CRITICAL THINKING

AND WRITING SKILLS – 3

ASSIGNMENT-1
PRE – POST TRAVELER CONCERNS

GROUP-4
Chinmay Nemade 203032 (Blue Hat)
Jitendra Gambhira 203045 (Red Hat)
Kushagra Verma 203048 (Yellow Hat)
Tanya Varma 203097 (Green Hat)
Saket Kumbhare 203075 (Black Hat)
Siddhesh Jadhav 203090 (White Hat)
 Blue Hat
advance taxi bookings

good food services

What is the subject to be addressed
fast and easy bookings

management of helplines to provide great travel experience

providing other necessary services

planing right way which leads to ease in pre-post travel

make services available for passengers comfort

What is our goal?
running helpline for any inconvenience faced by passengers management and control
improving the services available.

providing additional facilities

by providing status info to passenger as well as taxi service

provider
by using customer care for the booking to provide full
assistance
providing Quality and timely service
to analyse problems faced daily and finding solution for
hence to improve
How we can make process effective

As all the services like food,
cabs, hotels, etc. will be
integrated with railways, overall
cost will decrease and it will
make every journey more
affordable and convenient.
Instead of using different application for
different services passengers will be
using single application for accessing
all the services. This will make the
booking process easy and more
convenient.
Passenger's safe and healthy journey will
be ensured by addressing complaints on
helpline numbers and privacy will be
maintained by securing their data. Also,
the listed details of hotels and cab
services increases safety and
convenience at unfamiliar destinations.
This well coordinated system
will help passengers to enjoy
all services effectively and will
make their journey successful.
This integrated system will attract a large
number of passengers for well planned and
convenient journey. This will boost up
BETTER transportation sector which will lead to
CONNECTIVITY better connectivity all over the country.
Involvement of hotels and cab services at
different places will help in growth in many
ways like it will increase employment
opportunities, it will grow tourism which will
PASSENGER'S promote business opportunities.
WELL BEING
RED HAT ANALYSIS:
As this system comprises of different
services so for having a well planned
journey there have to be perfect
coordination between these services, any
delay or any mistake can ruin the whole
journey. Due to lack of supervision
chances of mistakes will increase.
LACK OF All the complaints of the passengers will be
SUPERVISION addressed as soon as possible and all the
services provided to passengers will be
examined regularly over a certain period of
time in order to run the whole system
successfully.
 YELLOW HAT
Many app has been developed which can
gives us many filters for the train

These filters can sort the train on the basis of

time of journey, comfort, price of ticket, length
of journey.

There is a special bogey for luggage in many
trains, but unfortunately people love to keep
their luggage close to themselves.
Coolies are present at the stations at a
reasonable price. Thus, railways are enabling
weaker sections of society to earn.
Selecting the train best suited for our need
like to optimize our time and comfort
There are lot of taxis or other transportation
present for almost every economical section
of the society.
Transportation of Luggage to the bogey Post Concerns Reaching Our destination safely and timely

There is also presence of Uber and OLA, and

IRCTC and other apps integrated with it can now we have also Rapido.
tell how many seats are available on a
particular day for a particular train. Pre and Post Concerns

Booking the ticket for desired train and on

desired date
Pre Concerns
Railways are currently using AI to study the
ticket patterns of passengers to meet with the
needs of people.

Almost every train have some soldiers of Safety of luggage for the whole jouney
RPF( Railways Police Force) and GRP (
Government Railway Police) and also there is
good security present at Major stations Hospitality services

Arriving station on time

At night the doors of the bogey are locked Indian Railways provides shared lodging and
from inside by the official guards or staff dormitory services
members

Catering services are also available with Also provides Clock Room for safety of
variety of options ! luggage.
Some trains even have camera at the
entry/exit doors to enhance the security

Google Maps can tell us the traffic condition All services are at reasonable price.
of various roads leading to the stations. It There is availability of different means of
given color codes to roads on their current transportation.
traffic situation.
 Analysis Under Green Hat

UPI authorized service under global cab service operator app

support to make ride cashless and easier.
cnfrmTkt.com according to survey most trusted and accurate
site for rail status
Safe and secured sanitized rides.
Booking 3rd Party Apps
Cab Service
One-way trips for long as well as short distance trips too.

