selected Procter & Gamble Company ( company profile ) P&G was founded over 180 years ago as a simple soap and candle company. Today, there are the world’s largest consumer goods company and trusted brands that make life easier in meaningful ways. 1. What kind of intangible assets it has - A strong, recognizable brand identity (ranked #1 in consumer goods industry and #23 overall in 2020 by fortune world’s most admired) - Technology and Patent - Customer information / relationship - Trained employees especially Human Resource Section - A reliable vendor and distribution network - Culture of organization (companies for diversity, ranked world’s most attractive employers)
2. What kind of operations in their busines system made it possible to
accumulate such intangible asset? - “No one is an island”, as P&G effectively uses the channels of distribution to run its operations, and it established powerful distribution network, which includes manufacturing firms, distributors, retailers, consumers. - Since the early years of making soap and candles, P&G has been creating shampoos, shavers, and even more today. P&G has been constantly innovating to make everyday life better for their consumers. - P&G places a huge focus on gaining insights into consumers’ everyday lives so they can combine “what’s needed” and “what’s possible”. - Diversity in the workplace creates different thinking and most importantly, create an environment where people are able to say what they think. A new idea can trigger another idea, possibly creating a solution that no one has thought about; and this paves the way for innovation.