Inisiatif Promosi Kesihatan Dan Komunikasi Risiko

INISIATIF
PROMOSI
KESIHATAN
& KOMUNIKASI
RISIKO DALAM
MENANGANI
HEALTH PROMOTION & RISK
COMMUNICATION INITIATIVES PANDEMIK
COVID-19
DI MALAYSIA
IN MANAGING COVID-19
PANDEMIC IN MALAYSIA
VOL 1
MINISTRY OF HEALTH MALAYSIA
© MINISTRY OF HEALTH MALAYSIA

Published in 2020 by Health Education Division
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording of otherwise, without the prior permission of the copyright owner.
Bahagian Pendidikan Kesihatan, Kementerian Kesihatan Malaysia

Aras 1-3, Blok E10, Kompleks E, Pusat Pentadbiran Kerajaan Persekutuan,
62590 Putrajaya.
Health Education Division, Ministry of Health Malaysia

Levels 1-3, Block E10, Complex E, Federal Government Administrative Centre,
62590 Putrajaya.
»
Kerajaan memandang serius
situasi semasa ancaman
virus berbahaya ini terutama
perkembangan gelombang
kedua. Keutamaan kerajaan
pada masa ini adalah untuk
mencegah penularan baharu
wabak ini yang dibimbangi
akan menjangkiti lebih ramai
rakyat. Situasi semasa wabak
ini memerlukan tindakan drastik
diambil bagi memulihkan
keadaan secepat mungkin.
The government takes the issue of this dangerous virus
»
threat seriously, especially the development of the
second wave. The current priority of the government
is to prevent the spread of this new pandemic that will
affect more people. The current situation of the outbreak
requires drastic action to be taken to recover the
situation as soon as possible.
INISIATIF PROMOSI KESIHATAN & KOMUNIKASI RISIKO
YAB Tan Sri Dato’ Haji Muhyiddin

bin Haji Mohd. Yassin
PERDANA MENTERI MALAYSIA
PRIME MINISTER OF MALAYSIA
SUMBER / SOURCE: PETIKAN PERUTUSAN KHAS

COVID-19, BERITA HARIAN (ONLINE), 16 MAC 2020
IV
»
Dalam situasi dugaan
yang dihadapi negara
hari ini, kerjasama serta
toleransi dalam kalangan
rakyat berbilang kaum
amat diperlukan demi
memastikan kerajaan
mampu berusaha sebaik
mungkin demi menangani
wabak COVID-19 di Malaysia.
Ayuh rapatkan muafakat
dan bertenang menghadapi
dugaan serta cabaran ini.
Muafakat itu berkat. »
To face this country’s unexpected situation, cooperation
and tolerance among the people of various races is
essential to ensure that the government can do its best
to deal with the COVID-19 outbreak in Malaysia. Let’s
work together as a team with calm to overcome these
tribulations and challenges. Teamwork is a blessing.
YB Dato’ Sri Dr. Adham bin Baba

MENTERI KESIHATAN MALAYSIA
MINISTER OF HEALTH
SUMBER / SOURCE: FB KEMENTERIAN

KESIHATAN MALAYSIA, 18 MAC 2020
COVID-19
V
» Pekerja di lapangan yang
berdedikasi ini disokong oleh
Ibu Pejabat Kementerian
Kesihatan Malaysia (KKM) yang
komited dalam promosi dan
kesedaran kesihatan. Maklumat
situasi semasa dan data
statistik sentiasa dikemaskini
secara langsung. Kini, lebih
ramai rakyat yang mengikuti
perkembangan KKM menerusi
pelbagai saluran di internet
dan media sosial untuk
mendapatkan maklumat terkini
dan tepat. Justeru, atas
usaha gigih mereka di belakang
tabir ini, kami rakyat Malaysia
mengucapkan TERIMA KASIH. »
These heroic ground crews are supported
by the Ministry of Health (MOH) HQ who
are committed to the promotion of health
awareness. MOH’s constant live updates
on current situations and corresponding
statistics do not pass by unnoticed. More
Malaysians are now keeping watch of MOH’s
various channels on the Internet and social
media to stay connected and informed. For
these and the many other undisclosed efforts
by them, we Malaysians say THANK YOU!
YBhg. Tan Sri Dr. Noor Hisham bin Abdullah

KETUA PENGARAH KESIHATAN
KEMENTERIAN KESIHATAN MALAYSIA
DIRECTOR GENERAL OF HEALTH
SUMBER / SOURCE: THE MALAY MAIL (ONLINE),

14 MAC 2020
COVID-19
VII
VIII
KANDUNGAN CONTENTS
01 PROMOSI KESIHATAN 1 05 AKTIVITI KHAS 55
HEALTH PROMOTION SPECIAL ACTIVITIES
KERANGKA INISIATIF PROMOSI KESIHATAN
06 ADVOKASI DAN 63
HEALTH PROMOTION INITIATIVE FRAMEWORK
02 KOMUNIKASI RISIKO 5 KOLABORASI STRATEGIK

RISK COMMUNICATION ADVOCACY & STRATEGIC
PRINSIP ASAS KOMUNIKASI RISIKO COLLABORATION
BASIC PRINCIPLES OF RISK COMMUNICATION
FASA INISIATIF KOMUNIKASI RISIKO
RISK COMMUNICATION INITIATIVE PHASE 07 PENILAIAN 81
EVALUATION
03 STRATEGI DAN 9
ANALISA PERTANYAAN ORANG AWAM SEMASA
PANDEMIK COVID-19
PENDEKATAN
ANALYSIS OF PUBLIC INQUIRIES DURING COVID-19 PANDEMIC
TINJAUAN SOAL RAKYAT
STRATEGIES AND PUBLIC’S OPINION SURVEY
APPROACHES TINGKAH LAKU KESIHATAN SEMASA PERINTAH

KAWALAN PERGERAKAN (PKP) BERIKUTAN COVID-19
PEMBANGUNAN MESEJ STRATEGIK HEALTH BEHAVIOUR DURING MOVEMENT CONTROL ORDER IN
STRATEGIC MESSAGE DEVELOPMENT TIME OF COVID-19
FASA PERSEDIAAN PENGETAHUAN, SIKAP DAN AMALAN BERKAITAN
PREPARATION PHASE PENJARAKAN SOSIAL
UNDERSTANDING, ATTITUDE AND PRACTICE RELATED TO
FASA PEMBENDUNGAN AWAL SOCIAL DISTANCING
EARLY CONTAINMENT PHASE
ANALISA SENTIMEN SOSIAL MEDIA
FASA PEMBENDUNGAN AKHIR SOCIAL MEDIA SENTIMENT ANALYSIS
LATE CONTAINMENT PHASE
08 STRATEGI BARU 90
FASA PEMULIHAN
RECOVERY PHASE
KOMUNIKASI RISIKO
04 KEMPEN 48 BAGI MENGHARUNGI
PEMBUDAYAAN GELOMBANG KE-3
NORMA BAHARU PANDEMIK COVID-19
DALAM KOMUNITI THE NEW RISK COMMUNICATION
NEW NORM CAMPAIGN IN STRATEGIES TO FACE THE 3RD
THE COMMUNITY WAVE OF PANDEMIC COVID-19
PROMOSI KESIHATAN adalah proses mendaya
upayakan rakyat untuk meningkatkan kawalan
kendiri dan menambah baik kesihatan mereka
(Piagam Ottawa Promosi Kesihatan, 1986)
Health promotion is the process of enabling

people to increase control over and to improve
their health (Ottawa Charter for Health
Promotion, 1986)
Objektif utama promosi kesihatan di Malaysia

adalah bagi mempertingkatkan taraf literasi
kesihatan dan amalan cara hidup sihat individu,
keluarga dan komuniti menerusi aktiviti-aktiviti

promosi kesihatan yang komprehensif.
The main objective of health promotion in

Malaysia is to improve health literacy and
healthy lifestyle practices of individuals,
families and communities through
comprehensive health promotion activities.
01
PROMOSI
KESIHATAN
HEALTH PROMOTION
COVID-19
1
KERANGKA INISIATIF
PROMOSI KESIHATAN
INISIATIF
HEALTH PROMOTION INITIATIVE PROMOSI KESIHATAN
FRAMEWORK
INISIATIF PROMOSIpenularan
OBJEKTIF KESIHATAN
Putuskan rantaian
COVID-19
Kesedaran Tindakan Amalan Amalan Cara
Objectives Break the chain of INISIATIF
INISIATIF
mengenai PROMOSI
COVID-19 PROMOSI KESIHATAN
Kebersihan
Awareness on COVID-19
KESIHATAN
Diri Hidup Sihat
Personal Hygiene Practice Healthy Lifestyles
COVID-19 transmission
an KUMPULAN Kesedaran Tindakan Berfokus

Amalan
Focused
Amalan Cara Perlindungan Umum
General
ATIF
D-19
SASAR PROMOSI
mengenai COVID-19KESIHATAN Putuskan
Kebersihan Putuskan
Dirirantaian rantaian
Hidup SihatKesedaran Kesedaran Diri Tindakan
Tindakan Amalan Amalan Amalan Am
Target Groups Awareness on OBJEKTIF
COVID-19 OBJEKTIF
Petugas penularan
Pelancong
Personal penularan
Hygiene PracticeCOVID-19
Guru COVID-19
/ Pemilik
Healthy mengenai
Lifestyles INISIATIF
Majikan
mengenai
COVID-19
Self-Protection PROMOSI
Pesakit
& COVID-19 Warga
Kebersihan
Kebersihan KESIHATAN
DiriPesakit
Diri / HidupHid B
S
Kesihatan
Objectives
Objectives
/ Pelawat Break the
Pelajar
Break
COVID-19COVID-19 transmissionPremis Awareness
chainthe
of chain of
transmission Pekerja
on COVID-19
Awareness Kronik Personal
on COVID-19 Emas
Hygiene Practice
Personal PUI
Hygiene Practice kan
Healthy Life
He
Healthcare workers Tourists / Visitors Teachers / Premise Employers & Patients with Senior Citizen Patients/ Patient- Infa
us Focused Umum Students
General Owners Employees Chronic Diseases Under-Investigation
KesedaranKUMPULAN Tindakan Amalan Amalan Berfokus Berfokus

Cara Perlindungan
Focused Focused Umum Umum General General
KUMPULAN
genai
GuruCOVID-19
/ SASAR
Pemilik
SASARMajikan Kebersihan & Diri
PENERBITAN PesakitBAHAN Hidup
Warga Putuskan
Sihat Pesakit
Publications rantaian
/ DiriBayi dan Kesedaran Jemaah Pemandu & penumpang
Tindakan SALURA
Amalan
Pelajar Target
areness on Premis
COVID-19
Pekerja
Personal
Target Groups
Groups OBJEKTIF
Petugas
Hygiene
Kronik
Petugas
Practice
Emas
Healthy penularan
Pelancong
Pelancong Lifestyles
PUI
Guru COVID-19
Guru
/ / kanak-kanak
Pemilik Pemilik
Self-Protection
Majikan
mengenai Tabligh
Majikan
& COVID-19 Pesakit
Pesakit
& e-hailing
Warga Warga
Kebersihan PesakitPesa
Diri /
Teachers / Premise Employers & Patients with Patients/
thePatient-
Students Owners Employees Kesihatan Diseases / Pelawat
Kesihatan
Objectives
Chronic / Pelawat
Senior Citizen BreakPelajar Pelajar
chain of Premis
Under-Investigation
COVID-19 transmission
Premis
Infants
Pekerja
& Children
Pekerja Kronik
Tabligh Group
Awareness on COVID-19 Kronik Emas Emas
E-hailing drivers & passengers
Personal HygienePUI PU
Practice
TeachersTeachers
/ /Premise Premise Employers &
EmployersPatients
& with
Patients with Patients/Patients/
Patient- P
Umum Healthcare
Healthcare
General
Tourists /Tourists
workers workers Visitors / Visitors
StudentsStudents Owners Owners EmployeesEmployeesChronic Diseases
Senior Citizen
Chronic Diseases
Senior Citizen
Under-Investigation
Under-Inve
Publications Hebahan BerfokusSALURAN Focused

