Republic of the Philippines Surigan del Sur State Gniversity LANGA CAMPUS Lianga, Surigao del Sur, 8307 Website: www.sdssu.edu.gov.ph NAME: YEAR LEVEL and SECTION: (MIDTERM EXAMINATION APPLIED BUSINESS TOOLS AND TECHNOLOGIES (PMS) W/ LAB (WRITE YOUR ANSWERS IN THE SPACE PROVIDED BELOW) ‘Test |. Explain the Reservationists Agent work or job. (25 Items) ‘Test. II Write two online booking websites and compare thelr features. (10 Items , 5 points each items) NR aT Ye 1 SkTest. Create your epinion about Property Management System (PMS). (15 Items) Prepared by: ALLEN REV O. ORCULLO Instructor 0 items examination allenrevorcullo@gmail.com https://www.facebook.com/allenrevorcullo,Anite rps ‘Surigas del Sour State Cintversity wot Sen ‘Midterm Examination INemeleeet eee Score: Course/Section; Date: identification Direction: Write the Correct answer. (STRICTLY NO ERASURES) 1. Are the ground facility services such as airport buildings, passenger, traffic terminals, hotels, motel, resorts, restaurants, and shopping centers? ort to direct providers, it includes specialized services such as tour 2, Itis lend to supp research firms. organizers, travel and travel publication, Hotel management firms and travel 43. It includes elements in an area for the use and enjoyment of visitors such 2s climate, land forms, terrain, flora and etc.? 44. Consists of all underground and surface developmental construction such as water supply system, sewage disposal system and gas lines, electrical and ‘communication system, drainage. ‘onal development organization owned by 187 countries, its role fs to 5, Itis an internatic ¥ its poorer members to improve theit reduce poverty by lending money to the governments o economies. 6. It is people centered, focusing on projects that m ‘lean water and sanitation, healthcare and education with the inspiring hope for the future. kernal IF AREDORE ESBEIAHIN 7. Was established in 1945 in Havana: st in the development of 8. Was founded in 1951 to encourage and 355 tourism throughout the Caribbean area. ‘HGRA 9. comes from wages and salaries, intrest, rent, and promt. [RRGRSRSRVRHREE 20. isan eect of tourism and hospitality can arisen diferent ways 1 focuses on tourism and which recently jeet basic needs- such as food, energy, ‘aim of encouraging self-reliance and 11. organization tha achieved oficial status a5 an international governmental organization. ARGH 12.1 defined as those changes that occur ina culture through barrowing from other culture. (GARGS CSRURRAERES 13.1 the tendency of world cultures to become more alike? DHRSERIPIOUIGEH 14. includes business that are associated with travel, such 26, restaurants, ground transportation, travel agencies and retail shops. SARTRE 415. These institution deal with tourism and hospitality devtopment wc tend te mae compl and broaden cope tan he prosuton of daly travel airlines, hotelsW-Definition (5 points eh) Give the definition of terms of the following: 1. Sewage/arainage Sewer demand is often place 90% of domestic water demand. Although ‘peak demand 2. Aslan Development Bank (Philippines . tion for Economic Cooperation and Development (OF CO} RONEN ‘The Organizat “isthe industry tha generally created bythe need to import goods. U-Essay (5 points each) Direction: Answer the following Questions: +L. Name the five major tourism and hospitality supply components. Explain each and give ‘examples. 2. Define Hospitality resources. How can they be improved? 3. Explain the role of Department of Tourism.Name: Repub ofthe Philippines Surigao del Sur State University ieghake wee Wetton at dup unas _ ‘THC-4 PHILIPPINE CULTURE AND TOURISM GEOGRAPHY Midterm Exam S Score: aug eal Sechon: Scseunnsa sevesreuseaess Test-l True or False. {2 points each} Direction: Write T if the statement is True and write F if otherwise Write your answer after each number. 1. 2 3. 4 5. 6. 7. 8. 