SSP (Self Service Portal)

How to use Self Service Portal

22 April 2020
Content
• Introduction SSP (Self Service Portal)
• What is Enrollment
• How to Access SSP H3I
• How to Do Enrollment
• How to Change Password
• How to Unlock Account
• How to Reset Password
• How to Connect to VPN
• Additional information

2
What is SSP (Self-Service Portal)?
• SSP is a secure web-based end user
password management solution
• This solution helps user of H3I domain
(hutch.co.id) to perform self-service
password change, password reset, and
account unlock.
• Change password: regular activity to change
password periodically
• Reset password: to be requested when user
forgets current password
• Unlock account: to unlock user’s account caused
by wrongly entered password ten (10) times

3
What is Enrollment?
• Enrollment is a simple registration process wherein user provides a 3 number to
his / her account
• The 3 number will be used to validate a password reset or account unlock
requests

4
How to Access SSP (Self Service Portal)
• Go to https://ssp.tri.co.id:8888/

5
How to Enroll (Step-Login)
• Login using H3I domain user, as example (ssp.test1)

6
How to Enroll (Step 1)
• “Click Here” to begin Enroll

7
How to Enroll (Step 2)
• Require a 3 mobile number

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How to Enroll (Step 3)
• Successfully enrolled notification and Tab

9
How to Change Password
• Change password requires a user to remember the old password

10
How to Unlock Account (Step 1)
• Unlock account can only be done if the account is currently locked

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How to Unlock Account (Step 2)
• Select how the One-Time Passcode (OTP) will be sent (via email or SMS)

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How to Unlock Account (Step 3)
• Select the mobile number if user chose receiving OTP via SMS & click Continue

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How to Unlock Account (Step 4)
• Enter One-Time Passcode (OTP) in the provided field & click Continue

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How to Unlock Account (Step 5)
• To complete unlocking the account, enter the Captcha code then click Unlock
Account

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How to Unlock Account (Step 6)
• Account unlock will be performed successfully if the account was locked

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How to Reset Password (Step 1)
• If user forgets the current password, (s)he can reset the password to generate a
new password
• New password will send via email

17
How to Reset Password (Step 2)
• Select how the One-Time Passcode (OTP) will be sent (via email or SMS)

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How to Reset Password (Step 3)
• Select the mobile number if user chose receiving OTP via SMS & click Continue

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How to Reset Password (Step 4)
• Enter One-Time Passcode (OTP) in the provided field & click Continue

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How to Reset Password (Step 5)
• New password will be sent to user’s email account

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Important Additional Information
• After password has been reset successfully, the computer should connect to H3I
Internal Network for Password synchronization
• Without Password synchronization, the password used to login to the computer
will still use the old password (before changing on SSP). However, the email
password and VPN password will use the new password.
• To connect to H3I internal network, the computer should be connected to H3I
Office premise or connected through VPN if using External Network
• If you never connect to VPN, please send email to it.helpdesk@three.co.id to
get further support

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Thank you.