Example

Time Between Arrivals (TBA): 9, 13 , 6, 2, 1, 12, 10, 5

Service Times: 8, 7, 10, 6, 14 11, 9, 3, 4
Customer TBA Arrival clock Service Service Departure Wait
time time begins at clock time time
1 0 0 8 0 8 0
2 9 9 7 9 16 0
3 13 22 10 22 32 0
4 6 28 6 32 38 4
5 2 30 14 38 52 8
6 1 31 11 52 63 21
7 12 43 9 63 72 20
8 10 53 3 72 75 19
9 5 58 4 75 79 17
Average: 8.0 9.9

Time busy : 72
Total time: 79
Utilization: time busy / total time = 91.1%
Time in
system
8
7
10
10
22
32
29
22
21
17.9