9. | Caloocan originated from the tagalog word “Io-ok” means bay as Caraga region is divided into five provinces. T ‘Agusan del Norte, also called asthe “Land of Golden Opportunities” Naligayan Festival is celebrating every June 12-17 in Prosperidad ‘Agusan del Sur. T Surigao del Norte is a province in the Philippines located in caraga region of Mindanao. Its capital is Surigao city. 7 The province of Surigao del Sur is known as one of the archipelagos holiest sites in the pre-christian native religion. F . “Bugkosan’ originate from the word “Pagbugkos” means to bind or 10 unite. T ‘The capital city of Surigao del Sur is “Tandag City. T the place is near manila bay. T Metro Manila, Otherwise known as National Capital Region. I 410. The only city geographically divided into two is Caloocan cty. 7 44.NCR has 17 cities. F 12. 13. 14. 15. Test-l NCR was created in 1975. T Makati City is the shoe capital of the Philippines. ‘The fishing capital of the Philippines is Navotas City. 7 Cagayan valley(region-2) the Philippines “Last Frontier” || Multiple Choice. {2 points each} Frerction: Choose the letter of the correct answer and write it before each number. 34, Fishing Capital of the Philippines. a. Navotas City b. Malabon City . Caloocan City d. Makati City 32. Financial Capital and Wall street of the Philippines. a. Las Pinas City b. Marikina City c. Pasay City d. Makati City 33. ‘Shoe Capital of the Philippines. ‘a. Makati City b. Caloocan City ¢. Mandaluyong City d. Marikina City 34.Philippines “Last Frontier’. b c Ch NCR liocos Region Cagayan Valley Caraga RegionRepublic ofthe Pipes Surigao del Sur State University Luang. Sangan det Sor $307 Telefan No 08621424221 Website www sue ih 35, Rice Granary of the Philippines. a Nueva Ecija b. Pampangga c. Bulacan d. Nueva Viscaya City Landmarks and Tourist Attractions 36. Siargao a. Surigao del Sur b. Agusan del Sur c. Surigao del Norte d. Dinagat Island 37. Britania Islands a. Dinagat Island b. Agusan del Norte ¢. Surigao del Sur d. Surigao del Norte 38. Discovery of "Lolong” (Largest Crocodile) ‘a. Surigao del Sur b. Butuan City ¢. Agusan del Sur d. Tandag City 39, Bonifacio Monument. Caloocan City Pasay City Navotas City None of the Above aege Test-lll Essay. {6 points each} Direction: Briefly Explain the following questions. Write your answer at the back of your questionnaire. 4. Why is tourism important in the Philippines? 2. What are the problems of tourism encountered on the onset of corona virus pandemic? 2Republic of the Philippines feurigaa bel Bur State Dnersity LIANGA CAMPUS Langa, Surigao de! Sur 6307 Website MIDTERM EXAMINATION in Foreign Language 1 ‘Test | Multiple Choice: Write the letter ofthe item which best describes the statement. 1 What is the meaning of *hola” in Spanish? 2) goodbye 6) 8004 morning, b)hi 4) good night 2. To introduce yoursel, simply say "Me llamo" (may YAHMoh) followed by your What isthe missing word? a)age } mother's name b) name 4) none of the above 3.To.ask someone's name in a formal way, say "ZCémo se lama usted?” What is the meaning ofthe underlined statement? 2) How are you? ) How old are you? ) What is your name? 4) none ofthe above ‘4. Which among the choices i correct when you ask someone's name ina formal way? 2) £Cémo te llamas? ) Mucho gusto? )ecémo se llama usted? 4) Hola? 5. Which among the choices is correct when you ask someone's name in an informal way? 2) éCémo se llama usted? ) Mucho gusto? b)écémo te llamas? 4) Si Senior? 6. After the person responds to your question “Cémo se llama usted?” you may sy, "What isthe missing statement? alsil ©) Nunca b) Mucho gusto. 4) Hola! 7. When you introduce yourself, merely say "Hola" followed by "soy" and your age. Is this correct? a) yes ‘) We can aso say "Hola" followed by "soy" and your father’s name. b)no 4) none ofthese 8. Hola, soy Ana Novelle. How wil ou translate this in English? 8) Hi, na Novelle is smart. ‘)Hi, have you seen Ana Novelle? )Hi, 1am Ana <)none ofthese 9. "Minombre ess followed by your name. Thus, f your name is Alex, you can say: "Hola, mi nombre es Alex. Is this correct? a) Yes. bINo. 10, How will you pronounce the statement “Mucha gusto."? 2) "MOOCH.-ch GOOSE-toh." <)"MO0S-oh GOOSE-toh b) "MACH 2h GOOSE-toh.” 4) none ofthese ‘LL What isthe meaning of “lamar” in Spanish? 2) tosing «to greet b)tocall A)tolove 12. Lama a tu hermano para que te ayude a poner a mesa, Whats the meaning ofthe statement given? 3) Push your brother to help you set the table. _¢) Motivate your brother to help you set the table. ) Call your brother to help youset the table.) None ofthe above. 