Trainman

Advanced Booking.
Ixigo
Apps authorized by INDIAN RAILWAYS powered by IRCTC
Flexible rates according to regions which will be pocket friendly. Paytm Trains

Rail SAARTHI
Available

Expedia Use of 3rd party Hotel and complete trip schedule booking
apps under authorization of Indian Railways
Trivago
Post Booking Alert Alarm that shows the train position prior
GoIbibo Hotel Service apps
traveler board
TripAdvisor
Offline modes: SMS service where by
typing 'MEAL' and sending it to 139 or
calling on 1323
Alternatives
Presence of banks and ATM's in the railways premises for an
emergency
Alternate And Innovative Ideas Menu on Rail First category: Mail Express and
app to order Humsafar Trains

Healthcare and Emergency facilities On Board and at the online

Railway Station
Second category: Rajdhani, Shatabdi and
Duronto Express trains

Cleanliness standards and sanitization in Trains, Railways

Station and Tourist attractions Use of authorized trusted e-
Mainly food is delivered from app to
catering services
four categories type trains Third category: Gatiman Express
eg; IRCTC ''NO Bill, NO Pay''
Convenient Booking and facilities details including multiple Ancillary Services service.
languages for foreign tourist

Fourth category: Tejas Express

 Topic Analysis Under Black Hat
Online booking through authorized train app
operators and booking timings.

Offline platform bookings and respective reservation

Local operator services in practice with digital
Directions(Google Map) and fare monitoring Booking timings

Cancellation process and policies based on ticket

and reservation type in offline as well as online
Global Operator services eg: Uber , Ola , Rapido mode

Taxi Operators
Train cancelled or diverted train ,weekend special
Flexibility in rates in local areas and Fixed standard train , updated train schedules.
rates in metro cities

Pick and Drop time punctuality and coordination

Cautions and Critical

Analysis Authorized e-catering meal services eg: IRCTC
delivered food ,"NO bill Np pay" policies.

IRCTC 139 SMS service in low network areas Food Service Commercialized on station food deliveries with
somewhat unhygienic meal offerings.

Busy status of IVRS voice enquiry service

IRCTC Ready to eat Food conditions under present

COVID-19 onboard catering meal service guidelines.
Helpline
Proper information station code and regional STD
code for activation and use of helpline services
 Approximate arrival time should be known

Prebooking services
TOPIC ANALYSIS UNDER WHITE HAT Fixed rates for avoiding disputes
Quality and well skilled employees and Drivers

Costumer Concern Reviews after every fery

There are approximate 23 million passenger UBER

daily for passenger trains TAXI SERVICES IRCTC
OLA

MERU CAB
There are13,169 passenger trains and 8,479
freight trains, plying 23 million travellers and 3 Partnership between Public and private sector
TRAVELLER/PASSENGER LOG EASY CAB
million tonnes (MT) of freight daily from 7,349
stations.
At an average, In India 23Million passengers travel daily
There are 108 vacation trains running which is 0.16% of the total population of the country.

Around 76% people in India prefer Trains over While booking a Indian Railways ticket, passengers need
any other mode of transport for long distance to provide various details and identity proofs like passport,
voter id, driving licence, PAN card, student identity card,
Aadhaar card, among others.Passengers always get
annoyed submitting the documents and checking the
status of the ticket. Trainman
The Indian Railways has made available the
139 helpline number which concerns to the BOOKING After IRCTC, currently there are 6 major 3rd party app Confirmtkt
problems of passengers Factual analysis through which a passenger can book the ticket
Rail SAARTHI
There are 3,44,513 calls/sms per day Security and helpline Paytm Trains

numbers Ixigo

PANTRY AND FOOD Ticket Cancellation

Cleartrip

SERVICES Before 24hrs deduction is rupees 70 for 1st ac, 60 for 2nd ac,
40 for sleeper class amd 20 for 2nd class

3 hrs for destination upto 200km

For every long-distance train, there is a pantry Tickets can be cancelled at 25% charge upto
6 hrs b/w 200 to 500 km
car available for passengers to have lunch or
dinner. 12hrs for more than 500km journey

Ticket is 50% charged after its departure

IRCTC has collaborated with a lot of private

hotels across the country.

There are around 300 trains with pantry cars

and soon they are gonna be scrapped and
replaced by AC coaches