Channels Umum Ge
milik KUMPULAN
Majikan &Gegantung
Pesakit Awam
Warga Pesakit / SoalanBayi dan
Lazim Jemaah Pemandu & penumpang Radio P
PENERBITAN
PENERBITAN BAHANBAHAN Publications
Publications SA
mis Pekerja SASAR
Kronik
Bunting Emas Public PUI kanak-kanak
Frequently Asked Tabligh e-hailing
mise
ners
Employers &
Employees
announcement
Patients
Target Groupswith
Chronic Diseases
Senior Citizen Petugas
Patients/ Patient-
Under-Investigation
Pelancong
Questions
Infants & Children Guru
Tabligh /
Group Pemilik Majikan
E-hailing drivers &
& passengers Pesakit Warga
Kesihatan / Pelawat Pelajar Premis Pekerja Kronik Emas
Teachers /
Healthcare workers SesiPremise
Tourists / Visitors
Owners Students
Employers &
Employees Media Patients with
Chronic Diseases
Senior Citize
Paparan Slaid KainHebahan
Rentang UnitSosial
SoalanInfografik
Lazim Hebahan SALURAN
Radio Poster
Channels Pendengaran
Bergerak
Televisy
Frequently Infographics
Asked Gegantung
Gegantung
Slide Deck
Awam Awam
Banner
Soalan
Soalan Awam
LazimLazim Social Media
Radio Rad
Television
PENERBITAN BAHAN
Questions Town Hall Mobile Unit
Bunting Bunting Public Public
announcement
announcement
Frequently Publications
Frequently
Asked Asked
Session
Questions
Questions
Media Komunikasi Sidang Media/

Kad Amaran Sesi
ntang Poster Risalah Video Sosial Kesihatan Buku KecilBersemuka
Televisyen Kenyataan Media
MediaMedia
Pendengaran UnitFace to face
mer Infografik
Infografik
Flyers Paparan
Paparan
SlaidRadio
Slaid Kain
Social Rentang
Kain
Media RentangTelevision
Health Alert Poster
Poster
Booklet
Bergerak
Press Conference/
Sosial Sosial
Press Statement Te
Awam
communications
Infographics
Infographics Slide Deck
Slide Deck
Hebahan
BannerCard
Banner Social Media
Social Media
Gegantung Awam
Town Hall
Session Soalan Lazim
Mobile Unit
Sidang Media/
Kad Amaran Bunting Public Media
Frequently Luar
Asked
Kesihatan Buku Kecil Media Kenyataan
Media Komunikasi
announcement SidangSidang
Media/M
Poster Sosial Televisyen Kad Amaran
Kad Amaran Questions
Outdoor media
BersemukaBukuBuku
Health Alert
Risalah
Booklet Risalah VideoVideo Press Conference/
Kesihatan
Press Statement Kesihatan Kecil Kecil Kenyataan
Kenyataa
Medi
Card Flyers Social Media
Flyers Television Face to face Booklet Booklet Press Conference/
Press Conf
STRATEGI Health Alert communications
Health Alert Med
Press Statement
Press Sta
Infografik Paparan Slaid
Strategies Kain Rentang
Card Card
Poster Sosi
Infographics Sidang
SlideMedia/
Deck Banner
Promosi & Social M
Pemantauan
n Policy Polisi Media Luar Promotion &
Buku Kecil Kenyataan Media
Outdoor media Pendidikan Education
dan
Booklet Press Conference/
TEGI Press Statement Penilaian
STRATEGI
STRATEGI Kad AmaranTinjauan
gies Risalah Video Kesihatan Buku Kecil Monitoring and
Evaluation
Promosi & Flyers & Strategies
Strategies
Pemantauan Advokasi & Survey Booklet
Advocacy &
Capacity Building Bina UpayaPromotion Health Alert
Policy
Pendidikan Education
Policy PolisiPolisi dan Promosi
Kolaborasi Card Promosi
&
Collaboration &Promotion
Promotion
& & Peman
Pe
PendidikanAnalisa
Pendidikan Sentimen
Education
Education
Penilaian Sentiment Analysis da
Monitoring and Penil
Evaluation
Advokasi & Advocacy & Tinjauan Monitori
PromosiKolaborasi
& Promotion & Collaboration Pemantauan 2 Advokasi Survey
Advokasi
& &
AdvocacyAdvocacy
& &
Evalu
CapacityCapacity Bina Upaya
Building Building Bina Upaya
dan STRATEGI
Kolaborasi
Kolaborasi
Collaboration
Collaboration
Analisa Sentimen
Penilaian Strategies
Sentiment Analysis
Health Alert
Card
PROMOSI KESIHATAN STRATEGI

Strategies
Promosi &
Policy Polisi Promotion &
ran Tindakan Amalan Amalan Cara Perlindungan
COVID-19 Kebersihan Diri Hidup Sihat Diri
COVID-19 Personal Hygiene Practice Healthy Lifestyles Self-Protection
Advokasi & Advocacy &

UmumBinaGeneral
Upaya
Capacity Building
Kolaborasi Collaboration
Majikan & Pesakit Warga Pesakit / Bayi dan Jemaah Pemandu & penumpang
Pekerja Kronik Emas PUI kanak-kanak Tabligh e-hailing
Employers & Patients with Senior Citizen Patients/ Patient- Infants & Children Tabligh Group E-hailing drivers & passengers
Employees Chronic Diseases Under-Investigation
SALURAN Channels
Sesi
Pendengaran Unit
Radio Bergerak
Awam
Town Hall Mobile Unit
Session
Media Komunikasi
r Sosial Televisyen Bersemuka
Social Media Television Face to face
communications
Sidang Media/
Buku Kecil Kenyataan Media Media Luar
Outdoor media
Booklet Press Conference/
Press Statement
Tinjauan
Promosi & Promotion & Pemantauan
Survey
dan
Analisa Sentimen
Penilaian Sentiment Analysis
Monitoring and
Evaluation
asi & Advocacy &
orasi Collaboration
COVID-19
3
Komunikasi risiko merupakan
komponen penting dalam
pengurusan risiko kesihatan
melibatkan pelbagai kapasiti
komunikasi berkaitan dengan
kesediaan, respons dan fasa
pemulihan isu kesihatan awam
yang serius untuk menggalakkan
penetapan keputusan yang jelas
dan perubahan tingkah laku
positif.
(Pertubuhan Kesihatan Sedunia)

Risk communication is an integral

component of public health risk
management that involves range
of communication capacities
related to preparedness, responses
and recovery phases of a serious
public health event to encourage
informed decision making and
positive behaviour change.
(World Health Organization)
4
02
KOMUNIKASI
RISIKO
RISK COMMUNICATION
COVID-19
5
PRINSIP ASAS KOMUNIKASI RISIKO
BASIC PRINCIPLES OF RISK COMMUNICATION
Sumber tunggal Dipercayai

(Single source) (Credible)
Penerbitan Bahan
Informasi, Pendidikan
dan Komunikasi Sidang Media &
Konsisten Publication of Information, Kenyataan Akhbar Harian Kerap Kemas kini
(Consistent) Education and Communication Press Conference & Daily (Frequent Updates)
(IEC) Materials. Press Statement.
Portal, Hotlines &

Pelbagai Saluran Khusus Pengurusan Berita Palsu
Dedicated Portal, Fake News Management.
Hotlines & Various
Channels. Pendidikan Kesihatan
Health Education.
Respon Pantas Berfakta

(Timely Responses) (Factual)
Libat Urus Komuniti

(Community Engagement)
6
FASA INISIATIF KOMUNIKASI RISIKO
PHASES OF RISK COMMUNICATION INITIATIVES
01 02 03 04
PERSEDIAAN PEMBENDUNGAN AWAL PEMBENDUNGAN AKHIR PEMULIHAN
(PREPARATION) (EARLY CONTAINMENT) (LATE CONTAINMENT) (RECOVERY)
1. Kesedaran (Awareness) 1. Kesedaran (Awareness) * Komponen mesej dalam 1. Memperkasa komuniti

Fasa Persediaan & Fasa melalui Pembudayaan Norma
2. Tingkah laku mencegah 2. Tingkah laku mencegah
Pembendungan Awal diteruskan Baharu (Empowering community
(Preventive behaviour) (Preventive behaviour)
dengan penambahan dan embracing new norms)
3. Kekerapan kemas kini 3. Pengurusan berita palsu penekanan kepada aspek:
(Updates frequency) dan informasi salah (Fake news (*Message components in the
and false information management) Preparation Phase and Early
4. Pengurusan berita palsu dan MESEJ (Messages)
informasi salah 4. Penambaikan penyampaian Containment Phase are being
(Fake news and false perkhidmatan (Improving carried out continuously with • Konsep Cegah & Didik, Amal,
information management) service delivery) further focus on aspects of): Patuh dan Pantau (CAPP)
1. Mengurangkan ketakutan dan (Prevent & Educate, Practice,
5. Motivasi kepada petugas
stigma (Reduce fear and stigma) Adhere & Monitor) :
kesihatan dan rakyat (Motivation
MESEJ (Messages) to healthcare workers and public) 2. Amalan cara hidup sihat 1. Lindungi keluarga (Protect
(Healthy lifestyle practices) family)
• Situasi kes COVID-19 di 2. Lindungi komuniti (Protect
luar negara (Situation of MESEJ (Messages) Community)
COVID-19 case abroad) 3. Lindungi daerah (Protect
• Situasi kes COVID-19 di MESEJ (Messages) district)
• Gejala (Symptoms)
Malaysia (Situation of COVID-19 • Pengawasan COVID-19
• Cara Jangkitan (Mode of • Pendidikan kesihatan bagi
in Malaysia) menggunakan aplikasi
mengurangkan rasa takut
transmission) • Gejala (Symptoms) dan stigma dalam kalangan MySejahtera (Monitor COVID-19
• Pembetulan kepada berita pesakit COVID-19 dan rakyat through MySejahtera apps)
• Cara Jangkitan (Mode of
palsu dan informasi salah yang transmission) bagi mendapatkan saringan • Komuniti sebagai frontliners
disebarkan menerusi media dan rawatan (Health promotion (Community as frontliners)
sosial (Correction to fake news • Pencegahan dan Saringan to reduce fear and stigma
and false information posted on COVID-19 (Prevention and among patients of COVID-19
the social media) Screening of COVID-19) and public to do screening and
• Pembetulan kepada berita get treatment)
palsu dan informasi salah yang • Promosi amalan cara hidup
disebarkan menerusi media sihat di rumah semasa
sosial (Correction to fake news Perintah Kawalan Pergerakan
and false information posted on (Promotion on healthy lifestyle
the social media) practices at home during
• Maklumat hospital dan klinik Movement Control Order (MCO)
bagi menjalankan saringan dan
rawatan COVID-1 (Information
on hospitals and clinics for
screening and treatment)
• Nasihat kepada petugas dan
rakyat untuk meningkatkan
motivasi mereka supaya
teguh bersama memutuskan
rantaian jangkitan COVID-19
(Advice to healthcare workers
and public in boosting their
motivation to work together
COVID-19
to break the chain of
COVID-19 transmission)
7
Penggunaan komunikasi
perubahan tingkah laku yang
strategik meliputi pembentukan
mesej yang berfokus dan
pendekatan yang bersesuaian
bagi mempromosikan tingkah laku
sihat dan mengurangkan risiko.
Komunikasi sosial dan perubahan

tingkah laku merangkumi
komunikasi kesihatan, mobilisasi
komuniti dan sosial yang disebar
luas menerusi strategi informasi,
pendidikan dan komunikasi (IEC).
The use of strategic behaviour

change communication includes
the formation of focused
messages and appropriate
approaches to promote healthy
behaviours and reduce risk.
Social and behaviour change

communication includes health
communication, community
and social mobilization that are
widely disseminated through
information, education and
communication (IEC) strategies.
8
03
STRATEGI DAN
PENDEKATAN
STRATEGIES AND APPROACHES
COVID-19
9
PEMBANGUNAN MESEJ
SUMBER ANALISA KEPERLUAN
STRATEGIK STRATEGIC MESSAGE DEVELOPMENT
Sources 1. PENGAWASAN
KHABAR ANGIN
RUMOURS
SURVEILLANCE
Needs Assessment
+
2. SITUASI SEMASA CURRENT PANDEMIC
PANDEMIK SITUATION
KUMPULAN SALURAN &
ISU 3. HOTLINES CPRC
SUMBER Issues - PANGGILAN TELEFON/ TELEPHONE CALLS
- E-MEL / E-MAIL
ANALISA
SASARKEPERLUAN
MEDIA
Sources - WHATSAPP
1. PENGAWASAN RUMOURS Needs Assessment
Target Group Channel & Media
KHABAR ANGIN SURVEILLANCE
+
2. SITUASI SEMASA CURRENT PANDEMIC
PANDEMIK SITUATION
PERTUBUHANISU 3. HOTLINES CPRC

