THAT MATTERS IN BUSINESS MAY 2013 : A Designed & Developed by EXPERD ConsultantQKEY 0 Components in Building SUCCESSFUL BUSINESS MONEY PEOPLELet’s talk about PEOPLE... What kind of Leaders do we need? _ Mrs. Talented? — Dr Smarty Q Pants? in\! 8 It's EQ - Not IQ That Matters in Business _ Mr Genius? EINSTEIN rotons LEADER? © Genius, no doubt about it e What about his Leadership? Managerial Skills? Relationship with others? e Would you hire him as CEO or Future Leader?Do you do this in your Organization? © 4 Year ‘Team Leader What about Him? . @ =} 6 Year Do we Know his 1Q Middle Manager in the beginning? 5 ° “2 Bac it Mages eet 7 y BY 16 Year e a Executive Director 0 It's EQ - Not IQ That Matters in Business It's EQ — Not IQ That Matters in Business 8Identify people with QUESTION: .the right Hard Skills: HOW.. e ? ? Look at their resume / qualifications and find their : Technical Expertise Skill Knowledge oO It's EQ - Not IQ That Matters in Business It's EQ — Not IQ That Matters in Business @I Identify people with «the right Soft Skills Some companies believes that hiring people with good Intelligence Quotient (1Q) would resulting in better performances. But has that always been the case? IQ also has its constraints, hence we have to be careful in interpreting it. It's EQ - Not IQ That Matters in Business Most of the problen we Good predictor on how people encounter everyday in vorkplace approach to solve general are ill structured and involves problems oople. Henoo ocgnitive ability in \Work place need more than just solving general problems 1Q beats little relevancy on ‘Some research shows that 1Q people agility to intoract with ito play significant role to a poreon SUurTOURding nor their ability in ork. performance managing people. Highor 10 docs not indicate that a person could be a better leader 1Q doce not gives information on persons ability to be more floxible able to think ot oven! ‘act out of the bax. — It's EQ — Not IQ That Matters in Business 6© We also may find Top Leaders does Then, what other aspect not necessarily have Superior 10. should we consider as crucial in finding or -—® Hence IQ is only a partial developing future leaders? predictor of career success. It is the ability to work effectively in a 3 business, such as: ability to fit into the Li culture, ability to work with other, ability to read the politics, that determine whether a person could be an Effective Leaders. r @ ® » Using IQ a the only parameter for cognitive \\ L or work performance could be ineffective, mS ; since we could also & NS } enhance our cognitive i) 4 y ability with steady s 7 ¢ IQ score. No sr) Ve v oO It's EQ - Not IQ That Matters in Business It's EQ — Not IQ That Matters in Business @Based on research, GOLEMAN (1996) presented a In most jobs, it’s Emotional model of emotional intelligence with twenty-five Inteltigence, o¢ some may called gee ee it Emotional Quotient (EQ), the Jacobs, 1992 ability to identify and manage your own and others emotions, Paty that really matters. PUN Emotional Awareness, * Self control. Accutaic celf + Truotworthincss, _ assessment + Conscientiousress + Initiative Individuals who lack the Self Confidence » Adaptability + Optimism ability to build effective es Teer relationships are destined : Poet to fail — no matter how ares emart or talented they are. * Understanding otters» Influence * Developing others» Communication + Service orientation + Conflict management * Leveraging Diversity» Leaderonip Sar + Political awareness + Changp catalyst VIA + Building bonds Fay * Collaboration ana coopecation tale 7 + Team capabilities Zi ) » Here we can see that competencies in Emotional Wy Intelligence are facets that needed in bring up excellent work performance B It's EQ — Not IQ That Matters in Business It's EQ — Not IQ That Matters in Business ®‘2/3's of the competencies deemed essential to- success GSTS) ood HAY MCBER’S otudy of hundredo of executives at 16 global organizations, including Pepsi, IBM and Volvo oO It's EQ ~ Not IQ That Matters in BusinessHow do we know people’s EQ - A <—t re as Simple... 