beliefs that
guide behavior in a country
are that country's
30. _____. cultural
environment
31. 9. _____ occurs when a
firm headquartered in one
country, purchases
 operating facilities in a
foreign country.
32. Direct investment
33. 10. The _____ is the first
and most important
international market
system. European Union
34. 11. A disadvantage of
direct investment is:
greater economic risk.
35. 12. The United States,
Canada, and Mexico
entered into what
 agreement to eliminate
barriers to trade among
36. them? NAFTA
37. CHAPTER 3:
38. 1. What is true of a
tactical plan? It is
developed to implement
specific parts of a strategic
plan.
39. 2. _____ goals are set by
and for lower-level
managers. Operational
40. 3. _____ outlines the
organization's purpose,
 premises, values, and
directions. The mission
41. 4. One purpose of _____
is to provide a source of
motivation for an
organization's employees.
42. goals
43. 5. The planning process
takes place within a(n)
_____ context.
environmental
44. 6. _____ plans are set by
the board of directors and
top management. Strategic
45. 7. An organization that
competes in dozens or even
hundreds of markets is
called a(n) _____.
46. conglomerate
47. 8. _____ refers to the
methods by which
strategies are
operationalized or executed
within the
48. organization. Strategy
implementation
49. 9. _____ is an
organizational strength
 possessed by only a small
number of competing
firms. A
50. distinctive competence
51. 10. An organizational
_______is an area that
increases the difficulty of
an organization performing
52. at a high level. threat
CHAPTER 2

1. As part of the task environment, _____ work together in joint ventures or similar arrangements.
Strategic partners

2. Which of the following is a part of an organization's general environment? Interest rates

3. Which of the following is a dimension of an organization's task environment? Regulators

4. What type of regulator is formed by its members to attempt to influence organizations? interest
group

5. The _____ environment is everything outside an organization's boundaries that might affect it.
External

6. The board of directors is part of an organization's _____ environment. Internal

7. What is a key disadvantage to licensing agreements as an approach to internationalization?

Inflexibility
8. The language, values, symbols, and beliefs that guide behavior in a country are that country's_____.
cultural environment

9. _____ occurs when a firm headquartered in one country, purchases operating facilities in a foreign
country. Direct investment

10. The _____ is the first and most important international market system. European Union

11. A disadvantage of direct investment is: greater economic risk.

12. The United States, Canada, and Mexico entered into what agreement to eliminate barriers to trade
among them? NAFTA

CHAPTER 3:

1. What is true of a tactical plan? It is developed to implement specific parts of a strategic plan.2. _____
goals are set by and for lower-level managers. Operational3. _____ outlines the organization's purpose,
premises, values, and directions. The mission4. One purpose of _____ is to provide a source of
motivation for an organization's employees. goals5. The planning process takes place within a(n) _____
context. environmental6. _____ plans are set by the board of directors and top management. Strategic7.
An organization that competes in dozens or even hundreds of markets is called a(n) _____.
conglomerate8. _____ refers to the methods by which strategies are operationalized or executed within
the organization. Strategy implementation9. _____ is an organizational strength possessed by only a
small number of competing firms. A distinctive competence10. An organizational _______is an area that
increases the difficulty of an organization performing at a high level. threat

_____ innovations are changes in the way products or services are manufactured, created, or

distributed. Process

_____ is a period of high economic performance for an organization. Application growth

What are the two types of technical innovations? product and process

What is the second stage in the organizational innovation process? innovation application

What is the second stage in the organizational innovation process? Applying

Which of the following is true of an incremental innovation? It modifies existing products and

processes.

A person who develops new businesses within the context of a large organization is an _____.

Intrapreneur

_____ innovations refer to a new product, service, or technology that modifies an existing one.

Incremental

1. The fourth step in the motivation framework is the _____. evaluation of need satisfaction

2. _____ is the set of forces that cause people to behave in certain ways. Motivation
3. Which of the following is true of motivation? The motivation process begins with a need

deficiency.

4. Which of the following encompasses the resources needed to do the job? work environment

5. According to Maslow's hierarchy of needs theory, belongingness needs: relate to social

processes.