KUMPULAN SALURAN &
UMUM BERSASAR
KESIHATANIssues PAKAR
- PANGGILAN TELEFON/ TELEPHONE CALLS SASAR (Targetted)
(General) MEDIA
- E-MEL / E-MAIL
SEDUNIA RUJUK
- WHATSAPP Target Group Channel & Media
World Health
Organisation Expert P
M
BENTUK
MESEJ
PERTUBUHAN
KESIHATAN PAKAR UMUM
(General)
BAHAN
BERSASAR
(Targetted)
Messages
Design Variations
SEDUNIA RUJUK
World Health
Organisation Expert
BENTUK
MESEJ
BAHAN Messages
Design Variations
PRINSIP PEMBENTUKAN
MESEJ
Message Crafting Principles
PRINSIP PEMBENTUKAN
MESEJ Pemahaman Awal Kesedaran Berita Palsu
KOMUNIKASI RISIKO
TAHAP PERUBAHAN
Precontemplation
Message Crafting Principles Awareness Fake News
Message
Pemahaman
Risk Communication
Tindakan Perubahan
Stages of Behaviour
Kerisauan /
TINGKAH LAKU
Type
Contemplation
Tingkahlaku Ketakutan
Persediaan
Pemahaman Awal Kesedaran BeritaAnxiety
Palsu
KOMPONEN
KOMUNIKASI RISIKO
Behaviour change actions / Fear

TAHAP PERUBAHAN
Preparation
Precontemplation
Components
Awareness Fake News
Message
Pemahaman
Tindakan Pengekalan Mitos
Risk Communication
MESEJ BENTUK
Tindakan Perubahan
Behaviour
Tingkah Laku Kerisauan

Myths /
TINGKAH LAKU
Type
Contemplation
Action
Tingkahlaku Ketakutan
Stages ofChange
MESEJ
Persediaan
Tindakan
Behaviour retention
KOMPONEN
Behaviour change actions Anxiety / Fear

Preparation
Components
Pengekalan Pengekalan Mitos

Tindakan
BENTUK
Maintenance
Action Tingkah Laku Myths
Change
Behaviour retention
Tindakan
Pengekalan
Maintenance
10
N
PEMBENTUKAN MESEJ MESSAGE CRAFTING
PEMBANGUNAN SUMBANGSARAN PRAUJI

MESEJ KREATIF Brainstorming Pretesting
Creative message
development
CERAKIN ULASAN
MESEJ TEKNIKAL
Message segmentation Technical review
PENERBITAN
BAHAN
PUBLICATION
*Penerbitan bahan dan penggunaan saluran *The publication of materials and the use of
komunikasi bagi Fasa Persediaan, Pembendungan communication channels for the Preparation, Early
Awal, Pembendungan Akhir dan Pemulihan adalah Containment, Late Containment and Recovery Phases
melibatkan data-data di peringkat Bahagian involve data at the Health Education Division level
Pendidikan Kesihatan sahaja, manakala Kempen only, while the New Norms Campaign involves data
Norma Baharu melibatkan data-data di peringkat from the Health Education Division as well from the
COVID-19
Bahagian Pendidikan Kesihatan, Negeri dan Daerah Health State Departments and the District Health
di bawah seliaan Kementerian Kesihatan Malaysia. Offices under the Ministry of Health Malaysia.
11
FASA PERSEDIAAN
PREPARATION PHASE
SITUASI SITUATION
• Bermulanya wabak Novel Coronavirus di Wuhan,

China pada 19 Disember 2019
• Tiada kes jangkitan tempatan dilaporkan di Malaysia
• Onset of Novel Coronavirus Outbreaks in Wuhan, China on

19th December 2019
• No local infection case reported in Malaysia
KUMPULAN SASAR TARGET GROUP
• Rakyat Malaysia
• Pelancong dari China dan pengembara yang

kembali ke Malaysia
• Malaysia Citizen
• Tourist from China and travelers returned to Malaysia

12
FOKUS MESEJ MESSAGE FOCUS
KESEDARAN KESIHATAN HEALTH AWARENESS
Pendedahan dan kesedaran berkaitan Novel

Coronavirus (2019-nCoV) dan melindungi rakyat
Malaysia daripada jangkitan.
Exposure and awareness of the Coronavirus (2019-nCoV) and

to protect Malaysian from infection.
TINGKAH LAKU PENCEGAHAN

PREVENTIVE BEHAVIOUR
Menyarankan langkah-langkah pencegahan awal bagi

mengelakkan jangkitan:
• Mengamalkan tahap kebersihan diri yang baik
semasa lawatan dan selepas pulang ke Malaysia
• Elak daripada melawat tempat tumpuan ramai,

pasar haiwan dan tempat penyembelihan haiwan
• Elak daripada makan produk haiwan mentah dan

tidak dimasak dengan sempurna
• Dapatkan rawatan segera sekiranya bergejala.
Recommendation of early preventive measures to

prevent infection:
• Practice a high level of personal hygiene during visit and
after returning to Malaysia
• Avoid visiting public places, live poultry markets and
STRATEGI DAN PENDEKATAN COVID-19 FASA PERSEDIAAN

slaughtering house
• Avoid eating raw and half-cooked animal products
• Seek medical treatment immediately if have symptoms
13
FASA PEMBENDUNGAN AWAL
EARLY CONTAINMENT PHASE
SITUASI SITUATION
WHO telah mengisytiharkan penyakit Novel

Coronavirus dikenali sebagai Covid-19 pada 11
Februari 2020.
Kes COVID-19 telah menular ke Malaysia menerusi

pelancong yang masuk ke Malaysia melalui Singapura:
• Gelombang Jangkitan Pertama -

24 Januari hingga 26 Februari 2020
• Gelombang Jangkitan Kedua (Sebelum Perintah
Kawalan Pergerakan):
27 Februari hingga 17 Mac 2020.
WHO declared Novel Coronavirus as COVID-19 on 11th

February 2020.
COVID-19 case spread to Malaysia through tourist entering

Malaysia via Singapore:
• First Wave of Infection – 24th January to 26th February 2020

• Second Wave of Infection (Before Movement Control Order):
27th February to 17th March 2020.
14
KUMPULAN SASAR TARGET GROUP
PELANCONG, PELAWAT DAN

ANAK KAPAL YANG MASUK
KE MALAYSIA DAN RAKYAT
MALAYSIA YANG PULANG DARI
LUAR NEGARA
• Tindakan yang perlu diambil

bila tiba di pintu masuk
antarabangsa seperti saringan suhu
badan dan kuarantin di rumah
• Elak daripada melawat tempat

tumpuan ramai dan pasar haiwan dan
tempat penyembelihan haiwan
• Elak daripada makan produk haiwan

mentah dan tidak dimasak dengan
sempurna
TOURISTS, TRAVELLERS AND

CREW MEMBERS ENTERING
MALAYSIA AND MALAYSIANS
RETURNING FROM OVERSEAS
• Measures that need to be observed at
point of international entry such as
screening of body temperature and home
STRATEGI DAN PENDEKATAN COVID-19 FASA PEMBENDUNGAN AWAL

quarantine
• Avoid visiting public places, live poultry

markets and slaughtering house
• Avoid eating raw and half-cooked animal

products
15
PESAKIT DALAM SIASATAN
• Langkah-langkah semasa
pengawasan dan pemantauan
di rumah
PATIENT-UNDER-INVESTIGATION
• Preventive measures for home surveillance
dan monitoring
PEMANDU DAN PENGGUNA

E-HAILING
• Nasihat kepada pemandu teksi

dan pengguna e-hailing
E-HAILING DRIVERS AND

PASSENGERS
• Advices to e-hailing drivers and passengers
PEMILIK PREMIS
• Langkah pencegahan COVID-19

di pusat membeli-belah
PREMISE OWNERS
• COVID-19 preventive measures at shopping
malls
PETUGAS KESIHATAN
• Langkah-langkah penggunaan PPE

yang betul
HEALTHCARE WORKERS
• Proper use of Personal Protective Equipment
(PPE)
16
KESEDARAN KESIHATAN
1. Maklumat asas berkaitan COVID-19:
• Cara Jangkitan
• Gejala Jangkitan
• Tempoh inkubasi
2. Senarai hospital rujukan, pusat saringan,

statistik kes dan carta kes positif
3. Pengesanan dan pengurusan kes positif

serta kontak rapat
HEALTH AWARENESS
1. Basic information on COVID-19:
• Modes of transmission
• Symptoms of Infection
• Incubation period
2. List of referral hospital, screening centres,

case statistics and charts on positive cases
3. Case detection and management of positive

case and close contact
17
TINGKAH LAKU PENCEGAHAN PREVENTIVE BEHAVIOUR
Mempromosikan amalan tingkah laku pencegahan Promote preventive behaviour among targeted groups:
jangkitan yang khusus mengikut kumpulan sasar:
PUBLIC
ORANG AWAM
• Wash hands with water and soap or use hand sanitizer
• Cuci tangan dengan air dan sabun atau
menggunakan cecair sanitasi tangan • Disinfection of public areas
• Disinfeksi di tempat awam • Wear face masks if have symptoms
• Practice good coughing and sneezing ethics

• Pakai penutup hidung dan mulut sekiranya bergejala
• Seek medical treatment immediately if have symptoms
• Mengamalkan etika batuk dan bersin yang baik
• Keep yourself distance of 1 meter from others
• Dapatkan rawatan segera sekiranya ada gejala
• Avoid shaking hands or touching if you have symptoms
• Jarakkan diri anda dengan orang lain sejauh 1 meter
• Elak bersalaman atau bersentuhan jika bergejala

18
FOKUS MESEJ
MESSAGE FOCUS
6.3%
6.3%
70.0 %
KESEDARAN TINGKAH LAKU

AWARENESS BEHAVIOUR
10.0%
20.0% 87.5%

DISINFEKSI LANGKAH PENGURUSAN KES
DISINFECTION PENCEGAHAN DAN SARINGAN
PREVENTIVE MEASURES CASE MANAGEMENT
AND SCREENING
INFORMASI ASAS
BASIC INFORMATION
19
PENERBITAN BAHAN PUBLICATION
21%
6%
71
BAHAN
DITERBITKAN
4 %
PUBLISHED MATERIAL
6% 56%
3%
2%
1% 1%
VIDEO (VIDEOS)
KAIN RENTANG (BANNER)
RISALAH (FLYERS)
GEGANTUNG (BUNTING)
KAD AMARAN KESIHATAN (HEALTH ALERT CARD)
INFOGRAFIK (INFOGRAPHIC)
POSTER (POSTERS)
PAPARAN SLAID (SLIDE DECK)
LEMBARAN SOALAN LAZIM (FAQ SHEET)
20
JUMLAH TOTAL OF
RISALAH 3 FLYERS (3 TITLES) CETAKAN: PRINTS:
TAJUK
300,000
Poster Jarak Sosial_8_FA.pdf 1 3/13/20 10:17 PM
POSTER 4
TAJUK
POSTERS (4 TITLES)

JUMLAH
CETAKAN:
TOTAL OF
PRINTS:
160,000
21
INFOGRAFIK 40
TAJUK
JARAKKAN DIRI ANDA
INFOGRAPHIC SEJAUH 1 METER
(40 TITLES)
SEKIRANYA ANDA
BERGEJALA
(BATUK ATAU
BERSIN)
ATAU
SEKIRANYA ANDA
NAMPAK ORANG
LAIN BERGEJALA.
Ini kerana, percikan partikel boleh tersebar sejauh

BM/BI satu (1) meter ketika batuk atau bersin.
BM/BI
BM/BI
COVID-19
MINISTRY OF HEALTH MALAYSIA
Simple Ways to Prevent

Transmitting Virus to Others
Cover your mouth and nose using tissue
whenever you cough or sneeze. Throw
BM/BI/
1 the tissue in the thrash after using it.
Wash your hands with soap and water or
use hand sanitizer regularly. BC
2
Use face mask whenever being
in public or close contact with
people.
Always maintain good personal

hygiene and cleanliness.
3
BC
BM/BI
BM/BI/
BM/BI

KAIN RENTANG 2 BANNERS (2 TITLES) JUMLAH TOTAL OF
TAJUK
CETAKAN: PRINTS:
100
BM/BI
24
GEGANTUNG 3 BUNTING (3 TITLES) JUMLAH TOTAL OF
TAJUK
CETAKAN: PRINTS:
300
BM/BI/ BM/BI/
BC BC
25
26
VIDEOS (15 TITLES)
TAJUK
15
VIDEO
BM/BI
BM/BI
PAPARAN SLAID SLIDE DECK
HEALTH
LEMBARAN SOALAN LAZIM FAQ SHEET KAD AMARAN KESIHATAN ALERT CARD
JUMLAH
Kementerian Kesihatan Malaysia
CETAKAN:
SOALAN LAZIM TOTAL OF
PENYAKIT NOVEL CORONAVIRUS (COVID-19)
PRINTS:

700,000
Soalan 1: Apakah coronavirus?
Coronavirus (CoV) adalah sejenis virus yang boleh menyebabkan jangkitan

saluran pernafasan. Terdapat beberapa jenis coronavirus seperti severe
acute respiratory syndrome coronavirus (SARS) dan Middle East Respiratory
syndrome-related coronavirus (MER-CoV). Coronavirus terbaharu yang
ditemui di China adalah Novel Coronavirus 2019 (COVID-19).
Jangkitan coronavirus menyebabkan spektrum gejala daripada selesema

biasa kepada radang paru-paru (pneumonia) yang teruk.
Soalan 2: Bagaimanakah novel coronavirus 2019 (COVID-19) merebak?
Cara penularan novel coronavirus COVID-19 daripada individu kepada

individu yang lain melalui titisan dari hidung atau mulut yang tersebar apabila
seseorang yang dijangkiti COVID-19 batuk atau bersin. Titisan ini merentasi
objek dan permukaan di sekelilingnya. Orang lain kemudian mendapat
jangkitan COVID-19 dengan menyentuh objek atau permukaan ini, kemudian
menyentuh mata, hidung atau mulutnya. Sesorang itu juga boleh dijangkiti
COVID-19 jika mereka berada dekat dengan pesakit COVID-19 yang batuk
atau bersin atau melepaskan titisan. Itulah sebabnya penting untuk
mengekalkan jarak lebih dari 1meter (3 kaki) dari orang yang sakit.
KKM kini sedang mengawasi perkembangan jangkitan ini dan situasi BM/BI/
sentiasa berubah dan akan mengemas kini maklumat penyakit ini dalam
laman sesawang KKM dari semasa ke semasa. Orang ramai dinasihatkan
supaya sentiasa berwaspada dan mengamalkan kebersihan diri yang baik.
BC
Soalan 3: Sekiranya saya memakai penutup mulut dan hidung atau N95,
adakah ia membantu untuk mengurangkan penularan COVID-19?
Pemakaian penutup mulut dan hidung surgical atau 3-ply face mask adalah
1
27
PENGGUNAAN MEDIA DAN SALURAN
KOMUNIKASI STRATEGIK STRATEGIC USE OF MEDIA AND
COMMUNICATION CHANNELS
MEDIA SOSIAL SOCIAL MEDIA
Mesej-mesej kesihatan dimuatnaik dalam

bentuk infografik dan video ke laman
sosial media seperti Portal, Facebook,
Telegram, Twitter, YouTube dan Instagram.
Health messages in the form of videos

and infographics were uploaded in
social media platform such as Portal,
27% Telegram
3%
Facebook, Telegram, Twitter, YouTube
and Instagram
Instagram
JUMLAH 8%
2%
Youtube
JUMLAH/
TOTAL
TOTAL
1,759
Portal
UPLOADS
29%
Facebook
31% Twitter
28
MEDIA KONVENSIONAL CONVENTIONAL MEDIA
BUAL BICARA TV 35 SLOT TALK SHOW ON TV
FOLLOW ME!
@yourusername @yourname
FOLLOW ME!
@yourusername
CONTACT ME! FOLLOW ME!

@yourusername @yourusername
FOLLOW ME! FOLLOW ME!

BUAL BICARA RADIO 11 SLOT TALK SHOW ON RADIO
FOLLOW ME!
@yourusername @yourname
FOLLOW ME!
@yourusername
STRATEGI DAN PENDEKATAN COVID-19 FASA PERSEDIAAN

CONTACT ME! FOLLOW ME!
FOLLOW ME! FOLLOW ME!

29
FASA PEMBENDUNGAN AKHIR
LATE CONTAINMENT PHASE
SITUASI SITUATION
KUMPULAN SASAR PRIORITIZED TARGET
(KEUTAMAAN) GROUPS
Tempoh : 18 Mac hingga 9 Jun 2020 1. Peserta Ijtimak Tabligh Masjid Seri Petaling
Period : 18 March to 9 June 2020 Participants of Tabligh Ijtimak of Seri Petaling Mosque
2. Pengusaha/ pemilik dan pengguna kenderaan awam
Terdapat peningkatan kes jangkitan tempatan secara Public transport owners and users
mendadak dalam komuniti. Penyampaian mesej dalam 3. Pengurusan sekolah Management of Schools
fasa ini adalah bagi membendung transmisi jangkitan
menjadi lebih teruk dan mendatarkan lekuk kes 4. Guru dan Pelajar Teachers and students
jangkitan harian dengan segera. 5. Ibu Bapa Parents
6. Pemilik dan Pengunjung Premis
There was a sudden increase of locally transmitted cases in the
Premise owners and visitors
community. The dissemination of messages during this phase
is to contain further transmission and to flatten the curve of 7. Peserta, penganjur dan pengendali majlis/ program
infection immediately. Participants, event organizers and operators
8. Warga emas, golongan berisiko tinggi dan pesakit kronik
Senior citizen, high risk group and patients with chronic diseases
9. Komuniti dan keluarga di kawasan hijau
Community and family at green zone
10. Petugas Kesihatan Healthcare workers
a. Perintah Kawalan Pergerakan (PKP) 1 –

18 Mac hingga 31 Mac 2020
Movement Control Order (MCO) 1
b. Perintah Kawalan Pergerakan (PKP) 2 –
1 April hingga 14 April 2020

c. Perintah Kawalan Pergerakan (PKP) 3 –
15 April hingga 28 April 2020
d. Perintah Kawalan Pergerakan (PKP) 4 –
29 April hingga 12 Mei 2020
e. Perintah Kawalan Pergerakan Bersyarat
(PKPB) –
13 Mei hingga 9 Jun 2020
Conditional Movement Control Order (CMCO)
30
KESEDARAN KESIHATAN
HEALTH AWARENESS
Mencegah dan memutuskan rantaian

jangkitan COVID-19, mengurangkan
pertambahan kes jangkitan,
menghapuskan stigma sosial terhadap
bekas pesakit COVID-19 dan memberi
sokongan motivasi kepada petugas
barisan hadapan.
To prevent and break the chain of COVID-19

transmission, reduce infection, eliminate social
stigma towards COVID-19 patients and to
provide motivation support to frontliners.
- Mengapa perlu duduk di rumah

Why need to stay at home
- Kepentingan kesihatan mental

The importance of mental health
- Putuskan rantaian COVID-19

Break the chain of COVID-19
- Menghapuskan sosial stigma

Eliminate social stigma
STRATEGI DAN PENDEKATAN COVID-19 FASA PEMBENDUNGAN AKHIR
31
TINGKAH LAKU PENCEGAHAN
PREVENTIVE BEHAVIOUR
Menggesa langkah-langkah pencegahan
bagi memutuskan jangkitan:
Preventive measures to break the chain of
transmission:
Pematuhan kepada perintah Kawalan

Pergerakan
Adherence to Movement Control Order
Jangan bersentuhan dan bersalaman

Avoid physical touching and handshaking
Langkah-langkah disinfeksi di tempat awam

Steps for disinfection of public places
Pengasingan diri
Self isolation
Dapatkan rawatan segera jika bergejala

Seek medical treatment immediately if have
symptoms
Kekal duduk di rumah

Stay at home
Kekalkan penjarakan sosial / fizikal

Maintain social / physical distance
Amalkan 3W dan Elakkan 3S/ 3C

Practice 3W and Avoid 3S/ 3C
Amalan Cara Hidup Sihat

Practice healthy lifestyle
Norma Baharu
New Norms
32
FOKUS MESEJ
MESSAGE FOCUS
12%
(15)
45 % 17% 11%
(16) (22) (14)
3%(4)
22%
(8) KESEDARAN
KESIHATAN TINGKAH LAKU
BEHAVIOUR
HEALTH AWARENESS
20%
11% (25)
(4) 37%
8% 14% (46)
(2)
(5)

CARA HIDUP SIHAT PENGURUSAN KES PUTUSKAN RANTAIAN
HEALTHY LIFESTYLE DAN SARINGAN COVID-19
CASE MANAGEMENT BREAK THE CHAIN OF
AND SCREENING COVID-19 TRANSMISSION
LANGKAH PENCEGAHAN INFORMASI NORMA BAHARU

PREVENTIVE MEASURES ASAS COVID-19 NEW NORM
BASIC INFORMATION ON
COVID-19
33
15%
138
BAHAN 85%
DITERBITKAN
PUBLISHED MATERIALS
VIDEO
34
PENERBITAN BAHAN
INFOGRAFIK 117 INFOGRAPHIC (117 TITLES)
TAJUK
35
36
BM/BI
VIDEO (21TITLES)
TAJUK
21
VIDEO
MEDIA SOSIAL SOCIAL MEDIA
24.9% Twitter
3.6%
Website
13.4% Instagram
JUMLAH
0.6%
Youtube
JUMLAH/
TOTAL
TOTAL
2,560
UPLOADS
29.4%

28.2%
Telegram
Facebook
37
BUAL BICARA TV 55 SLOTS TALK SHOW ON TV
BUAL BICARA RADIO 29 SLOTS TALK SHOW ON RADIO

38
HEBAHAN AWAM PASUKAN PROMOSI KESIHATAN BERGERAK PERINGKAT NEGERI
PUBLIC ANNOUNCEMENT BY MOBILE UNIT OF STATE HEALTH PROMOTION TEAM
39
40
FASA PEMULIHAN
RECOVERY PHASE
SITUASI SITUATION
KUMPULAN SASAR PRIORITIZED TARGET
(KEUTAMAAN) GROUPS
Perintah Kawalan Pergerakan Pemulihan (PKPP) • Komuniti (Community)

dilaksanakan bermula 10 Jun 2020 sehingga 31 Ogos • Ibu bapa (Parents)
2020 dan dilanjutkan sehingga 31 Disember 2020.
• Pengurusan sekolah (Management of Schools)
Kerajaan memperkenalkan Program Pembudayaan
Norma Baharu yang merangkumi: • Pengusaha kantin (Canteen operators)
1) Kawalan Sempadan • Pengurusan dan Pengunjung rumah ibadat
2) Kawalan Pergerakan (Management and visitors of houses of worship)
3) Penjarakan Fizikal • Majikan dan pekerja (Employers and Employees)
4) Perlindungan Diri
• Kumpulan berisiko (High risk groups):
- Pesakit kronik (Patients with Chronic Diseases)
Recovery Movement Control Order (RMCO) was implemented - Warga emas (Senior citizen)
from 10th June 2020 until 31st August 2020 and extended - Bayi dan kanak-kanak (Infants and children)
untill 31st December 2020.
The government introduced Embracing New Norms Campaign
that includes:
1) Border Control
2) Movement Control
3) Physical Distancing
4) Self-Protection
STRATEGI DAN PENDEKATAN COVID-19 FASA PEMULIHAN

1. Amalkan 3W (Practice 3W)
2. Elakkan 3S / 3C (Avoid 3S / 3C)
3. Pakai pelitup muka dengan betul (Proper use of face mask)
4. Penjarakan Sosial / Fizikal (Social / physical distancing)
5. Pemerkasaan komuniti menerusi CAPP
(Community empowerment through CAPP)
6. Pembudayaan Norma Baharu (Embracing New Norms)
7. Komuniti Sebagai Barisan Hadapan (Community as Frontliners)
41
FOKUS MESEJ
MESSAGE FOCUS
46% 10%
10%
KESEDARAN TINGKAH LAKU
AWARENESS BEHAVIOUR
8
%
8%
80%
38%
INFORMASI ASAS NORMA BAHARU

COVID-19 NEW NORMS
COVID-19 BASIC
INFORMATION
LANGKAH PENCEGAHAN PUTUSKAN RANTAIAN

PREVENTIVE MEASURES COVID-19
BREAK THE CHAIN OF
COVID-19 TRANSMISSION
42
90%
49
BAHAN
DITERBITKAN
PUBLISHED MATERIALS
4%
4%
2%

VIDEO (VIDEOS)
BUKU KECIL (BOOKLET)
E-MAJALAH (E-MAGAZINE)
43
PENERBITAN BAHAN
INFOGRAFIK 44 INFOGRAPHIC (44 TITLES)
TAJUK
44
VIDEO 2 VIDEO (2 TITLES) BM/BI
2
TAJUK EDISI
BUKU PANDUAN BLUE BOOK E-MAJALAH E-MAGAZINE
2 Edisi (Editions)
- Jun / June 2020
- Ogos / August 2020
45
19.5 Twitter
2.5
INFOSIHAT
18.2 Instagram
JUMLAH
0.06
Youtube
TOTAL
1,771
UPLOADS
30.3
29.5 Facebook
Telegram
46
BUAL BICARA TV 11 SLOTS TALK SHOW ON TV
BUAL BICARA RADIO 5 SLOTS TALK SHOW ON RADIO
COVID-19
47
04
KEMPEN
PEMBUDAYAAN
NORMA BAHARU
DALAM KOMUNITI
NEW NORM CAMPAIGN IN COMMUNITY
48
- Melindungi Daerah Hijau agar bebas dari kes jangkitan COVID-19
KEMPEN PEMBUDAYAAN (Protect Green District from COVID-19)
NORMA BAHARU - Menukar Daerah Kuning kepada Daerah Hijau dalam tempoh 14 hari
EMBRACING THE NEW NORMS CAMPAIGN (Transform Yellow District to Green District within 14 days)
- Muat turun dan menggunakan Aplikasi MySejahtera
(Download and use of MySejahtera Apps)
PEMERKASAAN KOMUNITI MENERUSI CAPP

