Domestic Transaction:

 Hi my name is Nicole; I can see you are sending money today. Is that correct?
 Yeah that’s right.
 Great. Rest assured that I will work on it.
NOT AUTO POPULATED May I have your locator ID please?
AUTO POPULATED I see your locator Id is 9998880101 is that correct?
 It’s 9998880101
 NOT AUTO POPULATED Thank you. May I have your phone number?
AUTO POPULATED Thank you and your phone number here is 1123543, is that correct?
 Yeah, you got it.
 Perfect. May I have your full name exactly appears on your government-issued ID?
 Jessica Nelson
 Ok *name of customer*, do we need to update any of your information?
 Alright would you like to add your mobile number or email to your profile? (only if customer is enrolled)
IF NOT ENROLLED
 Nah, I’m good.
 Ok got it. May I have your receiver’s full name please?
 Catherine Monroe
 Thank you. How about the state you are sending the money to?
 California.
 And how much are you sending today?
 1 dollar/s

Recap:
All set,
Mr. /Ms. (Sender’s full name), you will pay total amount of ___ including the fees so that Mr./Ms. (receiver’s full
name) receives a principal amount of ____ in state.

Obtaining Permission:

Shall we continue with your transaction?

Provide PIN:

Alright, I will now provide with a temporary transaction number to give to the cashier, who will give you the final
receipt containing the tracking number. Please write it down it’s (12345678)

if no response: You got it?

Closing the call:

Perfect. I enjoyed talking to you today, once again I am Nicole. Thank you for moving money for better.
QQC Transactions (Company, Facility/Institution):

Hi my name is ….. I can see you are sending money today.

May I have your locator ID? (or if auto-populated just verify info)
May I have your phone number? (or if auto-populated just verify info)
May I have your full name exactly appears on your government-issued ID?
Do you need to update any of your information?
Would you like to add your mobile number or email to your profile? (ONLY IF CUSTOMER IS ENROLLED)
May I please have the name of the company/institution?
May I please have the account number?
May I please have the first and last name of your receiver? (IF SENDING TO A FACILITY/INSTITUTION)
How much are you sending today?

Recap:

(Mr. /Ms. Sender’s full name), you will pay (total amount including fees) for the transfer to be sent to (name of the
company/institution), to the account number (account number provided).

Please remember that changes, refund or cancellations have to be approved by the company you are sending the
payment to and are based on their policies and time frames.

Obtaining Permission:

May we continue with your transaction?

Provide PIN:

I will now provide with a temporary transaction number to give to the cashier, who will give you the final receipt
containing the tracking number. Please write it down. (********).

Closing the call:

Thank you for moving money for better.

International Transaction (other international destination)

Hi my name is ….. I can see you are sending money today.

May I have your locator ID? (or if auto-populated just verify info)
May I have your phone number? (or if auto-populated just verify info)
May I have your full name exactly appears on your government-issued ID?
Do you need to update any of your information?
Would you like to add your mobile number or email to your profile? (ONLY IF CUSTOMER IS ENROLLED)
May I have your receiver’s full name?
May I please have the state/country you are sending the money to?
How much are you sending today?

Recap:

Currently, the exchange rate to (country) is (rate), and at that rate, the total to your receiver will be (amount).
(Mr. /Ms. Sender’s full name), you will pay (total amount including fees) so your receiver (receiver’s full name) receives
(principal amount in the chosen currency) at (country).
Please be aware that depending on the country of payment, local taxes or receiving side fees may apply.

Obtaining Permission:

May we continue with your transaction?

Provide PIN: (PDS)

I will now provide with a temporary transaction number to give to the cashier who will give you a pre-receipt. Please
review your information and if it’s correct, verbally agree to get the final receipt containing the tracking number. Please
write it down.

Closing the call:

Thank you for moving money for better.

International Transaction (other international destination): USD CURRENCY

Hi my name is ….. I can see you are sending money today.

May I have your locator ID? (or if auto-populated just verify info)
May I have your phone number? (or if auto-populated just verify info)
May I have your full name exactly appears on your government-issued ID?
Do you need to update any of your information?
Would you like to add your mobile number or email to your profile? (ONLY IF CUSTOMER IS ENROLLED)
May I have your receiver’s full name?
May I please have the state/country you are sending the money to?
How much are you sending today?

Recap:

As of the moment the exchange is 1usd to 1usd, and the total to your receiver will be ($).

(Mr. /Ms. Sender’s full name), you will pay (total amount including fees) so your receiver (receiver’s full name) receives
(principal amount in the chosen currency) at (country).

