Balanced Scorecard (Template + example)

Person
Goal Indicators
Responsible

John Smith
KRA 1 (Sales)

Example: Increase the Introduce the new products in the

sales by 50% restaurant

Rob Green
Reduce the delay in the Reduce the time gap between
delivery of the meals the delivery of te meals

Manager Equipment failure

Need to resolve the equipment
failure
KRA 2

Chef 1
Food service time
decrease to 7 mins
number of dockets serve on time
ample)
Reporting Bench- Benchmark
KPI1 KPI2 Commentary
Frequency mark Source
KPI Target KPI Target We need to
itroduce the new
50% Previous sales items in the menu
30.0% 45.0 to increase the
Quarterly sales
KPI Target KPI Target
Difficult customer
Compare the
4 per 2 pe 2 per week previous weeks service will be
week week resolved
Quarterly

Need to improve
check service
the equipment
reduce reduce dockets
usagae
to 2 to 0
Monthly

Needs
improvement with
time
NA Docket time
management and
NA NA workload
allocation

Weekly

Review Action
Continue to Monitor
Req'd Req'd
Response to problems
identified

Equipemnet failure

Provide training to employees

to use of the equipment
time management and
workload
Additional training for time
management, sop and cert 4
completion