GENERAL CONTRACT FOR SERVICES

The Agreement is agreed and entered on 5th March 2020 between Tarangan Leisure Pvt
Ltd, a company registered under the Companies Act, 1956, having its registered office at 225A,
2nd Floor, Vipul Agora Mall, M.G Road, Gurgaon, Haryana - 122001 (“Blaze Hotels”)
and , being a registered Proprietorship, having its registered Hotel at
(“Hotel”)

This Contract for Services is made effective as of 15th March 2020,

DESCRIPTION OF SERVICES

Commencing from 15th March 2020, “Blaze Hotels” will provide to "Hotel” the following
“Services”.

1. Day to day Reservation Management with existing online sales channels & Portals
termed as OTAs.

2. Backend sales support with IVR facility to manage offline bookings generated through
Direct Guests / Travel Agents / Corporates.

3. Reservation operation from 9:30AM to 6:30PM through out the week (except on National
Holidays), Voice mail services in non-working hours.

4. Access to cloud CRM for effective inventory management and coordination.

 5. Chat support on hotel website duly managed by the “Service Provider”.

6. Online Booking Engine with Payment Gateway facility.

7. Online Reputation Management managed by the “Service Provider”.

8. Maximising the visibility of the hotel through Email & SMS marketing.

9. Digital Media Promotion of “Hotel” on various digital media platforms run & managed
by the “Service Provider”.

10. Provide regular analytics and trends to help hotel in their revenue management and
pricing.

In order for the “Service Provider” to deliver the above-mentioned services, “Hotel” will ensure
that:

1. “Hotel” will issue a formal NOC on its letterhead authorizing “Service Provider” for OTA
management.

2. “Hotel” will communicate the same over mail to all OTAs regarding “Service Provider”

3. “Hotel” will provide extranet credentials (if available with them) of all OTAs to “Service
Provider”.

4. “Hotel” will provide the following rates;

o Commissionable FIT Rates (inclusive/exclusive of all taxes) for all possible

seasons.

o NET & non-commissionable Group Rates (Corporate Groups/Student

Groups/etc.) on different meal plans.

o Net Add-ons Rates (i.e. for Food, activities etc.)

5. Provide Updates about contracted tariffs & general TAC (Travel agent commission) structure
on regular basis.

6. Communicate any changes with regards to Tariff, facilities or other factors influencing room
bookings in writing.

7. Nominate a Point of Contact for resolution of any urgent queries and accounting purposes.

8. “Hotel” will provide room inventory to “Service Provider” for online & offline sales. Any
updates (sold out, booking etc.) regarding the room inventory shall be shared with each other
over mail/WhatsApp.
9. “Service Provider” is entitled to publish a marked-up/discounted price on OTAs and run
promotions from time to time.

COMMERCIAL TERMS & PAYMENT SETTLEMENT

1. In consideration of marketing and consulting services provided hereunder, Blaze Hotels

will be entitled to a service fees on all the bookings generated through the Blaze Platform
during the term of this agreement as per below commercials

One Time Sign Up Fees

Monthly Retainer Fees
Commission on Net Revenue

2. All payments pertaining to bookings received through OTAs & other online / offline
bookings will be managed & received directly either in “Service Provider” or “Hotel”
Account as per mutual understanding.

3. “Service Provider” shall transfer the payment against all check-outs in corresponding
period on fort-nightly basis to the “Hotel”
4. “Service Provider” will raise a monthly commission invoice to the “Hotel”.

5. After every 15 days, “Service Provider” will share the consolidated revenue report to
“Hotel” to settle the accounts.

6. Reconciliation process will be agreed to and documented as per mutual agreement.

7. Payment settlement by either party shall happen within 3 days from the receipt of invoice.

8. Payment mode shall be Cheque/RTGS/NEFT.

.
CONFIDENTIALITY
1. During the term of the Agreement and thereafter all documents and instruction either
supplied by Blaze hotels or collected by the Hotel in the course of this Agreement
including the brand standards, operating standards, technology, systems, training manuals,
financial details, terms of this Agreement, account and sales information etc. shall be
considered as secret or confidential information of Blaze hotels and the Hotel undertakes
not to copy or disclose any of its contents or concepts to any other party and not to make
 any direct or indirect use there of except as required for due performance under this
Agreement.

