WisePad Go

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Provided as Bank box go
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 with USB

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 Wisepad Go - features
Benefits Explanations

A smart looking compact device, a pocket sized device which can be carried easily supports
Compact device
IOS / Android mobile device or Windows PC via cable (PC POS)

Accepted cards Easily accepts EMV/Chip/NFC

Device connectivity Accept payments by connecting to a smartphone via “Bluetooth” i.e. MPOS mode

Mswipe is PCI certified. It assures that all transactions are safe and secure as it comes with a
Safe and secure transactions
secure PIN Pad and triple track magstrip reader.

Charging capacity Fast charging device, when charged for 15 minutes can support 350 transactions

Digital charge slip featured device. Merchants can view and download the charge slip from the
Saves paper
Mswipe Merchant App for transactions upto 3 months

At the end of the day, the batch is auto-settled from the back end which saves late settlement
Auto-batch Settlement
fee compared to other POS devices

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Comes with Mswipe Merchant app to see real time transaction status, invoices, offers, amount
App
of payment received, log tickets and more
 Wisepad Go - specifications
Features Wisepad

Device id starts with 113…

Connectivity modes Bluetooth

Supported SIM Not required

Supported networks Depends on the mobile band

Device stand by time Up to 5 mins

Bootup / Turn on time Around 10 to 15 seconds

Up to 24 hours on standby mode

Power and battery
750mAH, 3.7V

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Chargeslip Digital - Via text & email
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 Wisepad Go - troubleshooting

 Device cannot be paired

 Please press and hold the on/off button to restart the device
 Please check to see if you can find the Wisepad Go “Serial number ” (shown on the
back of device) in the scanned device list of the smartphone or tablet

 Display turned off automatically

 The display may turn off after entering the “SLEEP MODE” to save power. Please
press and hold the power on/off button to restart it
 The device battery may have discharged, please use the USB cable to recharge it
and then retry

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 Wisepad Go - troubleshooting

 Device has lost connection with the smartphone or tablet when the device has gone
into SLEEP MODE
 Please press and hold the power on/off button to turn on the device again. The
device will automatically connect with the smartphone or tablet again
 The device may be at lower battery level, please use the USB cable to recharge it
and then retry
 Please ensure that the device and the smartphone/tablet are within the reception
range

 Device cannot read the card successfully through the NFC reading
 Please check that the card supports NFC payment
 Please ensure if the card is placed within 4cm range of the NFC symbol on the
display
 Please take out the NFC card from the wallet or purse during the payment to
avoid any interference

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 Wisepad Go - troubleshooting

 Device cannot read the card successfully

 Please check if Wisepad Go has power and make sure that it is connected to the
smartphone/tablet
 Please make sure that there is no obstacle in the card slots
 Please make sure that the chip of the card is facing the right direction while
inserting the card
 Please ensure that the smartphone/tablet is a supported model for this device’s
operation
 Please insert card with a more constant speed

 Device has no response

 Please use a paper clip to press the reset button near USB-C connector for reboot

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 Thank You

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