(COMMUNITY EMPOWERMENT THROUGH CAPP)
CEGAH & DIDIK PATUHI SOP

keluarga dan komuniti norma-norma pengoperasian sektor-sektor utama
baharu kehidupan negara dan lain-lain arahan kerajaan
PREVENT COVID-19 & EDUCATE ADHERE to SOP

new norms as new way of life by families and of major sectors of the country and other
community government directives
C A P P

AMALKAN PANTAU
tingkah laku bagi mencegah diri, status kesihatan diri dan keluarga.
keluarga & komuniti daripada jangkitan Saringan suhu badan di pintu masuk
PRACTICE MONITOR
behaviour to prevent oneself, family and personal and family health status.
community from infection Body temperature screening at entrance.
49
APLIKASI MYSEJAHTERA
Aplikasi yang dibangunkan oleh Kerajaan Malaysia untuk membantu dalam
pengawasan penularan kes jangkitan COVID-19 dalam komuniti dengan
membolehkan pengguna melaksanakan penilaian risiko jangkitan sendiri.
Pada masa yang sama, ia membantu Kementerian Kesihatan Malaysia (KKM)
mendapatkan maklumat untuk merancang tindakan pencegahan jangkitan
dengan cepat dan berkesan.
An application developed by the Government of Malaysia to assist in monitoring of

COVID-19 transmission in the community by enabling users to assess their own risk
of infection. The application also provides the Ministry of Health Malaysia (MOH) the
necessary information to plan for early and effective countermeasures.
STATISTIK MYSEJAHTERA (SEHINGGA 30 SEPTEMBER 2020)

STATISTICS OF MYSEJAHTERA (UNTIL 30TH SEPTEMBER 2020)
JUMLAH
JUMLAH PENGGUNA DAFTAR MASUK
(TOTAL USERS)
(TOTAL CHECK-IN)
16,826,964 957,126,287
Pengguna Pengguna Daftar Masuk Daftar Masuk Pengguna

Mendaftar Mengaktifkan Pengguna Mendaftar Tidak Mendaftar
(Registered Users) MySejahtera (Registered Users (Non-Registered Users
(Activated Users) Check-In) Check-In)
51,880
25,727 744,812,487 212,313,800
Pendaftaran
Perniagaan
(Business
Registrations)
873,660
50
LIBAT URUS ENGAGEMENT TOWNHALL/ CERAMAH/ TAKLIMAT/
PAMERAN/ NASIHAT INDIVIDU/
SEHINGGA 30 SEPTEMBER 2020 DEMONSTRASI/ LATIHAN
TILL 30TH SEPTEMBER 2020 KEBANGSAAN . NEGERI . DAERAH
TOWNHALL/ LECTURE/ BRIEFING/ EXHIBITION/

PERSONAL ADVICE/ DEMONSTRATION/ TRAINING
NATIONAL . STATES . DISTRICTS
Aktiviti/ Sesi Sukarelawan

Dilatih
Activities/
Sessions
11,035 Volunteers Trained 206,405
Lokaliti
Localities
9,535
COVID-19
51
KEMPEN MEDIA MEDIA BAHARU NEW MEDIA
(FACEBOOK, INSTAGRAM, TELEGRAM, PORTAL,
TWITTER, YOUTUBE)
MEDIA CAMPAIGN
SEHINGGA 30 SEPTEMBER 2020 MEDIA KONVENSIONAL CONVENTIONAL MEDIA
(TELEVISYEN, RADIO) TELEVISION, RADIO, MOBILE UNIT
TILL 30 SEPTEMBER 2020
MEDIA CETAK PRINTED MEDIA
(POSTER, KAIN RENTANG, GEGANTUNG, RISALAH,
BUKU KECIL) POSTER, BANNER, BUNTING, FLYERS, BOOKLET
HEBAHAN UNIT BERGERAK
PUBLIC ANNOUCEMENT VIA MOBILE UNIT
KKM FACEBOOK
4,327,633
followers
123,846,319
visitors
TWITTER
993,188
MYHEALTH followers
105,972,713
visitors
1,313 TELEGRAM
971,578
POSTING
followers
INFOGRAFIK
& VIDEO
15,624,380
INFOSIHAT
visitors INSTAGRAM
46,400
followers
6,112,224
visitors
YOUTUBE
COVID-19 69,900
followers
52
MEDIA HEBAHAN UNIT
KONVENSIONAL BERGERAK
MEDIA CONVENTIONAL PUBLIC ANNOUNCEMENT VIA
MOBILE UNIT
RADIO (SLOT)
2,082
JUMLAH: 2,192 3,529
TOTAL
TV (SLOT)
110
MEDIA CETAK
PRINTED MEDIA
RISALAH
FLYERS
244,869
POSTER
POSTERS
23,193
JUMLAH: 276,611
TOTAL
KAIN
RENTANG
BANNERS
GEGANTUNG
3,887 BUNTING
BUKU KECIL
2,662 BOOKLETS
2,000
COVID-19
53
54
05
AKTIVITI
KHAS
SPECIAL ACTIVITIES
55
CURHAT4HERO
CurHat4Hero adalah singkatan bagi
curahan hati daripada murid sekolah
dan pelajar institut pengajian tinggi
kepada hero-hero barisan hadapan
yang banyak berjasa dalam menangani
COVID-19 di Malaysia.
An abbreviation resembling the expression

of feeling and gratitude of school students
and undergraduates of higher learning
institutions dedicated to the heroes for
their sacrifices and stood on frontliners to
fight against COVID-19 in Malaysia
56
STRESSFREE DOODLE
CHALLENGE
Streefree Doodle Challenge adalah ‘sharing’ aktiviti-
aktiviti dalam bentuk doodle yang dilakukan oleh murid
sekolah dan pelajar institut pengajian tinggi sepanjang
berada di rumah semasa Perintah Kawalan Pergerakan
(PKP).
Is the ‘Sharing’ of activities carried out in form of

doodles by school students and undergraduates
of higher learning institutions while staying at
home during Movement Control Order.
STRATEGI DAN PENDEKATAN COVID-19 AKTIVITI KHAS
57
KAD RAYA COVID-19 HEPILI CHALLENGE:
SIHAT DI HARI LEBARAN
Kad Raya HePILI Challenge: Sihat di Hari
Lebaran adalah aktiviti menghasilkan kad
ucapan hari raya yang diselitkan dengan
mesej-mesej kesihatan. Aktiviti ini terbuka
kepada rakyat Malaysia dan kad tersebut
boleh ditujukan kepada sesiapa sahaja
terutamanya orang yang paling dirindui.
Kad Raya HePILI Challenge: Being healthy

on Hari Raya is a holiday greeting card
activity that incorporates health messages.
This activity is open to all Malaysians and
the card is addressed to anyone, especially
the most sought after person.
58
59
TIKTOK BASUH
TANGAN
Merupakan pertandingan Tik
Tok Challenge dengan hashtag
#7stepshandwashing yang terbuka
kepada ahli KDM dan PROSIS.
This is a Tik Tok Challenge competition with

the hashtag #7stepshandwashing that
opened to KDM and PROSIS members.
60
FACEBOOK
LIVE
Promosi kesihatan dan aktiviti fizikal
yang disiarkan secara langsung
menerusi laman Facebook MyHealth
dan KKM.
Health promotion and physical

activities that broadcasted live on the
MyHealth and KKM Facebook page.
61
62
06
ADVOKASI DAN
KOLABORASI
STRATEGIK
ADVOCACY AND STRATEGIC COLLABORATION
COVID-19
63
Slot TV dan Radio, hebahan radio/ tv, siaran rerayap, Taklimat Pengurusan Pandemik COVID-19 di sekolah
pengurusan berita palsu dan hebahan awam melalui unit melibatkan pegawai di Jabatan Kesihatan Negeri,
bergerak berkaitan COVID-19. Jabatan Pendidikan Negeri, Pejabat Kesihatan Daerah
dan Pejabat Pendidikan Daerah. Seramai 228 telah
TV and Radio slots, radio/ tv announcements, broadcasting menghadiri sesi taklimat ini bagi seluruh Malaysia.
of crawler messages, fake news management and public
announcements via mobile unit regarding COVID-19
Briefing on COVID-19 Pandemic management at schools
involving officers from State Health Department, State
Education Department, District Health Office and District
Education Office in Malaysia. A total of 228 participants
attended these sessions that conducted nationwide.
COVID-19 CONTENT
ANALYSIS TEAM (CCAT)
Suatu Jawatankuasa yang bertanggungjawab untuk
mengenal pasti tren terkini dalam media sosial sepanjang
tempoh PKP. CCAT menghasilkan serta memastikan

kandungan yang positif disalurkan kepada rakyat
berdasarkan pelbagai sektor yang dipilih.
A committee that responsible to identify the latest trend in

social media throughout MCO period. CCAT producing and
ensuring positive content is channelled to the people based
on selected sectors.
64
Townhall Meeting (THM):
Bahagian Pendidikan Kesihatan & ANTABAX Malaysia
Tarikh : 18 Februari 2020
Lokasi : Sekolah Kebangsaan Putrajaya Precint 11
Penyertaan : 250 orang (Pelajar sekolah & Guru)
THM ini diadakan untuk mendidik tentang :

i. COVID-19
ii. Cara basuh tangan yang betul
iii. Cara pemakaian pelitup muka (face mask)
iv. Cara disinfeksi yang mudah bagi kanak-kanak

Health Education Division & ANTABAX Malaysia
Date : 18 February 2020
Location : Sekolah Kebangsaan Putrajaya Precint 11
Participation : 250 participants (Students and Teachers)
THM was held to provide information on :

i. COVID-19
ii. Correct way to wash hands
iii. How to wear facemask
iv. Simple methods to do disinfection for children
COVID-19
65
Bahagian Pendidikan Kesihatan & Unit Komunikasi
Korporat, KKM & Pengamal Media
Tarikh : 30 Januari 2020
Lokasi : Bilik Gerakan E7, KKM
Penyertaan : 30 orang (wartawan dan editor media
tempatan di Malaysia)
THM ini diadakan bagi memberi pendedahan kepada

wartawan berhubung dengan penyakit COVID-19 dan
penerangan tentang proses kerja anggota kesihatan
menghadapi pesakit yang dijangkiti virus tersebut.

Health Education Division & Corporate Communications Unit,
MOH & Media practitioners
Date : 30 January 2020
Location : Bilik Gerakan E7, KKM
Participation : 30 participants (Journalists and local media
editors in Malaysia)
The THM was held to disseminate information to the reporters

about COVID-19 and to brief the work process of healthcare
workers handling the infected patients.
66
• Paparan mesej COVID-19 di 83 skrin digital di
21 Pasaraya AEON
• Penerbitan video
• Display of COVID-19 messages on the 83 digital

screens located at the 21 AEON Malls
• Video production
67
Pemasangan kain rentang berkaitan
COVID-19 di 25 hentian R&R sepanjang
lebuh raya dari 27 hingga 30 Mac 2020.
Paparan mesej COVID-19 di papan iklan milik
JKR di seluruh negara. Display of banners carrying messages about
COVID-19 at the 25 R&R along the highway from
Display of COVID-19 messages on the JKR’s billboards
27th to 30th March 2020.
located nationwide
68
Paparan mesej COVID-19 di skrin digital dalam lapangan
terbang di seluruh negara dan penggambaran video
pengendalian pelawat yang baru tiba.
Display of COVID-19 messages on the digital screen in the

airports throughout the country and video production on
handling of visitors on arrival at the airports.
COVID-19
69
Penggambaran video ‘Terima Kasih Malaysia’ Production of video ‘Thank You Malaysia’ as
sebagai menghargai komitmen semua pihak dalam a token of appreciation on the commitments
membantu membendung kenaikan kes jangkitan of all parties involved to flatten the curve of
COVID-19 di Malaysia serta sumbangan ikhlas COVID-19 in Malaysia and also contribution
berbentuk makanan kepada petugas COVID-19. of food to frontliners.
70
Paparan mesej-mesej kesihatan berkaitan
COVID-19 di laman web ZALORA serta
aplikasi pembelian ZALORA secara atas talian.
Channeling of COVID-19 messages on Zalora’s

