ISPs | TELCOS | BROADBAND

INTERNET ACCESS MANAGEMENT SOLUTIONS

INTERNET BILLING & SUBSCRIBER MANAGEMENT

MULTI-TENANT
INTERNET CLOUD
SOLUTION

NETWORK SECURITY

TM

www.24onlinebilling.com
Features
Access Management
Inbuilt RADIUS Server
! 802.16d & 802.16e Compatible
! PAP/CHAP/EAP-TLS, EAP-TTLS support
! Offers inbuilt Database
! Supports Oracle Database
Authentication
! Login through mobile app/PPPoE/web-based
! Based on username and password
! Interoperability
! MAC Based Auto Login
Authorization
! Based on MAC and IP address
! Re-Authorization Functionality
Accounting
! On hours, days, data transfer
Bandwidth Management
! Tiered Bandwidth Management
! Committed and Burstable Bandwidth
! Individual and Shared Bandwidth Quota
! Bandwidth Scheduling & Fair Usage Policy
! Priority based bandwidth & contention ratio
! Bandwidth capping using firewall rule
Subscriber Management
! User Life Cycle Management
! Account ID based User Credentials
! Create|Activate|Suspend|Renew|Archive
Users
! User Management Based Reports
! User My Account
! User Account Wallet
Package Management
! Prepaid & Postpaid packages
! Create Hourly and Day based plans
! Registration, Renewal & Topup packages
! Advance Renewal System (ARS)
! Auto Renewal System
Internet Billing
! Data Billing
! Peak & Off-peak Billing
! Pulse Based Rating
! Pre-paid and Post-paid Billing
! Customizable Multi-Service Invoice Template
! Tax, Ancillary and Discount Facility
! Currency Converter Facility
! Allow Billing Grace Periods
! Charge overwriting on Post Paid Billing
! Discount facility on both Package level & User
Level
Franchisee Management*
! Create Multiple Franchisees In Network
! Create Single or Multiple Franchisee Operators
! Franchisee Based: Package | Vouchers |
Invoice | MIS Reports
! Franchisee Based Payment Tracking
Coupon Management*
! Branding & Customizable Coupon Templates
! Create Package & Zone wise Coupons
TM
Email: sales@24onlinebilling.com
Upto 100K + Users concurrency in RADIUS & Upto 10GBPS throughput in NAS
Captive Portal Capabilities
! Create Customizable Login Pages – HTTP
enabled
! Device Based Login Pages – Mobile/Laptop
! BYOD Support
! Social Media Based Authentication
! Create Page for SMS OTP based login
! User Self Registration
! Promotions and Branding options
Multiple Gateway Load Balancing*
! Supports Multiple ISP Links
! Weight Based Round Robin Traffic Balancing
! High Connectivity Even During Peak Hours
! Immediate Failure Detection
! Intelligently Redirect Traffic to Active Gateways
System Management
! IP Pool Management
! DNS, DHCP & PPPoE client & server
! SmartNat*
! SNAT Management*
! Console & Secured Access (SSH)
! Diagnostic Tools
! Demographic Field Option
! Basic Firewall System
! Walled Garden
! Syslog Configurations
! Swift User Migration Facility
! Data backup and restore
! Network Management Options
! Factory Reset
! Network packet capture option for admin
! Deployment Modes – Access Gateway | AAA |
Standalone
Administration
! Role Based Multiple Level Administration –
Console & Admin GUI (ACL)
! Change Password Options
! Multi-functionality Dashboard Facility
! Ease of admin interface
! Quick configuration options
Reporting
! Admin GUI Usage Log - Audit Reports*
! NetKapture*| Weblogger* | Syslog Integration
! Reports in CSV/Printable/Graphical/PDF
! Diagnostic and System Health Check Tools
! MIS & BI Reports
! Realtime Pin Reports
! HTTP/HTTPS Usage Log
Third Party Integrations*
! CRM Integration
! Ticketing System Integration
! API Based Integration
Payment Gateway*
! Integrated with major secured payment
gateways
! Facilitates online payment receivables
! Flexible to integrate with any payment gateway
! Integrated with 24online payment tracking
Video Ad on Captive Portal
• Video-Ad scheduling for HTTP traffic
while browsing
• Video-Ad at the time of login/logout
• All video type file supported
Attractive & User Friendly Admin
Interface
! Rich look and feel of admin GUI
! Multi-lingual GUI option
! Frequently used options
! Demographic Field Option
! Comprehensive Dashboard Format
! Easy Control & Configuration Options
High Availability*
! Offers High Availability Active-Passive Mode
! Detect Failure and Redirect Traffic to
Secondary Server
! Avoids Data Loss and Downtime
Alert Management
Email Based Alerts
! Event based customizable email templates
! Schedule alerts for renewal/package expiry
! Alert users on bandwidth switch over
! Dunning (Configuration Dynamic
Templates & forward various level of alert
Messages over Mail)
SMS Based Alerts*
! Click-n-Configure SMS Gateway
! Integrated with 20+ SMS gateways
! Manage, Try and Create Facility
! Facilitates different message templates
! Send message at different events –
Register/Renew/Login/Logout etc
! Offers complete log of SMS sent
! SMPP Support
Pop-up window for Live Users
! Alert users in-case of login/logout/package
expiry etc
! Pop-up live message for network or
technical problems
Web Filtering
• Web Categories : Default (37+)
• Block Domains and Ports
• Protocols supported: HTTP, HTTPS
• Block Malware, Adult sites
• Custom Denied Message per Web
Category
CRM
• Profile Management
• Sales Management
• Customer Verification
• Collection Management
• Trouble Ticketing
• Lead Management
• Field Management
• CRM Dashboard
www.24onlinebilling.com
 TM

