Cabin Crew Cases

Boarding.
Take a look carefully to the pictures and then read.

It is important for cabin crew to notice their first impressions of boarding passengers. They
need to be aware of passengers who may have problems, or cause problems, during a flight.
Match the picture with the correct descriptions.
Possible answers
Listen and match the conversation with a medical problem and its pictures:
Listen and match the conversation with a medical problem and its pictures:
Use the words in the box to complete the passengers health problems:
Match the problems from the previous exercise with the problems below :
Work with a partner to practise responding to passenger problems in previous
exercise. Take turns being the passenger and the flight attendant :
If you attend to a sick passenger you may need to pass information to a colleague
or a doctor. Match descriptions 1-10 with the pictures:
If you attend to a sick passenger you may need to pass information to a colleague
or a doctor. Match descriptions 1-10 with the pictures:
Match each conversation with a picture from previous exercise:
Match each conversation with a picture from previous exercise:
Look at the list of 5 basic steps for dealing with a problem. Match sentences a-e
with step on the list:
Work in groups of three. Practise exchaning information about medical situations:
Read the text. For statements 1-8, mark the sentences True (T) or False (F):
Read the text. For statements 1-8, mark the sentences True (T) or False (F):
Work with a partner. Practise dealing with other medical incidents on board:
Dealing with passengers:
Act out four role-plays with a partner (Situation por Partner A):
Act out four role-plays with a partner (Situation por Partner B):
You are carrying out a cabin check before take-off. Work with a partner. Make
an approppriate request to the passenger for each picture.
You are carrying out a cabin check before take-off. Work with a partner. Make
an approppriate request to the passenger for each picture.
You are carrying out a cabin check before take-off. Work with a partner. Make
an approppriate request to the passenger for each picture.
Practice with a partner.