13, Minombre es Francisco pero mis amigos me laman "Paquito", What is the meaning of the statement given? 3) How are you? «) How old are you? b) What is your name? 4) none ofthe above 14 Soy a form ofthe verb se, which means ™ “*. Whats missing inthe sentence? )toact dtosay b)tobe d)todo 15. Like soy, es comes from the ver *. What is missing inthe sentence? a)hola ) mucho )ser asi 16. Ella es amable. Which among the choles best translates the sentence given? 2) They are nice. Hes rice, ) She is nice 4) None ofthe above 17. les alto. which among the choices best translates the sentence given? 2) She is al (They are tll b) He stall. 4) none ofthese 8, EIcielo es azul. Which ariong the choices best translates the sentence given? 42) The skies are blue. They are bie The sky is blue ) none ofthese 19, ilo es mi esposo. Which among the choices best translates the sentence given? 3) They are my wife ) He is my wife. ) She i my wife ) none ofthese 20..Mifomiia es de Estambul. Which among the choices best transiates the sentence given? 2) My familys from the Philippines. €) My families are from istanbul ) My family is from istanbul <) none oftheseRepublic ofthe Philippines ‘Surigao bel Suc State Unversity LIANGA CAMPUS Lianga, Surigao del Sur 8307 ‘Website: wn 9 Jun Test, True or False: Write T ifthe statement is TRUE and Fif the statement is FALSE. 2. 22. 23. 24 2. 26. 27. 22, 29, 30. We have four students.” means “Nosotros tenemos cinco estudiantes.” in Spanish. hay daughter ive years old.” means "Mi hija tene seis as de edad.” in Spanish, bought ten books,” means “Yo compré quince libres.” in Spanish ‘You have two brothers.” means Ti tienes cuatro hermanos.” in Spanish ‘There are nineteen cats inthe shelter.” means “Ti tienes euatro hermancs.”" in Spanish, “lam seventeen years ld.” means "Yo tengo diecsiete af.” in Spanish “They have fourteen grandchildren.” means “Ells tienen catorce nietos.” in Spanish. “Ihave three pet.” means “Yo tengo tres mascotas.” in Spanish. We have ten minutes left.“means "Solo tenemos diez minutos.” in Spanish. “There are nine people in the room."means “Hay nueve personas en a habitacién.”in Spanish. ‘Test Il. Enumeration: List down the ordinal numbers in Spanish starting from one to ten. Its also important to pronounce the numbers correctly, Ths, include to write how numbers are corecty pronounced in Spanish Test IV. Essay: Give precise and accurate answer by giving reasons facts and details that show you understand. 41-45. 1n Spanish, all nouns have a gender ~ they are ether masculine or feminine. It's very important to learn @ nouns gender ‘along with the noun itself because definite articles, indefinite articles, adjectives, and pronouns have to agree with nouns; that i, they change depending on the gender ofthe noun they modify o replace. In this question, discuss the differences of masculine and feminine nouns in Spanish. 46-50, Discuss how to make nouns plural in Spanish. “J would prefer even to fail with honor than win by cheating.” -Sophocles-dene Te Surigao del Sur State Aniversity LIANGA CAMPUS Langa, Sungao del Sur. 8307 Website www sdssu edu gov ph 1e Culture and Tourism Geography Final Exam 27 Name: Score: Course/¥r & Section: Test. True or False. Direction: Write T ifthe statement is true and write F if otherwise ‘Write your answer before the number. {2 points each} ene The capital Occidental Mindoro is Mamburao, but the largest municipality is San Jose. T__2. Malindig or Malindug, which means "stand tall” or "elegant", Fa The island of Mindoro may be scosssed by beat from Giher Batangas (to Calapan and Puerto Galera), from Caticlan (Aklan) to Roxas (Oriental Mindoro), or from Coron to San Jose. ___F 4, The capital of Romblon is the municipality of Boac _F__5. Marinduque is the largest province in the country in jurisdiction. 6. Palawan was determin Fox. ‘omblon in 1892 and conducted the first census of the terms of total area of ined by a team of researchers led by Dr. Robert B F__7. De Loarca visited Re islands. A T___ @ Mimaropa is formally known as the Southwestern Tagalog Region, it's 3n administrative region in the Philippines. 40. The Moriones is a lenten rites held annually on Holy Week on the island of Marinduque, Philippines. 