2. This Agreement is confidential in nature and shall not be disclosed by the Parties to any
other third person except in case of statutory, regulatory or audit requirements. During
the performance of its obligations under this Agreement, the Hotel and its employees,
officers, agents, proprietors, directors, shareholders, stake holders may have access to
Confidential Information of Blaze hotels, which shall be kept fully confidential by the
Hotel and its representatives. The Hotel shall execute necessary non-disclosure
agreement with its Representatives or take any other steps that it would reasonably
take to protect its own confidential information.

3. Breach of obligation under this Clause shall be deemed to be a breach of material

obligation

EXCLUSIVITY
1. The Hotel shall not during the period of this Agreement enter into any agreement directly
or indirectly to engage with any online aggregators/Promoter including but not restricted
to Makemytrip, Goibibo, Treebo, FabHotels in any manner for or in relation
to selling/ marketing / promoting rooms at the Premises. Provided however that the
Hotel may continue to sell / promote rooms directly.
2. Breach of obligation under this Clause shall be deemed to be a breach of material
obligation.

TERM & TERMINATION

1. This contract is valid for One year beyond which both parties can extend the contract
further after re-visiting and agreeing on the terms and conditions mutually.

LOCK-IN PERIOD

1. This agreement cannot be terminated by either party during the period of first 1 Years.
After the expiry of the lock-in period, the contract can be terminated by providing a
notice of one month by either party.
CONFIDENTIALITY

1. “Service Provider” and its employees, agents or representatives will not at any time or in
any manner, either directly or indirectly, use for personal or professional benefit any of
the data or information provided by the “Hotel”.

2. “Service Provider” and its employees will in no way divulge, disclose or communicate in
any manner, any information that is proprietary to the “Hotel”.

3. “Service Provider” and its employees, agents and representatives will protect such
information and treat it as strictly confidential. This provision will continue to be
effective after the termination of this Contract.

WARRANTY

1. “Service Provider” shall provide its services and meet its obligations under this Contract
in a timely and workman like manner, using knowledge and recommendations for
performing the services which meet generally acceptable standards as per the Trade as
per the agreement.

FORCE MAJEURE

1. If performance of this Contract or any obligation under this Contract is prevented,

restricted or interfered with by causes beyond either party’s reasonable control (Force
Majeure) and if the party is unable to carry out its obligations gives the other party
prompt notice of such event, then the obligations of the party invoking this provision
shall be suspended to the extent necessary by such event. The term Force Majeure shall
include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar
occurrences, orders or acts of military or civil authority, or by national emergencies,
insurrections, riots, or wars, or strikes, lock-outs, work stoppages, or other labor disputes,
or supplier failures. The excused party shall use reasonable efforts under the
circumstances to avoid or remove such causes of non-performance and shall proceed to
perform with reasonable dispatch whenever such causes are removed or ceased. An act or
omission shall be deemed within the reasonable control of a party if committed, omitted,
or caused by such party, or its employees, officers, agents, or affiliates.
ENTIRE AGREEMENT

1. This contract contains the entire agreement of the parties, and there are no other promises
or conditions in any other agreement whether oral or written concerning the subject
matter of this Contract. This Contract supersedes any prior written or oral agreement
between the parties.

AMENDMENT

1. The Contract may be modified or amended in writing by mutual agreement between

parties, if the party obligated under the amendment confirm & signs in writing.

NOTICE

1. Any notice or communication required or permitted under this contract shall be

sufficiently given if delivered in person or by certified mail, return receipt requested, to
the address set forth in the opening paragraph or to such addresses as one party may have
furnished to the other in writing.

WAIVER OF CONTRACTUAL RIGHT

1. The failure of either party to enforce any provision of this Contract shall not be construed
as a waiver or limitation of that party’s right to subsequently enforce and compel strict
compliance with every provision of this Contract.

In witness where-of, the parties have agreed to execute this agreement through their duly
authorized representatives as of date, first written above.

Service Recipient Service Provider

Hotel Name Blaze Hotels

By: __________________________ By: _____________________

Authorized Signatory Authorized Signatory