BUSINESS COMMUNICATION

Assignment No : 02

NAME: A.LAVANYA
MBA - INFORMATION TECHNOLOGY
MANAGEMENT
ID: 3319907
1. Introduction:

The word “Listen” means giving attention to sound or action.It

is an active, integrated skills that demands energy.Since the process of
listening is the foundation for good human relations it has to be
productive, powerful and purposeful to make it more effective

“Good listeners can be good negotiators and thus can face or handle
crisis or critical situations”

Effective Listening :