website and online purchase apps.
Sebaran maklumat berkaitan pencegahan

COVID-19 dalam bentuk infografik menerusi:
• Skrin digital
• Kumpulan Whatapps penyewa bangunan pejabat
& kondominium
• Email kepada penyewa bangunan pejabat
Dissemination of infographics on prevention of COVID-19

through:
• Digital screens
• Whatapps Group of building and condominium tenants
• Email to office building tenants
COVID-19
71
• Paparan mesej pencegahan COVID-19 di skrin
digital dalam Pasaraya MYDIN
• Sebaran mesej pencegahan COVID-19 di media
sosial MYDIN
• Penerbitan video
• Display of messages on prevention of COVID-19 on the digital

screens in the MYDIN Supermarket
• Dissemination of messages on prevention of COVID-19 on the
MYDIN’s social media
• Video production
72
• Paparan infografik berkaitan langkah • Display of infographics on COVID-19 preventive
pencegahan COVID-19 kepada pemandu measures for drivers and passengers on Grab apps
dan penumpang menerusi aplikasi Grab • FAQ as a standard answer to drivers
• Soalan lazim sebagai standard jawapan • Training session on health messages to the Grab drivers
kepada pemandu
• Sesi latihan dalam penyampaian mesej
kesihatan kepada pemandu Grab
COVID-19
73
Found from website pdf
Modify PMS
Penyebaran mesej berkaitan COVID-19

disampaikan kepada semua pengguna MAXIS
menerusi Teks Pesanan Ringkas (SMS) dan aplikasi
MAXIS serta HOTLINK.
Penyebaran mesej Dissemination of COVID-19 messages delivered to all
berkaitan COVID-19 MAXIS users via Short Messaging Service (SMS) and
disampaikan kepada MAXIS and HOTLINK apps.
semua pengguna telefon
bimbit menerusi Teks
Pesanan Ringkas (SMS).
Dissemination of COVID-19
messages delivered to all
handphone users via Short
Messaging Service (SMS).
Penyebaran mesej berkaitan COVID-19

disampaikan kepada semua pengguna CELCOM
menerusi Teks Pesanan Ringkas (SMS) dan aplikasi
CELCOM Life.
Dissemination of COVID-19 messages delivered to all
CELCOM users via Short Messaging Service (SMS) and

CELCOM Life apps.
Penyampaian mesej COVID-19 kepada semua

pengguna UNIFI melalui notifikasi di apps UNIFI.
Dissemination of COVID-19 messages to all UNIFI users
through notifications in UNIFI apps.
74
Penerbitan dua (2) video animasi Upin Ipin bagi Production of two (2) Upin Ipin animated videos to promote
mempromosikan Perintah Kawalan Pergerakan (PKP), the Movement Control Order (MCO), Social/ Physical
Penjarakan Sosial/ Fizikal dan Norma Baharu. Distancing and New Norms.
Penerbitan video berkaitan Prosedur Operasi

Standard (SOP) mengunjungi rumah ibadat.
Video production on Standard Operating
Prodedure (SOP) for houses of worship.
COVID-19
75
• Penghasilan Video “Inisiatif Rapid KL Mencegah
Penyebaran Wabak Coronavirus (COVID-19)”
- Pembersihan bas (luar & dalam)
- Pemeriksaan suhu badan & pemakaian
pelitup muka
- Kerja-kerja disinfeksi di stesen MRT
• Video production “Rapid KL Initiative to Prevent the

Spread of Coronavirus (COVID-19)”
- Bus cleaning (interior and exterior)
- Body temperature check & wearing face mask
- Disinfection of MRT Station
76
Penganjuran bersama aktiviti promosi kesihatan berkaitan
kebersihan tangan pada 15 Februari 2020 di Dewan MPAJ,
Selangor dan 16 Februari 2020 di Melaka Sentral, Melaka.
Aktiviti-aktiviti yang dijalankan adalah:
• Nasihat individu, pameran dan edaran risalah & hand

sanitizer kepada orang awam
• Demonstrasi cuci tangan kepada 150 delegasi Indonesia
Collaborative health promotion activities on hand hygiene which

were held on 15th February 2020 at MPAJ Hall, Selangor and
16th February 2020 at Melaka Sentral, Melaka. Among those
activities:
• Personal advice, exhibitions, distribution of brochures and

hand sanitizers to the publics
• Demonstration on hand washing to 150 Indonesian delegates
COVID-19
77
Promosi dan hebahan mengenai COVID-19 dan
Perintah Kawalan Pergerakan (PKP) oleh 100 orang
artis SENIMAN dan selebriti menerusi sosial media
mengikut kreativiti masing-masing (sekurang-kurang 1
posting setiap artis/ selebriti) dalam bentuk:
• Lagu-lagu nasihat
• Paparan semangat solidariti dan kerjasama dalam
memutuskan rantaian jangkitan COVID-19 dan
pematuhan PKP
• Sembang santai di antara sesama selebriti atau agensi
kerajaan

Promotions and dissemination of COVID-19 messages and ͳ
Movement Control Order (MCO) by 100 SENIMAN artists
and celebrities via social media based on their own creativity
(at least 1 posting per artist/ celebrity) in forms of:
• Song with advisory elements

• Showing sense of solidarity and teamwork to break the
chain of COVID-19 transmission
• Casual chats between artists/ celebrities and government
agencies


ǣ
͵͵͸

ͳ

78

PENJIMATAN KOS
COST SAVING
Secara keseluruhan, Bahagian In general, Health Education
Pendidikan Kesihatan KKM Division able to save total
telah dapat menjimatkan of RM70,824,055.00 by
sebanyak RM70,824,055.00 collaborative and partnership
hasil daripada inisiatif kolaborasi initiatives with various
agencies either governments
dan kerjasama dengan pelbagai
or private sectors in promoting
agensi sama ada kerajaan atau messages related to
swasta bagi mempromosi mesej COVID-19.
berkaitan COVID-19.
ANGGARAN PENJIMATAN KOS BAGI AKTIVITI PROMOSI & PENDIDIKAN KESIHATAN

BERKAITAN COVID-19 MENERUSI INISIATIF KOLABORASI DAN KERJASAMA
ESTIMATED COST-SAVING ON HEALTH PROMOTION & EDUCATION ACTIVITIES RELATED TO
COVID-19 THROUGH COLLABORATION AND PARTNERSHIP INITIATIVES
ANGGARAN PENJIMATAN KOS BAGI AKTIVITI PROMOSI / PENDIDIKAN KESIHATAN COVID-19 MELALUI PROJEK KERJASAMA
DENGAN KEMENTERIAN / SYARIKAT / AGENSI (CSR)
ANGGARAN PENJIMATAN KOS BAGI AKTIVITI PROMOSI / PENDIDIKAN KESIHATAN COVID-19 MELALUI PROJEK KERJASAMA
DENGAN KEMENTERIAN / SYARIKAT / AGENSI (CSR)
RM100,000,000.00
RM50,000,000.00
RM100,000,000.00
RM-
RM50,000,000.00
Kerjasama Kerjasama Pengiklanan Kos Pengiklanan Program Tajaan Kos Penerbitan JUMLAH KOS
Bersama Media Bersama Media Menerusi Screen di GOOGLE & CSR Bersama Video Upin Ipin TOTAL
RM- (Pengiklanan) (Bual Bicara di Advertising Google Syarikat Upin & COST-SAVING
Kerjasama
Media TV & Radio)
Kerjasama Pengiklanan
Advertisement Kos Pengiklanan
Advertisement Program Tajaan
Sponsorship KosIpin
Penerbitan
Video JUMLAH KOS
Bersama Media
Nilai RM62,647,636.50
Advertisement Bersama Media
RM2,012,698.00
Media Menerusi Screen
RM911,000.00
on Advertising di GOOGLE
RM887,220.50 &RM4,343,500.00
CSR
andBersama
CSR Video Upin Ipin
RM20,000.00
Production RM70,824,055.00
(Pengiklanan) Talkshow
(Bual ondi
Bicara Screen
Advertising Programs
Syarikat
TV & Radio
TV & Radio)
Nilai RM62,647,636.50 RM2,012,698.00 RM911,000.00 RM887,220.50 RM4,343,500.00 RM20,000.00 RM70,824,055.00
*Anggaran kos ini adalah berdasarkan kepada jumlah kos secara umum *This cost estimation is based on the total cost in general that
yang merangkumi pengiklanan (screen advertising), barang tajaan oleh comprising of screen advertising, collateral sponsorship by the
companies, airtime slot in media and advertising in GOOGLE.
COVID-19
syarikat, slot air time di media dan pengiklanan di GOOGLE.
79
80
07
PENILAIAN
EVALUATION
COVID-19
81
ANALISA PERTANYAAN ORANG AWAM ANALYSIS OF PUBLIC INQUIRIES DURING
SEMASA PANDEMIK COVID-19 COVID-19 PANDEMIC
(SEMASA FASA PEMBENDUNGAN AKHIR) (DURING LATE CONTAINMENT PHASE)
Mengenal pasti corak pertanyaan apabila kerajaan Medium Pertanyaan Medium of Inquiries
mula melaksanakan PKP
14,314
To identify the trend of inquiries when the government 22,403 22%
started to impose MCO
27,614 35%
43%
Telefon Aplikasi E-mel
64,331 Telephone Whatsapp E-mail
Mac – April 2020
26% Pertanyaan diterima semasa

Perintah Kawalan Pergerakan
Inquiries received during Movement
Control Order
22%
15%
10% 9% 8%
5.3%
Aduan 4.7%
Simptom & Langkah Pelanggaran Bantuan
Kumpulan
Jangkitan Saringan Pencegahan Rawatan PKP Sukarela Sumbangan
Symptoms & Screening
Berisiko Treatment Donations
Preventive Complaint on Volunteers
Risk Groups
Infection Measure Violation of Support
MCO
Sumber / Source: Institut Penyelidikan Tingkah Laku Kesihatan

& Bahagian Kawalan Penyakit, KKM (Institute for Health
Behaviour Research & Disease Control Division, MOH)
82
TINJAUAN SOAL RAKYAT / PEOPLE’S OPINION SURVEY
27/4/2020 – 14,363 Responden

03/5/2020 Respondents
Bilangan cadangan:
Number of suggestions 16,666
NORMA BAHARU / NEW NORMS

Lain-Lain,
1793, (13.83%)
Disinfeksi/
sanitasi tempat & Cuci tangan/
pengangkutan awam, guna sanitizer, Memakai pelitup
1026, (7.91%) 1948, (15.02%) muka,
Penjarakan sosial, 2354, (18.15%)
Tidak menghadiri
Mendapatkan maklum balas 3412, (26.31%)
perhimpunan dan
berkaitan kesedaran dan penerimaan tempat sesak,
2436, (18.78%)
rakyat Malaysia terhadap amalan
norma baharu akibat COVID-19
menerusi Facebook dan Telegram.
To receive feedback from Malaysians
on their awareness and acceptance on
the new norms following COVID-19 via
Facebook and Telegram
AMALAN CARA HIDUP SIHAT / HEALTHY LIFESTYLE PRACTICES AMALAN KEBERSIHAN / HYGIENE PRACTICES
Buang Sampah (Littering)

24 (1.59%)
Cara Hidup Sihat N = 2,191 N = 1,506
(Healthy Lifestyle) CADANGAN CADANGAN
142 (6.49%)
Kesihatan Mental
(Mental Health)
218 (9.95%)
Bebas Asap Rokok Makan Sihat