8, Rombion is the largest province, which covers nine municipalities. Test- Il. Matching Type. Direction: Match the statements in column A with the an answer before the number. {2 points each} \swer in column B. Write your Column: A Column-B TwabeShomingceter bo a Marinduque 2. Underground River, Puerto Princess b. Romblon 3. Alibatan Island c. Palawan 4 Manguianes = 4. Occidental Mindoro 5. Maniwaya Island 2 e.Oriental Mindoro Southwestern Tagalog Region 2 {. Mimmaropa 6 7. TabonMan — f 8. Poctoy White Beach 2 8. Arihan Festival © 10 Banana Festival € a1Republic of the Philippines e Surigao del Sur State University | om LIANGA CAMPUS, Lianga, Surigao del Sur, 8307 Website: www.sdssu.edu.gov.ph lid Test- Ill. Discussion. Direction: Explain the following questions. Write your answer in the space provided. {5 points each} 4. What are the Livelihood of the following provinces given below? Insert a picture. o Occidental Mindoro o Sorsogon o Catanduanes o MasbateRape ne Peps Surigae bel ar Suse Tinibersity LUANGA CAMPUS Lung, sing dl Su 85 Wet ws FINAL EXAMINATION Name: Course/Section:_—____ (STRICTLY NO ERASURE AND EXTRA PAPER) IDENTIFICATION Direction: Write the correct answer on the blank provided. (2 POINTS EACH) AKGGRBURR 1. isthe process of using electronic and mechanical equipment and machinery to complete some or all of the task associated with a given enterprise. (ESRVRERPERERE 2. Many workers retire at an earlier age than the case in previous years. SROMERWOPRWEEE 3. itis the six-day workweek was the standard for most working people. SEMBIESPRERER 4. Defined as unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of sexual nature. ERBGWEEETURRIBME 5. 1s one of the major issues confronting managers of tourism and hospitality enterprises. (GBRIMUAIESHIGH 6. Business travellers frequently change their itineraries to suit their changing requirements. Much time at present is lost in making alternative arrangements through vendors or distributors from payphones, hotel rooms, or secretaries. BIRIG 7. It is a discipline that deals with the study of codes or moral conduct practiced by individuals or groups TRRRUIREIMERIR 8. For food service operators, preparing truthful menus is an ethical practice that should never be violated (EERIRRGATGERIEWE 0. There isno longer a need for the traveller to carry an actual document for an airplane seat or a hotel reservation. (GRRERIMERBEE 10. the average individual can now expect to live beyond the age of 70 and many will live longer Ne TRUE OR FALSE Direction: Write TRUE if the statement is correct, writ False if the statement is wrong. HEEIBE:. The importance of managing the cultura, hatural, and socal impact of tourism and hospitality Cannot be overemphasized [ETB The sustainable Development Goals (S06), also known as the Global Goals, ae 2 universal call to action to end poverty, protect the planet and assure that all people enjoy peace and prosperity [ETIM:. Promote peaceful and inclusive societies for sustainable development, provide access to justice fo all and build effective, accountable, and inclusive institution atall levels; Bs. About ecology, environmental or nature or ethnic tourism. there's ecotourism, Ds. euitd estient infrastructure, promote inclusive nd sustainable industriaization and foster innovation. [EBWEIs. sustainable. management of tourism and hospitality means achieving quality growth in a manner that does not deplete the natural and built environments and preserve the culture history and the heritage of the local community [EETED. managing sustainable tourism and hospitality wwil-not depends on sound policies that include 2 harmonious relationship among local communities, the private sector, and the governments to protect the ratural [EMBs The s06s didnot give guidelines and targets for Ai counties to follow based on their own priorities and the current world environmental challenges Bille. The future of the tourism and hospitality industry is bright, itis not without problems. [EETE. Many managers in the tourism and hospitality industry understand the requirement to reduce turnovers Il Discuss each of the following: (Write your answers at the back) 5 points each. 