1, . ASSESS IT! -_Understanding person's EQ will provide self awareness and could facilitate development PC Psa STRENGTHS Work Through AP 7V.9 PTD ty Bist C3 Fs T 4.0 | PERSONALITIES Give Your Executive OELE-AWARENESS “Assessing Leaders EQ is important so as to provide them with feedback and inerease their strategic self awareness, help them understand what theirs strengths and. weaknesces are, and thic will improve their ability te manage people whieh in. the end will improve their leadership Effectiveness”. TOMAS CHAMORRO Premuzic, Hogan Assesment Systems It's EQ — Not IQ That Matters in Business 8How can EQ assessment facilitate development? Results on EQ assessment provide feedback that could: © Facilitate © Reflect on motivations self awareness capable of impacting behavior © Identify behavioral tendencies to keep, © Serve a5 the foundation for developmental planning stop, and grow © Identify gaps between rewarde/desired conditions & behaviors © 8:29 -Net hot matters in Busines STRATEGIC SELF-AWARENESS and DEVELOPMENT CYCLE ald as ede CYCLE FEEDBACKHow to Be Aware How to Be Aware of EQ? of EQ?? The degree to which a person seems in touch with The degree to which a person seems able to his or her own emotions effectively communicate desired emotional states to others “Am I conscious of my own feelings?” “Can I show my emotions in a correct and “Have I realized times or oituation that is effective way in order to develop relationships?” uncomfortable for my emotions?" The degree to which a person Seems aware of The degree to which 9 person seems able to feel others emotions and thoughts what others are feeling “Am I aware of my colleagues condition?” “Can I feel what other person feel?” “Have I put my colleagues emotions or thoughts into consideration in taking action?” 8 It's EQ - Not IQ That Matters in Business It's EQ — Not IQ That Matters in Business 8How to Be Aware of EQ??? 6. REGULATION: The degree to which a person seems to be able to Maintain positive emotional states “Have I been able to stay positive in facing emotional difficultics or challenge?” 6. INFLUENCE: The degree to which a person seems able to intentionally affect others’ moods, thoughts, and behaviors: “How far am I able to influence other thoughts or behavior and further develop a beneficial relationship?” oO It's EQ - Not IQ That Matters in Business Simple Steps to Develop EQ e Develop self awareness: taking note of what emotions overcome in particular situations and how they affect your actions and reactions. e Understand the importance of emotional intelligence in various aspects of your life + Build etior rslatonptipo with colleagues Balance my needs with others + Have conflict with ottere It's EQ — Not IQ That Matters in Business 6Simple Steps to Develop EQ e Be open minded: Be open to new ideas. When your mind is open through understanding and internal reflection, it becomes easier to deal with conflicts in a calm and self-assured manner. oy is theot ek me an + Wat eg be (este * Raa Gs 9 -Not 1 thot Matters in Busines Simple Steps to Develop EQ © Develop a positive outlook to life: Positive outlook is developed by looking at all situations a6 an opportunity for development and learning rather than adversity. Pee es Seren ant e Develop the art of empathy: Empathy is putting you in others shoes and understanding how they feel. With empathy comes the validations and justifications of others behavior and actions. When seeing someone going through something emotionally ask yourself: “How would I react in the same situation?” “Does my subordinates deserve to suffer ‘Such hardships?”Simple Steps to Develop EQ e Be conscientious and prepared to deliberate: It is the act of seeing a situation, analyzing it, then acting upon it in a positive manner Put yourself in a hypethetical situation and consider how you would teact in cottain oftualions Imagine ito efecto on your or relat mind in responsible reactions, .. Before making a decision, make sure you have taken into account all possibilities. Remember not to make decisions according to your mood. Practice communication skills, both verbal and non verbal: A high level of communication skills makes it is easier to send across and receive messages that are clear, lo-the-point and respectful of both your own boundaries and those of others. oO It's EQ - Not IQ That Matters in Businesswww.experd.com (fj expera @experd Experd