Dilan.

Cardenas

De: Emilio.Wang
Enviado el: Friday, January 31, 2020 9:16 AM
Para: Jimmy.Zhao; Dilan.Cardenas
CC: Daniel.Baldovino; Mateo.Du; Luis.Lee; Nero.Yu
Asunto: 答复: Solicitud Call-Center

Dear Dilantin,

Sorry for answering your question so late.

I have checked the video you provide, there is some points I have some confuse,
1. Access Number is the default parameter, it should be *99***1#, as follow picture.

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2. Please confirm the SIM card has network functions, it is best to use a mobile phone to test.
3. Please try to reset the APN of your SIM card. You can use your phone reset it.
4. Please check the mobile network system of your SIM card, also our panel’s Support frequency as follow:
LTE-FDD B1/B3/B5/B7/B8/B20
LTE-TDD B38/B40/B41
UMTS/HSPA+ B1/B5/B8
GSM/GPRS/EDGE 900/1800 MHz

If you check all of above steps and still not work, please try to change another brand SIM card and try. Some SIM card
brand cannot used to our alarm panel, sorry for inconvenience.

Regards

Emilio Wang 王亦民

Hikvision Mexico
Tel +52 155 7052 9439
wangyimin@hikvision.com
www.hikvision.com

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发件人: Jimmy.Zhao <zhaojie3@hikvision.com>

发送时间: 2020年1月23日 8:46
收件人: Dilan.Cardenas <Dilan.Cardenas@hikvision.com>; Emilio.Wang <wangyimin@hikvision.com>
抄送: Daniel.Baldovino <Daniel.Baldovino@hikvision.com>; Mateo.Du <duxinghang@hikvision.com>; Luis.Lee
<lijinfeng9@hikvision.com>; Nero.Yu <yujunwen5@hikvision.com>
主题: 转发: Solicitud Call-Center
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