Scratchpad — All your great ideas in one place The Ten Principles Behind

Great Customer Experiences

When to use it: We use this sheet to consolidate all of the functional requirements, content requirements and “to dos” that emerge from
filling out the other worksheets for a given stage of the customer journey. This gives you a single point of reference when it comes to
designing the solution.

AUTHOR: DATE: PROJECT:

STAGE NAME: IDEA:

This worksheet accompanies the book The Ten Principles Behind Great Customer Experiences.
Visit www.methodical.io to learn more about the book and our other tools, products and services. © Methodical 2018.