Name : Anjela Rispa Kullah

NIM : 1801077

1. Asking Question
a. What can I help you Ma’am ?
b. How can I help you Ma’am ?
c. May I help you ?

2. Offering Service
a. What can I do for you ?
b. May I help check your vital signs ?
c. Do you need wound care at home ?

3. Giving Direction
a. A : Please wait within today. He will visit around 5pm to 7pm or you can inform me
again later.
Me : When will Dr. Murphy visit?

b. A : When is Dr. Mayer available?

Me : Dr. Xr will be available today in around half an hour. You can wait on the waiting
room and we will inform you when it’s your turn.

c. W : How can I get to the 6th floor? Can I use the elevator?

Me : You can take the stairs or the elevator for visitor.

4. Explaining and Describing

a. This action is done to reduce the pain tha the mother feels
b. The examination is done to help treat mother next
c. Sir, This medicine is given before meals.

5. Convincing and Persuading

a. She is the best doctor in this hospital.
b. We will try our best.
c. You certainly can, we nurse dan doctors will try their best.

6. Soothing
a. don’t worry mom, all will be fine
b. don’t afraid, it eill heal
c. don’t panic, the grandma it’s okay