6. _____ refer(s) to an approach to motivation that tries to answer the question "What factors

motivate people?" Content perspectives

7. According to Maslow's hierarchy of needs theory, the desire for housing and clothing is a part of

_____ needs. Security

8. What need, similar to Maslow's belongingness, is a desire for human companionship and

acceptance? Affiliation

9. _____ theory suggests that motivation depends on how much we want something and how

likely we think we are to get it. Expectancy

10. The Porter-Lawler extension of expectancy theory states that? high performance leads to high

satisfaction

11. Equity theory suggests that people view their outcomes and inputs in the form of a ratio and

then compare it to _____. someone else's ratio

12. In goal-setting theory, the extent to which a goal is challenging and requires effort is called goal

_____. Difficulty

13. _____ contends that people are motivated to seek social parity in the rewards they receive for

performance. Equity theory

14. According to the goal-setting theory, an employee is motivated to perform if his or her goals

are: clear and precise.

76. _____ is the set of organizational activities directed at attracting, developing, and
maintaining
an effective workforce. Human resource management.
77. Benjamin needs to hire a new staff member. What selection tool should he use if he wants a
predictor of job success? Tests
78. Which of the following job elements is listed under the job specification? Abilities
79. _______ is the process of attracting qualified individuals to apply for jobs that are open.
Recruiting
80. _____ means considering present employees as candidates for openings. Internal recruiting
81. _____ refers to a formal assessment of how well an employee is doing in his or her job.
Performance appraisal
82. ___ is allowing the assessment of an employee on one dimension to spread to ratings of that
employee on other dimensions Halo error
83. In HRM, _____ refers to teaching managers and professionals the skills needed for both
present
and future jobs. development
84. Which of the following is an example of an employee service benefit? recreational
opportunities
85. Pay for sick leave, workers' compensation, and pension plans are examples of _____.
Benefits
86. _____ is an attempt to assess the worth of each job relative to other jobs. Job evaluation
87. Many organizations are finding that diversity can be a source of _____ in the marketplace.
competitive advantage
88. Which of the following is an individual strategy for managing diversity? Tolerance
89. Organizations that foster diversity tend to have higher levels of _____. Productivity
90. Which of the following is an organizational approach to managing diversity and
multiculturalism? language training
91. Which of the following is NOT true of workforce diversity? It leads to a misunderstanding of
different market segments.
92. _____ may arise if there is an environment of fear, distrust, or individual prejudice. Conflict
93. Issues of wages, work hours, job security, and discipline are handled through the process of
_____. collective bargaining
94. How does a new union organize itself? by officially signing up members and electing officers
95. Membership in labor unions: increased during a recession in 2008.
96. Part-time workers are: contingent workers.
97. Knowledge workers tend to work in _____. Technology
98. Which of the following is a category of contingent workers? independent contractors
99. Which of the following is true of contingent workers? They should be called in for well-
defined periods of time
76. _____ is the set of
organizational activities
directed at attracting,
developing, and maintaining
an effective workforce.
Human resource
management.
77. Benjamin needs to hire a
new staff member. What
selection tool should he use if
he wants a
predictor of job success?
Tests
78. Which of the following
job elements is listed under
the job specification?
Abilities
79. _______ is the process of
attracting qualified
individuals to apply for jobs
that are open.
Recruiting
80. _____ means considering
present employees as
candidates for openings.
Internal recruiting
81. _____ refers to a formal
assessment of how well an
employee is doing in his or
her job.
Performance appraisal
82. ___ is allowing the
assessment of an employee
on one dimension to spread
to ratings of that
employee on other
dimensions Halo error
83. In HRM, _____ refers to
teaching managers and
professionals the skills
needed for both present
and future jobs. development
84. Which of the following is
an example of an employee
service benefit? recreational
opportunities
85. Pay for sick leave,
workers' compensation, and
pension plans are examples
of _____. Benefits
86. _____ is an attempt to
assess the worth of each job
relative to other jobs. Job
evaluation
87. Many organizations are
finding that diversity can be a
source of _____ in the
marketplace.
competitive advantage
88. Which of the following is
an individual strategy for
managing diversity?
Tolerance
89. Organizations that foster
diversity tend to have higher
levels of _____. Productivity
90. Which of the following is
an organizational approach to
managing diversity and
multiculturalism? language
training
91. Which of the following is
NOT true of workforce
diversity? It leads to a
misunderstanding of
different market segments.
92. _____ may arise if there
is an environment of fear,
distrust, or individual
prejudice. Conflict
93. Issues of wages, work
hours, job security, and
discipline are handled
through the process of
_____. collective bargaining
94. How does a new union
organize itself? by officially
signing up members and
electing officers
95. Membership in labor
unions: increased during a
recession in 2008.
96. Part-time workers are:
contingent workers.
97. Knowledge workers tend
to work in _____.
Technology
98. Which of the following is
a category of contingent
workers? independent
contractors
99. Which of the following is
true of contingent workers?
They should be called in for
well-
defined periods of time
76. _____ is the set of organizational activities directed at attracting, developing, and maintaining

an effective workforce. Human resource management.

