TITLE OF THE ARTICLE

Service Innovation by Dubai International Airport: the

battle to remain competitive
Author: Hasan Albeshr and Syed Zamberi Ahmad
The rise of Dubai as a global city is the result of the unique features and aspects it has to offer. One of
these special features is Dubai International Airport. Dubai International Airport adds value to the
United Arab Emirates and plays a role in improving the economy by focusing on customers, attracting
trade by creating a tax-free environment and encouraging coordination and collaboration within its
sectors. The airport plays a key role in connecting the world with the UAE, serving trade, tourism and
commerce in the UAE and, particularly, in Dubai. The Authors wanted to showcase this research for
educational purpose and to give hope to the other countries that economic crisis can be overwhelmed.

Before Dubai become the second largest emirate