1. Ethics in the tourism and in the hospitality industry - 2. Maturation in Segments of the Fast-Food Industry ~ 3, Market Segmentation ~ Recycling Solid Waste ~ 5. Consumer Affairs Issuesget Pas rvrigan bel ur state Bn ‘nna cAMP ag. rg oh ‘wu woh PROFESSIONAL DEVELOPMENT AND APPLIED ETHICS final Examination Name Course/Section: __ identification Direction: Write the correct answer on the blank provided. (2 points each) FRONTOFEICEIOMERATIONI. Serves as the face of the company and its standards of service. BANGIUETEISERVIGES 2. demanding, yet high energy career working in hotels, resorts and conference centers setting up rooms and servicing events, (GRUBES 3. very sitar toa hotel, but you are floating from port to port (RESTAURANTIVANAGEMENT 4.4 dynamic position leading a team of employees servicing food and beverage. [CONSULTING 5. work fora frm or start your own business this career requites 2 base of experience in order to advise your cents (CUSTOMERSISATIFACTION 6. One of the most assets of any hospitality business, [BEEISIONIMMARING 7. tis mainiyinfenced by the type of ethical issue faced ae classified according to their strength with participants more likely to respond QUALITY. Hospitality establishment and their management should always ensure their guest and employees. 9. Refers to all training, certification and education that a worker needs to succeed in his or her career VENTIMAWAGEMIENT 20.1 deats wit arge scale of events Il Give the definition of terms of the following: § points eac Ethics in Hospitality industry [iba decision making inthe hospitality sector Hlbuatty of customer serce- [ibys ona customer reisionsns — Il Enumeration 1.3 ~Give at least 3 hotel operations. 4-10 Give at least 7 different kinds of accommodation.Republic ofthe Philippines Surigao del Sur State University LIANGA CAMPUS: Lianga, Surigao del Sur 6307 Website: ww sdesu.edu.gov.ph Scoring Rubric for Written Essay Foreign Language 1 ‘Subject Date: EXCEEDS] WETS ‘APPROACHES | BELOW [POWs EXPECTATIONS | EXPECTATIONS | EXPECTATIONS 2 | EXPECTATIONS 1 arr. 3PTs, PTs. Pr. Camprohensbiay gitelshe can be Ts Heche can be [+ Helshe can be | “Halshe canbe easly Understood Somewnat Undersiod ony with How wel does _ tne | tncertood Understood ‘eat efor, audience Understand + The message is immer? gTemessageis | mosty clear | « The message is | « The message is not Shar parity dear Sear Vocabulary Use * aq Coisionty |» Uses adequate | « Uses lmied andior| «Uses uses" gxiensne | vocabulary 10 | repetitive vocabulary. | tnited andor repets | How | jertensve and | vocabuary”"te | somplee he task” vocabulry. » Hither ppicable is hsmer | complete” ine naive Tanguage vocabulany? tek inerteros a Language Contr + Conssty uses [= Uses preser, | « Uses two ofthe} «Uses one resent, preent_| preter ture plan | grammatical Grammatal sructure How accurale are hither | and future plan | grammatical" | Stuctures apropriate | Srovopaee lee rc grammatical stuctues?” | grarmatesl”” | Sructaes ‘othe Structures appropiate othe + Erors usualy csp | appropriate to | tasksome ottne | «Enorstrequenty | cexmmonsanae the task mostot | time angi the me ‘onmunieston + Emons + mors do net | ccasonally srt Sienpt communication _| conepunication ‘Communication ‘+ Responds fuly_| « Responds 7 Responds ~ Responds I Stratogiee and appropriately | adequately to most | inadequately to some | inadegustey to most | toal'oramost al | pans ofthe pas oft prompt" | pats atthe empl How well does neishe | parts ofthe | prompt | respond othe prompt? | prompt ‘Fisher esponse is | « Hismer response is s Hismer response | Somewnat organized | Ssorganized andor + Hisher ‘3 generaly andiorrelevant. | relevant, | fesponse is wet | organized andor | ‘organized and | relevant, | relevant | Mechanics Makes moor | « Makes = Makes Fequent | + Makes Wile or no | imostnoerors | occasional erors | erorsin speting, | stereo use ceveck How accurately does | in speling, in speing captaizaton, ané | Speting_ captatzaton, | helshe use corectspeling. | capitalization, | captaizaion, and | punctuation ‘and punctuation, | captaization, ‘and | and punctuation. | punctuaton L punctuation? eae Total points 120 Comments: eeeerrIBsee a CULM ert sgrahe ove Pind Nar