Scribd Logo
Upload

Welcome to Scribd!

  • MTJ 3.11 - Anak Agung Ngurah Anom - 1902035 - UAS Kapita Selekta

    Uploaded by

    Raditya Bima
    9 views1 page

    Original Title

    MTJ 3.11_Anak Agung Ngurah Anom_1902035_UAS Kapita Selekta

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    MTJ 3.11 - Anak Agung Ngurah Anom - 1902035 - UAS Kapita Selekta

    Uploaded by

    Raditya Bima

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    LATIHAN PERHITUNGAN ANALISIS KINERJA PELAYANAN TRANSPORTASI

    MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI)

    INDIKATOR PENILAIAN :8
    JUMLAH RESPONDEN : 30

    INDIKATOR PENILAIAN PERHITUNGAN ANALISIS CSI


    RESPONDEN KINERJA KEINGINAN/HARAPAN
    1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1. MENGHITUNG NILAI MEAN IMPORTANCE SCORE (MIS) DAN MEAN SATISFACTION SCOR (MSS)
    1 4 4 5 5 3 4 4 5 4 4 5 5 4 4 4 5 2. MENENTUKAN WEIGHF FACTOR (WF)
    2 4 4 5 3 4 5 4 5 3 4 3 4 5 4 5 3 3. MENENTUKAN WEIGHT SCORE (WS)
    3 4 4 4 5 4 5 3 5 4 3 4 5 4 5 4 5 4. MENENTUKAN WEIGHT TOTAL (WT)
    4 3 4 5 4 5 4 5 5 4 5 5 4 5 5 5 4
    5 5 5 4 4 4 4 4 4 3 5 3 3 3 4 3 5
    6 4 5 3 5 3 5 3 5 4 5 5 5 5 5 5 4 % Kinerja % Harapan GAP
    7 3 4 5 4 5 5 5 4 5 4 5 4 5 3 5 5 124 82.7 127 84.7 2.00
    8 5 3 4 5 5 5 5 5 5 5 5 5 5 4 3 4 125 83.3 133 88.7 5.33
    9 5 4 5 3 4 4 5 4 4 5 5 5 3 5 4 4 123 82.0 121 80.7 1.33
    10 4 3 5 4 5 3 4 4 5 5 5 5 5 3 4 4 130 86.7 133 88.7 2.00
    11 4 5 4 5 3 5 4 5 4 5 4 3 3 5 5 4 MSS 123 82.0 129 86.0 4.00
    12 5 5 3 4 4 4 3 3 5 5 3 4 4 4 3 5 K1 4.13 133 88.7 132 88.0 0.67
    13 5 4 5 5 5 4 5 5 5 4 5 5 5 5 5 4 K2 4.17 125 83.3 129 86.0 2.67
    14 5 4 3 4 3 5 4 4 4 5 5 5 3 4 4 5 K3 4.10 WT 420.57 126 84.0 131 87.3 3.33
    15 3 5 3 4 5 5 4 3 4 5 4 3 5 3 5 5 K4 4.33
    16 3 5 5 3 4 4 5 4 4 4 4 5 4 5 5 5 K5 4.10 CSI 84.11 84.1 86.3 2.67
    17 5 3 5 5 5 5 5 3 4 5 3 4 5 5 3 5 K6 4.43
    18 4 4 3 5 5 5 4 5 4 5 4 5 4 5 5 4 K7 4.17
    19 3 5 4 5 4 5 3 3 5 5 4 4 3 5 4 4 K8 4.20
    20 5 4 4 5 3 5 4 3 5 5 3 5 5 5 4 5
    21 5 5 4 5 4 4 4 4 5 4 5 5 5 4 4 4
    22 3 4 3 5 5 5 3 5 5 3 4 3 4 4 4 3 MIS WF WS
    23 5 3 5 4 4 4 5 4 3 5 4 5 4 5 4 4 H1 4.23 12.22 50.51
    24 3 3 3 5 4 5 4 5 4 5 4 5 4 5 4 5 H2 4.43 12.80 53.33
    25 5 4 5 5 4 5 3 3 4 3 4 5 5 3 5 4 H3 4.17 12.05 49.39
    26 5 4 4 5 4 3 5 4 4 4 5 5 4 4 4 4 H4 4.43 12.80 55.46
    27 5 4 3 3 3 3 5 5 5 4 5 4 5 5 5 5 H5 4.30 12.41 50.90
    28 3 4 5 3 5 3 4 3 3 5 3 5 4 4 4 4 H6 4.40 12.70 56.31
    29 4 5 4 4 4 5 4 4 4 4 5 5 5 5 5 H7 4.30 12.41 51.72
    30 3 5 3 4 3 5 5 5 5 3 3 3 4 5 5 4 H8 4.37 12.61 52.95
    RATA RATA 4.13 4.17 4.10 4.33 4.10 4.43 4.17 4.20 4.23 4.43 4.17 4.43 4.30 4.40 4.30 4.37 34.64

    You might also like