Please be aware that depending on the country of payment, local taxes or receiving side fees may apply.

Obtaining Permission:

May we continue with your transaction?

Provide PIN: (PDS)

I will now provide with a temporary transaction number to give to the cashier who will give you a pre-receipt. Please
review your information and if it’s correct, verbally agree to get the final receipt containing the tracking number. Please
write it down.

Closing the call:

Thank you for moving money for better.

International Transaction: HAITI

Hi my name is ….. I can see you are sending money today.

May I have your locator ID? (or if auto-populated just verify info)
May I have your phone number? (or if auto-populated just verify info)
May I have your full name exactly appears on your government-issued ID?
Do you need to update any of your information?
Would you like to add your mobile number or email to your profile? (ONLY IF CUSTOMER IS ENROLLED)
May I have your receiver’s full name?
May I please have the state/country you are sending the money to?
How much are you sending today?

Recap:

Currently, the exchange rate to (country) is (rate), and at that rate, the total to your receiver will be (amount).

(Mr. /Ms. Sender’s full name), you will pay (total amount including fees) so your receiver (receiver’s full name) receives
(principal amount in the chosen currency) at (country).

Please be advised that the Central Bank of Haiti charges a fee of $ 1.50 to the receiver for each transaction sent to Haiti.

Obtaining Permission:

May we continue with your transaction?

Provide PIN: (PDS)

I will now provide with a temporary transaction number to give to the cashier who will give you a pre-receipt. Please
review your information and if it’s correct, verbally agree to get the final receipt containing the tracking number. Please
write it down.

Closing the call:

Thank you for moving money for better.

International Transaction: (ARUBA, BRAZIL, CHINA, ETHIOPIA, LESOTHO, LIBYA, NAMIBIA, SWAZILAND AND SOUTH
AFRICA)

Hi my name is ….. I can see you are sending money today.

May I have your locator ID? (or if auto-populated just verify info)
May I have your phone number? (or if auto-populated just verify info)
May I have your full name exactly appears on your government-issued ID?
Do you need to update any of your information?
Would you like to add your mobile number or email to your profile? (ONLY IF CUSTOMER IS ENROLLED)
May I have your receiver’s full name?
May I please have the state/country you are sending the money to?
How much are you sending today?

Recap:
Currently, the estimated exchange rate to (country) is (rate), and at that rate, the total to your receiver is estimated to
be (expected payout amount).

(Mr. /Ms. Sender’s full name), you will pay (total amount including fees) so your receiver (receiver’s full name) receives
approximately (principal amount in the chosen currency) at (country).

Please be aware that depending on the country of payment, local taxes or receiving side fees may apply.

Obtaining Permission:

May we continue with your transaction?

Provide PIN: (PDS)

I will now provide with a temporary transaction number to give to the cashier who will give you a pre-receipt. Please
review your information and if it’s correct, verbally agree to get the final receipt containing the tracking number. Please
write it down.

Closing the call:

Thank you for moving money for better.

International Transaction: MEXICO DIRECT

Hi my name is ….. I can see you are sending money today.

May I have your locator ID? (or if auto-populated just verify info)
May I have your phone number? (or if auto-populated just verify info)
May I have your full name exactly appears on your government-issued ID?
Do you need to update any of your information?
Would you like to add your mobile number or email to your profile? (ONLY IF CUSTOMER IS ENROLLED)
May I have your receiver’s full name?
May I please have the state/country you are sending the money to?
May I please have the city and state you are sending the money to?
How much are you sending today?

Western Union the best exchange rate when sending transactions to specific agent location. The best exchange rate we
have available today is (***) at (Paying Agent name), and at this rate the total to your receiver will collect is ( expected
payout amount). Would you like to continue with this service?

Recap:
(Mr. /Ms. Sender’s full name), you will pay (total amount including fees) so your receiver (receiver’s full name) will
collect (principal amount in local currency) at (city,state).

Let me remind that this transaction will only be available at (name of Paying Agent selected).

Please be aware that depending on the country of payment, local taxes or receiving side fees may apply.

Obtaining Permission:

May we continue with your transaction?

Provide PIN: (PDS)

I will now provide with a temporary transaction number to give to the cashier who will give you a pre-receipt.
Please review your information and if it’s correct, verbally agree to get the final receipt containing the tracking
number. Please write it down.

Closing the call:

Please advise your receiver to go to the selected paying agent presenting the tracking number along with a
valid ID to collect the funds.

Thank you for moving money for better.