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  • Gita Lanri Rahmahdany 1902133 Uas Pak Probo

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    GITA LANRI RAHMAHDANY 1902133 UAS PAK PROBO

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    12 views1 page

    Gita Lanri Rahmahdany 1902133 Uas Pak Probo

    Uploaded by

    Raditya Bima

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    LATIHAN PERHITUNGAN ANALISIS KINERJA PELAYANAN TRANSPORTASI

    MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) NAMA GITA LANRI RAHMAHDANY
    KEALS MTJ 3.11
    INDIKATOR PENILAIAN :8 NOTAR 1902133
    JUMLAH RESPONDEN : 30

    INDIKATOR PENILAIAN PERHITUNGAN ANALISIS CSI


    RESPONDEN KINERJA KEINGINAN/HARAPAN
    1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1. MENGHITUNG NILAI MEAN IMPORTANCE SCORE (MIS) DAN MEAN SATISFACTION SCOR (MSS)
    1 4 4 5 5 3 4 4 5 4 4 5 5 4 4 4 5 2. MENENTUKAN WEIGHF FACTOR (WF)
    2 4 4 5 3 4 5 4 5 3 4 3 4 5 4 5 3 3. MENENTUKAN WEIGHT SCORE (WS)
    3 4 4 4 5 4 5 3 5 4 3 4 5 4 5 4 5 4. MENENTUKAN WEIGHT TOTAL (WT)
    4 3 4 5 4 5 4 5 5 4 5 5 4 5 5 5 4
    5 5 5 4 4 4 4 4 4 3 5 3 3 3 4 3 5
    6 4 5 3 5 3 5 3 5 4 5 5 5 5 5 5 4 % Kinerja % Harapan GAP
    7 3 4 5 4 5 5 5 4 5 4 5 4 5 3 5 5 124 82,7 127 84,7 2,00
    8 5 3 4 5 5 5 5 5 5 5 5 5 5 4 3 4 125 83,3 133 88,7 5,33
    9 5 4 5 3 4 4 5 4 4 5 5 5 3 5 4 4 123 82,0 121 80,7 1,33
    10 4 3 5 4 5 3 4 4 5 5 5 5 5 3 4 4 130 86,7 133 88,7 2,00
    11 4 5 4 5 3 5 4 5 4 5 4 3 3 5 5 4 MSS 123 82,0 129 86,0 4,00
    12 5 5 3 4 4 4 3 3 5 5 3 4 4 4 3 5 K1 4,13 133 88,7 132 88,0 0,67
    13 5 4 5 5 5 4 5 5 5 4 5 5 5 5 5 4 K2 4,17 125 83,3 129 86,0 2,67
    14 5 4 3 4 3 5 4 4 4 5 5 5 3 4 4 5 K3 4,10 WT 420,57 126 84,0 131 87,3 3,33
    15 3 5 3 4 5 5 4 3 4 5 4 3 5 3 5 5 K4 4,33
    16 3 5 5 3 4 4 5 4 4 4 4 5 4 5 5 5 K5 4,10 CSI 84,11 84,1 86,3 2,67
    17 5 3 5 5 5 5 5 3 4 5 3 4 5 5 3 5 K6 4,43
    18 4 4 3 5 5 5 4 5 4 5 4 5 4 5 5 4 K7 4,17
    19 3 5 4 5 4 5 3 3 5 5 4 4 3 5 4 4 K8 4,20
    20 5 4 4 5 3 5 4 3 5 5 3 5 5 5 4 5
    21 5 5 4 5 4 4 4 4 5 4 5 5 5 4 4 4
    22 3 4 3 5 5 5 3 5 5 3 4 3 4 4 4 3 MIS WF WS
    23 5 3 5 4 4 4 5 4 3 5 4 5 4 5 4 4 H1 4,23 12,22 50,51
    24 3 3 3 5 4 5 4 5 4 5 4 5 4 5 4 5 H2 4,43 12,80 53,33
    25 5 4 5 5 4 5 3 3 4 3 4 5 5 3 5 4 H3 4,17 12,05 49,39
    26 5 4 4 5 4 3 5 4 4 4 5 5 4 4 4 4 H4 4,43 12,80 55,46
    27 5 4 3 3 3 3 5 5 5 4 5 4 5 5 5 5 H5 4,30 12,41 50,90
    28 3 4 5 3 5 3 4 3 3 5 3 5 4 4 4 4 H6 4,40 12,70 56,31
    29 4 5 4 4 4 5 4 4 4 4 5 5 5 5 5 H7 4,30 12,41 51,72
    30 3 5 3 4 3 5 5 5 5 3 3 3 4 5 5 4 H8 4,37 12,61 52,95
    RATA RATA 4,13 4,17 4,10 4,33 4,10 4,43 4,17 4,20 4,23 4,43 4,17 4,43 4,30 4,40 4,30 4,37 34,64

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