Telecommunication sector around the world is going through a process of rapid change due to

convergence of Information Technology (IT), mobile telephony, Internet, e-commerce and value
added services. Needless to say that Telecommunications and Information Technologies are playing
a pivotal role not only in the economic development of the countries but also in transforming the
entire culture and complexion of societies.

Information system can not be ignored by mangers because they plan such a critical role in
contemporary organizations. Digital technology is transforming business organizations. The entire
cash flow of most fortune 500 companies is linked to information system.

MIS can play a very important role in the telecommunication sector of Pakistan. information system
are a part of organizations. Indeed, for some companies, such as Pakistan telecommunication,
without the system there will be no business. The key elements of the organization are its peoples,
structure and operating procedures, politics and cultures.

There are different interests, specialties, and levels in an organization, there are different kind of
systems. No single system can provide all information and organization needs. The organization is
divide into strategic, management, knowledge and operational level and then divide into functional
areas such as sales and marketing, manufacturing finance, accounting and human resource.

Operational Level System:

In this level MIS plays very pivotal role because present system have some deficiencies. In PTCL they
have a system that can track elementary activities and transactions of the organization. Like they
monitor monthly call of the user that include local, national and international etc. and on the other
hand they have a centrally computerize system called FMS ( Fault management system). In this they
can track fault and complains. But on the other hand they inside the organization they don’t have
computerize tracking of receipts, cash, deposits, payroll and store information for their materials like
cables, telephone sets etc. if they implement MIS in this section then they can know about their
cables, telephone sets information that at which amount sets are present in store.

Transaction Processing system :

Transaction processing system are the basic business systems that serve the operational level of
organization. In a PTCL they have a system that performs records the daily routine faults, necessary
to remove to conduct the business. At the operational level, tasks, resources and goals are
predefined and highly structured. The decision to grant installment in the bill to customer is made by
lower level supervisors according to predefined criteria. If they implant MIS in this section then than
system informs about the previous history of the customer if he has good history to pay bill then
system will give credit.

Knowledge work system and office automation system :

In this section PTCL has implemented partial OAS. They have they have centrally database. Company
have data of all the Customers by entering telephone number or id they can access. They are
partially using OAS they are using word processors and desktop publishing. If they implement fully
OAS in their organization then they can improve their performance.

In knowledge work system they have good system they know at which line land wire telephone goes
high and at which time low that’s the reason that PTCL has offered free local call after 12:00 a.m to
6:00 p.m.

Decision Support System :

DSS also serve the management level of the organization. DSS helps managers make decisions that
are semi-structured, unique, or rapidly changing, and not easily specified in advance. PTCL they have
use TPS and MIS, they often bring in information from internal sources (calls incoming and going)
and also from external sources such as other telephone companies are operating now with this
system PTCL is giving free connections and try to remove local call charges by increase its line rent.
But again in this there is a need to improve the system.

Executive Support System :

If PTCL directors or senior managers uses this system then they can compete with other
organization. if PTCL implements then ESS will address unstructured decisions and creating a
generalize communication environment. ESS are designed to incorporate data about external events
such as telephone to rural areas of Pakistan where communication is not present there so with the
help of this system ESS PTCL can improve its efficiency. In PTCL ESS will gives the plan of 5-10 years
and ESS in the PTCL employ the most advanced graphics software and can deliver graphs and its easy
to take decisions.

Human resource Management system (HRMIS) :

PTCL is also focusing on HR Management and Development, Emerging Technologies, etc. So that why
they are developing HRMIS.

Appropriate changes have also been brought about in HRM such as completion of census and
establishment of Human Resource Management Information System (HRMIS). Recruitment process
and system has been adequately revamped by adopting appropriate HR practices. Decisions Support
System, thus established, will help generate desired management reports. Professional development
of employees, especially the middle management, is being ensured. Training courses for employees
have been redesigned. A special emphasis is being laid on the inculcation of sense of responsibility
and politeness in the minds of our employees, especially the lower management and staff. The
National Post Graduate Institute of Telecom & Informatics (NPGIT&I) is in the process of
revitalization for which Rs.40 (M) has been approved in the Capex Program for the year 2002-2003.
In addition to NPGIT&I, other training institutes of PTCL i.e. Telecom staff College, Regional Telecom
Training Schools and Divisional telecom Training Centers are also being revamped to cope up with
the changing trends in technical and managerial training. Our engineers and professionals are also
being continuously sent abroad for various training courses to keep them abreast with the latest
technology and management skills.

Conclusion :

MIS can play a very important role in the infrastructure Building of telecommunication of Pakistan
they are using partially different thing but there is a need of lot of improvement. Like in the ground
level or OAS PTCL is partially OAS they use word processing in a limit, because PTCL ground level
labors are not educated and supervisor level people are also. So we have to make a technology that
molds towards our employs. If we mold PTCL employs towards technology then its very time
consuming in a such big organization.

In the managers level they have a system that track all the transaction of the system like fault every
supervisor have a account and they have records so they use this record to remove faults and
complains. In the strategic level if they use ESS then they can plan easily and take decisions.
There is a need of improvement in this sector. For a such big organization from ground level to
executive level there is a need to implement MIS