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National Highways Authority of India
(Ministry of Road Transport and Highways)
3f-5 WH 6, Baee-10, are, ae Reett-110075
G5 & 6, Sector-10, Dwarka, New Delhi-110075
NHAI/Policy Guidelines/Management of Plaza/2021
Policy Circular No. 17.5.82 Dated 24° May, 2021
(Decision taken on e-office File No. 78895)
BERIT Phone : 91-11-26074 100/25074200
FART Fox :01-11-26000507 / 2500854
Sub: Amendments in the provisions of Toll Plaza consequent upon implementation of
Electronic Toll Collection (ETC)/ FASTag on all lanes.
The Toll Plazas on the Project Highways are being constructed at the locations as specified
in Schedule ‘C’ of the Contract/ Concession Agreements and in accordance with the provisions
specified in Schedule ‘D’, i.e., the relevant IRC manuals (IRC-SP-73/IRC-SP-84/ IRC-SP-87).
2 The collection of User Fees by Electronic Toll Collection (ETC) through FASTags has been
mandated at the Toll Plazas on all lanes. Therefore, it has been felt that the provisions and
specifications of Toll Plazas need to be amended keeping in view ETC penetration.
3. ‘Accordingly, the provisions/ paras under Section-10 (Toll Plazas) of IRC Manuals viz IRC-
‘SP-73/ IRC-SP-84/ IRC-SP-87 are amended as under (other Clauses not mentioned here inunder
remain unaltered):
() Para 10.3 Land for Toll Plaza:
Adequate land for Toll Plaza shall be acquired to permit the provision of toll lanes for a
projected peak hour traffic of 10 years subject to a minimum number of 6 toll lanes/8 toll
lanes/12 toll lanes for 2-Lane/ 4-Lane/ 6-Lane Project Highway respectively including all
other buildings and structures to be accommodated at the Toll Plaza location. Land shalt
be acquired as per provisions of the Concession Agreement. In case expansion of existing
Toll Plaza/ lanes is required in future, the staggered Toll Plaza/ lanes within acquired ROW
shall be constructed.
(ii) Para 10.4 Layout and Design of Toll Plaza:
10.4.1 (a) Typical Layouts of 6-lanes/ 8-lanes/ 12-lanes/ 16-lanes toll plazas are given in
the attached drawings. Toll Plazas shall be designed and constructed for projected peak
hour traffic of 10 years as mentioned at Para-10.3 above.
(b) _ No stage construction of toll lanes shall be allowed. All toll lanes in both directions
of traffic shall be ETC/ FASTag lanes. Not less than 2 middle toll lanes shall be capable of
being used as reversible lane to meet the demand of tidal flow.
()___ For purpose of design of Toll Plaza/ determining number of Toll lanes capacity of
individual toll lane (ETC/ FASTag enabled) shall be taken as 400 veh/ hour
10.4.3 Traffic Islands at the toll Plaza
Between each toll lane of the toll plaza, traffic islands are required for traffic distribution.
These islands shall be of minimum 35 m length (22.5 m on approach side) and 0.6 m width.
Protective barriers of reinforced concrete and traffic impact attenuators shall be placed at
the front of each island to prevent out of control approaching vehicles crashing into island.
They would be painted with reflective chevron markings.
10.4.4 Toll Booths
Toll booths on extreme left lanes may be provided of prefabricated materials or of masonry.
The toll booths shall have adequate space for seating of toll collector, computer, printer,
cash box, etc. It should have provision for tight, fan and air conditioning. Toll booth shall
be placed at the Centre of traffic island on extreme left lane. The toll booth shall have
large glass window to provide the toll collector with good visibility of approaching vehicles.
The bottom of the toll window should be placed at such a height (0.9m) above ground level
80 as to provide convenience of operation. The toll booths shall be ergonomically designed
and vandal proof. There shall be CCTV camera installed at each booth.10.4.5 Tunnels - Deleted
10.4.6 Transition
A transition of 1 in 10 may be provided from Two-lane/Four lane/ Six lanes section to the
widened width at Toll Plaza on either side.
10.4.7 Canopy to be replaced with Staircase and over-head Corridor.
The provision of Canopy be replaced with Staircase and overhead Corridor as specified in
the drawings. The vertical clearance shall be as prescribed in respective manuals.
(iii) Service Time at Toll Plazas:
10.6.2 The total number of toll booths and toll lanes shall be such to ensure a service
time of not more than 10 seconds per vehicle at peak flow regardless of methodology
adopted for fee collection. if at any time, the queue of vehicles in any lane becomes more
than 100 metres from the toll booth, then the boom barrier of that lane shall be lifted and
the free flow of traffic with no tolling be allowed till the queue comes within 100m. For
this purpose, a yellow line at a distance of 100 m from Toll booth be marked in each toll
lane. This provision shall be prominently displayed! informed to the users.
4, __ The Toll lane requirement for the projects be worked out based on traffic as per the
Provisions of IRC guidelines with amended provisions as per Para 3 above. Accordingly, the Land
Acquisition requirements be calculated and land for Toll Plaza be acquired. Suitable provisions for
deviations in Schedule ‘D’ - Annexure-1 as above shall be incorporated.
5, While acquiring land, all other requirements as per respective IRC Codes/ Manuals such as
Static Weigh Bridge, parking space for overloaded vehicles, etc. at Toll Plaza locations be
accounted for.
6. These provisions shall be followed in the projects where DPRs are in progress and in all
Projects where land for the Toll Plazas is yet to be acquired (3D under NH Act not notified). In
cases where construction of Toll Plaza has not yet started, the Toll Plaza be replanned as
per the above guidelines through COS and the land already acquired be explored for effective
utilization.
% This circular issues with the approval of Competent Authority and supersedes all earlier
directions/circulars on the subject matter.
Encl:
(a) Layout plan for 6 (3+3) Toll Lanes
(b) Layout plan for 8 (4+4) Toll Lanes
{c) Layout plan for 12(6+6) Toll Lanes
(d) Layout plan for 16 (8+8) Toll Lanes
(e) Tentative Plan for Office Building at Toll Plaza
Sa\e
(Sanjay Kumar Patel)
General Manager (Coord.)
To:
All officers of NHAI/HQ/ROs/PIUs/CMUs/Site Offices
Copy to:
1, PS to Chairman
2. PS to All Members/CVO
3. Hindi Officer for translation in Hindi
4, Library for hosting the circular on library site
5. Web Admin for circulationKor TOU PLAZA
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