77. Benjamin needs to hire a new staff member. What selection tool should he use if he wants a

predictor of job success? Tests

78. Which of the following job elements is listed under the job specification? Abilities

79. _______ is the process of attracting qualified individuals to apply for jobs that are open.

Recruiting

80. _____ means considering present employees as candidates for openings. Internal recruiting

81. _____ refers to a formal assessment of how well an employee is doing in his or her job.

Performance appraisal

82. ___ is allowing the assessment of an employee on one dimension to spread to ratings of that

employee on other dimensions Halo error

83. In HRM, _____ refers to teaching managers and professionals the skills needed for both present

and future jobs. development

84. Which of the following is an example of an employee service benefit? recreational

opportunities

85. Pay for sick leave, workers' compensation, and pension plans are examples of _____. Benefits

86. _____ is an attempt to assess the worth of each job relative to other jobs. Job evaluation

87. Many organizations are finding that diversity can be a source of _____ in the marketplace.

competitive advantage

88. Which of the following is an individual strategy for managing diversity? Tolerance

89. Organizations that foster diversity tend to have higher levels of _____. Productivity

90. Which of the following is an organizational approach to managing diversity and

multiculturalism? language training

91. Which of the following is NOT true of workforce diversity? It leads to a misunderstanding of

different market segments.

92. _____ may arise if there is an environment of fear, distrust, or individual prejudice. Conflict

93. Issues of wages, work hours, job security, and discipline are handled through the process of

_____. collective bargaining

94. How does a new union organize itself? by officially signing up members and electing officers

95. Membership in labor unions: increased during a recession in 2008.

96. Part-time workers are: contingent workers.

97. Knowledge workers tend to work in _____. Technology

76. _____ is the set of organizational activities directed at attracting, developing, and maintaining

an effective workforce. Human resource management.

77. Benjamin needs to hire a new staff member. What selection tool should he use if he wants a

predictor of job success? Tests

78. Which of the following job elements is listed under the job specification? Abilities

79. _______ is the process of attracting qualified individuals to apply for jobs that are open.

Recruiting

80. _____ means considering present employees as candidates for openings. Internal recruiting

81. _____ refers to a formal assessment of how well an employee is doing in his or her job.

Performance appraisal

82. ___ is allowing the assessment of an employee on one dimension to spread to ratings of that

employee on other dimensions Halo error

83. In HRM, _____ refers to teaching managers and professionals the skills needed for both present

and future jobs. development

84. Which of the following is an example of an employee service benefit? recreational

opportunities

85. Pay for sick leave, workers' compensation, and pension plans are examples of _____. Benefits

86. _____ is an attempt to assess the worth of each job relative to other jobs. Job evaluation

87. Many organizations are finding that diversity can be a source of _____ in the marketplace.

competitive advantage

88. Which of the following is an individual strategy for managing diversity? Tolerance

89. Organizations that foster diversity tend to have higher levels of _____. Productivity

90. Which of the following is an organizational approach to managing diversity and

multiculturalism? language training

91. Which of the following is NOT true of workforce diversity? It leads to a misunderstanding of

different market segments.

92. _____ may arise if there is an environment of fear, distrust, or individual prejudice. Conflict

93. Issues of wages, work hours, job security, and discipline are handled through the process of

_____. collective bargaining

94. How does a new union organize itself? by officially signing up members and electing officers

95. Membership in labor unions: increased during a recession in 2008.

96. Part-time workers are: contingent workers.

97. Knowledge workers tend to work in _____. Technology

98. Which of the following is a category of contingent workers? independent contractors

99. Which of the following is true of contingent workers? They should be called in for well-

defined periods of time

98. Which of the following is a category of contingent workers? independent contractors

99. Which of the following is true of contingent workers? They should be called in for well-

defined periods of time