Overview
CRM is a basic need of all organizations for customer details and work flow management. With the increasing demand in the
market for CRM and Trouble Ticketing features, 24online is powered with 24online CRM and 24online Trouble ticketing
solutions. The CRM features of 24online are integrated with 24online SMS solution which enables customers to enhance
business operations and performance effectively designed and developed for ISPs, considering the business requirements
and processes.

In the multi-vendor environment, 24online tends to offer a comprehensive ISP solution which includes Service Management
System (SMS) and CRM solutions on the same platform. This is to reduce time, effort and cost stipulating customer
requirement with a bundle of tailored features.

> Lead generation to service installation,

> Customer management to business workflow
> Ticket generation for incendent reporting and new request
> Comprehensive reporting for business analysis

Network Diagram

Support for varied

network topologies

Integrated BSS/AAA and

Access Gateway in a
single box
CRM
CRM
Industry-standard and
APIs

RAS Ease of integration

with third party system
PMS

Admin, User & Field Force Mobile App

Admin Mobile App User Mobile App Field Force App
© User Registration and Renewal © Users can login through app © Capture Customer Orders
© Search User and Edit user details to access Wi-Fi © Check feasibility
© Change User Package and Status © View payment history,
© Edit or Update customer order
© Reset Password
password and usage details details
© Contact ISP support team and
© Search live user details © Add or access customer
generate tickets for queries documents
© Current day user count, user count
© Modify, renew, and purchase
by status report, and revenue report © Customer account bound with
internet package sales executives
© Status for different services and
© Access My Account through
hard-disk © Unique order ID for tracking
mobile app
© Complete reporting of orders

Email: sales@24onlinebilling.com
Profile Management** CRM Dashboard**
© Create User Types © Interactive dashboard with frequently used menus
© Assign Access Control © Real-time control panel
© Edit / Delete Manage Users © Add/remove widgets as needed
© Customer Acquisition Form (CAF) Support © View graphs and reports from control panel

Sales Management** Field Management**

© Lead Status Details © Capture Customer Orders

© Target potential customers © Check feasibility

© Focused Sales Approach © Edit or Update customer order details

© Opportunity Reports © Add or access customer documents

© Customer account bound with sales executives
Customer Verification & Collection © Unique order ID for tracking
Management** © Complete reporting of orders
© Design, implement and evaluate business workflow
© Verify customer documents and payment Inventory Management
© Payment collection management © Advance Product Categorization
© Track due and advance payments © Stock Tracking and Alert

Trouble Ticketing © Multi Location Inventory

© Product Issue, Issue return management
© Track, detect, report and resolve issues
© Purchase order and return
© Associated with customer my account
© Receipt and Receipt Return
© Generate tickets via email, call and online form
© Product transfer between locations
© Allocate, escalate and close tickets from TT
© Supplier and Customer Management
© Unique ticket ID generated to track tickets
© Invoice Generation and Management
© Different types of issue registered reports
© Report Generation
© Periodical reports of issues registered
© Role based access control

Lead Management**
© Build Customer Contact Information Finance Module
© Churn-out Sales Ready Contacts © Finance Adjusment Report

