you are a personal user of alipay, here are some suggestions:\

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please be advised to visit https://cshall.alipay.com/hall/index.htm, and follow the steps
as below:
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1. Click “立即使用”
03:13:55
ok thank you so much :(
16:13:57

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2. Enter “人工服务”（please copy and paste the Chinese characters directly）
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3. Click the link in the second red box:
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4．Enter “I need English customer service” Then you will be guided into an English
customer service.
03:15:49
great thank you so much :)
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You are welcome. Is there anything else I can help you with?
03:16:13
not for now thank you :)
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Thank you for your enquiry, goodbye.
03:16:24
see you