Name: Shilpa Balaji Sawant Roll no: 21161

Sec: C
Date: 06/01/2022

Question 2:
I would like to discuss on the ethical dilemma which I faced in the XYZ bank where I was
working as a junior relationship officer in the gold loan Department in my own hometown.
The people I was supposed to report was sales manager Mr. Sanjay Palekar regarding the
gold loan cases (Business) and also to operation head and Branch manager.
In between all this there was gold loan officer who use to do all the processing work. He was
experience person I was newly joined there it was my first job, so I din had much of idea
about how the work life was to be.
So, in gold loan there are 3 types:
1)New loan: Customer taking new loan
2)Renew or top up(optional): Renewing the existing loan
3)Closure: Closing the loan ac by paying the amount.
One day as usual I was doing the gold loan closure so as per the procedure customer came on
the given time slot all the documents were cleared and the gold packet was opened to return
the jewelry of that person and the gold was hand over to the customer by the concerned
authority. So after that my work was to do the filing and send it to the main office so I
collected all the documents and the empty packet and while doing all this I found a piece of
gold remained in it by mistake by the authority so I went to the Gold loan officer to informed
he was not even concerned about customers property he told me to keep it there only and give
the packet in filing, So now it was my duty to inform it to higher department so the corrective
measures will be taken.
I had 2 options
 Either to listen to the gold loan officer and keep it there on his table and his behavior
clearly showed that he will keep it for himself, he was not even concern about the
customer.
 Second was to go to higher authority and complain about it.
So, as I said above, I choose second option I went to operations head who was main in charge
of the branch I told her the whole story she connected with the customer, told him that by
mistake their belonging remained with us and to collect it. Operations head appreciated me
for my ethics and sincerity towards my profession and also for going against senior with
having guts when it was needed. And necessary actions were taken against that person who
tried to do the fraud.
And because of this I rate myself as 8/10.
Primarily it is the individual, the consumer, the employee, or the human social unit of the
society who benefits from ethics. In addition, ethics is important because of the following:

1. Satisfying Basic Human Needs: Being fair, honest and ethical is one the basic
human needs. Every employee desires to be such himself and to work for an
organization that is fair and ethical in its practices.
2. Creating Credibility: An organization that is believed to be driven by moral values
is respected in the society even by those who may have no information about the
working and the businesses or an organization. Infosys, for example is perceived as an
organization for good corporate governance and social responsibility initiatives. This
perception is held far and wide even by those who do not even know what business
the organization is into.
3. Uniting People and Leadership: An organization driven by values is revered by its
employees also. They are the common thread that brings the employees and the
decision makers on a common platform. This goes a long way in aligning behaviors
within the organization towards achievement of one common goal or mission.
4. Improving Decision Making: A man’s destiny is the sum total of all the decisions
that he/she takes in course of his life. The same holds true for organizations.
Decisions are driven by values. For example an organization that does not value
competition will be fierce in its operations aiming to wipe out its competitors and
establish a monopoly in the market.
5. Securing the Society: Often ethics succeeds law in safeguarding the society. The law
machinery is often found acting as a mute spectator, unable to save the society and the
environment. Technology, for example is growing at such a fast pace that the by the
time law comes up with a regulation we have a newer technology with new threats
replacing the older one. Lawyers and public interest litigations may not help a great
deal but ethics can.
6. Long Term Gains: Organizations guided by ethics and values are profitable in the
long run, though in the short run they may seem to lose money. Tata group, one of the
largest business conglomerates in India was seen on the verge of decline at the
beginning of 1990’s, which soon turned out to be otherwise. The same company’s
Tata NANO car was predicted as a failure and failed to do well but the same is
picking up fast now.

Ethics tries to create a sense of right and wrong in the organizations and often when the law
fails, it is the ethics that may stop organizations from harming the society or environment.

Responsibilities towards consumers

• Supplying socially harmless products

• Supplying the quality, standard, as promised

• Providing good and services at reasonable prices

• Providing efficient and timely after-sales service

• Resisting black-marketing and profiteering

• Maintaining consumers’ grievance cell

 • Trying to improve the quality of products and reduce prices over time through
competition

Question 1:

In personnel or induvial dilemma, I would like to express about Sqay Martial arts the game
which I play with passion.
I am practicing this game since many years (2014) and my love for it increases day by day.
Now I am known as a Sqay player in my State as m I Gold medalist.
But when there is good there is also a bad thing and to get a name also you go through many
things in life, lots of struggles brings the best out of you.
So, the incident my sharing is from one of my first nationals In Delhi, I had practice hard
to get selected for national. Winning the Taluka level, district level, Zone level, State level
and after winning the gold medal in each level reached to Nationals.
The day came when I had the match, I played I won the first round reached to second round I
cleared that also than comes the next round for silver medal the refry who was there din came
me points only as he wanted my opponent to win (Other state) I tried my best but still the
cheating happened and ultimately I lost the fight I had my coaches there other teammates
but nobody could do anything.
I lost all my hopes I was not able to do anything for myself even though I gain points it was
not given to me.
I rate myself 4/10.
But I was helpless that time holding a white belt has no importance nobody knew as I was
newly joined nobody came forward to help.
But that incident changed me I worked upon myself that now nobody can cheat me that time I
was just white belt just started with journey now m holding black belt degree and I make sure
what happened with me should not repeat with anyone else because some people are not
strong enough to handle such dilemma in life.
In sports winning and losing is fine wee always it as listens for preparation but when such
incidents happen, it creates negativity.
So as per now how I have overcome it I would like to say that I can rate myself around 8/10
in current scenario.

Personal ethics are ethical principles that a person uses when making decisions and behaving
in both personal and professional settings. These ethics influence various aspects of a
person's life and help individuals develop their work ethic, personal and professional goals,
and values.
• Establishing a good and ethical sense of purpose of the business
 • Building a spirit of inclusive growth on the society and within the environment of
operations
• Keeping to the right side of the law

value theory involves various approaches that examine how, why, and to what degree humans
value things and whether the object or subject of valuing is a person, idea, object, or anything
else. Within philosophy, it is also known as ethics or axiology.