(Smoke-free) (Healthy Eating)
57 (2.60%) 591 (26.97%) Persekitaran Diri (Self)
(Environment) 700 (49.0%)
734 (49.0%)
Aktiviti Fizikal
(Physical Activity)
1183 (53.99%)
Tandas
(Toilet)
COVID-19
44 (2.93%)
83
AACCEPTED
CCEPTEDCCHANGES
HANGESIN
INNORMS
NORMSAFTER
AFTER
MOVEMENT
MOVEMENTCCONTROL
ONTROLORDER
ORDER(M
(MCCOO))
PENERIMAAN AMALAN NORMA BAHARU SELEPAS
TINGKAH LAKU KESIHATAN PERINTAH KAWALAN PERGERAKAN (PKP)
SEMASA PERINTAH KAWALAN AACC
CCEPTED
AcceptedEPTEDCCHANGES
In NewIN
HANGES
Changes INNORMS
AfterAFTER
NORMS
Norms AFTER
Movement
MOVEMENT
MOVEMENT Control Order (MCO) (M
CCONTROL
ONTROL ORDER
ORDER (MCCOO))
PERGERAKAN (PKP) BERIKUTAN
COVID-19 99.0% 97.7%
ORDER (MCO) IN TIME OF COVID-19 RESPONSIBILITY TOWARDS OVID-19
HEALTH BEHAVIOUR DURING MOVEMENT CONTROL KerapWash
basuh
Wash
hands
handswith
tangan dengan
withwater
water&&soap
soapregularly
regularly Wear
99.0%
99.0%
Weara aface
facemask
C
maskififhave Memakai
havefever
fever
muka
cough pelitup
&&cough
jika
PREVENTIVE MEASURES
97.7%
97.7%
air dan sabun demam & batuk
Sumber/ Source: Institut Penyelidikan Tingkah Laku Kesihatan KKM Practice
PracticeSocial
Wash hands with
SocialDistancing
Distancing Avoid
Avoidcrowded
crowdedplaces
gatherings
gatherings places&&limit
limit
social
sociala face mask if
Wear
(Institute for Health Behaviour Research, MOH) 96.0%
96.0% 40.5%
40.5%
water &Wash
soap regularly
hands with water & soap regularly Wear have fever & cough
Wash hands with water & soap regularly Wearaaface
facemask
maskififhave
havefever
fever&&cough
cough
99.0%
99.0% 97.7%
97.7%
Practice
PracticeSocial
SocialDistancing
Distancing Avoid
Avoidcrowded
crowdedplaces
gatherings
gatherings places&&limit
limitsocial
social
96.0%
96.0% 40.5%
40.5%
9,987
07/4/2020 –
08/4/2020 RESPONSIBILITY
MAIN PREVENTIVE 96.0%
MEASURES TOWARDS COVID-19
Responden 40.5%
Mengamalkan
PREVENTIVE MEASURES
Respondents
Elak tempat yang
jarak sosial sesak & menghadkan
Practice Social pertemuan sosial
Distancing Avoid crowded places &
We
Wemust
mustadapt
adapttotothe
thenew
newnormal.
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Eventhen,
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notbebeable
able social
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totogogoback
way
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Forasaslong
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virusexists,
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MAIN PREVENTIVE MEASURES

asassocial
socialdistancing,
distancing,avoid
avoidmassmassgatherings
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andlook
lookafter
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hygiene(Tan(TanSriSriMuhyiddin
MuhyiddinYassin,
Yassin,Prime
PrimeMinister
MinisterMalaysia)
Malaysia)
Tanggungjawab Bagi TINGKAH LAKU PENCEGAHAN

Preventive Behaviour
Mencegah COVID-19
99.0% 98.9% 98.8% We
way
Wemust
way
mustadapt
things
Norbaidurah
adapt
Health
Norbaidurah
things
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were.
&to
Ithnain,
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Foras
Albeny
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Joslyn
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Rosnani
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Eventhen,
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Kassim,
Nadia
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we
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(MCO)
wewemust
Amirudin,
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Saiful
not
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must
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Adli
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bebeable
following
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the
Suhaimi,
do
able
new
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totogogoback
COVID-19
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Khairul normal
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Musa such
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0909
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CLEAN & WEAR FACE STAY AT
asInstitute
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@2020
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PRACTICE SOCIAL
as social distancing, avoid mass gatherings and crowded places, and lookafter
social distancing, avoid mass gatherings and crowded places, and look
WASH HANDS
after
one’s
one’spersonal
personalhygiene hygiene(Tan (TanSri SriMuhyiddin
MuhyiddinYassin, Yassin,Prime PrimeMinisterMinisterMalaysia)
Malaysia)
towards COVID-19
preventive measures DISINFECT HOUSE REGULARLY DISTANCING MASK HOME
Health
Health& Social Behaviour
& Social Behaviourduring Movement
during Movement Control
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Order(MCO)
(MCO) following
followingCOVID-19
COVID-19 0909
Norbaidurah
NorbaidurahIthnain, Albeny
Ithnain, Joslyn
Albeny Panting,
Joslyn Rosnani
Panting, Kassim,
Rosnani Nadia
Kassim, NadiaAmirudin, Saiful
Amirudin, Adli
Saiful Suhaimi,
Adli Khairul
Suhaimi, Amar
Khairul Musa
Amar Musa
98.9% 98.8% 98.3% 98.1%

Institute forfor
Institute Health
HealthBehavioural
Behavioural Research, National
Research, Institutes
National forfor
Institutes Health (NIH),
Health (NIH),Ministry of of
Ministry Health Malaysia
Health Malaysia@2020
@2020
99.0%
CLEANdan
Bersih & WASH HANDS
Kerap basuh PRACTICE
Amalkan SOCIAL WEARpelitup
Pakai FACE STAY diATrumah
Duduk
DISINFECTrumah
disinfeksi HOUSE REGULARLY
Tangan DISTANCING
penjarakan sosial MASK
muka HOME
Stay at Home
Clean & Disinfect House Wash Hands Regularly Practice Social Distancing
WHAT TO DO WHEN SICK Wear Mask
TINDAKAN WHAT TO DO WHEN SICK

YANG DIAMBIL
SEKIRANYA SAKIT
What to Do When Sick
98.8% 99.1% 99.1% 99.4%

Seek medical
98.8%
Dapatkan rawatan Avoid meet
99.1%
Elak berjumpa Disclosing travel Memaklumkan
99.1%sejarah
Memaklumkan Notify thekepada
99.4% nearestklinik
advice
Seek medicalSeek
advicemedical others
Avoid meet
dengan orang lain history to healthcare
Disclosing
perjalanan kepadatravel atauclinic
Notify /terdapat
hospital hospital
the nearest if any
berdekatan
advice others
Avoid meet others provider
history
provider
for purpose
to healthcare
anggota kesihatan bagi
tujuan pengesanan kontak
for purpose
clinic family
/ hospital
sekiranya
keluarga
family yang/
ifhousehold
/ household
any ahli
mempunyai
of
of contact
contact tracing
tracing member member
gejala COVID-19
has has
COVID-19 COVID-19
Notify the symptoms
Disclosing travel history
to healthcare provider for
purpose of contact tracing
symptoms
hospital
nearest clinic/
if any family member
has COVID-19 symptoms
84
Individual action and responsibility are as important with government action on preventing
PENGETAHUAN, SIKAP DAN AMALAN BILAKAH AMALAN PENJARAKAN SOSIAL
BERKAITAN PENJARAKAN SOSIAL TIDAK DIAMALKAN?
UNDERSTANDING, ATTITUDE AND PRACTICE RELATED When Will Respondents Stop Practicing
TO SOCIAL DISTANCING Social Distancing?)
Sumber/ Source: Institut Penyelidikan Tingkah Laku Kesihatan KKM
(Institute for Health Behaviour Research, MOH)
50.7% 59.4%
Saya tidak berhasrat untuk Apabila tiada lagi
menghentikan amalan kes COVID-19
19/6/2020 –
19/7/2020
3,460
Responden Knowledge on Social Dista
penjarakan sosial
I do not intend to stop
I do not intend to stop
practicing social distancing
Respondents
Knowledge on Social Distanc
practicing social distancing
99.3%
have
9 9 .to
3 keep a distance at
%
AMALAN PENJARAKAN SOSIAL ALASAN UTAMA KESUKARAN UNTUK
least 1 metre away from
have toPractice
Social Distancing keepa distance at MENGAMALKAN PENJARAKAN SOSIAL
others
least 1 metre away from Main Reasons for Difficulty to Practice
98.8% others 77.5% Knowledge
Knowledgeon
onSocial
Social Distancing
Distancing Social Distancing
Mengamalkan penjarakan Report practising
sosial sebagaimana social distancing 76.2% 62.7%
nasihat KKM
99Social.3% 9996.3.%8% as advised by MOH Ruang dalam bangunan/ Orang di sekeliling saya
Report practising
9
Distancing as advised by have6 .
to
avoid 8 %aDistancing
Intend to continue practising
keep
gathering
Social distance even at
in groups
after
lokasi/ pengangkutan
yang terhad Respondent
tidak mengamalkannya 99
99.3.%
3%
have to keep a distance
RMCO ends at
Respondent
People around me don’t
avoid touch
know
MOH
least 1 metre away from Limited space in building/ practice it
avoid tou
least 1 metre away
avoid from in groups
gathering
…
location/transport when greeti
others
know …
others when gre
Bersalam or
Bersalam
PENGETAHUAN9 6.8% 99.1%

96.8% 99gathering
DALAM .1 % in99.1% Respondent 98.8%@NI
PENJARAKAN SOSIAL avoid
avoid crowded
Knowledge
places
groups
on Social Respondent
Distancing
know 98.8%
avoid incrowdedElakkan
groups placestempat sesak
Knowledge avoid
on Socialgathering
Distancing
Knowledge on places
Social Distancing
98.8% …
@NIH
to keep Phys
know …
Avoid crowded Hi
Kekalkan jarak fizikal from someon
dari orang lain to keep
Hi ! Ph
99.1% 99.2% from som

99.39have
% 9.399.3%
% To keep Physical Distance
Mesti
to 99at 9 9 . 2 %
.1%99.2% dalam kumpulan besar
keepmenjarakkan
a distance Elakkan perjumpaan
diriavoid crowded places
at
.3% 99.3%
99someone
from
metre away from Knowledge on Social Distancing avoid touching gestures