© Align and Allocate Leads © Finance Payment Report

© Maintain Uniformity of Customer Information © Finance Unpaid Invoice Report

© Import or Export Customer Information © Finance Billing Report

© Lead Status Reports © Account Statement Report

© Security Deposit Report
© User Status History
© Finance Ageing Report

App

End User App Field Force App Admin and Franchise app

TM

Email: sales@24onlinebilling.com www.24onlinebilling.com

 TM

Multi-Tenant Managed Internet Cloud Solution

Overview
24online has designed a Multi-Tenant Solution which is deployed at the centralized NOC of the internet service providers.
With built-in AAA and Access Gateway functionalities, 24online also enables the features to support multiple networks
(hotels, hotspots, universities, airports, etc.) on the same platform.

There can be multiple users in different networks, but 24online is smart enough to identify the network, user and usage
details of the user and accordingly authenticate or perform accounting of the users. With the help of this features, ISPs can
offer more than just bandwidth and on-board existing customer base with new offerings. It opens a completely new segment
for the ISPs to tap and generate more revenue.

Innovative Business Models

With the solution partnership with 24online, service provider can offer value added services to the customer on top of vanilla
internet faclities.

Increase Business Reach and Enhance Customer Experience

ISPs has enhanced their business reach among the enterprise, hospitality and hotspot customers with unique offerings. The
innovative business model also enhances the experience of property owners as the entire management of the services and
components ensured by the service provider.

Network Competency and Quality of Service

Integrating with the right solutions and products in the market like 24online, service provider get the best in class features,
functionality and support round the clock. If there are any customization or additional features required for large scale
deployment then the open architecture of the solution is capable of supporting it.

Additional revenue generation platform

Internet

ISP NOC

Email: sales@24onlinebilling.com
 Subscriber Management System (SMS) & Hospitality Internet Access (HIA) in a Single appliance.
Manage Multiple Property Management System (PMS) from Centrally for Multi location properties.
AD / LDAP integration for different tenant
Separate Interface / Portal
Individual customize captive Portal for tenant
Individual customized SMS / Email alert for tenant
Individual Report for different tenant
Individual User Management for different tenant

SMS Series

SMS 500iX SMS 1000iX SMS 1500iX

SMS 2500iX SMS 5000iX SMS 10000iX

Sr. No Hardware Data Throughput Data Throughput Concurrent Users Concurrent Concurrent Users
Model (Standalone-Mbps) (NAS Mode-Mbps) (Standalone-No.) Users (NAS-No.) (RADIUS-No.)

1 500iX 200-300 250-350 500-550 600-650 1000-1100

2 1000iX 500-550 600-650 1200-1500 2000 3000

3 1500iX 1200-1500 1800-2000 2000-2500 2800-3500 9000

4 2500iX 2000-2400 2800-3000 4000-4500 5000-5500 15000

5 5000iX 4000-5000 5000-5500 7000-8000 9000-10000 40000

6 10000iX 6000 6500 15000 15000 50000

TM

Email: sales@24onlinebilling.com www.24onlinebilling.com

 TM

3rd Party Integration & Future Roadmap

24online RADIUS is well integrated with major 3rd party BRAS/BNG/DPI/Access Gateway as
well as 3rd party WIFI Access Point/ Controller

3rd Party Integration

BRAS/BNG/ DPI/ Access Gateway

WIFI Access Point/ Controller

Future Road Map

WI-FI
SMP &
Diameter
LTE
stack
billing
Application
wise filter
1 Triple & band.
2 Play
Billing
Mgmt.
SDWAN

Lawful Data
Multi QoS
5 6 Interception Analytics
3 Carrier
Grade
4 6
7 6
8 NAT

Over the
Top media
6
9 services

610

Email: sales@24onlinebilling.com
 Clientele

Registered Office Center of Excellence

24online Info Technologies Private Limited 24online Info Technologies Private Limited
Advantage Tower, 1st Floor, EN-27, Sector 5, Salt Lake, 502, 5th Floor, Silicon Tower, Off. C.G Road,
Kolkatta-700091 Ahmedabad-380006. India.

Toll Free: 18002588099,

India: +91 796156 2600-Ext-2008
+91 9909045352
Africa: +254786579240
ME: +254738692764
APAC: +919727746643

+91-79-61562600

sales@24onlinebilling.com

www.24onlinebilling.com TM