Characteristics of Effective Communication:

1. Willingness and interest (mutual) and 15. handle conflicting situations in an

understanding effective manner- be respectful
2. Completeness 16. be open ideas
3. Clarity of thoughts and expression 17. be empathetic
4. Courtesy- ‘you’ attitude 18. reliability- trust the participants
5. Consideration 19. concreteness- specific, to the point
6. Be respectful 20. non-biased approach
7. Correctness/accuracy- linguistic 21. linguistic aspects- grammar,
aspects vocabulary, pitch, tone, speed, variety
8. Truthfulness etc.
9. focused 22. perspective or approach
10. body language- gestures, facial 23. coherent- meaningful
expressions, eye contact and posture 24. interesting- humour
11. appearance 25. background of the participants
12. conciseness 26. ability to read what is not expressed
13. logical connection in the points while directly- reading between the lines
presenting 27. consistency (not by all)
14. time management