@NIH
have toleast
keep a distance
1sekurang-kurangnya avoid mass gathering avoid touching gestures
least 1 others
metre1 meter
away dari orang lain
from
avoid avoid
crowded mass
places Avoid mass gathering
gathering 93%
when greeting people eg : Hi ! 93%
others
Have to keep a distance when greeting people eg :
Bersalam or handshake
Penjarakan sosial bukan
99.3%from others
at least 1 metre away
99.2% 99bermaksud
.3% memutuskan Bersalam or Disagree So
93%
Hi !handshake
have to keep a distance at 99.3% komunikasi dengan means to sto
9 6 . 8 % avoid mass gathering
Elakkan bersentuhan avoid touching
orang lain gestures communicat
least 1 metre away from
96.8% 99.2% Respondent Disagree
96.8%
atau bersalam apabila
avoid gathering in groups
others
Elakkan berkumpul bertemu 9
when 8greeting
.8Social
Disagree
%communicate
people eg :
Distancing
means to
know
Respondent
means to stop
Bersalam or handshake
avoid gathering
dalam kumpulan
avoid
in groups
Avoid gathering in
mass gathering …
Avoid touching gestures
when greeting people eg :
to keep
with Physical Distance
someone
from someone 98.8%
communi
969
.89%
know …
groups Bersalam or handshake
.1% Respondent to keep Physical Distance COVID-19
avoid gathering in groups
avoid crowded places 98.8% from someone
99.1% know …85 Hi !
to keep Physical Distance
from9someone
3%
99crowded
avoid .19%
9 .2%places
Disagree Social Distancing
means to stop
avoid crowded places
SIKAP UTAMA DALAM AMALAN PENJARAKAN SOSIAL
Main Attitudes Towards Practicing Social Distancing
97%
97.2% Bersetuju untuk mengamalkan
Bersetuju penjarakan penjarakan sosial secara
sosial merupakan amalan serius kerana setiap orang
norma baharu yang perlu berpontensi dijangkiti
disesuaikan
Agree will practice
Agree social distancing social distancing seriously
is the new normal as everybody potential to
need to be adapted be infected
95.8%
Bersetuju penjarakan
sosial berkesan untuk
mengurangkan risiko
dijangkiti COVID-19
Agree social distancing is
effective in reducing risk of
95.9% getting infected with
Bersetuju penjarakan COVID-19
sosial merupakan langkah
berkesan untuk mengawal
penyebaran jangkitan
COVID-19
Agree social distancing is an
effective measure to control
the spread of COVID-19
infection
86
Kementerian Kesihata
1.1 Jut
ANALISA SENTIMEN MEDIA SOSIAL Berita Haria
SOCIAL MEDIA SENTIMENT ANALYSIS 01/02/2020 – 31/05/2020
5.4 Jut
Siakap Kel
5.9 Jut
• Melibatkan 51 juta respon daripada
Rakyat Malaysia
Facebook Involving 51 millions responses from Malaysia Kini
Malaysians 2.3 Jut
• Rujukan Top 10 Influencer / Laman
References of Top 10 Influencers / Pages Malaysia Kini (En
Twitter
• Analisa 6,068 mentions 1.7 Jut
Analysis of 6,068 mentions
Kementerian Kesihata
117,70
PENEMUAN SENTIMEN/ FINDINGS OF SENTIMENTS
Malaysia Kini
229,00
35%
Positif
46% Positive
Neutral
Neutral
170,000
MEDIA SOSIAL
SOCIAL MEDIA
ENGAGEMENTS
19%
Negatif
Negative COVID-19
87
ISU-ISU BERBANGKIT DI MEDIA SOSIAL ISSUES POSTED IN SOCIAL MEDIA
PERMULAAN AWAL PERINTAH KAWALAN PERGERAKAN (PKP) BEGINNING OF MOVEMENT CONTROL ORDER (MCO)
01 02 03 04 05 06
Pelancong dari Fakta & Isu Khabar angin tentang Kekurangan Motivasi kepada
China Statistik COVID-19 perintah berkurung pelitup muka & staf kesihatan
Tourist from China Facts & Statistics COVID-19 Issues Rumours of lockdown sanitasi tangan Motivations for
Shortage of mask & healthcare
hand sanitizer
Kerajaan patut Sentiasa kemas kini Laman FB KKM perlu KKM menafikan Kerajaan tidak akan Netizen memuji
mengenakan statistik mengutamakan fakta khabar angin tentang mengeksport stok pelitup staf kesihatan atas
sekatan perjalanan Infografik adalah & berita tentang pelaksanaan perintah muka sedia ada bagi ketekunan mereka
kepada pelancong kaedah yang paling COVID-19 sahaja berkurung memastikan stok cukup Netizen praise healthcare
China lebih awal mudah MOH FB page should prioritize Polis nasihat rakyat dalam negara (Datuk workers for their hardwork
memandangkan about facts & news on jangan panik Alexander Nanta Linggi)
COVID-19 bermula Sejarah perjalanan
COVID-19 only
pesakit yang positif The government will not
dariChina MOH denied rumours on the export existing stocks of face
Update the statistic regulary implementation of lockdown masks to ensure sufficient
As COVID-19 originated from
China, government should Police advised citizen not to stocks available for our
Infographic is the easiest way
imposed travel ban to tourist get panic country (Datuk Alexander
from China earlier Positive patient travel history Nanta Linggi)
FASA KE-2 PERINTAH KAWALAN PERGERAKAN (PKP) 2ND PHASE OF MOVEMENT CONTROL ORDER (MCO)
01 02 03 04
Permintaan rakyat Jarak sosial Sidang media Bantuan kewangan
People’s request Social distancing Press conference Financial aids
1 Meter
Makanan & keperluan asas yang Perkataan yang paling dicari & diguna Dijangka akan mengikut masa Perdana Menteri berkata, kira-kira
mencukupi Jarakkan diri daripada orang lain Paling dinantikan & ditonton 33,000 pekerja dijangka mendapat
Ketelusan daripada kerajaan manfaat daripada Skim sebanyak
Minimakan masa di luar Expected to be on time RM120 juta
Infografik adalah cara yang paling Elakkan daripada keluar Most anticipated & viewed
mudah untuk menyebarkan Prime Minister says about 33,000 workers
maklumat are expected to benefit from RM120 million
The most searched & used words scheme
Mendedahkan sejarah pesakit
Keep your distance from others
Sufficient food and basic necessities
Minimised time outdoor
Government transparency
Avoid going out
Infographic is easiest way to spread information
Revealing COVID-19 patients history
88
FASA KE-3 PERINTAH KAWALAN PERGERAKAN (PKP) 3RD PHASE OF MOVEMENT CONTROL ORDER (MCO)
01 02 03 04 05
Bantuan kerajaan Sekatan PKP Keperluan asas yang Bazar Ramadhan Sokongan moral
Government assistance MCO restrictions tidak mencukupi Ramadhan bazar Moral support
Insufficient of basic necessities
Pakej rangsangan ekonomi Laksanakan perintah berkurung Kekurangan PPE untuk Pembatalan Bazar Ramadhan Sokongan moral daripada
PRIHATIN Nasional PKP dilonggarkan barisan hadapan E-Bazar / pandu laju orang ramai kepada barisan
Bantuan kewangan Kekurangan keperluan asas Promosi pembelian secara hadapan & sukarelawan
Bantuan di institusi pengajian Naikkan denda kepada orang
yang melanggar PKP atas talian Moral support from the public to the
Akses internet percuma Shortage of PPE for frontliners frontliners & volunteers
Buka lebih banyak sektor Shortage of basic necessities
Economic stimulus packages Cancellation of Ramadhan Bazar
PRIHATIN National Implement lockdown
E-Bazar/drive through
Financial aids More leniency in MCO
Increase penalties imposed on persons Promoting online shopping
Assistance in learning institutions
Free internet access who don’t follow MCO
Opening more sectors
FASA PEMULIHAN PERINTAH KAWALAN PERGERAKAN (PKPP) RECOVERY PHASE OF MOVEMENT CONTROL ORDER (RMCO)
01 02 03 04 05
Sentimen orang awam Hari Raya Pembelian atas talian Sentimen orang Sentimen antarabangsa
mengenai Norma Baharu Online shopping awam terhadap KKM terhadap Kerajaan
Public sentiment on New Normal Public sentiment on MOH Malaysia
International sentiment on
Malaysian Government
Penjarakan sosial menjadi

perkataan yang paling banyak
diguna dan dicari
Tiada perjalanan rentas Meningkatkan corak Kerajaan Malaysia mendapat
Orang awam dididik untuk
sempadan untuk Hari Raya pembelian atas talian banyak pujian dan
mengamalkan kebersihan diri
tahun ini pelanggan penghargaan
Menggunakan bahan
No traveling across boarder for Hari Increasing customer’s online buying Malaysia government gained an
disinfeksi amount of recognition & appreciation
Raya celebration this year pattern
Memakai pelitup muka di Ketua Pengarah Kesihatan
tempat awam adalah orang yang dipercayai
untuk menangani Covid-19
Social distancing become the most
used and searched words Antara doktor terbaik di dunia
Public were educate to practise Director General of health is the trusted
personal hygiene
individual to manage COVID-19
Using disinfectants
Among the best doctor in the world
Wearing mask in public
Sumber / Source: Institute for Health Behavioural Research, Ministry of Health Malaysia (2020) COVID-19
89
N 08 STRATEGI BARU KOMUNIKASI RISIKO
BAGI MENGHARUNGI GELOMBANG
KE-3 PANDEMIK COVID-19
THE NEW RISK COMMUNICATION STRATEGIES TO FACE THE 3RD WAVE OF
PANDEMIC COVID-19
DARI KOMUNIKASI RISIKO KE STRATEGI TINGKAH LAKU UNTUK

KOMUNIKASI PERUBAHAN MEMUTUSKAN RANTAIAN JANGKITAN
TINGKAH LAKU DAN SOSIAL COVID-19 DALAM KOMUNITI
FROM RISK COMMUNICATION TO
SOCIAL AND BEHAVIOURAL CHANGE
Keupayaan (Capability)
Kesedaran dan pengetahuan mengenai tingkah

laku baharu
(Awareness and knowledge on the new behaviour)
Peluang (Opportunity)
Sikap dan perspektif kendiri bagi mematuhi
tingkah laku
(Attitude and personal perspective towards behaviour
KELESUAN AKIBAT adherence)
PANDEMIK
PANDEMIC FATIGUE Motivasi (Motivation)
Niat, regulasi kendiri dan emosi yang

Mengurangkan bertentangan untuk mematuhi tingkah laku

kepatuhan kepada (Intention, self-regulation and emotion that is contrary to
SOP behaviour adherence)
Reduced adherence
Jurang antara pengetahuan, niat dan tingkah laku
to SOP
(Gap between knowledge, intention and behaviour)
90
Penilaian Risiko Kendiri
Self-Risk Assessment
Mobilisasi Organisasi Civil

Society (CSOs), Pertubuhan &
Program Tanggungjawab Sosial
Manfaatkan platform Korporat (CSR) Sektor Swasta
sedia ada (Aplikasi
MySejahtera) Mobilize Civil Society
STRATEGI Organization (CSOs),
Leverage Existing MENGURANGKAN Foundations & Private
Platform Sectors Corporate
(MySejahtera Apps) KELESUAN
Social Responsibility
PANDEMIK (CSR) Programs
STRATEGIES TO REDUCE
PANDEMIC FATIGUE
Jadikan sekolah sebagai

Penyampaian mesej yang wadah penyampaian
khusus kepada kumpulan maklumat kepada
sasar (Remaja, SMEs, NGO, kanak-kanak
Ketua Komuniti dan lain-lain) (Make schools the central
Tailored Messages to Targeted point of communication
Population (Youth, SMEs, NGO, for children)
Community Leaders and etc.)
DIADAPTASI DARI MEMORANDUM TAN SRI DR JEMILAH ADAPTED FROM THE MEMORANDUM OF TAN SRI DR
MAHMOOD (PENASIHAT KHAS KESIHATAN AWAM JEMILAH MAHMOOD (SPECIAL ADVISOR TO THE YAB
KEPADA YAB PERDANA MENTERI MALAYSIA): PRIME MINISTER OF MALAYSIA ON PUBLIC HEALTH):
“REDUCING COVID-19 TRANSMISSION – GOING BEYOND GENERAL

COMMUNICATIONS TO USING BEHAVIOURAL SCIENCE INSIGHTS COVID-19
91
EDITOR
EDITORS
Suraiya Syed Mohamed | Sri Tharan A/L Balakrishnan |
Affendi Isa | Zanariah Zaini | Noreena Kimi
MINISTRY OF HEALTH
MALAYSIA
Diterbitkan oleh:
Bahagian Pendidikan Kesihatan www.infosihat.gov.my www.myhealth.gov.my
KEMENTERIAN KESIHATAN MALAYSIA #aktifsihat
#aktifsihat
94

Inisiatif Promosi Kesihatan Dan Komunikasi Risiko

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INISIATIF

© MINISTRY OF HEALTH MALAYSIA

Bahagian Pendidikan Kesihatan, Kementerian Kesihatan Malaysia

Health Education Division, Ministry of Health Malaysia

YAB Tan Sri Dato’ Haji Muhyiddin

SUMBER / SOURCE: PETIKAN PERUTUSAN KHAS

YB Dato’ Sri Dr. Adham bin Baba

SUMBER / SOURCE: FB KEMENTERIAN

YBhg. Tan Sri Dr. Noor Hisham bin Abdullah

SUMBER / SOURCE: THE MALAY MAIL (ONLINE),

02 KOMUNIKASI RISIKO 5 KOLABORASI STRATEGIK

APPROACHES TINGKAH LAKU KESIHATAN SEMASA PERINTAH

Health promotion is the process of enabling

Objektif utama promosi kesihatan di Malaysia

keluarga dan komuniti menerusi aktiviti-aktiviti

The main objective of health promotion in

an KUMPULAN Kesedaran Tindakan Berfokus

KesedaranKUMPULAN Tindakan Amalan Amalan Berfokus Berfokus

Publications Hebahan BerfokusSALURAN Focused

Media Komunikasi Sidang Media/

PROMOSI KESIHATAN STRATEGI

Advokasi & Advocacy &

(Pertubuhan Kesihatan Sedunia)

Risk communication is an integral

(World Health Organization)

Sumber tunggal Dipercayai

Portal, Hotlines &

Respon Pantas Berfakta

Libat Urus Komuniti

1. Kesedaran (Awareness) 1. Kesedaran (Awareness) * Komponen mesej dalam 1. Memperkasa komuniti

Komunikasi sosial dan perubahan

The use of strategic behaviour

Social and behaviour change

PERTUBUHANISU 3. HOTLINES CPRC

Behaviour change actions / Fear

Tingkah Laku Kerisauan

Behaviour change actions Anxiety / Fear

Pengekalan Pengekalan Mitos

PEMBENTUKAN MESEJ MESSAGE CRAFTING

PEMBANGUNAN SUMBANGSARAN PRAUJI

• Bermulanya wabak Novel Coronavirus di Wuhan,

• Tiada kes jangkitan tempatan dilaporkan di Malaysia

• Onset of Novel Coronavirus Outbreaks in Wuhan, China on

• No local infection case reported in Malaysia

KUMPULAN SASAR TARGET GROUP

• Pelancong dari China dan pengembara yang

• Tourist from China and travelers returned to Malaysia

KESEDARAN KESIHATAN HEALTH AWARENESS

Pendedahan dan kesedaran berkaitan Novel

Exposure and awareness of the Coronavirus (2019-nCoV) and

TINGKAH LAKU PENCEGAHAN

Menyarankan langkah-langkah pencegahan awal bagi

• Elak daripada melawat tempat tumpuan ramai,

• Elak daripada makan produk haiwan mentah dan

• Dapatkan rawatan segera sekiranya bergejala.

Recommendation of early preventive measures to

STRATEGI DAN PENDEKATAN COVID-19 FASA PERSEDIAAN

WHO telah mengisytiharkan penyakit Novel

Kes COVID-19 telah menular ke Malaysia menerusi

• Gelombang Jangkitan Pertama -

WHO declared Novel Coronavirus as COVID-19 on 11th

COVID-19 case spread to Malaysia through tourist entering

• First Wave of Infection – 24th January to 26th February 2020

PELANCONG, PELAWAT DAN