Student: Ly Tam

INQUIRY LETTER

Dear Sir/ Madam:

I am writing to inquire about the Palace Hotel's services because I'll be in Delhi for
a few days on business.

I would like to know about the information about; the room rates, restaurants, gym
facilities, and swimming pool, and whether you accept credit cards or methods of
payment.

I also would like you to tell me about the latest time for checking out.

I deeply appreciate it. I am looking forward to hearing from you.

Sincerely,

Ly Tam
INQUIRY LETTER

Dear Butler,

Thank you for the letter enquiring about air conditioners.

The Model, 2V3 costs 1200 US Dollars. However, I would to let you know that we
have a 10% discount for you. The length of the delivery time can be two to five
days.

We also offer a two-year guarantee with five years of maintenance service.

If there is anything else you wish to know, please don’t hesitate to contact me. I
look forward to hearing from you.

Yours sincerely

Ly Tam
Service Manager
COMPLAINT LETTER

Dear Mr. Richards,

I am writing this to inform you that I finally received my order PB327 on 24

March, which included three dozen pairs of sports shoes that I had ordered from
you.

However, after receiving the shoes, we found that there are several pairs of shoes
were incorrectly labeled and some are missing shoelaces from the shoes. we have
repacked the faulty pairs of shoes to be taken away.

You may know we have dealt with Instep for several years, and this is the first time
I make a complaint. I would appreciate it if you could replace the faulty pairs of
shoes as soon as possible.

I look forward to hearing from you soon.

Yours sincerely

Martin Black
Sales supervisor
APOLOGY LETTER

Dear Mr. Martin Black,

Thank you for the letter complaining about the delivery of the shoes.

We would like to apologize that several pairs of shoes were incorrectly labeled and
some shoes missed shoelaces. This was due to the misunderstanding of our new
staff who lack experience.

We will replace the faulty shoes and send them to you again next week.

We shall do our best to make sure that this problem will not happen again

We hope that you will accept our sincere apologies. We look forward to hearing
from you again.

Yours sincerely

Gordon Richards
Delivery Manager